Performance Platform: what you need to know about it and how to use it

1. *
Nick Tait
Programme Delivery Manager
Government Digital Service
@fattaity

2. *GDSNick Tait
The Performance
Platform: what you
need to know
about it and how
to use it

3. *
Richard Sargeant
Director of Performance and
Delivery
Government Digital Service
@richardsargeant

4. *
Matt Harrington
Associate Product Manager
Government Digital Service
@iMattHarrington

5. *GDSMatt Harrington

6. *GDSMatt Harrington
Enables
government to
make decisions
based on data

7. *
Will automate
data collection,
ending repetitive
manual reporting
GDSMatt Harrington

8. *
Does the hard work
to make the
presentation and
interpretation of
data simple for users
GDSMatt Harrington

9. *
Open to any
government
service and open
to the public
GDSMatt Harrington

10. *
Independent of
proprietary
monitoring
software
GDSMatt Harrington

11. *
Provokes rather
than replace
analysis
GDSMatt Harrington

12. *GDSMatt Harrington

13. *
Engaging with the Performance Platform
Martin Richardson
Digital Services Manager
Safety Standards Service

14. * Safety Standards Service
Driving test booking services
• Business service
• Public service
– 1m new users per 20 months
– 97% digital take-up
– ‘Bookings’ and ’Changes’

15. * Safety Standards Service
Engagement
• Team visits
• User research
• Web analytics configuration
• Business analysis
• Technical help

16. * Safety Standards Service
What to include?
• The 3-way match
– What do you want?
– Can you supply the data?
– Can the PP show it?

17. * Safety Standards Service
Getting the data
• Web analytics
– direct
– Stageprompt
• ‘Done’ pages
• MI data upload
• Ping

18. *
Benefits
• Compliance
• Efficiency
• Instrument panel
• Trends
Safety Standards Service

19. *
Going forward
• Business dashboard
• Additional features
• Other services
• Feedback
Safety Standards Service

20. *
Nick Tait
Programme Delivery Manager
Government Digital Service
@fattaity

21. *
How can we help you to get
connected to the
Performance Platform?
GDSNick Tait

22. *
Let’s talk
GDSNick Tait

23. *
We engage with you and
your key stakeholders
GDSNick Tait

24. *
We will help you to find
out what you and your
users need from the
Performance Platform
GDSNick Tait

25. *
As a service manager, I
need to understand the
work required to get a
dashboard on the
performance platform so I
can schedule that work
(including procurement if
necessary).
GDSNick Tait

26. *
As a service manager, I
need to know the digital
take-up for my service so I
can increase it.
GDSNick Tait

27. *
As a service manager, I
need all my data in one
place so I don’t waste time
visiting multiple data
sources.
GDSNick Tait

28. *
We’ll help determine what
sort of connection you need
to get onto the Performance
Platform
GDSNick Tait

29. *
We’ll make mock-ups to
show you how your
dashboards will look and
function
GDSNick Tait

30. *GDSNick Tait

31. *
We build the dashboard and
get ready to connect it to
the Performance Platform
GDSNick Tait

32. *
We review the dashboards
with you. When you agree,
they GO LIVE.
GDSNick Tait

33. *
But, that’s not the
end
GDSNick Tait

34. *
Focus on simplifying how
services connect to the
platform
GDSNick Tait

35. ScraperWiki
with Aine McGUIRE @ainemcguire
Liverpool

36. What do we do
Acquire, Clean Analyse, Publish
Open Source Technology Platform
Data Services
Data Tools
Data Hub
with Aine McGUIRE @ainemcguire

37. Data services with automation
with Aine McGUIRE @ainemcguire

38. Alpha.gov/data transformation 24 depts
Our remit was to ‘transform the data’ from myriad
content systems and push it to the editors who
made it ready for the new system.

39. Performance Platform

40. Wiring up to the Performance Platform
● We have the skills to make your service live, and it can
have the extra dashboards that your service manager
wants.
● Our core skill is to work out how to get data from a
system technically and to re-purpose it.
with Aine McGUIRE @ainemcguire

41. *
Build your
perfect dashboard
Henry Hadlow
Designer, performance platform
@henryhadlow
GDSHenry Hadlow

42. *
Any data –
from any source.
GDSHenry Hadlow

43. *GDSHenry Hadlow
Any medium, eg
• web page
• plasma screen
• email or txt

44. *GDSHenry Hadlow

45. *GDSHenry Hadlow

46. *GDSHenry Hadlow

47. *GDSHenry Hadlow

48. *GDSHenry Hadlow

49. *GDSHenry Hadlow

50. *GDSHenry Hadlow
What are the
user needs
for your service?

51. *
What makes your
users happy?
GDSHenry Hadlow

52. *
What do you need
to know to improve
your service?
GDSHenry Hadlow

53. *GDSHenry Hadlow
What do stakeholders
need to know about
your service?

54. *
What data sources do
you currently use?
GDSHenry Hadlow

55. *GDSAll
Feedback

56. *
Rob Sommerville
Going Digital
A Performance Dashboard for MOJ

57. *
Emerging challenges for government ..
● Increasing the “clock speed”
of our organisations
● Improving transparency
● Evidencing performance
● Developing and refining
thinking

58. *
These challenges are reflected in our mission
Performance
Monitoring
Transparency

59. *
Where we
are now !
Going digital with performance data
1
1
1
1 1
1
Where we
want to
get to !
Building our
dashboards with
near-real-time
data from the
bottom up
?
1

60. *
Working with GDS, we want to ..

61. *
.. and deliver
Dashboards for information
& dashboards for action

62. *GDSNick Tait

63. *
www.gov.uk/performance
Documentationperformance-platform.readthedocs.org
Blog
gds.blog.gov.uk/category/measurement-analytics
GDSNick Tait