Sample reporting and analytics from Ifbyphone on call routing, call tracking, call distribution, agent panels, and more.

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>ifbyphone
Sample Reporting and Analytics
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>ifbyphone
Table of Contents
Calls by Geography.............................................................................................................................................................. 3
Call Summary ....................................................................................................................................................................... 4
Call Analyzer ......................................................................................................................................................................... 5
SoureTrak Summary ............................................................................................................................................................ 6
Broadcast Results ................................................................................................................................................................ 7
Call Detail Report ................................................................................................................................................................. 8
Call Detail Report Options ................................................................................................................................................... 9
Agent Activity Report......................................................................................................................................................... 10
Scheduled Reports ............................................................................................................................................................ 11
Call Tracking Analyzer ....................................................................................................................................................... 12
Call Distributor Summary Report ..................................................................................................................................... 13
Call Distributor Queue Stats ............................................................................................................................................. 14
Inbound Call Summary ...................................................................................................................................................... 15
Dynamic Numbers Matching Report ................................................................................................................................ 16
Find-Me Attempt Report .................................................................................................................................................... 17
Smart Click-to-Call Report ................................................................................................................................................. 18
Call Distributor Agent Modes ............................................................................................................................................ 19
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>ifbyphone
Calls by Geography
Map call activity
down to the area
code level
Get a breakdown of
call activity from
different states and
geographic regions
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>ifbyphone
Call Summary
Number of inbound
calls broken down
by unique and
repeat callers
Details on top
performing
marketing
campaigns
4
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>ifbyphone
Call Analyzer
Reporting on
inbound,
outbound, and
online click-to-
call activity
Break out the data
by month, day, or
hour of the day for
more detail
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>ifbyphone
SourceTrak Summary
Detail on which SEO and
SEM activity (search
terms, AdWords, referral
domains, etc.) triggers
phone leads
View the quantity
of times a phone
number is displayed
on your website for
a referral source
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>ifbyphone
Broadcast Report
Select a pie or column
chart to show the
number of broadcast calls
answered by a live
person, an answering
machine, or “other”
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>ifbyphone
Call Detail Report
View data for all
inbound calls,
outbound calls,
Click-to-Calls, and
API calls for the
selected time frame
8
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9. >ifbyphone
Call
Detail Report Options
Customize
date ranges
Filter by campaign or
based on other factors
View call details within a
selected time range
Export the report to a
CSV file, Microsoft Word
or Excel, or an HTML file
9
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>ifbyphone
Agent Activity Report
View call data
for call
distributor agents
sorted by date,
campaign, and
call queue
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>ifbyphone
Scheduled Reports
Scheduled reports
can be sent daily,
on weekdays,
weekly, monthly,
and quarterly
Create custom
reports to send on
a regular basis to
any recipients you
choose
11
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>ifbyphone
Call Tracking Analyzer
View lead
conversation
rates by phone
number
View Details on every call
in your Ifbyphone account
including total calls,
unique callers, and
minutes used per number
12
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>ifbyphone
Call Distributor Summary Report
Get a breakdown
on your Call
Distributors and
how incoming calls
were handled
13
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>ifbyphone
Call Distributor Queue Stats
View data on your
Call Distributor
queues including
inbound caller hold
times and talk times
14
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15.
>ifbyphone
Inbound Call Summary
See an overview
of inbound calls
made to your
phone numbers
15
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16. >ifbyphone
Dynamic
Numbers Matching Report
View data on
your SourceTrak
phone numbers
and referral
sources
This report displays the
number of times specific
referral sources resulted in a
tracking phone number being
displayed on your website
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>ifbyphone
Find-Me Attempt Report
Event and ratio
statistics for each
type of event
that could take
View call data place during a
for each specific Find Me call
Find Me
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>ifbyphone
Smart Click-to-Call Report
Generate data on your
Click-to-Call
configurations such as
caller, call type, and
call duration
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>ifbyphone
Call Distributor Agent Modes
This report provides
data on how your
Agents spend their
time including the
amount of time
spent on calls, on
breaks, and more
19
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>ifbyphone
About Ifbyphone
Ifbyphone is the leading voice-based marketing automation platform
helping business manage, measure, and automate their online and
offline lead activities.
The Ifbyphone software-as-a-service platform is easily deployed across
an organization for better decision-making and improved interactions
throughout the customer lifecycle. Thousands of companies from a
variety of industries use Ifbyphone to enhance lead capture, lead
response, lead scoring, lead nurturing, and analytics for sales processes
that include voice communications.
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