Suche senden
Hochladen
Customer experience design drivers by interUXion
•
1 gefällt mir
•
1,056 views
I
interuxion
Folgen
Universal heuristic rules for designing the perfect customer experience.
Weniger lesen
Mehr lesen
Design
Diashow-Anzeige
Melden
Teilen
Diashow-Anzeige
Melden
Teilen
1 von 8
Jetzt herunterladen
Downloaden Sie, um offline zu lesen
Empfohlen
Customer Experience Design Strategy
Customer Experience Design Strategy
Shairoz Az
Creating the Ultimate Experience: UX + CX + CRM
Creating the Ultimate Experience: UX + CX + CRM
Stuart Cruickshank
What is UX Strategy? - Tim Loo @ UX Brighton
What is UX Strategy? - Tim Loo @ UX Brighton
Tim Loo
ECEW 2013 Anthony Thomson - The proven benefits of Metro Bank's CE strategy
ECEW 2013 Anthony Thomson - The proven benefits of Metro Bank's CE strategy
TheFocusGroup
BUILDING YOUR CX STRATEGY: SEVEN DIMENSIONS FOR SUCCESS
BUILDING YOUR CX STRATEGY: SEVEN DIMENSIONS FOR SUCCESS
Corey Miller
UX STRAT 2016 - Turning CX Strategy to CX Reality at Shell
UX STRAT 2016 - Turning CX Strategy to CX Reality at Shell
Tim Loo
UX Strategy
UX Strategy
Cassandra Moore, PhD
User Experience vs Customer Experience - same,same but different
User Experience vs Customer Experience - same,same but different
Niels Anhalt
Empfohlen
Customer Experience Design Strategy
Customer Experience Design Strategy
Shairoz Az
Creating the Ultimate Experience: UX + CX + CRM
Creating the Ultimate Experience: UX + CX + CRM
Stuart Cruickshank
What is UX Strategy? - Tim Loo @ UX Brighton
What is UX Strategy? - Tim Loo @ UX Brighton
Tim Loo
ECEW 2013 Anthony Thomson - The proven benefits of Metro Bank's CE strategy
ECEW 2013 Anthony Thomson - The proven benefits of Metro Bank's CE strategy
TheFocusGroup
BUILDING YOUR CX STRATEGY: SEVEN DIMENSIONS FOR SUCCESS
BUILDING YOUR CX STRATEGY: SEVEN DIMENSIONS FOR SUCCESS
Corey Miller
UX STRAT 2016 - Turning CX Strategy to CX Reality at Shell
UX STRAT 2016 - Turning CX Strategy to CX Reality at Shell
Tim Loo
UX Strategy
UX Strategy
Cassandra Moore, PhD
User Experience vs Customer Experience - same,same but different
User Experience vs Customer Experience - same,same but different
Niels Anhalt
Return on Design: The business value of design for services
Return on Design: The business value of design for services
Csilla Narai
CxGroup Customer experience consulting
CxGroup Customer experience consulting
Ronei Daselva
The Value of Good Design Experience
The Value of Good Design Experience
MarcoJohnVersfeld
The CXM Playbook
The CXM Playbook
Stephen Shaw
3 Essentials Every Event Marketer Should Be Measuring
3 Essentials Every Event Marketer Should Be Measuring
Pat McClellan
Mats
Mats
usable80
Using a Powerful Online Collaboration Platform to Increase Productivity
Using a Powerful Online Collaboration Platform to Increase Productivity
Synotive - Software Development Company
Nbc3 consultancy en
Nbc3 consultancy en
NBC3 Consultancy
Business Marketing Association | ANA - Atlanta - CX Talks - Steven Cook 11-9-17
Business Marketing Association | ANA - Atlanta - CX Talks - Steven Cook 11-9-17
FortuneCMO, LLC
Customer experience in e-commerce.pdf
Customer experience in e-commerce.pdf
Five Splash Infotech Pvt. Ltd.
