In this regard, we have come up with the issue ‘The 10 Best Rehabilitation Centers to Watch in 2019’ Project which features the leading rehab centers that deliver astounding services to its client.

1. Dr. Cheryl Wilkie
COO
www.insightscare.com
April 2019
Vol.4|Issue-5
FARNUMSaving Lives On the Front Lines of the Opioid
Epidemic with ‘Health Realization’
The
Best
Centers to Watch
Rehabilitation

3. da Vinci is powered by robo c technology that allows the surgeon’s hand movements to be
scaled, filtered and translated into precise movements of the EndoWrist instruments
working inside the pa ent’s body.
The da Vinci
Surgical System

4. STROKE
REHABILITATION
A CRUCIAL PART
OF RECOVERY
AFTER STROKE
‘Recovery is an acceptance that your life is in
shambles and you have to change it’- says Jamie
Lee Curtis, an American actress, author, and
activist.
It is rightly said that giving a new start to your
life after despair is in many ways a difficult task.
Likewise, recovering and rebuilding confidence
within themselves after having a stroke is a tough,
yet an important task for the patients. Here, stroke
rehabilitation plays a pivotal role in regaining
independence in patients’ lives. As per scientific
research, stroke rehabilitation is the promising
treatment that aids optimize recovery for an
improved outcome.
After a stroke, some of the patients experience
some improvement in brain functioning, while
most of them experience some neurological
deficits after a stroke. Often, stroke survivors
possess problems with balancing, thinning of
muscles, the stiffness of muscles due to brain
damage, etc. While these problems remain at the
verge of recovery, stroke rehabilitation offers a
safe way to use the functions successfully with
the help of an organized exercise plan. Hence,

5. Editor’s Column
rehabilitation therapy is designed in such a way that
it would increase the difficulty level of exercises
with time, giving the stroke survivors a secure feel
of improvement.
Various new techniques are introduced in stroke
rehabilitation that subsumes mirror therapy, and
music therapy. Though most of the development
takes place within a short span, the brain may
continue to learn and re-learn the old tasks as long as
one lives. After completing visits to the
rehabilitation center, the patient may ask to continue
the exercises given by the physical therapists.
Lastly, rehabilitation is not a cake-walk. It may seem
daunting and physically discomforting task.
Basically, scientific research studies conclude that a
successful and meaningful recovery can only be
obtained with the optimism and high-level of the
motivation of the participants during the
rehabilitation process. It is normal for people to feel
exhausted when recovery seems to be at a standstill.
However, in situations where improvement seems
sluggish, the whole outcome turns out to be way
better in the long-term after rehabilitation therapy.
This way, stroke rehabilitation takes us through the
journey from stroke to the complete recovery.
Ashwini S. Deshpande
Ashwini S. Deshpande

6. Saving Lives On the Front Lines of the Opioid
Epidemic with ‘Health Realization’
r e c o v e r y s t a r t s h e r e
Cover Story
08
34
CXO
Article
Drug Addictions
Types of Drug Addiction
and How to Identify Them
22
Healthcare Management
Healthcare Systems are
Complex and Need
Strong Management

7. Contents
18
26
30
38
42
D’Amore Healthcare
Transforming the Landscape
of Psychiatry with the Finest
Healthcare Services and Training
DARA Thailand
A World-class Drug and Alcohol
Addiction Treatment Center
Providing High-level
Individual Care
LIVENGRIN Foundation
Building Recovery with Effective
and Affordable Recovery
Solutions
Royal Life Centers
An Accredited Facility Rendering
Spotless Rehab and
Detox Services
Solution Based
Treatment and Detox
A Lively Residential
Treatment Center Inspiring
a Healthy Lifestyle

8. Dr. Howard Rusk, the father of rehabilitation, wrote in his autobiography, “...Once a person overcomes a
disability through his own courage, determination and hard work, he has a depth of spirit which you and I
know little about.. Rehabilitation is a branch of medicine in which the patient has more power than the doctor
in setting the limits and possibilities...”
Rehabilitation becomes mandatory when an individual loses his track and falls onto a wrong path and it
becomes a tough task to bring him back to the right path. It is a hard situation where the patient must learn to
live an addiction free life after completing the treatment. This is when a rehabilitation center comes in as a
savior. These are the centers that provide the complete treatment and training to the clients, wherein they are
given vocational, occupational, and physical therapy depending up on patient’s needs.
In this regard, we have come up with the issue ‘The 10 Best Rehabilitation Centers to Watch’ Project which
features the leading rehab centers that deliver astounding services to its client.
In this issue, we have incorporated FARNUM on the Cover Story. Farnum is the leading organization
committed to providing effective and finest care and support to adults seeking recovery from drugs and
alcohol.
We have also presented D’Amore Healthcare which is a dual diagnosis and the mental health treatment
center for men and women; Dara Thailand which provides exceptionally effective therapy in resort-like
settings, and comfortably affordable for the average individual or family; Livengrin Foundation which
provides patients, their families, communities, employers, and insurers with an effective, affordable, 360°
recovery solution; Royal Life Centers, an accredited facility, specializing in drug detox, drug rehab, alcohol
detox, alcohol rehab, and continued care for staying sober; Solution Based Treatment and Detox is the
leading residential treatment center that empowers individuals suffering from addiction to reach their highest
potential; Shadow Mountain Recovery; The Springboard Center; Mt Sinai Wellness Center; and Alina
Lodge & Haley House.
To make the issue more exciting, our in-house editors have created an inforgraphic article ‘Types of
Drug Addiction and How to Identify Them’ that will help you to have a view of various drug addiction
types.
Also, we have encompassed CXO Standpoint of ‘Healthcare Systems are Complex and Need Strong
Management’ written by Udai Kumar, the Chairman & CEO of OHUM Healthcare Solutions.
So, flip through the pages and make a journey through this magazine!
Wings of Freedom
to Combat
Addiction
The
10Best
Centers to Watch
Rehabilitation

9. April, 2019
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Co-designer Paul Belin
Art & Picture Editor Nagesh Tembhekar
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Editor-in-Chief Pooja M. Bansal
Managing Editor Ashwini S. Deshpande
Executive Editor Stella Andrew
Senior Editor Anish Miller
Contributing Editors Aishwarya
Visualiser David King
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Circulation Manager Tanaji
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10. CoverStory
Dr. Cheryl Wilkie
Psy., MLADC,
Chief Opera ng Officer

11. Saving Lives On the Front Lines of the Opioid Epidemic
with ‘Health Realiza on’
“Helping individuals and families find their way
to a life free of alcohol and other drugs through
comprehensive treatment and recovery services
open to all.”
r e c o v e r y s t a r t s h e r e

