Digital transformation ahmdevent_200116
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Indusa successfully conducts Dine n Learn event named: CXO Workshop on Digital Transformation. This event was a platform to bring together CXOs and techno functional professionals in an open dialogue, under one roof to discuss the key industry technology trends for their business growth.Our dynamic group of speakers from Indusa and Microsoft provided in-depth insight on the business benefits of using technology that can certainly help you define your technology landscape.
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Digital transformation ahmdevent_200116
- 1. Digital Transformation Moving beyond technology where digital meets physical @IndusaITSol
- 2. © Indusa 2016. 2 Agenda Digital Transformation Components The Cloud and Digital Transformation Transforming to a digital business Use cases Takeaways for you
- 4. © Indusa 2016. 4 Digital Transformation: “The realignment of, or new investment in, technology and business models to more effectively engage employees, customers, partners and processes at every touch point in the customer experience lifecycle.” Digital Transformation? Customer Experience Product and Service Innovation Distribution and Marketing and Sales Digital Fulfilment Risk Optimization Enhanced Corporate Control Decision Making Connectivity Automation Innovation
- 5. © Indusa 2016. 5 Why? Transform to a digital business Enhance the customer experience Become more responsive Why do you need Digital Transformation?
- 6. © Indusa 2016. 6 What? What is Digital Transformation? The capability to predictively spot new opportunities in markets The capability to demonstrate transparency and trust The capability to innovate in agile ways The capability to deliver unique and personalized experiences The capability to operate in real time
- 7. © Indusa 2016. 7 How? How can Digital Transformation be achieved? Exploit the New Renovate the Core
- 8. © Indusa 2016. 8 When? When should you Digitally Transform your business?
- 9. © Indusa 2016. 9 Question for the room When you renovate your core technologies, what are your primary business objectives and challenges? • Upgrading existing ‘old’ systems • Rationalizing application suite • Integrating systems What are you doing to prepare?
- 10. Components
- 11. © Indusa 2016. 11 Renovate ERP Renovate: • Upgrade • Integrate • Reduce customizations • Move to the cloud Scenarios: • Integrate with other ERPs • Integrate with third-party software • CRM services • Mobile capabilities Failure to renovate ERP will leave the enterprise with unachievable or unsustainable digitalization Excel in your industry Boost business productivity Stay connected when on the go Manage your application lifecycle ERP
- 12. © Indusa 2016. 12 Renovating ERP - Cases Migration of Dynamics AX ecosystem to the cloud for a manufacturer of motors and controlsDynamics AX 2012 R3 Implementation for a manufacturer of water-soluble polymers Dynamics AX Support and Maintenance Services for a professional services firm
- 13. © Indusa 2016. 13 Renovate CRM Ensure your CRM roadmap is aligned with underpinning technologies, such as mobile, data, and IoT Renovate: • Upgrade • Integrate • Move to the cloud Scenarios: • CRM for outlook • Document Generation • Excel Integration • CRM Mobile • Customer Surveys • Social engagement Sales Capabilities Service Capabilities Marketing Capabilities Social Capabilities
- 14. © Indusa 2016. 14 Renovating CRM- Cases Migration from Salesforce to Microsoft Dynamics CRM for an environmental services firm Dynamics CRM 2011 Integration with an ERP for a swimming pool manufacturer Dynamics CRM implementation for a glassware manufacturing firm
- 15. © Indusa 2016. 15 Renovate Social & Collaboration Loosely coupling collaboration tools will ease future migration and improve interoperability Renovate: • Upgrade • Integrate • Move to the cloud Scenarios: • Integration with ERP • Automation of processes • Global intranets • Dynamic reporting Collaborati on Portals Search Business Intelligence Business Forms Content Managemen t Workspace Management, Security, Storage, Topology, Site Model
- 16. © Indusa 2016. 16 Renovating Social & Collaboration- Cases SharePoint Implementation and its Integration with SAP for a CNC machine tool manufacturing firm SharePoint intranet portal for a Indian manufacturer & supplier of piping systems Travel portal for employees Product safety and risk assessment application for a global home appliances firm
