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Wine Consumer
Flavour Preferences
Isabelle Lesschaeve,




              WAC 2008, 27-29 March, Beaune (France)
Outline

   Literature review on development of
    food preference
    – Application to wine
   Sensory and cognitive dimensions of
    wine preference
   Summary and Conclusion
Development of Food
Preference
   Three major determinants of food
    choice and preference (Rozin,
    1991):
    – Biological factors
    – Cultural factors
    – Individual/Psychological factors
Development of Food
Preference
   Biological Factors
    – Innate likes for sweet and dislikes
      for bitter and sour foods
      (Birch, 1982)

    – In utero nutrition impacts future
      child’s preference (Schaal, 2006)

    – Preference increases with exposure
       and familiarity (mere exposure theory,
      Zajonc 1968)
Development of Food
Preference
   Individual factors
    – Adolescents develop liking for bitter
       food and beverages (e.g. beer)
    – Genetic traits
          Sensitivity to the
           bitter compound PROP
           could influence both
           positive and negative
           sensations in
           alcoholic beverages
How do we learn to like
wine?
   Introduction to wine in early adulthood
   Wine can:
    – Taste sour and bitter
    – Smell unfamiliar (food) aromas
          Oak, floral, petroleum
    – Feel astringent and irritating

       Wine could fit the
      “unpalatable substance”
      category (Rozin, 1986)
How do we learn to like
wine?
   Liking for unpalatable beverage :
    – Is developed by associative learning
          Environmental and socio-cultural factors
    – Results in desirable post-digestive
      consequences
How do we learn to like
wine?
   Socio-cultural factors
    – New world consumers versus old world
    – Symbolic value of wine
Determinants of
Wine choice
   “Taste” is one of the most important
    factors cited by consumers for choosing
    wine (Thompson and Vourvachis, 1995;
    Charters, 2003)

   Tasting wine prior purchase is not common
    practice
    – Purchasing wine is a risky endeavour, because of
      taste uncertainty (Mitchell and Greatorec, 1988)
Sensory dimensions of likes and
dislikes

   Traditional market research techniques
    – Wine experts
    – Me2, sales volume
    – “Taste” test, “one sip test”
    Ask consumers to describe what they like
      or dislike
    – Focus groups
Sensory dimensions of likes and
dislikes
   Traditional market research techniques
    – Research has shown that consumer
      language can be misleading
    – Merlot wine study (Lesschaeve (2006):
        When consumers liked the wine, they liked its
         oak character
        When consumers disliked the wine, they
         disliked the oak character

        Liked oak=Vanilla/toasted oak
        Disliked oak=Smoky oak, burnt
Sensory dimensions of likes and
dislikes
   New approach:
    – Blends sensory and market research techniques
    – Produces preference map
    – Consumers still rate their overall liking
    – Wine description is collected from a trained
      sensory panel (Descriptive Analysis)
    – Multivariate statistics are used to explain or
      predict consumer flavour preference

    [McEwan 1996; Lesschaeve et al. 2001, 2004]
Authors      Wine category        Attribute analysis     Consumer evaluation         Aromas driving liking
Lesschaeve et   White wines        Descriptive analysis    CLTs, 361 consumers.        * Sweet, fruity, berry,
al.             23                     with 12 trained     9 pt hedonic scale          overall aroma intensity,
                 Chardonnays;          panelists;                                      vanilla toasted oak,
                 14 wine styles    16 aroma attributes                                 alcohol, spicy oak,
                                                                                       lingering after-taste
Yegge et al.    White wines:       DA with 14 trained      CLT, with 126               *Fruity, floral, Caramel,
                12 inexpensive         panelists;          consumers.                  spice, oak
                Chardonnays        10 aroma attributes     9 pt hedonic scale
Frøst et al.    Red wines:         DA with 12 trained      CLT, with 57 consumers.     Vanilla/oak, Canned
                12 inexpensive         panelists;          9 pt hedonic scale          vegetables, and Green
                 red wines, 7      9 aroma attributes                                  olives, berry, butter,
                 varieties or                                                          leather
                 blends
Lesschaeve et   Red wines:         Descriptive analysis    CLT tests, with 41          *Burnt, smoky, pungent,
al.             5 Merlot wines         with 8 trained      consumers.                  grassy, cut wood, butter
                                       panelists;          Liking on 100 pt linear     scotch, vanilla, rawwood
                                   17 aroma attributes     scale
Lesschaeve et   White wines:       Descriptive analysis    CLT with 115                *earthy, asparagus,
al.             8 inexpensive          with 12 trained     consumers.                  banana, butter, pine
                white wines            panelists;          Liking on a 100 pt linear   musty, mushroom
                                   37 aroma attributes     scale


