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Explorative Process Design Patterns - BPM 2020
1. Explorative Process Design Patterns
Michael Rosemann
18th International Conference on Business Process Management
Sevilla, 17 September 2020
2. BPM 2020: Explorative Process Design Patterns Slide 2
Research Context
t
$
Cost
Revenue
- Revenue Resilience
3. Research Question
What are the explorative process design patterns
that help creating new process value?
BPM 2020: Explorative Process Design Patterns Slide 3
4. Related Work
- Process Improvement
⢠Weakness patterns (aka anti patterns)
⢠Manual or automated (simulation, process mining)
⢠Comprehensive exploitative methodologies
⢠Lean Management, Six Sigma, Robotic Process Automation,
Theory of Constraints
⢠Process improvement patterns
⢠Facilitating techniques
⢠Brainstorming, acting-out, NESTT, opportunity canvas
BPM 2020: Explorative Process Design Patterns Slide 4
5. Research Method
Studied organisations with growing revenue where the actions
⢠had to have an impact on the revenue resilience of the organisation,
⢠could be conceptualized from a process viewpoint,
⢠were not grounded in the design of a new process, and
⢠could be articulated in the form of an explorative design pattern
BPM 2020: Explorative Process Design Patterns Slide 5
6. Explorative Process Design Patterns
Attribute Meaning
Context Dominating exploitative view, motivation
Definition Description of pattern
Value Type of value monetization (e.g., new product revenue)
Pattern Semi-formalization
Example Selected cases (post-action coding)
Guideline For the application of the design pattern
BPM 2020: Explorative Process Design Patterns Slide 6
7. 1 - Process Generalization
⢠Explore using process capability for new products/services (tokens)
⢠Uber continues to generalizes its mobility process
⢠People (Uber)
⢠Pizza (UberEats)
⢠Passengers (Qantas)
⢠Patients (US Health)
⢠Pets (Uber Pets)
⢠Parcels (Uber Connect)
⢠Potatoes (Uber Direct)
BPM 2020: Explorative Process Design Patterns Slide 7
8. 2 - Process Expansion
⢠Explore extending the process scope
⢠Pre-process:
⢠Food delivery companies open dark kitchens informed
by purchase orders
⢠Post-process
⢠Tesla offers a make-to-evolve products (âcontinuous
connectivityâ)
BPM 2020: Explorative Process Design Patterns Slide 8
9. 3 - Process Differentiation
⢠Explore a fee-for-process-convenience model
⢠Payment for time saving
⢠Theme parks, ATMs, security checks, electronics repair
⢠Premium models (e.g., airports)
BPM 2020: Explorative Process Design Patterns Slide 9
11. Limitations
⢠Lack of primary data and no comprehensive secondary
data analysis â limited insight and validity
⢠No formalization of patterns
⢠Limited contextualization of the pattern, i.e. context factor,
capabilities needed, implications
BPM 2020: Explorative Process Design Patterns Slide 11
12. Outlook
⢠Study feasibility, desirability and viability of each design pattern
⢠Integrate with business model patterns research
⢠Related case studies
⢠Potential to automate (recommender system)?
BPM 2020: Explorative Process Design Patterns Slide 12
13. Michael Rosemann
Centre for Future Enterprise
Queensland University of Technology
W www.michaelrosemann.com
T ismiro
E m.rosemann@qut.edu.au