1. Monitoring Service Delivery
BRAC’s experience with iCRESS
Presented by
Saiful Islam Raju
Principal System Architect, ICT
BRAC
April, 2013

2. Overview
• Who is BRAC?
• BRAC’s core programs?
• ICT’s contributing in BRAC [ ICT4D! ]?
– Recent challenges in BRAC?
– Why iCRESS was build and what the user experience was?
– How it combines different disciplines within BRAC!
– Real-time data collection tools and technology.

3. Who is BRAC?
• World’s largest development organization
• Founded in 1972 by Sir Fazle Hasan Abed
• +113 million beneficiaries
• +91,000 employees across the globe
• +3000 branch offices in Bangladesh
• Working in 11 countries

4. BRAC’s Core Programs
• Health
• Education
• Agriculture
• Disaster Environment and Climate Change (DECC)
• Water and Sanitation Hygiene (WASH)
• Community Empowerment Program (CEP)
• Targeted Ultra Poor (TUP)
• Microfinance
• Gender and Justice
• Human Rights and Legal Services (HRLS)

5. ICT services to facilitates BRAC’s activities
Network
Infrastructure
Overhauled Explore and Share
Outsourcing Technologies and
Engagement Establish Ourselves as
ICT Formed
COE
2010 2011 2012 2013
Stepping into BRAC
International
Data Center Development of
Opening ICT4D Solutions

6. ICT challenges?
• Large volume of data available,
but not useable (no MIS)
• Data discrepancies.
• No data exchange standard
(Little sharing across programmes)
• Multiple user/password for all MIS system.

7. BRAC before ICT

8. BRAC after ICT

9. Contributing in Development Programs!
• Connect branch offices
• Broadcast Information
– Early warning for disaster and climate change.
– Broadcast awareness
• Data visualization
• Single Sign on
Interoperable is key!

10. iCRESS- Integrated Collaboration & Rapid Emergency Support Service
Information, Collaboration, Dissemination
Semantic Sensor Network
• Collect information
– (near) real-time
– and collaborative
– Android, Sms, J2me
– voice/video/sms/mms/iv
• Facilitates data exchange.
– Open Standard Data format
[rss/GeoRss/kml/xForm/atom/cap/pfif]
• Data visualization

11. iCRESS in Action
• BRAC branches • Natural disaster • Programmes data
• Hospital, Police • Climate prediction based on lat/lon
station • Program operation
• Administrative area,
Community
Resources Incident Data

12. iCRESS in Action
Participated Programs
SMS Campaign
mHealth
Disaster Environment
HumanTargeted Ultra Child Health
Maternal Neonatal Poor (TUP)
Rights and Legal Aid Services
and Climate Change (DECC)
Disaster Environment
(HRLS), Legal & Compliance.
(MNCH)
and Climate Change (DECC)
• Real-time data collection from
Incident climate and environment back
Health hotline with real-time
Monitor reporting from. Response with
households administrative
and provideand mobilize resources
monitoring of tomonitor field
real-time data health workers’
operations
support(Police, Hospital..)
household visits, services, and resource
and assist different BRAC programs
• lookups operation
Scale of
• Scale of operation Representatives (DBR)
– 64 BRACthe country `
3 Regions
Around District
mms
mms pic
– Operating on all 6 divisions
9 Branches
87 + 25 lawyer
4 Regions sms
– Covering Rainfall, flood, wind factors,
9 Regional and Branch Managers
Supports brac core programs
305 Shashto Karmi (Extended Health
pic
sms
Medical questionnaire
– temperature, incidents
Worker) footed volunteer lawyer
100 beer voice
– 87 Program Organizer (PO)
Learning's video video xForm WebForm
– 500K Beneficiaries video
Layers don’t text.

13. iCRESS in Action
Participated Programs
QIS (Quality Information System) Survey
mEducation
BRACBRAC Environment
Disaster WASH + IRC
Education Programme
and Climate Change (DECC)
• Quantifying the with the facility to connect
Learning hotlinequality of WASH and hygiene
condition of Household, resource lookups
student and teacher andVWC, RSC, School.
• Mode of operation
– 150 upozila
10 Schools [including WASH-1 + WASH-2]
– 60 WASH monitoring officer
Basic 3 courses officers
– Dynamic survey with GPS and barcode
50 teacher(10 volunteer based on timescanner[Android
phone]
donation)
– 200 question and development rollout in 10 working
day.
– 8200 household,200 schools, 300 vwc and 400 rsc
– Data collection done in 4 weeks

14. WASH QIS Data Collection & Storage
WHAT? [QIS DATA, HOUSEHOLD] 4 Dot’s! To be Connected
WHO? [BY WHOM, MR.X]
WHERE? [GEO, KHULNA]
WHEN? [TIME, 27, Feb, 2013, 11.45 AM] Real Time! & Authentic!
iCRESS
GPRS/EDGE
WASH QIS MIS
School
Data collector Data Modeling[GIS]
Household
VWC SMS/Voice Call
Data correction needed?
MIS Officer

15. BRAC Data Center
A few facts…
• Approximately 350(32sqmeter) sqft of
space
• Capacity of hosting 200 Servers
• 24 x 7 operational data center
• State-of-art monitoring and protection
systems
• 1 hr backup UPS + generators to run both
data center