Lesschaeve et   White wines:       Descriptive analysis    CLT with 46 consumers.      *Blind:
al.             4 Riesling wines       with 10 trained     Liking on a 100 pt linear   high rubber and musty
                                       panelists;          scale.                      pungent, earthy
                                   22 aroma attributes     Blind and informed          *Informed:
                                                           conditions                  earthy, rubber, rose
                                                                                       lemon, grapefruit,
                                                                                       pungent, cooked apple,
                                                                                       sweet, licorice, raisin
                                                 * Depends on consumer segments
Sensory dimensions of likes and
dislikes
   Example   [Lesschaeve, 2007]


    – Four Riesling wines
    – 45 Ontario consumers assessed their liking (10
      cm hedonic scale)
    – Descriptive analysis by 12 trained panelists with
      44 flavour attributes and 2 replicates.
    – Both sets of data were analysed to produce a
      preference map
Riesling preference map
                                Riesling prefmap - Blind condition

                                        10




                                                            Raisin
                                                             Sherry like
                                          5
                                                            Honey
  F2 (9.56 %)




                 WB                              Liking 2
                                                     Licorice_F
                                                       Licorice
                                                                                CS
                                        Earthy-Musty Honey_F
                                                         Apple cooked
                                             Melon Caramel
                                                    Raisin_F cooked_F
                                                          Apple
                                                  Vanilla
                                         0
                                            Rose_F
                -10        -5               0                 5            10        15
                                          Rubber
                      WI
                                          Pungent
                                          Lemon Liking       1
                                             Yeasty
                                              Peach_F

                                              Grapefruit   HP
                                         -5
                                              F1 (90.44 % )
Is it just a matter of taste?

    Riesling study had two parts
1.   Consumers tasted the wines blind (without
     any information, except that the wines
     were Riesling)

2.   Consumers tasted the same
     wines, but with some
     information
Riesling preference map
with Information
                         Riesling preference map - Informed condition

                                                20
                                                              L3

                                                                        Raisin

                            WI                                          Honey
                                                10                        Sherry like
                                                      Melon
                                                               Caramel
                                                               Licorice_F       CS
                                                              Raisin_F
    F2 (22.33 %)




                                                                   Honey_F
                                                                      Licorice
                                              Pungent
                                                              Vanilla Apple cooked
                                                  0
                   -30     -20         -10        Earthy-Musty 10
                                                    0                       20 L1       30
                                                      WB         Apple cooked_F
                                                  Rubber
                                 Grapefruit_F
                                                   Yeasty
                                                     Rose_F
                                                -10
                                                Lemon
                                           HP       Peach_F

                                                 Grapefruit
                                                              L2

                                                -20
                                             F1 (64.53 %)
Wine = Flavour + Image


    Flavour = sensory attributes
            (appearance, aroma, taste etc.)

    Image =
      label, bottle shape, advertising, etc.
Non sensory factors
affecting preference
   External information:
    – packaging design, label (front/back)
    – identifiers associated to quality: brand
      name, appellation-region of origin (VQA,
      AOC), country/region of origin, price,
      award, expert rating
Cognitive factors affecting
likes and dislikes
   Consumer characteristics:
    – Involvement, knowledge, and familiarity
      with the product
        “higher involvement consumers utilise more
         information and are interested in learning
         more, while low involvement consumers tend
         to simplify their choices and use risk
         reduction strategies”. (Lockshin, 2006)
        3   dimensions of involvement: product
         involvement, brand decision involvement and
         purchasing involvement (Lockshin et al, 1997)
Cognitive factors affecting
likes and dislikes
   Consumer characteristics:
    – demographics, lifestyle, self-perception
          Baby boomers. Generation X and Y
Cognitive factors affecting
likes and dislikes
 Consumer characteristics:
From Hughson et al. 2004

   1. Red & White Wines -- Segment 1
    (‘Sensory explorers').
   2. Red & White Wines -- Segment 2
    (‘Classics').
   3. Red & White Wines -- Segment 3
    (Imaginers').
   4. Red Wines Only -- Segment 4 (‘No Frills').
Source: Project Genome, 2008
Non sensory factors
affecting preference
   Context of choice or consumption
   Societal factors:
    – image, prestige, mystic, symbolic, values
Conclusions

   Understanding of consumer flavour
    segments enable producers :
    – to enhance the chance of repeat purchase
    – to target niche markets with a specific wine
      style.
   Elucidating wine active compounds is critical
    to understand sensory drivers of liking and
    develop targeted wine styles
Conclusions

   In foodstuff categories,
    – when product does not meet the sensory
      profile expected by consumers, marketing
      cues cannot usually fool consumers.
   The wine category is different.
    – Non sensory factors still have an impact
      on consumer choice behaviours and may
      enable consumers to forgive any
      dissonance on the sensory profile.
Conclusions
   Non sensory factors impact:
    – Is it stable over time?
    – Have consumers developed strategies to
      relate external information to sensory
      properties?
    – Do they rely on their memories? (brand,
      taste)
    – What is the influence of context (E.g. Tasting
      room) and repeating tasting?

