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Growing
Your Userbase with Better
Onboarding
@SamuelHulick
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
NO!0 0
0 Visits Bad data 0 Visits
0 Goals 0 Visits 0 Visits
Visits Visits
The only thing I’
The only thing I’
The only thing I’
Get in here
somehowAim this
way! ( up )
Important!
Do not scrape!
Tail
Start your designing where
your users start their using
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
Loss Aversion:
People dislike losing things
more than they like getting things
Activation
Not Losing New Users
Not Losing Active Users
Retention
Activation
Not Losing New Users
Not Losing Active Users
Retention
Churn
Activation
Not Losing New Users
Not Losing Active Users
Retention
Churn
Activation
Not Losing New Users
Not Losing Active Users
Retention
Churn
Activation
Not Losing New Users
Not Losing Active Users
Retention
Churn
Not Losing Active Users
Retention
Conversion
95% (/mo)
Not Losing Active Users
Retention
Conversion
Activation
Retention
Not Losing New Users
Not Losing Active Users
Activation
Not Losing New UsersSignup
Conversion
Activation
15%
Signup
Conversion
Not Losing New Users
Activation
15%
50% never log back in
Signup
Conversion
Not Losing New Users
Activation
15%
95%
Signup
Conversion
50% never log back in
Not Losing New Users
Activation
15%
Signup
Conversion
50% never log back in
Not Losing New Users
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
Activation
Not Losing New Users
Activation
Not Losing New Users
Driving Force
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
The only thing I’
Product Experience
Onboarding
The only thing I’
Life Experience
Product
People don’t buy products.
They buy better versions
of themselves.
Activation
Not Losing New Users
Driving Force
Activation
Not Losing New Users
Driving Force
The only thing I’
The only thing I’
1 2 3 4 5 6 7 8
Phil’s Car Wash
1 2 3 4 5 6 7 8 9 10
Phil’s Car Wash
Endowed
Progress Effect
The only thing I’
The only thing I’
The only thing I’
• Start where your users start
• Be P.O.ed about losing new ones
• Guide them to a better life
@UserOnboard@SamuelHulick

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Samuel Hulick - ProductTank Amsterdam