1. SMART Suite Helpdesk & IT Service Management Solutions Making Software with Innovation Internet Information Technologies www.iitsw.com

2. SMART Suite Helpdesk & IT Service Management Solutions ITIL is best practice in IT Service Management, developed by office of Government of Commerce UK. ITIL principles allows us to offer consistent and fully integrated IT Service Management Operations to your internal and external customers. Proven Industry Benefits of ITIL: About ITIL: ITIL has realized a 6% to 8% cut in operating costs. in four years, the company reported overall savings of about $500 million. An ITIL program has resulted in a 30% reduction in systems crashes and a 92% reduction in "Business-Critical" incidents. About ITIL - Information Technology Infrastructure Library

5. SMART Suite Helpdesk & IT Service Management Solutions Integrated view of SMART IT Service Management Solution

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20. SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Integration with 3rd Party Tools

21. SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Microsoft Exchange Server Integration with 3rd Party Tools

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23. Email:Info@iitsw.com Web:www.iitsw.com QA & Demo

24. SMART Suite Helpdesk & IT Service Management Solutions Thank You Internet Information Technologies www.iitsw.com ITIL and ISO/IEC 2000 Enabled