12. or an issue that has impacted
Fmillions of families across the
country, the opioid epidemic
has been particularly hard on New
Hampshire families. In the past this
small state has one of the highest rates
of opioid overdose deaths in America.
Recently the tide began to turn, and
Farnum played a major role in the
positive shift.
Farnum, a drug and alcohol treatment
and rehabilitation center, stepped up in
response to the opioid epidemic and
expanded services to meet a growing
need. Located in Manchester and
Franklin, New Hampshire, Farnum is a
well-established and well-known
treatment center that offers a wide
variety of services for alcohol and
substance misuse. Farnum is the largest
state treatment provider in New
Hampshire.
Farnum’s success is found in its unique
approach to treatment. It is the first
center in the Northeast to incorporate
Health Realization, also known as The
3 Principles. Farnum is making a
difference in responding to the disease
of addiction by teaching clients that
they have everything within
themselves to overcome the challenges
they face. This program offers an
empowering and long-lasting approach
for clients of every background.
In the last three years, Farnum added
outpatient and inpatient services,
enhanced detox, increased capacity,
and expanded its locations. To help
those in need, Farnum provides
financial aid to NH residents who need
treatment. In 2018 alone, Farnum
provided $2,907,955 in free and
subsidized services to their clients.
Through successful programs and
exhaustive efforts, Farnum has made
tremendous strides in saving lives
while shattering the stigma
surrounding addiction.
What makes Farnum Different?
Health realization is a very significant
and distinctive approach that Farnum
has adopted for treating its clients. The
center practices what it preaches;
employees are encouraged to nurture
their own innate health, resilience, and
they attend lectures every month.
Farnum’s Philosophy
What is Health Realization?
Farnum integrates the 3 Principles of
Mind, Thought, and Consciousness,
which is also termed as ‘Health
Realization’. This helps to assist the
clients in accessing a healthier
perspective on life, allowing them to
leave their past behind.
Farnum’s Health Realization approach
is based on the 3 Principles philosophy
founded by Sydney Banks. The center
started implementing this approach five
years ago by calling the authors of the
books that it was using to master the 3
Principles and having them come in to
teach the staff this approach. This is a
person-centered approach, and it
allows people to see that outside events
do not create their feelings; it is how
they think about the events that create
the feeling.
Health Realization explains that
individuals possess a natural state of
well-being or innate health that will
spontaneously emerge when circular
thinking subsides. To elaborate this
theory, the center gives an example-
‘Have you ever driven in the car and
out of nowhere, you think of a solution
to a problem that’s bothered you all
day? That’s your innate wisdom at
work! While driving you had a quiet
mind; a new thought was available that
let you come up with the solution.’
Farnum’s Health Realization approach
has been immensely successful. A
testimony to this is the ceaseless
progress of its clients, who have gained
a fresh perspective on life; a life free
from addiction. Clients begin their path
to recovery at Farnum and learn to
access wisdom to help make decisions
that come from innate health instead of
the external world.
About the Compassionate and
Dedicated Leader
Dr. Cheryl Wilkie, COO of Farnum,
has been in a longtime recovery from
alcohol and drugs. Cheryl has
supported several clients who came to
Farnum in search of recovery. Having
faced it all herself, she has compassion
for those who are trying to find their
innate health.“In my early recovery, I
heard people in meetings talking about
their lives and mine was the same.
There was a great deal of violence and
a lot of craziness happening when I
was using drugs and alcohol, and they
were sober and sane. So it gave me
hope that if they could do it, maybe I
could, too,” expressed Wilkie.
That was the turning point of her life.
Thereafter, Wilkie found a path
towards recovery and happiness. She
geared her experience and dedicated
her life to working with others who
wanted to discover the inner peace
within them without relying on drugs
and alcohol. She has a deep and broad
personal knowledge of recovery. In
addition, she holds a Doctorate in
Forensic Psychology along with a
Farnum,
Recovery Starts Here.”
”
The
10Best
Centers to Watch
Rehabilitation

13. 2015 2016 2017 2018
FARNUM
endorsed with
‘2015 Business
Excellence
Winner’ by NH
Business Review
FARNUM
awarded
‘Excellence in
Nonprofit
Management’ in
2016 by NH
Charitable
Foundation
Cheryl Wilkie,
the COO of
FARNUM was
recognized with
‘2017 President’s
Award’
FARNUM won the
‘2018 Health Care
Business of the
Year’ award by
the Business NH
Magazine
Masters in Human Service
Administration. Her vast knowledge
allowed Wilkie to implement her
education, love, and compassion for
people in providing services over the
years and expand to a very successful
program.
Wilkie has worked in the treatment and
recovery domain for nearly three
decades, providing direction, help, and
solutions to countless people
throughout the country. She is a fierce
and dedicated advocate for treatment
and works every day to shatter the
stigma around addiction. She works
closely with a variety of other
community service agencies such as
Families In Transition and The Mental
Health Center of Greater Manchester.
She also works meticulously with the
The principles of Mind,
Consciousness, and Thought explain
how thoughts determine the way we
experience life. Our approach helps
clients access their innate health and
gain an understanding of their
substance use disorder.”
”

14. state, municipal, and non-profit health
services agencies around the state to
ensure clients have access to any and
all relevant treatments.
The Journey of Farnum
It all started when Wilkie was
experiencing a severe trauma due to
the fact that she was homeless and had
lost everything, including her three-
year-old twins. Then, in 1986, she
decided to attend a treatment program
located in a hospital setting, for which
she considers herself very fortunate.
When she attended the treatment
center, the staff treated her with the
utmost dignity and respect, which
made her sail through the traumatic
phase.
When she was asked to take on the
position at the Farnum Center, Wilkie
wanted to create the same experience
through a safe and dignified treatment
program; similar to the one she had
experienced at the treatment center she
attended. When she took the position,
Farnum had 32 beds, and no medical
detox existed in the State of NH. She
watched the clients suffer from
withdrawal, and no hospitals were
willing to take in those withdrawing
from alcohol and drugs, except for the
ones with severe medical conditions.
Looking at this situation, she realized
that Farnum would have to create a
safe medical facility for those in NH
suffering from substance use disorders
who were willing to be treated.
Farnum then succeeded in opening the
first medical detox in NH and from
there, it has expanded to 140 beds,
with a continuum of care, meetings for
families, and other support.
Assorted Services under One Roof
In response to the challenges of the
nation’s opioid crisis, Farnum has
dramatically expanded its services and
treatment available to families
throughout New England. The center
offers a full range of services to its
clients that encompass Detoxification,
Inpatient, Partial Hospitalization
Programs, Medication Assisted
Treatments, Intensive Outpatient,
Outpatient, Family Services,
Stabilization Unit, and Transitional
Living. Recognizing the depth of the
grips of this disease, Farnum also
provides programs designed to support
families and loved ones to ensure that
all those involved are getting the help
they require/need.
Ÿ Partial Hospitalization Program
(PHP) - It is a level of care offered
for clients who require more
support than intensive outpatient,
but do not meet criteria for
inpatient services. By engaging in
PHP, clients can continue
maintaining their outside
responsibilities while having the
support of professionals and peers
five days a week.
Ÿ Open Access- It is a walk-in
service where clients are assessed
by a skilled clinician to determine
their program placement. Once the
assessment is complete, the
recommendation for placement in
the appropriate level of care is
discussed with the client and
together they form a plan. The
assessment consultations are on a
first come, first serve basis with
limited availability.
Ÿ Medical Detoxification Unit- This
unit serves individuals who are of
age18 and older, seeking help to
safely and medically stop using
alcohol and other drugs. The
average length of the stay is around
six days. Once screened and
accepted, a specific medical
treatment plan is developed as per
the established protocols. Then,
each protocol calls for a certain
medication to help alleviate the
symptoms of withdrawal. The
center has a strong relationship
with CMC (Catholic Medical
Center), which handles the client’s
physical issues not generated by the
withdrawal from alcohol and other
drugs.
“We are dedicated to
helping people who
struggle with addic on.
We care about every
person who walks through
our doors seeking
treatment and work hard
to give the absolute best
care possible.”
Farnum VPs