- 17. © Indusa 2016. 17 Exploit Enterprise Mobility In-depth analysis of business priorities, business value assessment & integration of disparate systems through mobility Exploit: • Strategize • Prioritize Scenarios: • Integration with LOB • Offline storage • Push notifications • Geo-fencing • BYOD Consumer Field Sales Field Service Supply Chain Warehousing Operations Logistics Quality HR Management
- 18. © Indusa 2016. 18 Exploiting Enterprise Mobility- Cases Leading Supplier of Modular Space Assesses Business Value in a Shift Toward Enterprise Mobility Field service mobile app for a firm pioneer in the field of lasers and catering to the need of various industries Location tracking mobile app for a manufacturer of air coolers
- 19. © Indusa 2016. 19 Exploit IoT Create business value while leveraging your existing technology assets, devices, sensors, cloud services and data Exploit: • Strategize • Prioritize Scenarios: • Industry specific implementation • IoT for employees • Wearable technology • Beacons Augmented behaviour The Information Value Loop Sensors Network Standards Augmented intelligence Source: deloitte.com
- 20. © Indusa 2016. 20 Exploiting IoT- Cases EcoCool management system for a firm that markets and sells consumer electronic products, solutions and middleware
- 21. The Cloud and Digital Transformation
- 22. © Indusa 2016. 22 The end result Informed Management Happy Employees Satisfied Customers
- 23. © Indusa 2016. 23 Transforming to a digital business • Estimate the value at stake • Prioritize • Take an end-to-end view • Align the business portfolio accordingly
- 24. Use Cases
- 25. © Indusa 2016. 25 Case Study 1- Digital Transformation (Global) Client • Appliance Motors and Controls, Industrial Motors and Systems, Commercial Motors • 5,000 employees • Technology architecture: Infor, Microsoft Dynamics AX ERP, E-commerce, SharePoint, .NET, and engineering systems Challenges • Business challenges Partners with knowledge depth on current products Need to lower costs Responsiveness Stronger guidance in navigating licensing and modules • Technology challenges Need for greater visibility and agility Need deeper insight to critical business data across the organization
- 26. © Indusa 2016. 26 Digital Transformation In the span of one year, the client renovated their core technologies Migration of Dynamics AX Ecosystem to the Cloud Dynamics AX Upgrade SharePoint Applications • Cost savings • Resolution • Performance • System performance • Business processes Benefits • Installation and setup (five stages) • Database and application configuration • Database restoration and compilation Approach • Cost savings • Functionality • Out-of-the-box reporting with SSRS • Business insights • Productivity Benefits • AR tracking portal to initiate approval workflow on a cloud hosted environment • A CAD and Machine move approval system to automate processes Approach • Automation • Enhanced search functionality • Easy report generation • Visibility • Secured system Benefits Approach • Upgrade to 2012 R3 • Extending new functionalities • New warehouse management processes • Expand number of users
- 27. © Indusa 2016. 27 Next Steps Future Plans • Taking their AX ERP to the cloud • Rationalize ERP footprint • Upgrading Dynamics CRM • Moving to the cloud with O365 • Implementing Mobility solutions • Single IT and technology framework • Exploring IoT technology Renovating Core Technologies • Access to a large, extended team with in-depth business and technical knowledge • Established processes to handle requests/issues • Daily communication on tasks and status • Blended onsite/offshore delivery model
- 28. © Indusa 2016. 28 Case Study 2- Digital Transformation (India) Challenges • Maintain fast growth • Globalize operations • Increase internal efficiencies • Standardize technology platforms Digital Transformation • ERP with more users • SharePoint Intranet and Employee Self-Service for collaboration • Mobile app for warehouse • Exchange Online implementation • O365 license procurement • Company portal Result: • Low maintenance costs • Faster, quicker, improved data flow • Reduced IT administration Client Asia’s leading post harvest solutions company, providing integrated post-harvest management solutions including warehousing, procurement and collateral management of agri-commodities.