How Service Design Extends Other Disciplines
How Service Design Extends Other Disciplines
Richard Ekelman, SDMT
Enhance Your Customer Experience Design
Enhance Your Customer Experience Design
eTailing India
Creating value by design thinking or create businesses that customers love
Creating value by design thinking or create businesses that customers love
Patrick Stähler
The Ethics of User Experience
The Ethics of User Experience
UX Bournemouth
Top 5 Marketing Trends in Real Estate in 2022
Top 5 Marketing Trends in Real Estate in 2022
Pin Click
New Approach to Customer Experience Management
New Approach to Customer Experience Management
CX Pilots
UX for CRM
UX for CRM
Divante
Including the User: How insights drive business #pswud2017
Including the User: How insights drive business #pswud2017
Jeremy Johnson
LeapCX Customer Experience Solutions Overview
LeapCX Customer Experience Solutions Overview
DJ Monroe
Uof t symposium competencies
Uof t symposium competencies
Stephen Abram
Sweety Planet Packaging Design Process Book.pptx
Sweety Planet Packaging Design Process Book.pptx
bingyichin04
Madhyamgram \ (Genuine) Escort Service Kolkata | Service-oriented sexy call g...
Madhyamgram \ (Genuine) Escort Service Kolkata | Service-oriented sexy call g...
HyderabadDolls
Weitere ähnliche Inhalte
Ähnlich wie Customer experience design drivers by interUXion
Return on Design: The business value of design for services
Return on Design: The business value of design for services
Csilla Narai
CxGroup Customer experience consulting
CxGroup Customer experience consulting
Ronei Daselva
The Value of Good Design Experience
The Value of Good Design Experience
MarcoJohnVersfeld
The CXM Playbook
The CXM Playbook
Stephen Shaw
3 Essentials Every Event Marketer Should Be Measuring
3 Essentials Every Event Marketer Should Be Measuring
Pat McClellan
Mats
Mats
usable80
Using a Powerful Online Collaboration Platform to Increase Productivity
Using a Powerful Online Collaboration Platform to Increase Productivity
Synotive - Software Development Company
Nbc3 consultancy en
Nbc3 consultancy en
NBC3 Consultancy
Business Marketing Association | ANA - Atlanta - CX Talks - Steven Cook 11-9-17
Business Marketing Association | ANA - Atlanta - CX Talks - Steven Cook 11-9-17
FortuneCMO, LLC
Customer experience in e-commerce.pdf
Customer experience in e-commerce.pdf
Five Splash Infotech Pvt. Ltd.
How Service Design Extends Other Disciplines
How Service Design Extends Other Disciplines
Richard Ekelman, SDMT
Enhance Your Customer Experience Design
Enhance Your Customer Experience Design
eTailing India
Creating value by design thinking or create businesses that customers love
Creating value by design thinking or create businesses that customers love
Patrick Stähler
The Ethics of User Experience
The Ethics of User Experience
UX Bournemouth
Top 5 Marketing Trends in Real Estate in 2022
Top 5 Marketing Trends in Real Estate in 2022
Pin Click
New Approach to Customer Experience Management
New Approach to Customer Experience Management
CX Pilots
UX for CRM
UX for CRM
Divante
Including the User: How insights drive business #pswud2017
Including the User: How insights drive business #pswud2017
Jeremy Johnson
LeapCX Customer Experience Solutions Overview
LeapCX Customer Experience Solutions Overview
DJ Monroe
Uof t symposium competencies
Uof t symposium competencies
Stephen Abram
Ähnlich wie Customer experience design drivers by interUXion
(20)
Return on Design: The business value of design for services
Return on Design: The business value of design for services
CxGroup Customer experience consulting
CxGroup Customer experience consulting
The Value of Good Design Experience
The Value of Good Design Experience
The CXM Playbook
The CXM Playbook
3 Essentials Every Event Marketer Should Be Measuring
3 Essentials Every Event Marketer Should Be Measuring
Mats
Mats
Using a Powerful Online Collaboration Platform to Increase Productivity
Using a Powerful Online Collaboration Platform to Increase Productivity
Nbc3 consultancy en
Nbc3 consultancy en
Business Marketing Association | ANA - Atlanta - CX Talks - Steven Cook 11-9-17
Business Marketing Association | ANA - Atlanta - CX Talks - Steven Cook 11-9-17
Customer experience in e-commerce.pdf
Customer experience in e-commerce.pdf
How Service Design Extends Other Disciplines
How Service Design Extends Other Disciplines
Enhance Your Customer Experience Design
Enhance Your Customer Experience Design
Creating value by design thinking or create businesses that customers love
Creating value by design thinking or create businesses that customers love
The Ethics of User Experience
The Ethics of User Experience
Top 5 Marketing Trends in Real Estate in 2022
Top 5 Marketing Trends in Real Estate in 2022
New Approach to Customer Experience Management
New Approach to Customer Experience Management
UX for CRM
UX for CRM
Including the User: How insights drive business #pswud2017
Including the User: How insights drive business #pswud2017
LeapCX Customer Experience Solutions Overview
LeapCX Customer Experience Solutions Overview
Uof t symposium competencies
Uof t symposium competencies
Kürzlich hochgeladen
Sweety Planet Packaging Design Process Book.pptx
Sweety Planet Packaging Design Process Book.pptx
bingyichin04
Madhyamgram \ (Genuine) Escort Service Kolkata | Service-oriented sexy call g...