15. Ÿ Medication Assisted Treatment
(MAT) - This service is for the
people with opiate use disorders.
Clinic participants are required to
meet regularly with a medical
doctor or nurse practitioner who
specializes in addiction medicine
and is specifically trained in the use
of Suboxone and other MATs, such
as Vivitrol.
Ÿ Intensive Outpatient Programs
(IOP) - This provides clients, who
do not require a residential or PHP
level of care, the opportunity to
receive intensive treatment
services. These programs allow
clients to accomplish their daily
responsibilities such as parenting,
working, or pursuing educational
goals. In the first phase of IOP
treatment, clients participate in the
educational programs on Mondays,
Wednesdays, and Fridays, for three
hours each day, over the course of
approximately one month. The
program consists of group health
realization education, group therapy
individual counseling, friend/family
education, aftercare planning, and
case management.
Ÿ Transitional Living (TL) - This
approach followed by Farnum
provides each client with an
individualized care plan. It also
allows them to take a step forward
At Farnum, we realize the importance of
having access to treatment as soon as
you are willing to take that first step
towards recovery.
We Provide
Real Help,
Right Now.”
in building a sober network. Here,
the length of stay can range from 1-
12 months, depending on the client
needs.
The center provides its clients with
groceries, guidance on resume
building, and interview skills for
employment, personal budget
strategies, and more. The TL
facility is within walking distance
from the center and it offers various
recovery resources, employment
opportunities, and recreational
activities.
Ÿ The Stabilization Unit- It is a 16-
bed, clinically-licensed, short-term
residential treatment program.
Ÿ Outpatient Services- These
services are available to clients who
are transitioning from a higher level
of care, or to those who may need
brief services for a specific purpose.
These purposes include license
restoration, court-ordered LADC
evaluations, or the solution of
personal issues.
Ÿ Inpatient Residential Services-
With these services, clients learn
about their own innate capacity for
health, insight, and happiness
during their stay.
Throughout the day, residential
clients participate in the ‘Health
”

16. Realization’ or The 3 Principals’
focused groups, counseling, and other
recovery programs & activities. The
inpatient facilities provide clients with
three nutritious meals a day, prepared
by the in-house team of chefs. When
its clients aren’t participating in group
activities, they enjoy socializing,
meditating, gardening, participating in
recreational sports, and other fun and
productive activities during their free
time.
Elevating its Success Ratio
Farnum Center takes pride in reporting
that through increased access and
efficiencies, the outpatient services
department could increase the
assessments provided to new clients by
13%, over 2,300 in 2018. The prime
focus of Farnum from 2013 to 2018
was to increase its capacity to serve
individuals in need. In these years,
inpatient bed capacity grew from 32 to
140. Two free-standing residential
programs, Ray House and Webster
Place, were renovated, clinically
licensed, and staffed. Both of these
programs served approximately 1,400
individuals, respectively.
Farnum Center operates the only free-
standing medical detox in the state of
New Hampshire. This 27 bed-unit
served 1,011 individuals in 2018. It
provides dignified, lifesaving support,
to those starting the journey of
recovery, that has to be monitored
during the acute withdrawal period.
“Withdrawal from certain substances,
including alcohol, can be lethal. We
consider each admission into the
Medical Detoxification unit a success,”
asserted Wilkie. Further, she adds, “We
are invested in our clients. We offer a
unique approach to treatment through
Health Realization that focuses on the
mental aspect of addiction.”
Adopting Ethical Practices
Farnum’s Stabilization Unit is an
example of ethical excellence.
A year ago, the city of Manchester,
NH, was lacking a treatment facility
that would help keep the popular Safe
Station program alive. Safe Station is a
program whereby anyone in need can
walk into a Manchester fire station
seeking help to overcome substance
misuse. Firefighters will offer a quick,
non-judgmental assessment within
their scope, and then send the
individual to receive treatment either at
a hospital or other treatment facility.
With Cheryl’s guidance as well as the
dedication of Christine Weber and
many other staff members, Farnum
Center agreed to receive the recipients
of Safe Station’s care because it was
the right thing to do. Farnum Center
had the space, staffing, and a desire to
help those in need.
Farnum’s Stabilization Unit is
registered as a residential facility,
meaning that medical staff is not
required. The clients can enter the
facility 24/7 and have a warm, safe
place to stay while they wait for an
assessment for care. “These clients are
typically on the unit for a short amount
of time. However, after seeing how sick
these people were, it became clear that
the ethically right thing to do would be
to provide them with medical care and
comfort while they start their recovery.
Many of these clients do not have
insurance, so, at a considerable cost to
Farnum Center, my team and I invested
in medical staffing because ethically,
this is what was needed. Sometimes,
putting people ahead of profits is
necessary,” stated Wilkie.
Future Prospects
Using its unique Health Realization
approach, Farnum helps people realize
their inner strength by considering that
every human being has a healthy
internal core that is fully accessible to
them.
For years, Farnum has shown its
clients that everyone is innately
resilient and has the ability to bounce
back and overcome the adversity. Upon
asking her about future plans, Wilkie
asserted, “We will work to expand
access to care, through partnerships
with other non-profit providers,
hospitals, clinics, and the state of New
Hampshire. Our work establishes a
balance between those in need, who
seek care through Medicaid, along
with those who have health care
coverage and come to us through
different avenues. We offer real help,
right now.”
“The path to recovery
starts at FARNUM.”

