This is a step towards better customer experience

1. - How to increase the customer experience

2. How many smartphones & tablets are there in
Norway or in Europe?
Source: http://www.google.no/imghp?hl=no&tab=Ti

3. I bring you «The Expert app»
Source: http://www.google.no/imghp?hl=no&tab=Ti

4. Dashboard
Log out
My My
profile receipts
Will be provided with a My My
Remember me
auto-login-feature so orders offers
LOG IN New customer?
when you start the app,
you will automatically
come to the
“dashboard” Net- My
services
shop
Source picture iPhone: http://www.google.no/imghp?hl=no&tab=Ti

5. My profile My
profile
• Name
• Address
• Postal code & address
• Phone #
• E-mail
• My Expert store
– Select the store that's closest to you
• My credit cards
– All info that's necessary to do purchases

6. My receipts My
receipts
• Categories
– Appliances
• 2010
• 2011
• 2012
• All receipts
– Small electric appliances
– Hi-Fi
– TVs
– Mobiles
– Computers
– My insurances

7. How is «my receipts» possible?
Einar.haugen@mail.exp
My
receipts
In Elguide: When purchased:
• Register e-mail when register • An automated e-mail is sent to
you’re customer you account as a PDF-format that
cointains the receipt
Source pictures: http://www.google.no/imghp?hl=no&tab=Ti

8. Net-
Net-shop shop
NESPRESSO D120
CREAM ESPRESSO
MASKIN
Net- online 1.695,-
shop
TILBEHØR KJØP
• Høytrykkspumpe - 19 bar
• Melkesteamer
• Kun Nespresso kaffekapsler
• Vanntank 1 L
• Enkel i bruk
This have to be modified to fit
phones/tablets
Source pictures: http://www.expert.no and http://www.google.no/imghp?hl=no&tab=Ti

9. Net-
Net-shop shop
NESPRESSO D120
X 1 NESPRESSO D120 CREAM 1.695,-
CREAM ESPRESSO
MASKIN X 2 NESPRESSO D120 CREAM 3.390,- CARD#: *******3659
X 1 NESPRESSO D120 CREAM 1.695,-
X 1 NESPRESSO D120 CREAM 1.695,-
CVC ***
online 1.695,-
PASSW. **********
TILBEHØR KJØP
• Høytrykkspumpe - 19 bar
• Melkesteamer SUM 8.475,-
• Kun Nespresso kaffekapsler
• Vanntank 1 L
• Enkel i bruk
SHOP
ERASE
MORE
NEXT CANCEL CONFIRM
After confirming you can see your order in «my orders», and the procedure will be the same as the
one when your buying from the internet-store. The products will be sent to your «expert store».
When your order is at the store you will receive a notification.
The password is the same that you use to log in with.
Source pictures: http://www.expert.no and http://www.google.no/imghp?hl=no&tab=Ti

10. My offers My
offers
From Expert Stores: From Expert:
• Personal offers on • Ex: “This week we have
products from a a special offer with
salesman at a store 25% off on this
• Show how long the vacuum-cleaner”
offer is available • Based on segmentation
• Etc. • Based on “My Expert
store” from “My
profile”

11. My services My
services
Ongoing
Finished
Todays solution Tomorrows solution
www.serviceinfo.nu
Source pictures: http://www.serviceinfo.nu

12. My services My
services
Ongoing: Finished:
• Location (shop, repairshop, etc) • PDF-formats
• More info • Use for complaints
• What kind of repair • Easy for both customer &
• Costs store
• Etc. • Etc.
When the product is back in the store or a decision is taken,
you will receive a notification.

13. Summary
Name:
Ola Nordmann
Address:
Norgegata 44
Postal code & address:
4005 Stavanger
Phone #:
+47 12345678
E-mail:
Ola.nordmann@norge.no
My Expert store
Expert Bonus Straen
My credit cards
******6456
Source pictures: http://www.expert.no, http://www.serviceinfo.nu and http://www.google.no/imghp?hl=no&tab=Ti