- 29. © Indusa 2016. 29 Postmodern ERP /Apps Next-generation information capabilities More-diverse Partnerships Takeaways for you - Reimagine the core Hybrid Cloud Usage Transactions Digital transactions Interactions between firms, customers, and suppliers Digital external communications Digital customer service Business processes conducted internally Digitized back-office processes Digitized front-office processes Product development software intensity Market making Digitally enabled markets Source: McKinsey
- 30. Thank You https://www.linkedin.com/company/indusa https://twitter.com/IndusaITSol https://www.youtube.com/user/INDUSATechnicalCorp Indusa Infotech Services Pvt. Ltd. 2nd Floor, GNFC Info tower, SG Road Ahmedabad – 380 054, India Tel: +91-79-30484666 / 67 W: www.indusa.com
Hinweis der Redaktion
- Good evening everybody! Welcome to today’s event, which is on Digital Transformation - Moving beyond technology where digital meets physical. My name is xx and I will take you through the presentation. designation? Indusa is a firm based in Chicago with offices in India - both Ahmedabad and Pune, as well as the UK, which assists organizations across the globe to grow and evolve through world class services, people, and technology. Since most of you are here let’s get started with the presentation
- In the next xx minutes of the event you will learn about Digital Transformation, the components required for digital transformation, how you can transform your business to a digital business and much more. Digital transformation refers to the organizational change that occurs through the use of digital technologies and business models to improve the organizational performance. It is about rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. Today, becoming a digital enterprise is becoming paramount to business survival. For companies to get transformed digitally, they need to adopt two important movements: Renovate existing technology Exploit new technology Renovate existing technology: Think back to how business was done a few decades ago. There was no email, Internet or mobile computing. Now communications are instantaneous, huge amounts of information move through email and the Internet and powerful tools like ERP, SharePoint, and CRM are in the hands of owners and employees. We think in linear terms, but technology moves at an exponential pace. Renovating the existing technology refers to replacing the existing ERP, SharePoint, CRM and Mobility systems with their new and updated versions. A well-conceived and carefully planned technology renovation effort can revitalize a business and provide it with much-required space to grow. Exploit new technology: Imagine a world where almost any item can be connected to the Internet or company network via a mobile device, low-energy sensor, beacon or RFID chip. Here, data flows seamlessly from consumers and business devices to companies via the Internet, enabling new and improved products and services. With the help of technologies like Enterprise Mobility (EM), Internet of Things (IoT), and Business Intelligence (BI), this can be achieved. Exploiting new technology refers to using EM, IoT, and BI technologies to increase machine-to-machine communication and make everything “smart.” i.e. creating a network of smart devices. The session will be concluded with a Live Q&A session. I hope by the end of this presentation you’ll be able to figure out the right technology that could help you transform your business to a digital business.
- How digital transformation drives business value? Technology drives value in businesses in four ways: Improved Decision Making - based on big data and advanced analytics Enhanced Connectivity- with customers, colleagues, and suppliers Automation of Manual Tasks– of manual activity, replacing labour with technology Product or Service Innovation– of products business models, and operating models Digital transformation can reshape every aspect of the modern enterprise – Customer Experience: Seamless multichannel experience Whenever, wherever service propositions Product and Service Innovation: New digital products and services Co-creation of new products Distributing, and Marketing and Sales: Digital marketing with higher return on investment Digital augmentation of traditional channels Digital Fulfilment: Full straight through processing and automatic provisioning Virtual servicing and administration Risk Optimization: Improved targeting with customer insights Embedded/automated controls and risk profiling Enhanced Corporate Control Improved, real-time management information systems and decision making Seamless integration into third parties
- Why? Digital business transformation can be motivated by a number of factors – In some cases, it comes from consumers, who are better informed than ever before. Consumers today are actively searching for enhanced service, lower prices, and higher levels of quality The momentum for transformation might also come from new competitors with enhanced offerings, better engagement models, or lower prices Emerging technologies that enable new capabilities, are also the fundamental reason for digital transformation. These new technologies could provide points of competitive differentiation if adopted first, or internalized and integrated in new ways
- What? Digital business transformation can take many forms and smart transformation requires prioritization. To help with the process of deciding what to trans defines following distinct categories, any of which could be transformed digitally. New Opportunities Transparency And Trust Innovate Personalized Experiences Operate In Real Time
- How? It is important to have a clear idea of where transformation is required, and in what order it should be harnessed. While there is no one-size-fits-all roadmap for organizations to get transformed digitally, still there are two key ways for organizations to consider. These two ways are significantly linked to both positive financial performance and the ability to respond to digital disruption. These are: 1) Renovate the Core 2) Exploit the New
- When?
