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Performance management and social media in local government

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How does social media fit with performance management and improvement in local government. How can we use social media tools and techniques to support improvement and practice development around performance mangement in local government.

Veröffentlicht in: Business, Technologie, Bildung
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Performance management and social media in local government

  1. 2. So what is social media?
  2. 3. As common as gossip Gossip_bench by ercwttmn on Flickr
  3. 4. As revolutionary as the printing press The original moveable type by Purdman1 on Flickr
  4. 5. No need for tech fear
  5. 6. www.idea.gov.uk Is it about the tools?
  6. 7. Don’t be fooled by the tools www.idea.gov.uk Social media is social It’s a new way of connecting
  7. 8. Focus for PM and social media
  8. 9. Citizens, councils and PM <ul><li>How and why we should support councils to use social media </li></ul>Photo: ArunMarsh
  9. 10. Using social media for PM
  10. 11. Listening to citizens
  11. 12. Consulting on priorities Screenshot redbridge i
  12. 13. Maps and geographic mashups
  13. 14. Behaviour change via Social media <ul><li>Social marketing for behaviour change can benefit from easy to pass on, inexpensive or user produced viral campaign content. </li></ul><ul><li>NHS Leicester City and teen pregnancy partnership produced a video with over 500k YouTube views </li></ul>
  14. 15. Information provision
  15. 16. Reporting performance
  16. 17. Qualitative performance Photo credit: Erik Hersman on Flickr
  17. 18. Accountability http://leaderlistens.com Mike Freer, Barnet
  18. 19. And more to come...
  19. 20. Data <ul><li>The next phase of the web and the real opportunity to save money, enhance democracy and improve services </li></ul>Photo: Hegemonx
  20. 21. Power of information
  21. 22. Open data
  22. 23. Making the case
  23. 24. Working smart
  24. 25. Social Sector <ul><li>Social media enabled practice development </li></ul>Photo: wildxplorer
  25. 26. Targeted themes
  26. 27. Knowledge Hub KHub Apps, plug-ins, widgets Blogosphere Twitterverse Websites Personalisation RSS/Aggregation Mobile Phone Apps Datasets CoPs Knowledge Workers
  27. 28. Best Practice Collaboration Allows users from participant authorities to develop and actively share best practice knowledge Self Assessment Data collected from councils helps highlight where greater efficiency can be achieved. Peer Challenge Peers from other authorities review the assessment and provide direct feedback Benchmarking Authorities able to review their data and compare with benchmark data collated by CA Best Practice Resources Community repository of current best practice principles Efficiency Exchange Efficiency CoPs Self assessment Benchmark Data Peer Challenge Efficiency Exchange Best Practice Resources
  28. 29. The Technology “ It will allowing filtering and subscription through technologies such as RSS”. “ It will support personalisation and customisation, e.g. through applications such as iGoogle” Dataset 2 KNOWLEDGE HUB Dataset 1 Database Layer Data Aggregation Layer Semantic markup Metadata Tags Profile User + People Finder Blog Wiki Forum Efficiency Exchange P&P Library Other Apps Address Book Application Layer User Interface and Access Controls Plug - ins / Widgets Plug - ins / Widgets Dataset n Gov, Local Gov and Other public datasets A P I RSS/Atom Feeds Search Plug - ins / Widgets Mashups
  29. 31. Building on existing success www.communities.idea.gov.uk Policy and Performance CoP
  30. 32. Popularity to collaboration
  31. 33. A wikipedia for performance? www.ideasocial.wetpaint.com
  32. 34. A model for social media Performance management CoPs Blogging Twitter Wiki Social reporting Conversations Peer support Peer review Improvement and Efficiency
  33. 35. Find me