   More research is still needed

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Wine Consumer Flavour Preferences Analysis

  • 1. Wine Consumer Flavour Preferences Isabelle Lesschaeve, WAC 2008, 27-29 March, Beaune (France)
  • 2. Outline  Literature review on development of food preference – Application to wine  Sensory and cognitive dimensions of wine preference  Summary and Conclusion
  • 3. Development of Food Preference  Three major determinants of food choice and preference (Rozin, 1991): – Biological factors – Cultural factors – Individual/Psychological factors
  • 4. Development of Food Preference  Biological Factors – Innate likes for sweet and dislikes for bitter and sour foods (Birch, 1982) – In utero nutrition impacts future child’s preference (Schaal, 2006) – Preference increases with exposure and familiarity (mere exposure theory, Zajonc 1968)
  • 5. Development of Food Preference  Individual factors – Adolescents develop liking for bitter food and beverages (e.g. beer) – Genetic traits  Sensitivity to the bitter compound PROP could influence both positive and negative sensations in alcoholic beverages
  • 6. How do we learn to like wine?  Introduction to wine in early adulthood  Wine can: – Taste sour and bitter – Smell unfamiliar (food) aromas  Oak, floral, petroleum – Feel astringent and irritating Wine could fit the “unpalatable substance” category (Rozin, 1986)
  • 7. How do we learn to like wine?  Liking for unpalatable beverage : – Is developed by associative learning  Environmental and socio-cultural factors – Results in desirable post-digestive consequences
  • 8. How do we learn to like wine?  Socio-cultural factors – New world consumers versus old world – Symbolic value of wine
  • 9. Determinants of Wine choice  “Taste” is one of the most important factors cited by consumers for choosing wine (Thompson and Vourvachis, 1995; Charters, 2003)  Tasting wine prior purchase is not common practice – Purchasing wine is a risky endeavour, because of taste uncertainty (Mitchell and Greatorec, 1988)
  • 10. Sensory dimensions of likes and dislikes  Traditional market research techniques – Wine experts – Me2, sales volume – “Taste” test, “one sip test” Ask consumers to describe what they like or dislike – Focus groups
  • 11. Sensory dimensions of likes and dislikes  Traditional market research techniques – Research has shown that consumer language can be misleading – Merlot wine study (Lesschaeve (2006):  When consumers liked the wine, they liked its oak character  When consumers disliked the wine, they disliked the oak character  Liked oak=Vanilla/toasted oak  Disliked oak=Smoky oak, burnt
  • 12. Sensory dimensions of likes and dislikes  New approach: – Blends sensory and market research techniques – Produces preference map – Consumers still rate their overall liking – Wine description is collected from a trained sensory panel (Descriptive Analysis) – Multivariate statistics are used to explain or predict consumer flavour preference [McEwan 1996; Lesschaeve et al. 2001, 2004]
  • 13. Authors Wine category Attribute analysis Consumer evaluation Aromas driving liking Lesschaeve et White wines Descriptive analysis CLTs, 361 consumers. * Sweet, fruity, berry, al. 23 with 12 trained 9 pt hedonic scale overall aroma intensity, Chardonnays; panelists; vanilla toasted oak, 14 wine styles 16 aroma attributes alcohol, spicy oak, lingering after-taste Yegge et al. White wines: DA with 14 trained CLT, with 126 *Fruity, floral, Caramel, 12 inexpensive panelists; consumers. spice, oak Chardonnays 10 aroma attributes 9 pt hedonic scale Frøst et al. Red wines: DA with 12 trained CLT, with 57 consumers. Vanilla/oak, Canned 12 inexpensive panelists; 9 pt hedonic scale vegetables, and Green red wines, 7 9 aroma attributes olives, berry, butter, varieties or leather blends Lesschaeve et Red wines: Descriptive analysis CLT tests, with 41 *Burnt, smoky, pungent, al. 5 Merlot wines with 8 trained consumers. grassy, cut wood, butter panelists; Liking on 100 pt linear scotch, vanilla, rawwood 17 aroma attributes scale Lesschaeve et White wines: Descriptive analysis CLT with 115 *earthy, asparagus, al. 8 inexpensive with 12 trained consumers. banana, butter, pine white wines panelists; Liking on a 100 pt linear musty, mushroom 37 aroma attributes scale Lesschaeve et White wines: Descriptive analysis CLT with 46 consumers. *Blind: al. 4 Riesling wines with 10 trained Liking on a 100 pt linear high rubber and musty panelists; scale. pungent, earthy 22 aroma attributes Blind and informed *Informed: conditions earthy, rubber, rose lemon, grapefruit, pungent, cooked apple, sweet, licorice, raisin * Depends on consumer segments