- Why you should renovate ERP? Failure to renovate ERP will leave the enterprise with unachievable or unsustainable digitalization Scenarios: Ability to connect with other ERP systems like SAP Integration with third-party software like PLM, EDI, Barcode CRM (Sales and Marketing) services in AX AX for Retail for the distribution dept. Mobile capabilities for Warehouse mgt, Timesheet, Expense receipts, Shop floor
- What is the latest in CRM? Sales Capabilities Accountability Customer Insights Planning and Mgt. Collaborative Selling Mobile Sales Sales Analytics Service Capabilities Cross-channel Agent enablement Self-service Knowledge Service intelligence Marketing Capabilities Campaigns Lead management Sales collaboration Social marketing Marketing analytics Social Capabilities Social listening Social analytics Social engagement Social CRM Scenarios: Next generation CRM app for outlook One Click Document Generation Excel Integration CRM Mobile - Mobile Offline Support Voice of the Customer Surveys Microsoft social engagement
- Consumer Product marketing Product enquiry and quote request Advance shipping notification Customer self care Field Sales Channel mgt. Price lists & quotation Inventory supply position Field Service Account & service task mgt. Workflow and service request approvals Supply Chain Inventory mgt. Forecast collaboration Alerts receipts and sign off Warehousing Material tracking Issue reporting Inventory check Task scheduling Shipment tracking Operations Asset mgt. Plant operation mgt. Plant maintenance Asset tool tracking Logistics Effective load scheduling Dynamic route modification Container mgt Quality Error proofing Inspection and rejection Notification Batch tracking HR Collaboration Employee self-service forms mgt. Human capital mgt. Management Corporate metrics Communication tools Integration with enterprise systems Integration with LOB using robust middleware Offline storage and syncing automatically when connected to internet Sending alerts using push notifications Sending personalized messages or offers and tracking user location using geo-fencing BYOD allows organizations to control spending on mobile devices
- Consumer Product marketing Product enquiry and quote request Advance shipping notification Customer self care Field Sales Channel mgt. Price lists & quotation Inventory supply position Field Service Account & service task mgt. Workflow and service request approvals Supply Chain Inventory mgt. Forecast collaboration Alerts receipts and sign off Warehousing Material tracking Issue reporting Inventory check Task scheduling Shipment tracking Operations Asset mgt. Plant operation mgt. Plant maintenance Asset tool tracking Logistics Effective load scheduling Dynamic route modification Container mgt Quality Error proofing Inspection and rejection Notification Batch tracking HR Collaboration Employee self-service forms mgt. Human capital mgt. Management Corporate metrics Communication tools Integration with enterprise systems Integration with LOB using robust middleware Offline storage and syncing automatically when connected to internet Sending alerts using push notifications Sending personalized messages or offers and tracking user location using geo-fencing BYOD allows organizations to control spending on mobile devices
- Internet of Things. IoT is at the heart of this transformation. It connects people, machines, vehicles, parts, and services to streamline the flow of information, enable real-time decisions, and enhance automotive experiences. The auto components and automotive industry is beginning to transform their business practices and recognize that, in time, IoT will touch nearly every area of automotive operations and customer engagement. Scenarios: Using beacons for internal location mapping( this is more apt for IOT) Create - The use of sensors to generate information about a physical event or state Communicate - The transmission of information from one place to another Aggregate - The gathering together of information created at different times or from different sources Analyze - The discernment of patterns or relationships among phenomena that leads to descriptions, predictions, or prescriptions for action Act - Initiating, maintaining, or changing a physical event or state https://www2.deloitte.com/content/dam/Deloitte/pe/Documents/technology/Inside%20The%20Internet%20Of%20Things.pdf
- Internet of Things. IoT is at the heart of this transformation. It connects people, machines, vehicles, parts, and services to streamline the flow of information, enable real-time decisions, and enhance automotive experiences. The auto components and automotive industry is beginning to transform their business practices and recognize that, in time, IoT will touch nearly every area of automotive operations and customer engagement. Scenarios: Using beacons for internal location mapping( this is more apt for IOT) Create - The use of sensors to generate information about a physical event or state Communicate - The transmission of information from one place to another Aggregate - The gathering together of information created at different times or from different sources Analyze - The discernment of patterns or relationships among phenomena that leads to descriptions, predictions, or prescriptions for action Act - Initiating, maintaining, or changing a physical event or state https://www2.deloitte.com/content/dam/Deloitte/pe/Documents/technology/Inside%20The%20Internet%20Of%20Things.pdf
- Investing in digital transformation help businesses recognize opportunities, overcome challenges, and make decisions to stay in the game. Satisfied customers: Digital Transformation leads to a great lift in customer engagement and experience. Through online channels and communication with customers, any business can get closer to what the customers think, want and how their decisions are influenced. With the world getting more and more inclined towards using technology, not just for searching and educating themselves but also comparing products and services, it is only natural that a business that is more digitally inclined will be better appreciated. Happy employees: With the increasing use of collaboration tools, email and video conferencing etc., employees can now contact with clients and customers who they have never met or in areas they never visit. Digital transformation replaces one-way communication mediums to broad communication methods as it has many tools that can virtualize individual work. At the company level, it is quite clear that digital transformation is proportional to economic growth and a higher level of well-being for employees. Having information at their finger tips, and getting task done by just a click saves their time and efforts. Informed management: … Decision Making..
