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WebRTC in the Real-World 
Badri Rajasekar CTO, TokBox
What consumers use 
What businesses need 
It’s all about rich experiences that seamlessly tie-in real-time communications to enable and complement an experience.
Customer Service Distributed Workforce Education 
WebRTC gaining momentum…
Customer Service
How it works: 
• Connect with a Valspar Color Consultant through live video. 
• Valspar Color Consultants can overlay recommended paint colors on the video stream. 
Valspar
75% of Fire HDX customer questions now come via the Mayday button
Distributed Workforce
How it works: 
•Fluke Connect enables users to connect and collaborate with colleagues via video calls. 
•Securely connect and collaborate with others, so they can see what you see. 
Fluke
Education
How it works: 
•Reinventing the university experience 
• Enable students to interact with one another and with their teachers, share resources and collaborate in real time creating a powerful and productive virtual learning environment. 
Minerva Project
But what does it take…
Mobile is a mess – but getting better!
Performance & Hardware acceleration 
•Video codecs 
•Audio codec – poor stepchild
Use-case enablement 
•Screen-capture in mobile devices: Quality vs. Contiguous playback 
•Programmatically prevent down-scale: access the right APIs
Mobile first experience… Sometimes not so much
Beyond Mobile
UX Improvements – incentivize behavior
Multi-party and Media 
•Need for custom-built MCUs: What’s the right topology? 
•Network Adaptation: Simulcast/Temporal scalability 
•SDPs as surface APIs: No, No (ORTC?) 
•Scalability – deployment topology 
•Telemetry
Fragmented/Evolving Ecosystem 
•Safari & IE support 
•Legacy IE browsers 
•Still evolving - Chrome ,FireFox 
•Multiple media stream over single peer connection 
•WebRTC competing with closed systems – Skype, Facetime, etc
Enterprise/Legacy 
•NAT Traversal 
•Integration with legacy systems 
•PSTN/SIP 
•Conferencing solutions
Up to all of the thought-leaders here to drive adoption … THANK YOU 
6+ Billion WebRTC capable devices by 2019* 
* WebRTC Market status and Forecast (2014) ~ Dean Bubley

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WebRTC in the Real-World

  • 1. WebRTC in the Real-World Badri Rajasekar CTO, TokBox
  • 2. What consumers use What businesses need It’s all about rich experiences that seamlessly tie-in real-time communications to enable and complement an experience.
  • 3. Customer Service Distributed Workforce Education WebRTC gaining momentum…
  • 5. How it works: • Connect with a Valspar Color Consultant through live video. • Valspar Color Consultants can overlay recommended paint colors on the video stream. Valspar
  • 6. 75% of Fire HDX customer questions now come via the Mayday button
  • 8. How it works: •Fluke Connect enables users to connect and collaborate with colleagues via video calls. •Securely connect and collaborate with others, so they can see what you see. Fluke
  • 10. How it works: •Reinventing the university experience • Enable students to interact with one another and with their teachers, share resources and collaborate in real time creating a powerful and productive virtual learning environment. Minerva Project
  • 11. But what does it take…
  • 12. Mobile is a mess – but getting better!
  • 13. Performance & Hardware acceleration •Video codecs •Audio codec – poor stepchild
  • 14.
  • 15. Use-case enablement •Screen-capture in mobile devices: Quality vs. Contiguous playback •Programmatically prevent down-scale: access the right APIs
  • 16. Mobile first experience… Sometimes not so much
  • 18. UX Improvements – incentivize behavior
  • 19. Multi-party and Media •Need for custom-built MCUs: What’s the right topology? •Network Adaptation: Simulcast/Temporal scalability •SDPs as surface APIs: No, No (ORTC?) •Scalability – deployment topology •Telemetry
  • 20. Fragmented/Evolving Ecosystem •Safari & IE support •Legacy IE browsers •Still evolving - Chrome ,FireFox •Multiple media stream over single peer connection •WebRTC competing with closed systems – Skype, Facetime, etc
  • 21. Enterprise/Legacy •NAT Traversal •Integration with legacy systems •PSTN/SIP •Conferencing solutions
  • 22. Up to all of the thought-leaders here to drive adoption … THANK YOU 6+ Billion WebRTC capable devices by 2019* * WebRTC Market status and Forecast (2014) ~ Dean Bubley