20. ocated in the sunny, beach
Lcommunities of Southern California,
D’Amore Healthcare is an eminent
healthcare center. They are a 36 bed
integrative residential mental health care
provider focusing on thorough screening,
ongoing assessment, comprehensive
treatment planning, positive reinforcements,
and life-affirming professionalism. The
center believes that the real D’Amore
Difference lies in the story of patients
dissolving self-limiting beliefs, self-
regulating, finishing strong and reuniting
with loved ones. D’Amore specializes in the
intervention, acute stabilization and
residential treatment of mental health
disorders and addiction for men and women.
Besides having licenses from the
Department of Social Services, the centers
are certified by the Department of Health
Care Services. Their diverse facilities have
been a refuge for those who have
experienced the stigma and suffering from
mental illness and addiction. The centers
focus on addressing minute details. As a
result, suicide, homelessness, unemployment
and broken families create less pain in local
communities.
About the Veteran Leader
“Mental health is the axis point to individual
resilience, marketplace innovation, intimacy,
and chronic disease prevention,” delivers
Devereux. As one of the Founders of
D’Amore Healthcare, Britten Devereux’s
mission is to bring dignity into the details of
healthcare. Devereux revitalizes some of
healthcare’s old and demeaning ways of
getting things done by building up a
collaborative workforce. Managing 6
facilities that lift up integrated care,
D’Amore Healthcare takes workplace cross-
functionality and feedback loops to a new
level. D’Amore provides all direct care
associates with training around the D’Amore
Difference for every task relative to job
descriptions and required competencies.
They strive to leave no room for
interpretation or quality variance. “We
ensure patients receive a level of safety and
Transforming the Landscape of Psychiatry with
the Finest Healthcare Services and Training
D’Amore
Healthcare
The
10Best
Centers to Watch
Rehabilitation
18 |April 2019|

21. Britten Devereux
CEO
|April 2019| 19

22. comfort that builds trust and engagement. Patient trust is
our most important pursuit”, says Devereux.
Grand Canyon State University and Arizona State
University Alumni, Devereux, the CEO of D’Amore
Healthcare describes that, “It’s time to change the
landscape of psychiatry. This starts with screening,
everyday courtesies and education.” An area that
Devereux spends time researching is the role screen time
plays in emotional dysregulation and relationships.
Assorted Services
D’Amore Healthcare offers diverse services, such as
group work, conservative detoxification, exercise,
nutritional assessment, pain assessment, nutrition
education, nursing plan of care and psychiatric
appointments as much as needed. The centers also offer
one on one therapy twice weekly, family therapy once
weekly. Primary modalities include DBT therapy, CBT
therapy REBT therapy and equine therapy.
Upon request, D’Amore provides training to hospitals or
urgent cares throughout the United States. The main goal
is “to share what we’ve learned”. Training topics include
frustration tolerance, customer service, informed
consent, crisis prevention, therapeutic interventions, self-
care, and human learning and motivation. The center
trains patients dealing with relapse through education,
prime, prompt, and praise from the very first day. Early
and often support is a key tenant of what they call
“gracious redundancy.”
Exceptional Work Over and Above
In 2018, Devereux launched a second company, ‘Space
““
““
Our mission is to reduce ER, ICU and psychiatric
unit load by providing the best trauma-informed
acute and chronic psychiatric care.
Before Change, Inc.’ to help patients identify what they
need and to increase self-efficacy through online
coaching and counseling. Not everyone qualifies for
inpatient care, not everyone can afford it. The stages of
change for any patient promise anxiety and resistance,
which can create danger or despair for most patients
suffering from addiction, depression, anxiety. Many
patients need a practical guide in habit development.
Space Before Change helps patient find another layer of
mental health care.
On asking her the way she coordinates with the team
members to guarantee patient satisfaction, Devereux
says, “Our unique caliber of patient care can be
attributed to 3 non-negotiables: checks and balances,
compassion fatigue workshops and ‘how.’How we
deliver support to staff or patients matters just as much
as what we do.”
Envisaging a Content Future with Optimism
“Our capital expenditures and community linkages are
about looking at the long term health of families,” stated
Devereux. They wish to work closely with Alaska and a
handful of other states to serve adults who cannot access
in-state sub-acute mental health services. D’Amore
endeavors to unify others around a vision to improve
public health by treating mental illness with
extraordinary care. D’Amore Healthcare currently serves
adult men and women who are utilizing a combination of
out of pocket and/or insurance to finance treatment.
Website : www.damoreca.com
20 |April 2019|

24. 22 |April 2019|

25. Drug Addictions
|April 2019| 23

26. Nicotine
Alcohol
Marijuana
24 |April 2019|

27. Amphetamine
Hallucinogens
Narcotics
Prescription Drugs
— Aishwarya Nawandhar
Editors
|April 2019| 25

28. of individual care. To this day, we
answer every phone call and inquiry
ourselves. It highlights how important
customer care and attention is to our
vision.”
The center accepts only those clients
that want to join Dara, and do not
accept clients that are forced by family
or the court system. The center
considers the client community as a
very important part of its success. Dara
creates a very optimistic community
and environment. Even the most
challenging clients understand that
Dara professionals are here to help
every client on 24*7 which is a very
powerful part of Dara’s success.
Distinctiveness at Its Best
The clinical program at Dara has a lot
of content on relapse prevention which
is handled within the group therapy
portion and individual therapy. The
center strives very hard on discharge
planning with each individual,
discussing the changes they intend to
make when they go home to reduce the
Darren has been managing rehabs for
the past 10 years. But, prior to that, he
worked in a variety of roles for
Microsoft in South Asia. The skills and
discipline in working for Microsoft
highly assisted him in running the
business of rehabilitation and
marketing for Dara.
Martin started his career as a
Registered Nurse and Certified
Substance Abuse Therapist working in
the mental health field where he
worked since 1994. He has also
worked in Thailand for the past 14
years developing the clinical and
operational side of rehabilitation.
Dara’s Journey
While asking what influenced them to
start the treatment program, Darren and
Martin said, “With Dara, we set to
create a world class International
treatment program in an inspiring and
beautiful location at an affordable
price. We always liked the idea of
staying small and focusing on the
individual and providing a high level
ased on the beautiful island of
BKoh Chang in the Gulf of
Thailand, Dara Thailand is a
boutique rehabilitation center that
treats clients with substance abuse and
mental health issues. The center
accepts 30 clients at once and is fully
licensed by the Thailand Ministry of
Public Health and staffed by
International Therapists from around
the world.
Dara Thailand provides treatment for
most substance abuse, including drugs,
alcohol and prescription medication. It
also offers a dual diagnosis for
co-occurring disorders and works with
most mental health conditions as well.
Dynamic Pillars of Dara
Dara was started by the two founders,
Darren Lockie and Martin Peters.
Today, Darren Lockie is the CEO and
runs the business side of Dara while
Martin Peters, another helm of Dara, is
the Program Director and manages
the clinical focus of the center.
A World-class Drug and Alcohol Addiction
Treatment Center Providing High-level Individual Care
Darren Lockie
CEO
26 |April 2019|

