Presented at LILAC 2018

1. Hidden gems: Making use of library
assistants to bridge the gap in
information literacy training
Thursday 5th April 2018
Debbie Phillips, RachelWhite & Amy O’Donohoe

2. Overview
Background to the project
Implementing the Information Literacy
Training
Outcomes:Team Perspectives
Future Plans
Conclusions
Questions!

3. Background

4. Before…

5. Preparing for the move

6. Customer services team

7. Information Literacy
training programme

8. Planning

9. Implementation

10. The Sessions
Research Skills
DatabaseTraining: Sciences
DatabaseTraining: Management & Economics
DatabaseTraining: Arts & Social Sciences
Searching beyond Royal Holloway
Understanding your Reading List & Moodle
Enquiries

11. Feedback

12. Surveys

13. Customer services survey

14. Liaison team survey

15. Outcomes

16. Knowledge of
information literacy

17. The application of IL skills in the
problem-situation they find
themselves is an excellent way to learn
and embed more significantly the skills
needed in future research endeavours
It was clearer to navigate the library
web pages and to identify with users
where they could go to look for
information

18. Strengthening links

19. Relationships between customer services have
greatly improved, we are much more aware of
what work they are doing and likewise with their
knowledge of the liaison team
The services the Liaison team offers, especially
one to one to students, the deep knowledge of
academic material, reference systems by the
members of team and how they communicate it
to the students is exemplary

20. Improved customer service

21. … staff will be able to provide a much more
comprehensive answer.This is particularly
important for students coming in during
the evening and weekend, we need to
provide a 24/7 service
The training has been essential in shaping
how I help students access resources. It has
improved my ability to search for material
within the universities online platforms

22. Improved confidence

23. I think it increased their ability to
answer queries and also their
confidence, as well as increasing
their knowledge
Half of the attendees stated that
the training improved their
confidence in their roles

24. Future Plans

25. Suggested changes

26. Next steps

27. Conclusions

28. Know your audience

29. Gains for both teams

30. Ongoing process

31. Questions?

32. Debbie Phillips (Information Consultant) deborah.phillips@rhul.ac.uk
RachelWhite (InformationConsultant) rachel.white@rhul.ac.uk
Amy O’Donohoe (Library Customer Care Co-Ordinator) amy.odonohoe@rhul.ac.uk
Photos from www.pixabay.com and www.unsplash.com