Madhyamgram \ (Genuine) Escort Service Kolkata | Service-oriented sexy call g...
HyderabadDolls
Q4-W4-SCIENCE-5 power point presentation
Q4-W4-SCIENCE-5 power point presentation
ZenSeloveres
Top profile Call Girls In Mysore [ 7014168258 ] Call Me For Genuine Models We...
Top profile Call Girls In Mysore [ 7014168258 ] Call Me For Genuine Models We...
gajnagarg
Raebareli Girl Whatsapp Number 📞 8617370543 | Girls Number for Friendship
Raebareli Girl Whatsapp Number 📞 8617370543 | Girls Number for Friendship
Nitya salvi
The hottest UI and UX Design Trends 2024
The hottest UI and UX Design Trends 2024
Ilham Brata
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
sriharipichandi
LANDSCAPE ARCHITECTURE PORTFOLIO - MAREK MITACEK
LANDSCAPE ARCHITECTURE PORTFOLIO - MAREK MITACEK
MarekMitek1
Call Girls Jalaun Just Call 8617370543 Top Class Call Girl Service Available
Call Girls Jalaun Just Call 8617370543 Top Class Call Girl Service Available
Nitya salvi
Abortion pills in Riyadh +966572737505 <> buy cytotec <> unwanted kit Saudi A...
Abortion pills in Riyadh +966572737505 <> buy cytotec <> unwanted kit Saudi A...
samsungultra782445
怎样办理伯明翰城市大学毕业证(BCU毕业证书)成绩单留信认证
怎样办理伯明翰城市大学毕业证(BCU毕业证书)成绩单留信认证
eeanqy
Minimalist Orange Portfolio by Slidesgo.pptx
Minimalist Orange Portfolio by Slidesgo.pptx
balqisyamutia
一比一定(购)卡尔顿大学毕业证(CU毕业证)成绩单学位证
一比一定(购)卡尔顿大学毕业证(CU毕业证)成绩单学位证
wpkuukw
Call Girls In Ratnagiri Escorts ☎️8617370543 🔝 💃 Enjoy 24/7 Escort Service En...
Call Girls In Ratnagiri Escorts ☎️8617370543 🔝 💃 Enjoy 24/7 Escort Service En...
Nitya salvi
NO1 Top Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakist...
NO1 Top Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakist...
Amil baba
怎样办理巴斯大学毕业证(Bath毕业证书)成绩单留信认证
怎样办理巴斯大学毕业证(Bath毕业证书)成绩单留信认证
eeanqy
ab-initio-training basics and architecture
ab-initio-training basics and architecture
saipriyacoool
Jordan_Amanda_DMBS202404_PB1_2024-04.pdf
Jordan_Amanda_DMBS202404_PB1_2024-04.pdf
amanda2495
Just Call Vip call girls Fatehpur Escorts ☎️8617370543 Two shot with one girl...
Just Call Vip call girls Fatehpur Escorts ☎️8617370543 Two shot with one girl...
Nitya salvi
怎样办理伦敦国王学院毕业证(KCL毕业证书)成绩单留信认证
怎样办理伦敦国王学院毕业证(KCL毕业证书)成绩单留信认证
eeanqy
Kürzlich hochgeladen
(20)
Sweety Planet Packaging Design Process Book.pptx
Sweety Planet Packaging Design Process Book.pptx
Madhyamgram \ (Genuine) Escort Service Kolkata | Service-oriented sexy call g...
Madhyamgram \ (Genuine) Escort Service Kolkata | Service-oriented sexy call g...
Q4-W4-SCIENCE-5 power point presentation
Q4-W4-SCIENCE-5 power point presentation
Top profile Call Girls In Mysore [ 7014168258 ] Call Me For Genuine Models We...
Top profile Call Girls In Mysore [ 7014168258 ] Call Me For Genuine Models We...