29. ““
““
At Dara, we allow
clients to focus
on recovery without
being hindered
by deprivation or
boredom.
risk of falling into old bad habits. Dara also offers weekly
Skype calls with the Focal Counselor. It has been intensely
observed that numerous clients continue the therapy for
around 10 weeks after they leave.
One of the most unique features of Dara is that- Any client
that completes a minimum of the 4-week program can visit
the center every year for a 1-week complimentary refresher
program. With this, the center fetches a lot of good data on
what works and the struggles they faced that help them
refine the program and content. It also allows clients that
have remained sober to sit in front of current clients and
share how they made it work for them and how they stayed
clean. That is a very powerful part of the center’s alumni
program – to show what is possible with commitment.
Dara’s Compliance Requirements and Ethical
Procedures
To be a legal rehabilitation center for drugs and alcohol in
Thailand, one must be approved by the Thailand Ministry
of Public Health. This process takes around 18 months and
every part of the business is examined to ensure it meets the
standards, after which, it is reviewed on a yearly basis. Dara
|April 2019| 27
The
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Centers to Watch
Rehabilitation

30. is fully accredited by the Ministry of
Public Health and is going through its
CARF accreditation from the USA to
maintain its position as the most
accredited rehab in Asia.
Upon asking them how they follow
ethical guidelines, they said, “We try to
be as ethical as we can and that is
something that is instilled to every staff
member in how they do their jobs and
relate to clients. The clients deal with
many parts of Dara and every single
person needs to understand the
boundaries of what is acceptable from
clients and how we handle difficult
situations or breaches of rules. As an
example, we have to be very clear and
firm on the rules of Dara. Clients will
often push boundaries and we need to
handle these situations diligently.”
Excellent Team Work Creating
Paramount Upshots
One of the effective ways Dara
implements is, it tries to understand the
exact needs of the client by answering
every phone call to make sure that they
are the best option for that person.
They often speak to the client’s
families as well to get more input on
the client’s needs and to assist them
flawlessly.
Additionally, the center has sturdy and
finest teams, be it the clinical team,
nursing team or even personal training
and operational staff. The center hires
the very best and apt people, trains
them in what Dara does along with the
responsibilities of the clients and their
family.
Dara emboldens consistent feedback
from clients to stay in equilibrium with
the client’s expectations and goals of
coming to the rehabilitation center.
Also, it continually makes
improvements in everything, right
from food to clinical programs and
undergoes review process with the
respective teams to stay in sync by
making the necessary changes.
Spreading Smiles and Rejuvenating
Lives
“Every client that walks out of our
front gates is a spectacular experience.
We get clients that are really struggling
and arrive in very poor physical and
mental condition. After going through
detox process, getting meaningful
clean time, regular therapy to deal
with the issues and taking advantage of
good nutrition and physical training,
some of the transformations are
stunning and very rewarding to all of
our staff and we take great pride in the
work we were able to achieve,”
expressed Darren and Martin.
Some of the most memorable
experiences, which Dara Rehab always
cherishes, are the ones that come back
for their free Refresher weeks and have
new jobs, new partner or baby on the
way, crediting Dara for saving their
lives. The center strongly believes that
these are the ones that make this
challenging business worthwhile.
Website :
www.dararehab.com
28 |April 2019|

32. 30 |April 2019|

33. LIVENGRIN
Foundation
Building Recovery with Effective and
Affordable Recovery Solutions
Founded in 1966 in Bensalem,
Bucks County, Livengrin
Foundation is the first non-
hospital rehabilitation facility in
Pennsylvania to treat alcoholism,
aiming to bring stability to those
struggling with the disease. Livengrin
Foundation, Inc., is a registered 501(c)
(3) nonprofit that provides treatment
for substance use disorders to more
than 4,000 patients per year.
Since its establishment, Livengrin has
developed a network of eight locations,
including the original inpatient campus
in Bensalem and seven outpatient
locations throughout the Philadelphia
region. The organization is licensed by
the PA Department of Drug and
Alcohol Programs and accredited by
The Joint Commission.
It is committed to advocacy on a state
and national level through participation
in the Rehabilitation and Community
Providers Association (RCPA), Drug
and Alcohol Service Providers
Association of PA (DASPOP) and the
National Association of Addiction
Treatment Providers (NAATP).
The Ardent Leader
David Blenk, the President and CEO
at Livengrin Foundation, has been
working at the organization since April
2018. Prior to this, he served as the
Executive Vice President of Corporate
Planning & Business Development at
Gateway Rehabilitation Center in
Pittsburgh, PA and its affiliate the Neil
Kennedy Recovery Center in
Youngstown, OH. As a key member of
the senior leadership team, David was
directly involved in the strategic
planning and direction setting and in
the organization’s business
development activities. David has
worked with the management team of
marketing, evaluations/assessment,
utilization, outpatient services,
Our mission is to make sustainable
recovery possible through professional,
accessible, and successful treatment
options.
|April 2019| 31
“
“
The
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Rehabilitation

