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Advancing
Online Public
Consultation
Metro Vancouver
August 2012
Refresher - the Problem
Timeline - what a short trip it's been
CoV CMT March 2011 - Concept
May - August - Prototype Pilots
September - VSB sectoral review
Fall - additional case studies


Jan 2012 - Urban Futures survey - expansion
April 2012 - re-engineered platform
Now - expansion into other areas
API - standardization & systemization
Citizen-centred - Network Effect
                                                                                       Coast
                                                   Maritime Museum                     Guard
                              Artist's
                              Residence

                   Fires on
                   beach
                                                                                     Planetarium/
                                                                                     Museum
      Lifeguards

                                                                           Development
                                                                           Permit application


 Boathouse Patio                                                     Traffic
                                                                     Circle

                                                                                      Squamish
            Parking                                                                   Develop-
            Restrictions                                                              ment


Kitsilano to
                                                                                       Bike Lanes
Jericho Seawall
                              Billy Bishop Patio   Henry Hudson
                                    License           School
Imagine~
•   You can be notified online of consultations relevant to
    where you live, work and play.
•   You choose by distance and subject what topics you're
    interested in hearing about.
     o e.g. anything to do with housing within 1 KM or anything
        to do with transportation within 5 KM
•   Notifications can come from many sources including the
    City, TransLink, developers, utilities, schools, parks,
    emergency services, and community organizations
•   You register and confirm your identity and location and
    carry those credentials with you everywhere
•   You can influence outcomes because your verified input
    enables evidence-based decision-making
Open Data & Public Consultation
Open Data Standards
Each time a new consultation topic is initiated a
   standardized listing is created:
1. Title
2. Abstract (140 characters, incl. keywords)
3. URL (link to originating web site/page)
4. Contact Email (notifies responsible staff)
5. Address (site location under review)
6. Date (public meeting, open house)
Generates XML or JSON file into the Open Data
   Catalogue http://data.vancouver.ca/
Setting up a Topic
An email is sent to the contact person asking
   them to activate the topic and decide whether to
   choose:
1. API (PS Connect) or;


2. PlaceSpeak page containing feedback tools:
•  Discussion Forum(s)
•  Survey(s)
•  Poll(s)
•  Notice Board, social media
Mapping of Topic Area
The Responsible staff person maps out the area
  (polygons) of interest:
•  Manually
(e.g. 2 block radius)
•  Importing KML file
(eg. 26 local areas)




Residents will be notified within affected area.
Reporting will be segmented by polygon boundary.
Public Notification
Residents are notified according to their preferences:
Distance - eg. 1 km - 100 km
Keyword - eg. housing, parks,
transportation

Residents determine their privacy
• visible publicly (yes/no)

Note: connected participants identities are always visible to
  the proponent (although not their street address).
In the beginning: Registration
Network Effect requires verification of participants:
• email
• home phone (audio pin)
• cell phone (sms pin)
• mailer pin
• other
     o   property assessment roll
      o credit card minimum $0.02

•   Privacy - separating 'church from state'.
•   authentication = transparency
•   FIOPPA
Citizen user (participant) feedback
Once notified, residents determine whether or not to
  engage. Select consultation features:
• Discussion forums
• Polls
• Surveys
• Notice Board
• Social Media

To participate, residents must CONNECT with the Topic
  which requires registration and verification within the
  boundaries defined in the map polygon.
How to build Awareness and
Adoption?
Coordinated Offline and Online Strategies:
Offline:
• Posters
• Mailers
• Handouts
• Traditional advertising, media
Online:
• Social Media (Facebook, Twitter)
• Wider reach
• Email, newsletters
Reporting and Analytics
All feedback received:
•  Quantitative (polls & surveys)
•  Qualitative (discussion, notice board)




Reports include: x # of participants responded with y
  area(s) with z responses.