Raebareli Girl Whatsapp Number 📞 8617370543 | Girls Number for Friendship
Raebareli Girl Whatsapp Number 📞 8617370543 | Girls Number for Friendship
The hottest UI and UX Design Trends 2024
The hottest UI and UX Design Trends 2024
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
LANDSCAPE ARCHITECTURE PORTFOLIO - MAREK MITACEK
LANDSCAPE ARCHITECTURE PORTFOLIO - MAREK MITACEK
Call Girls Jalaun Just Call 8617370543 Top Class Call Girl Service Available
Call Girls Jalaun Just Call 8617370543 Top Class Call Girl Service Available
Abortion pills in Riyadh +966572737505 <> buy cytotec <> unwanted kit Saudi A...
Abortion pills in Riyadh +966572737505 <> buy cytotec <> unwanted kit Saudi A...
怎样办理伯明翰城市大学毕业证(BCU毕业证书)成绩单留信认证
怎样办理伯明翰城市大学毕业证(BCU毕业证书)成绩单留信认证
Minimalist Orange Portfolio by Slidesgo.pptx
Minimalist Orange Portfolio by Slidesgo.pptx
一比一定(购)卡尔顿大学毕业证(CU毕业证)成绩单学位证
一比一定(购)卡尔顿大学毕业证(CU毕业证)成绩单学位证
Call Girls In Ratnagiri Escorts ☎️8617370543 🔝 💃 Enjoy 24/7 Escort Service En...
Call Girls In Ratnagiri Escorts ☎️8617370543 🔝 💃 Enjoy 24/7 Escort Service En...
NO1 Top Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakist...
NO1 Top Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakist...
怎样办理巴斯大学毕业证(Bath毕业证书)成绩单留信认证
怎样办理巴斯大学毕业证(Bath毕业证书)成绩单留信认证
ab-initio-training basics and architecture
ab-initio-training basics and architecture
Jordan_Amanda_DMBS202404_PB1_2024-04.pdf
Jordan_Amanda_DMBS202404_PB1_2024-04.pdf
Just Call Vip call girls Fatehpur Escorts ☎️8617370543 Two shot with one girl...
Just Call Vip call girls Fatehpur Escorts ☎️8617370543 Two shot with one girl...
怎样办理伦敦国王学院毕业证(KCL毕业证书)成绩单留信认证
怎样办理伦敦国王学院毕业证(KCL毕业证书)成绩单留信认证
Customer experience design drivers by interUXion
1.
CX Design Drivers Customer
Experience heuristics interUXion
2.
CX Design Drivers | Human Experiences cost-effec9ve produc9ve ease
respected empowered profitable efficient comfortable liked skillful wealthy faultless entertained trusted confident accountable 9me-saving stressless involved innova9ve frugal effortless painless informed crea9ve … … … … … Business Pragma-c Hedonic Social Self-esteem 2 interUXion feeling being Customer: “I value .”
3.
3 interUXion CX Design Drivers | Rela9onship Experience credible commiKed
the right size Customer: “It helps if you are .” trust respect understand Customer: “First I need to you.” bond are alike complement each other Customer: “It helps if we .”
4.
CX Design Drivers | Service Experience produc9ve knowledgeable informa9ve
interested passionate efficient skillful responsive honest energe9c fast crea9ve correct respecOul unique proac9ve capable open available determined prompt user-centric logical present convincing faultless customer- centric consistent helpful genuine … … … … … Performance Competence Communica-on Sociable Charisma-c 4 interUXion Customer: “When we interact be .”
5.
CX Design Drivers | Product Experience useful usable sustainable faultless
logical maintailable flexible informa9ve installable reilable aesthe9c long-las9ng controllable fool-proof recyclable … … … As a tool User interface Life-cycle 5 interUXion Customer: “I expect your products to be .”
6.
6 interUXion CX Design Drivers | Rela9onship Experience part 2 recommend be loyal to
be sa9sfied with Customer: “Only now I want to you.”
7.
CX Design Drivers | Tips CONCEPT DEVELOPMENT • The design team can priori:ze CX Drivers and use them to clarify the product concept REQUIREMENT SPECIFICATION • Define more specific – or even measurable - requirements under each CX Driver QUALITY EVALUATION •
Use to evaluate the customer experience, e.g. giving a sa:sfac:on score between 1-5 SALES ARGUMENTS • What is the product story we want to deliver to the customers? 7 interUXion
8.
Thank You! interUXion
Jetzt herunterladen