34. facilities, dietary, housekeeping, and
construction.
On asking him about the inception of
Livengrin, David shares, “Livengrin
was founded by Standish Forde
Hansell, who purchased the former
private school campus in 1960 with
plans to make it a retirement home for
men. In 1966, a friend recovering from
alcoholic effect alked to him about
opening it as a recovery center.”
World-class Recovery Services
Livengrin provides men and women
with a continuum of care including
withdrawal management, short-term
residential and partial hospitalization.
It also offers intensive outpatient
counseling; general outpatient, family
counseling, DUI Education, 12-Step
Meetings, free community education
seminars, aftercare and alumni
services. The organization has also
developed support programs to meet
the unique needs of first responders,
veterans and healthcare professionals.
Livengrin helps individuals recognize
the early stages of relapse in which the
chances of success are the greatest. The
main focus of relapse prevention
includes cognitive therapy and mind-
body relaxation, which it uses to
develop healthy coping skills. Besides
these services, Livengrin addresses
individual patient needs by assessing
life stressors and life experience. It has
developed support programs for first
responders, health care professionals
and emerging adults to complement its
core treatment model.
Excellent Co-ordination Bringing
Gratified Clients
To bring in ultimate customer
satisfaction, the organization surveys
each patient during their course of
treatment. This provides them the
opportunity to take the feedback and
utilize it for program or process
improvement. It also utilizes monthly
meetings of directors and managers in
addition to quarterly all staff meetings
to increase communication throughout
all levels of the organization.
One of the happy patients at Livengrin
shares an intriguing experience and
says, “I was controlled by drugs and
alcohol and I was selfish in everything
I did. I would manipulate any situation
so that I would reap the benefits or
avoid the consequences. My motives
and behaviors were always centered on
myself and getting what I wanted.
While I was in active addiction my
thinking was so distorted and
delusional that I began to believe my
own lies as facts. My mother
confronted me about my drug usage
and I couldn’t hide it anymore. She
helped me to get into treatment by the
next day. I may not have been the most
vocal patient while in treatment, but
the one thing that I did was listen. I
took the suggestions provided to me. I
knew that I had to change everything
in my life if I wanted to grow. Although
the fear that I felt was nearly crippling
at times, I so badly wanted to save my
life. I met my sponsor while I was a
patient and we got right to work.
Working the 12 steps and applying
them into my life on a daily basis has
undoubtedly changed me for the best.”
Future Plans
Talking about the upcoming plans,
David says, “Changes in healthcare
laws have made access to treatment
easier and resulted in rapid growth in
the number of treatment facilities.
Livengrin Foundation will continue to
provide quality ethical treatment.”
David Blenk
President & CEO
32 |April 2019|

36. HEALTHCARE SYSTEMS
are Complex and Need
STRONG MANAGEMENT
Udai Kumar, is the Chairman & CEO of
OHUM Healthcare Solutions, is a highly
successful serial entrepreneur, mentor, and
investor. He brings almost 28 years of IT
industry and entrepreneurial experience. As
the Founder of OHUM and cofounder of
QUINNOX, Udai has a deep understanding
of the global delivery model and specializes
in global business development, human
capital management, nance, software
development, Six Sigma, systems &
processes. Udai holds a Masters in Business
Administration from the Indian Institute of
Management (IIM), Ahmedabad, India and
a BS in Engineering from Banaras Hindu
University, India. He was engaged in Sales,
design, development & deployment of the
three largest IT projects in India - Railway
Reservations, Bombay Stock Exchange &
Nhava Sheva Port Trust. Udai is an active
member of the Health Information Network
group and is on the panel of Leadership
Team at the Government of India level for
healthcare technology.
Biography of
the Author
Udai Kumar
Chairman & CEO
34 |April 2019|

37. In August 2017, parents watched helplessly as more than 60 babies, diagnosed with encephalitis from mosquito bites,
died due to lack of oxygen at a hospital in Gorakhpur, UP, because suppliers’ bills of INR 68 lakhs had not been paid.
Such news is made even more tragic when India, in stark contrast, claims to be the lowest cost provider of the highest
quality care in the world.
Post such an event, questions get raised and the usual causes get flogged in public: corrupt administrators, low
government spend, poor sanitation, incompetent or absent doctors, inadequate supplies, etc. After an appropriate period of
ennui, the nation moves on until the next tragedy that is inevitable and imminent.
Gross negligence and such obvious causes, though difficult to digest, are easy to understand. Our real quest, the Holy
Grail, should be to eliminate any and all errors that prevent us from delivering the best modern science has to offer and
delivering the same to all. Anticipating and correcting or preventing the errors created in healthcare delivery systems is a
larger systemic challenge. The healthcare system is characterized by several major factors that are enlisted below.
AffordabilityMany agencies have recommended that the government spend of 1.1% of
GDP be increased immediately to at least 2.5% and eventually to 3% of GDP.
Each year over 55 million people go bankrupt due to healthcare expenditure,
most of which is due to the cost of medicines. Before we get the increased
spend we need to be prudent and pragmatic in how we spend rather than how
much.
If we take a systemic view of healthcare and improved it from first principles
with a strong foundation on education, sanitation, primary and preventive
care, we could stretch the healthcare spend to reach millions more and lift the
nation to a higher global standard that each citizen truly deserves. In order to
reduce the complexity, narrow the variability, increase the availability,
improve the know-how and complete the gaps in information at the point of
care, we need to invest more in digital health tools than increasing beds or
doctors. Ayushman Bharat is a welcome program designed to fix the twin
challenges of affordability and access to 10 crore families across India.
IncompleteInformation is at a premium when the time is of essence. But it is often the
least available when most needed. Latest lab results, adherence to current
medication, a detailed symptomatic history, past medical conditions, genetic
profiles, latest best practice evidence. Most of the time the healthcare provider
is working with less than the full picture.
|April 2019| 35
Healthcare Management

38. Knowledge First, there is the science of medicine. There are estimated 10,000-30,000 diseases
known to us that affect humans, of which only a few (500-1,000) have a known cure.
There are over 4,000 diagnostic lab tests, over 400 imaging tests and interventions,
about 12,000 drugs, approximately 600-1000 procedures. Medical practitioners build
up their skills over 60 main specialties and several hundred subspecialties. This
knowledge base is constantly updated and modified so fast that even the best
practitioners find it very hard to keep up.
Complexity Then we have the complexity of the vulnerable and disease-prone human system that
is designed to die from the moment it is born. Over 100 billion cells, 78 organs (11
complex large organs) and 12 interdependent systems make the human body - ever-
changing, continuously monitoring, detecting, and self-healing. The National Institute
of Health, USA now estimates that over 400,000 people die unnecessarily each year
in the US alone due to medical errors making it the third leading cause of death.
Many-to-many
Interactions
A typical healthcare intervention consists of a 4-day admission into a 400-bed
hospital during which stay you get “managed” by over 40 different persons across
175-200 encounters. This takes place across multiple specialties, multiple diseases,
multiple drugs, procedures, and tests. None of these result in absolute guarantees. A
reasonable large variance in each encounter can result in the same event being
interpreted, acted, and monitored in completely different ways by different persons
(the knowledge and competency of and tools available to doctors, nurses, technicians,
management, ward boys, pharmacists etc.) Finally, there is the inherent lack of
congruence on motivation on the part of the patient (the consumer) and the rest (the
payer and the provider). Efficiency vs. effectiveness, today vs. tomorrow, cost vs.
profit, need vs. greed, and the strange but compulsive desire by all humans to
outsource their mistakes and seek a free ride on someone else’s goodwill.
Availability Hospitals operate 24/7 but are not fully functional at night or weekends. Patients, on
the other hand, need urgent instantaneous care (be it advice, first aid, trauma, or acute
pain). Patients often commute for 1-24 hours, wait for 15-45 minutes, only to see a
doctor for 2-15 minutes.
36 |April 2019|