Reports segment data spatially by polygons: i.e. show how
  responses vary by area.
Outcomes
Core principle: Evidence-based decision-making
 and public policy development


• After conclusion of consultation, outcomes must
    be communicated to participants.
•   Important that participants observe that their
    input has had an impact on the outcome.
•   Process is open, accessible, dynamic,
    transparent and defensible.
Recommendations
Open Data - standardize
Add a public consultation category to the City's Open Data
    Catalogue and standardize
Inform/Notify
Implement an online notification system that ties digital
    identity to physical address
Consult/Feedback
Ensure accessible online and place-based
Report/Analytics
Require defensible evidence to inform decision-making and
    public policy development

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Advancing online public consultation

  • 2. Refresher - the Problem
  • 3. Timeline - what a short trip it's been CoV CMT March 2011 - Concept May - August - Prototype Pilots September - VSB sectoral review Fall - additional case studies Jan 2012 - Urban Futures survey - expansion April 2012 - re-engineered platform Now - expansion into other areas API - standardization & systemization
  • 4.
  • 5. Citizen-centred - Network Effect Coast Maritime Museum Guard Artist's Residence Fires on beach Planetarium/ Museum Lifeguards Development Permit application Boathouse Patio Traffic Circle Squamish Parking Develop- Restrictions ment Kitsilano to Bike Lanes Jericho Seawall Billy Bishop Patio Henry Hudson License School
  • 6. Imagine~ • You can be notified online of consultations relevant to where you live, work and play. • You choose by distance and subject what topics you're interested in hearing about. o e.g. anything to do with housing within 1 KM or anything to do with transportation within 5 KM • Notifications can come from many sources including the City, TransLink, developers, utilities, schools, parks, emergency services, and community organizations • You register and confirm your identity and location and carry those credentials with you everywhere • You can influence outcomes because your verified input enables evidence-based decision-making
  • 7. Open Data & Public Consultation
  • 8. Open Data Standards Each time a new consultation topic is initiated a standardized listing is created: 1. Title 2. Abstract (140 characters, incl. keywords) 3. URL (link to originating web site/page) 4. Contact Email (notifies responsible staff) 5. Address (site location under review) 6. Date (public meeting, open house) Generates XML or JSON file into the Open Data Catalogue http://data.vancouver.ca/
  • 9. Setting up a Topic An email is sent to the contact person asking them to activate the topic and decide whether to choose: 1. API (PS Connect) or; 2. PlaceSpeak page containing feedback tools: • Discussion Forum(s) • Survey(s) • Poll(s) • Notice Board, social media
  • 10. Mapping of Topic Area The Responsible staff person maps out the area (polygons) of interest: • Manually (e.g. 2 block radius) • Importing KML file (eg. 26 local areas) Residents will be notified within affected area. Reporting will be segmented by polygon boundary.
  • 11. Public Notification Residents are notified according to their preferences: Distance - eg. 1 km - 100 km Keyword - eg. housing, parks, transportation Residents determine their privacy • visible publicly (yes/no) Note: connected participants identities are always visible to the proponent (although not their street address).
  • 12. In the beginning: Registration Network Effect requires verification of participants: • email • home phone (audio pin) • cell phone (sms pin) • mailer pin • other o property assessment roll o credit card minimum $0.02 • Privacy - separating 'church from state'. • authentication = transparency • FIOPPA
  • 13. Citizen user (participant) feedback Once notified, residents determine whether or not to engage. Select consultation features: • Discussion forums • Polls • Surveys • Notice Board • Social Media To participate, residents must CONNECT with the Topic which requires registration and verification within the boundaries defined in the map polygon.
  • 14. How to build Awareness and Adoption? Coordinated Offline and Online Strategies: Offline: • Posters • Mailers • Handouts • Traditional advertising, media Online: • Social Media (Facebook, Twitter) • Wider reach • Email, newsletters
  • 15. Reporting and Analytics All feedback received: • Quantitative (polls & surveys) • Qualitative (discussion, notice board) Reports include: x # of participants responded with y area(s) with z responses. Reports segment data spatially by polygons: i.e. show how responses vary by area.
  • 16. Outcomes Core principle: Evidence-based decision-making and public policy development • After conclusion of consultation, outcomes must be communicated to participants. • Important that participants observe that their input has had an impact on the outcome. • Process is open, accessible, dynamic, transparent and defensible.
  • 17. Recommendations Open Data - standardize Add a public consultation category to the City's Open Data Catalogue and standardize Inform/Notify Implement an online notification system that ties digital identity to physical address Consult/Feedback Ensure accessible online and place-based Report/Analytics Require defensible evidence to inform decision-making and public policy development

Hinweis der Redaktion

  1. op