  • 14. Sensory dimensions of likes and dislikes  Example [Lesschaeve, 2007] – Four Riesling wines – 45 Ontario consumers assessed their liking (10 cm hedonic scale) – Descriptive analysis by 12 trained panelists with 44 flavour attributes and 2 replicates. – Both sets of data were analysed to produce a preference map
  • 15. Riesling preference map Riesling prefmap - Blind condition 10 Raisin Sherry like 5 Honey F2 (9.56 %) WB Liking 2 Licorice_F Licorice CS Earthy-Musty Honey_F Apple cooked Melon Caramel Raisin_F cooked_F Apple Vanilla 0 Rose_F -10 -5 0 5 10 15 Rubber WI Pungent Lemon Liking 1 Yeasty Peach_F Grapefruit HP -5 F1 (90.44 % )
  • 16. Is it just a matter of taste?  Riesling study had two parts 1. Consumers tasted the wines blind (without any information, except that the wines were Riesling) 2. Consumers tasted the same wines, but with some information
  • 17. Riesling preference map with Information Riesling preference map - Informed condition 20 L3 Raisin WI Honey 10 Sherry like Melon Caramel Licorice_F CS Raisin_F F2 (22.33 %) Honey_F Licorice Pungent Vanilla Apple cooked 0 -30 -20 -10 Earthy-Musty 10 0 20 L1 30 WB Apple cooked_F Rubber Grapefruit_F Yeasty Rose_F -10 Lemon HP Peach_F Grapefruit L2 -20 F1 (64.53 %)
  • 18. Wine = Flavour + Image Flavour = sensory attributes (appearance, aroma, taste etc.) Image = label, bottle shape, advertising, etc.
  • 19. Non sensory factors affecting preference  External information: – packaging design, label (front/back) – identifiers associated to quality: brand name, appellation-region of origin (VQA, AOC), country/region of origin, price, award, expert rating
  • 20. Cognitive factors affecting likes and dislikes  Consumer characteristics: – Involvement, knowledge, and familiarity with the product “higher involvement consumers utilise more information and are interested in learning more, while low involvement consumers tend to simplify their choices and use risk reduction strategies”. (Lockshin, 2006) 3 dimensions of involvement: product involvement, brand decision involvement and purchasing involvement (Lockshin et al, 1997)
  • 21. Cognitive factors affecting likes and dislikes  Consumer characteristics: – demographics, lifestyle, self-perception  Baby boomers. Generation X and Y
  • 22. Cognitive factors affecting likes and dislikes  Consumer characteristics: From Hughson et al. 2004  1. Red & White Wines -- Segment 1 (‘Sensory explorers').  2. Red & White Wines -- Segment 2 (‘Classics').  3. Red & White Wines -- Segment 3 (Imaginers').  4. Red Wines Only -- Segment 4 (‘No Frills').
  • 24. Non sensory factors affecting preference  Context of choice or consumption  Societal factors: – image, prestige, mystic, symbolic, values
  • 25. Conclusions  Understanding of consumer flavour segments enable producers : – to enhance the chance of repeat purchase – to target niche markets with a specific wine style.  Elucidating wine active compounds is critical to understand sensory drivers of liking and develop targeted wine styles
  • 26. Conclusions  In foodstuff categories, – when product does not meet the sensory profile expected by consumers, marketing cues cannot usually fool consumers.  The wine category is different. – Non sensory factors still have an impact on consumer choice behaviours and may enable consumers to forgive any dissonance on the sensory profile.
  • 27. Conclusions  Non sensory factors impact: – Is it stable over time? – Have consumers developed strategies to relate external information to sensory properties? – Do they rely on their memories? (brand, taste) – What is the influence of context (E.g. Tasting room) and repeating tasting?  More research is still needed