39. EnvironmentLast, but not least, we have the environment; viruses, fungi, and protozoa. Add to this
diet, sunlight, exercise, nutrition, stress, sleep, road accidents, murders, and natural
calamities.
This vastly-complex intersystem of medicine, the human body and environment is
also both dynamic and fast changing. The human body is subject to more stresses,
less rest. The environment is more toxic, the air more polluted, the food more
artificial (with high sugars and high hormones), medicine is more segmented and
intrusive. All of this creates the market conditions for supply and demand of
healthcare. We are willing to pay for the right to live a little longer. Sanitation,
vaccinations, antibiotics, heart surgery, wound management, and healthier diets and
environment have helped us raise our life expectancy from 30 to current 78 years.
But this is neither uniform nor guaranteed at an individual level.
Modern healthcare seeks to remedy this through practiced carefully prescribed
established best practices that deliver near-zero errors for all aspects of healthcare:
preventive, diagnostic, interventional, progressive and palliative.
The System Of Profound Knowledge® (SoPK) propagated by W. Edwards Deming
lays the foundation for any large complex system in four parts: System, Variation,
Knowledge and Motivation.
MetricsWhat gets measured gets improved. The complexity that arises in healthcare leads to
an enormous list of metrics all which claim to improve health care: Beds per 1000,
doctors per 1000, cost of an inpatient stay for each procedure, toilets per family, nets
in mosquito-friendly regions, lab tests per person, out-of-pocket spend, Healthcare
spend as a percent of GDP, infant mortality rates, and maternal mortality rates.
The 910 bed Bokaro General Hospital (BGH) run by SAIL has one of the best
neonatal care facilities in Asia, but has one of the worst records for neonatal deaths.
Just 10 minutes away is the Sadar Government hospital that had the best record for
neonatal deaths: ZERO. The entire result can be attributed to the well-meaning, Good
Samaritan intervention of the rickshaws near the government hospital who nightly
transfer high-risk women in severe distress to the better facility at BGH. A few get
saved, many die as it is too late but the government hospital manages to keep its
record intact. What can be counted doesn’t always count, and not everything that
counts can be counted.
VariabilityHealthcare systems have a vast multitude of parameters with a range of possible
values that create an inevitable variation of results built into the design, interpretation,
intervention, and prognosis.
|April 2019| 37

40. Royal
Life Centers
An Accredited Facility Rendering
Spotless Rehab and Detox Services
stablished in 2009, Royal Life
ECenters is a renowned
addiction treatment provider.
Today, Royal Life Centers’ high-
quality addiction treatment and
aftercare can be found at eight
locations across the country. They
specialize in substance abuse, specific
to alcohol and other drug addictions.
Its full gamut of care is comprised of
inpatient detoxification, residential
treatment, PHP, IOP, OP, Sober Living,
and aftercare/alumni programming.
The centers have specifically designed
its program and service delivery
around the continued care necessary
for staying sober.
About the Zealous leader
Frank Cid, the Owner, Founder, and
the CEO, is passionate about addiction
treatment and a master at organizing
resources. In September of 2009, Frank
Cid vowed to change the face of the
substance abuse treatment industry,
which gave him a kick-start to launch
the center. In an area of healthcare
where quality care was not the
standard, he began opening expertly
staffed, state-of–the-art facilities,
where those seeking recovery could
heal and transform their lives with
dignity. In 2015, he began expanding
his endeavor to change the facet of
treatment and recovery by merging all
of his facilities together under Royal
Life Centers Florida, Arizona,
Washington, and Indiana.
Frank initially started his work as a
result of living in the area and
watching friends and loved ones
succumb to the insidious issues. Frank
has a strong passion to help others. To
follow his passion, he formed Royal
Life Centers to fulfill the gaps in other
care settings and thrived as a result. In
addition to in-patient and residential
settings, Frank created family
accommodations to ensure that the
family is actively involved throughout
the treatment process and can visit
Frank Cid
Owner,Founder & CEO
38 |April 2019|

41. their loved ones in extended care.
Astounding Services and Facilities
Royal Life Centers offers services as a
multi-level treatment provider with a
family of facilities (detox, residential
inpatient, partial hospitalization,
intensive outpatient, and outpatient),
for adults 18 and older, desiring to
overcome Substance use disorders and
co-occurring conditions. Its program
utilizes evidenced-based behavioral
health modalities and additionally it
offers Medication Assisted Treatment
(MAT). The centers provide trainings
for their staff including but not limited
to the following: HIPPA Privacy and
Security Training, Non-Violent Crisis
Intervention, Ethics and Boundaries
certification, Cultural Sensitivity
Training, SMART Treatment Planning,
Suicide Prevention, HIV/AIDS
Orientation, Blood Born Pathogen &
Universal Infection control trainings,
Health & Safety training, ADA
training, and provision of First
Aid/CPR Trainings and food safety.
Each of the centers’ facilities is a
perfect blend of honesty, respect,
humanism, and treats its guest as a first
priority. It upholds the highest standard
in substance use disorder treatment and
guest care. Regarding it, Frank says,
“Guests’ well-being and successful
recovery is our priority, ‘Because We
Care,’”.
At Royal Life Centers, guests can
receive a comprehensive treatment
program at every level of care: detox,
residential treatment, inpatient
treatment, outpatient treatment,
aftercare, extended care, and sober
living. The guests and their care are
always the top priority of the centers.
Royal Life Centers takes no shortcuts
when it comes to providing activities,
resources, amenities, or any other type
of support for our guests.
Awards & Accolades
Royal Life Centers’ facilities are all
dual accredited with both CARF
(Commissions on Accreditation of
Rehabilitation Facilities) and TJC (The
Joint Commission), the leading bodies
for regulation drug and alcohol
treatment centers. The centers are also
verified with Psychology Today and
LegitScript as a leading provider in the
industry, who exceeds all standards for
providing care. It has acquired a
number of awards and following are a
few of them:
Ÿ Recognized from Miami Children’s
Hospital for its spectacular
contributions of electronic tablets.
Ÿ The centers have received
accolades from many families for
its “Elliot Bag” Program.
Happy Clients of Royal Life Centers
“Our most spectacular client
|April 2019| 39
The
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Rehabilitation

