interAnalytics
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Personal Information
Unternehmen/Arbeitsplatz
Petit Lancy, Geneva Switzerland
Branche
Technology / Software / Internet
Webseite
www.interanalytics.ch
Info
InterAnalytics 360 ̊ is real interaction analytics which truly understands human, conversational interaction through a proprietary NLU system (Natural Language Understanding). With iA-360 ̊ customer satisfaction can be reliably predicted by automatically analyzing all conversations capturing customers satisfaction and dissatisfaction in near real time and it also provides agents the tools and motivation to self-evaluate and self-train.
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Tags
analytics interaction mining call centre
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Interanalytics iA360

Vor 12 Jahren • 511 Aufrufe

Interaction Mining: the new frontier of Call Center Analytics

Vor 12 Jahren • 1128 Aufrufe
Personal Information
Unternehmen/Arbeitsplatz
Petit Lancy, Geneva Switzerland
Branche
Technology / Software / Internet
Webseite
www.interanalytics.ch
Info
InterAnalytics 360 ̊ is real interaction analytics which truly understands human, conversational interaction through a proprietary NLU system (Natural Language Understanding). With iA-360 ̊ customer satisfaction can be reliably predicted by automatically analyzing all conversations capturing customers satisfaction and dissatisfaction in near real time and it also provides agents the tools and motivation to self-evaluate and self-train.
Tags
analytics interaction mining call centre
Mehr anzeigen