This document outlines the course information for FN311 – Internet Services. The course is a 4 credit hour course that focuses on developing additional internet services skills for networking. It will cover topics like routing, addressing, security and troubleshooting. Students will learn help desk and customer service skills. The course aims to allow students to support network systems and propose network upgrades. It will be assessed through various coursework, labs, tests and a final exam.

1. COURSE INFORMATION OUTLINE
CODE & COURSE : FN311 – INTERNET SERVICERS
PRE-REQUISITE(S) : FN211 NETWORK FUNDAMENTALS
LECTURER : SYAIFUL IDZWAN B. MAHMUD
DEPARTMENT : JABATAN TEKNOLOGI MAKLUMAT DAN KOMUNIKASI
DELIVERY METHOD : THEORY & PRACTICAL
CREDIT HOURS : 4 TOTAL THEORY HOURS : 15
TOTAL PRACTICAL/ TUTORIAL HOURS : 60
PROGRAMME LEARNING OUTCOMES (PLO)
Upon completion of this programme, graduates will be able to:
1. Apply fundamental principles of computing, mathematics and soft skills to be competent and possess strong understanding in networking.
2. Practice technical skills to design a sustainable and resilient network
3. Communicate effectively and function on multidisciplinary teams to meet job specification.
4. Demonstrate analytical and critical thinking skills to troubleshoot and solve networking problems.
5. Demonstrate an awareness of and consideration for society, health, safety, legal and cultural issues and their consequent responsibilities.
6. Apply the most recent technologies for analysis, design and implementation of networking projects.
7. Develop entrepreneurial skills in the related discipline that contributes towards national growth and be competitive in IT industries.
8. Adhere to professional codes of ethics and enhance humanistic values to adapt to the real challenges in working environment.
9. Demonstrate effective leadership and teamwork skills.
SYNOPSIS
INTERNET SERVICES is an introductory course to Internet Services Provider (ISP). The course focuses on developing the additional skill of internet
services in networking. It provides a basic overview of routing and remote access, addressing and security. Students also learn about soft skills required
for help desk and customer service positions. Network monitoring and troubleshooting skills are taught in context.
COURSE LEARNING OUTCOMES
Upon completion of this course, students should be able to:
1. use knowledge, skills and abilities to perform duties competently as a member of the network support team in an organization.
2. create an efficient network addressing scheme, configure network devices and troubleshoot efficiently of an organization’s network system.
3. propose feasible upgrading plan of existing network system of an organization for optimal performance and future scalability.
IMPLEMENTATION
No. PARTICULARS RTA CLO COURSE WORK Remarks
WEEK ( Duration )
NTRODUCTION TO THE INTERNET
This topic introduces internet and the collaboration with On-line 1
the Internet Service Provider along with the offered Assessment 1 & 2
1 02 : 08 CLO 1
services. This topic also offers the description of Help : 5%
Desk in organization and tasks in handling customers, 2
protocols and troubleshooting applied in ISP.
NETWORK UPGRADE
This topic let the students to discover common 3
CLO 1 &
2 issues that arise in network environment where 02 : 08 -
students need to propose a planning on upgrading CLO 3
networking and verify equipments for maintenance 4
QUIZ 2: 5%
NETWORK ADDRESSING STRUCTURE 5
LABORATORY
Addressing in LAN will be covered in this topic
CLO 2 & EXERCISE 1: 30%
3 Which involves IP address, subnetting a network, 03 : 12 6
CIDR and summarization. It also covers topic on CLO 3 LABORATORY
EXERCISE 2: 30%
static/dynamic NAT and PAT. 7
IP ROUTING PRINCIPLES 8
This topic introduces the routing protocols, interior
LABORATORY
4 and exterior routing protocols and BGP. This 03 : 12 CLO 1 9
EXERCISE 3: 30%
chapter will help the students to create the network
diagram and verify BGP. 10
CONFIGURE NETWORK DEVICES TEST 1: 30%
This topic covers the initial configuration of the QUIZ 3: 5% 11
router dealing with ISR configuration, IOS program, CLO 2 & LABORATORY
5 02 : 08 12
and in-band and out-of-band in router. It also covers CLO 3 EXERCISE 4: 30%
the configuration of DHCP in router and the PROBLEM BASED 13
configuration of switch. TASK 1: 20%
SP RESPONSIBILITY 14
LABORATORY
This topic describes the securities consideration in
CLO 1 & EXERCISE 5: 30% 15
6 ISP which involves types of security tools. It also 03 : 12
defines the management and monitoring in ISP, CLO 2 PRACTICAL TEST
1: 15% 16
back up and disaster discovery.
TYPES OF ASSESSMENT
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2. The course assessment is carried out in two sections:
i. Coursework (CA)
Coursework is continuous assessment that measures knowledge, technical skills and soft skills.
ii. Final Examination (FE)
Final examination is carried out at the end of the semester.
CONTINUOUS ASSESSMENT (CA):
Continuous assessment is carried out throughout the semester and comprises the following:
a. Test (1) 15%
b. Laboratory Exercises (5) 30%
c. Practical Test (1) 15%
d. Problem Based Task (2) 20%
e. On-line Assessment (9) 20%
REFERENCES
Main:
th
Todd Lammle (2011). CCNA: Cisco Certified Network Associate Study Guide (7 Edition), Wiley Publishing.
(ISBN-10: 0-47090-107-1; ISBN-13: 978-0-47090-107-6)
Others:
Allan Johnson (2006). Routers and Routing Basics CCNA 2 Labs and Study Guide (Cisco Networking
Academy Program). (ISBN-10: 1-58713-167-6; ISBN-13: 978-1- 58713-167-7)
Scott D. Empson (2005). CCNA Command Quick Reference (Cisco Networking Academy Program). ( ISBN-
10: 1-58713-159-5; ISBN-13: 978-1-58713-159-2;)
Wendell Odom, and Rick McDonald (2006). Routers and Routing Basics CCNA 2 Companion Guide (Cisco
Networking Academy Program), Cisco Press. (ISBN- 10: 1-58713-166-8; ISBN-13: 978-1-58713-166-0;)
RULES:
1. Attendance is compulsory for every student. Students are required to have at least 80% attendance.
2. Punctuality is essential. Every student is required to be in the lecture hall/lecture room/ workshop 5
minutes before class starts.
3. Student should submit all quizzes and assignments on time.
4. All students must take part in every exercise/ task in class. Plagiarism and cheating will be severely
dealt with.
5. Students should conduct themselves in an appropriate manner following the policies and guidelines
of the polytechnic.
Prepared by:
………………………………..
SYAIFUL IDZWAN BIN MAHMUD
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