42. Royal Life Centers Compliance Program, Fraud, Waste, and
Abuse Training module covers:
1. The Royal Life Centers Compliance Program
2. The Royal Life Centers Code of Conduct
3. The Understanding Fraud, Waste, and Abuse
4. The Laws that govern healthcare compliance
5. How to report suspected non-compliance
Future Plans
Royal Life Centers have ongoing projects that include the
evolution of mobile application for tracking the cravings of
individuals participating in its MAT program. The centers
are also planning to expand its roots to more states across
the nation as per the vision and mission of the organization.
The mission of Royal Life Centers is to provide the highest
quality addiction services available as a first step towards
long term healing for those struggling with the disease of
addiction. Royal Life Centers envision a world where all
individuals seeking recovery receive the best possible
treatment in quality and practice at every licensed level of
care.
experiences are transformative,” asserts Frank, while
speaking of the valuable client experiences. Royal Life
Centers has had several clients who came in broken,
despaired condition, while some of them were homeless.
The centers have radically transformed their lives. Today,
Royal Life Centers’ clients are its current employees and
are working dedicatedly to help those who are still afflicted
with substance abuse. Speaking about it, Frank continues,
“This type of metamorphic change is our reason why we
continue to do what we do. One guest was homeless 20
years, we found him during an outreach initiative and
scholarshiped his treatment; he is now an employee with
over a year and a half sober.”
Ensuring Patients’ Satisfaction with High Dedication
To keep a flawless track of the patients’ needs, Frank travels
to each facility on a regular basis to ask his guests in person
how their treatment process is going and what else is
needed for them. Frank has an open door policy with staff
and guests alike. Additionally, the centers have a robust
team of doctors, therapists, techs, and case managers, who
are all in contact and direct communication with one
another to ensure no guests and no issues, are overlooked.
Everyone works collaboratively together to meet all the
individual needs of their guests. Frank implements and
utilizes reporting tools and accountability through the key
members of the organization to coordinate the operation
and standard of services delivered.
Besides this, Royal Life Centers is also committed to
detecting, preventing fraud, waste, and abuse. They have
developed and implemented policies and procedures to
ensure compliance with the laws that govern its operations
as a healthcare provider as well as in-depth training for all
employees. Being an organization, employees and
contractors are strictly prohibited from any such conduct
and if anyone is determined to have engaged in such acts,
will be terminated.
“Guests’ well-being and
successful recovery is
our priority,Because We
Care.”
40 |April 2019|

44. Based in Murrieta, a suburban
town in Southern California,
Solution Based Treatment
and Detox is an eminent organization
that offers all levels of care from sub-
acute detox, residential, and partial
hospitalization to an intensive
outpatient program. The organization
treats patients at one of its six different
treatment locations. Residential
locations have six beds each, where
clients are tended to at a ratio of two to
one. Solution Based Treatment &
Detox aims to expand its roots, by
treating patients across various regions
in the country.
It is aptly said that experience is the
best teacher, and the worst experiences
teach the best lessons. Similar is the
story of Scott Brown, the CEO of the
rehab center and how the idea of
Solution Based Treatment & Detox
came about. He was influenced to start
a treatment center after his own
journey to become clean and sober.
Scott was raised around drugs and
alcohol before he had the slightest idea
of what they were. When he was 12
years old, his home burned down, and
he bounced around to different family
members. “My home life was not
stable, and I began experimenting with
drugs and alcohol. By the age of 15, I
was on my own and at the age of 20
had already experienced jail. I was in
and out of jail and prison for the next 8
years,” Scott expresses.
Ultimately, at 28, he decided to revamp
his life and seek treatment. During
treatment the owner of the rehab center
Scott was in, took a moment to talk
with him because Scott was inquisitive
on how to save as many lives as he
possibly could, and the owner shared
with Scott the dedication it took.
“From that moment I started building a
treatment center in my head because I
knew the feeling of being clean was
amazing. I knew, if I could get clean,
anybody could, and I wanted everyone
to know they deserve the same second
chance that I got,” states Scott.
Excellent Team Delivering Diverse
Services
Solution Based Treatment and Detox
offers all levels of care ranging from
sub-acute detox to residential treatment
and (PHP) partial hospitalization
program to (IOP) intensive outpatient
program. Each client is assigned a
counselor, a therapist, a psychiatrist as
needed, and a client care coordinator. A
client care coordinator helps the clients
with all of their outside needs,
including, but not limited to assistance
with FMLA, short term disability, and
Solution
Based
TreatmentandDetox
A Lively Residential
Treatment Center Inspiring
a Healthy Lifestyle
42 |April 2019|
ScottBrown
CEO

45. acquiring everyday life skills,
including assistance with tasks as
simple as paying bills.
The robust treatment team at the center
possesses an array of qualities and
strengths which allows them to provide
hands on and immersed, specialized
treatment with each client. Upon
asking more about the team, Brown
said, “Our 2-to-1 ratio helps clients get
the quality care that they need and
deserve. I feel like I have a family, not
just employees. We are a unified
clinical and medical team that truly
cares about our clients and their
success.”
Abiding Laws and Following Ethical
Guidelines
Solution Based Treatment and Detox
has collaborated with certified partners
to stay up-to-date with the newest and
most current requirements of all
governing bodies. The center has
designated employees in place to
deliver proper compliance at all times
in all locations. The center recognizes
and abides by all state, Federal, Joint
Commission, and IMS (Incidental
Medical Services) standards of
practice. The center has a multifaceted
approach to ensure a multitude of
individuals are involved in delivering a
compliant and Ethically Operated
treatment facility.
Astounding Customer Satisfaction
Approach
On asking him about the exceptional
customer experience, Brown said, “The
most spectacular experience is the
change and hope in the eyes of each of
our clients. A client will come in
broken, beaten, discouraged, and
hopeless. After being shown love,
compassion, and empathy, something
changes; our client’s eyes begin to
light up. This change in the client’s
eyes is something that cannot be
articulated words. We get to witness a
first-hand miracle that families have
prayed for, such as, ‘Please god, give
me my child back,’or ‘Please lord I
just want my wife back.’This is our
team’s most beautiful gift that they
receive from working for Solutions
Based Treatment and Detox.”
Further, he adds, “I measure success
when a client returns to my office a
year later with his/her family still clean
and sober, and shakes my hand and
says thank you. To me, that is true
satisfaction.”
Overcoming Different Mindsets and
Challenges
Solution Based Treatment and Detox
believes that each and every patient
that walks through its doors is a
different being that has endured
different pains, traumas, and
experiences. At Solution Based
Treatment and Detox, the treatment
that they need to change their lives is
tailored to fit them and their personal
goals. The center believes that it is
pertinent to have a very specific and
personal program for each client to
help them reach sobriety with success.
At the center, every team member
communicates to ensure the patient
gets the individualized help they are
desperately asking for. Team members
are in place and accessible to clients,
each having specific skill sets and
training to assist in working thought
various types of trauma.
“We are a unified
clinical and medical
team that truly cares
about our clients and
their success.
“ ““
Website:www.sbtandd.com
|April 2019| 43
The
10Best
Centers to Watch
Rehabilitation