- Estimate the value at stake. Companies need to get a clear handle on the digital-sales and cost-reduction opportunities available to them. Digital—and digitally influenced—sales potential should be assessed at the product level and checked against observed internal trends, as well as competitor performance. On the cost side, administrative and operational processes should be assessed for automation potential, and distribution should be rightsized to reflect digital-sales growth. The aggregate impact should be computed and turned into a granular set of digital targets to monitor progress and drive value capture. Prioritize. Most organizations don’t have the ability, resources, or risk tolerance to execute on more than two or three big opportunities at any one time. Be selective. Figure out what areas are likely to deliver the greatest return on investment and the best customer outcomes and start there. While digital requires some experimentation, too many ad hoc demos and showcases lead to scattershot investments that fail to deliver sustained value. One retailer, for instance, ended up with 25 subscale digital offerings by not culling in the right places. Take an end-to-end view. One financial-services firm built a world-class digital channel but failed to update the paper-based processes that supported it—processes that were prone to error. That false veneer of speed and efficiency eroded trust and turned off customers. The moral? Although it may seem counterintuitive, overinvestment in a slick front end that is not matched with the corresponding high-quality fulfilment that customers now expect may actually lead to increased customer frustration. Align the business portfolio accordingly. In the long run, some lines of business will simply be destroyed by digital. Hanging on and tweaking them is futile. Companies need to act purposefully and divest where it makes sense, identifying what holdings are likely to be cannibalized or likely to underperform in the new environment and sloughing them off. Conversely, some areas will clearly need new capabilities and assets, which companies often do not have the luxury to build up organically over time. One retailer used targeted acquisitions to rapidly build out its e-commerce capabilities, allowing it to focus on defining strategy and aspirations rather than tinkering with the “plumbing.”
- GG: Dynamics AX upgrade - for AX also the outsourcing of support is not a digital tarnsformation for Nidec. transformation is about their moving to the Cloud, extending new functionalities, using thridf party solutions, integrating with other solutions, upgrade of AX version, new Warehouse management processes, expanding number of users. All the case studies that you present have to be narrated as case studies of your customer, not of Indusa. Your message to the audience is - see this is what this company did; you should also do similar things GG: SharePoint applications - we should present this as a Nidec case study, not an Indusa case study. so SP customization is not the correct term. Nidec built new SP applications to automate specific processes and allowing more business users to collaborate to do A, B and C. Just focus on what they did
- Future plans One of the first few companies that will take their AX ERP to the cloud in the next 6-8 months Rationalize ERP footprint Single IT and technology framework within the Americas for economies of scale, control, and cost advantage Exploring IoT technology to monitor manufacturing processes within facilities Access to a large, extended team with in-depth business and technical knowledge Scale up/down with the right skills mix Tapped into 20 different resources Established processes to handle requests/issues Daily communication on tasks and status Blended onsite/offshore delivery model
- Industry Warehousing Company Size 201-500 employees
- Postmodern ERP /Apps More-federated ERP, multi-enterprise solutions, cloud components, mobile support, embedded analytics More-diverse Partnerships Use of SMBs/start-ups; new categories of partner (e.g., mobile, design, analytics) Next-generation information capabilities Volume/velocity/variety; in-memory databases; advanced analytics; unstructured and multimedia data Hybrid Cloud More-federated ERP, multi-enterprise solutions, cloud components, mobile support, embedded analytics Transactions: Digital transactions Share of payments and transfers, both from consumers to businesses (C2B) and from businesses to other businesses (B2B) made through digital means (e.g., payments via ACH or wire) Interactions between firms, customers, and suppliers: Digital external communications Composite score based on share of firms reporting benefits from using social technologies to interface with customers and share of firms reporting benefits from using social technologies to work with partners Digital customer service Composite score based on average number of customer service chats per month and share of total contact center calls routed by automated systems, i.e., integrated voice response (IVR) or automated speech recognition (ASR) technology Business processes conducted internally Digitized back-office processes Composite score based on adoption of enterprise resource planning (ERP) software (e.g., SAP, Oracle) across the industry, and share of firms reporting that technology is very integrated into employees’ daily activities Digitized front-office processes Composite score based on adoption of customer relationship management (CRM) software (e.g., Salesforce.com) across the industry and digital marketing (e.g., email, banner and search engine advertisements) expenditures, as an estimated share of total marketing expenditures Product development software intensity Intensity of software usage in product development process (e.g., for computer assisted design) Market making: Digitally enabled markets Extent to which digital platforms are being used to connect supply with demand, calibrated using the relative size of digital bid-ask or auction-based markets (in terms of users, transactions, and/or revenues)
- With this we come to the end of our presentation.