GOVERNALIA is a platform that aims to provide inclusive e-government services across multiple channels in a user-friendly way. It seeks to remove barriers, put citizens' needs first, and ensure accessibility for all. The platform offers a way for public administrations to manage and deliver services digitally while modernizing processes and interacting more efficiently with citizens. GOVERNALIA aims to classify and organize services based on factors like origin, user needs, level of interaction, and access channel to provide the most appropriate experience.

1. GOVERNALIA
Digital Inclusive e‐Government
Summary Briefing

2. What is GOVERNALIA?
• A new way to provide, in a friendly, easy and inclusive way, e‐
Administra2on and e‐Governance services
– Removing technological barriers
– Genera2ng services that put End Users in the centre of service
provision and take into account their Needs, Preferences and Rights
– Crea2ng trans‐border scenarios for using services
– Providing mul2‐channel capabili2es: services can be accessed and
used from any media chosen by ciKzenship (PC, Mobiles, TV)
– Ensuring Scalability: reusing previous investments, exisKng content,
integraKng deployed services
Inclusive e‐Government

3. What is GOVERNALIA offering?
• A mul$‐channel telema$c plaUorm for genera$ng and
managing Public Administra$on Services for ci$zens
• A tool for e‐Administra$on, m‐Administra$on and t‐
Administra$on
• An instrument for the Moderniza$on of management
procedures in the Public Administra$on
• An Interac$ve Channel always available for managing the PA –
CiKzenship relaKons
• A tool for observing modern legal requirements at European,
NaKonal and Local level
– European DirecKve
– NaKonal transposed laws
Inclusive e‐Government

4. GOVERNALIA ObjecKves
• e‐Inclusion for All
– Meaning overcoming barriers ciKzens may encounter temporarily or
permanently while parKcipaKng in the InformaKon Society
– And achieving this in a saKsfactory way for End Users
• e‐Gov = e‐Administra2on + e‐Governance
– Requires promoKng more proacKve, efficient, transparent and service‐
oriented policies and strategies in any Public Interest Area
– Requires relying in ICT capabiliKes
• GOVERNALIA = Inclusive e‐Government
– Where the above projects converge
– It affects more than 84 milions of ci2zens in Europe, being more than 34 of
them aged over 65
Inclusive e‐Government

5. GOVERNALIA Challenges
• Provide a User‐driven, and not a Provider‐driven, plaUorm of
services
– MulK‐Channel capabiliKes
– IntuiKve interfaces
– Services, exisKng soluKons and providers integaKon
• Create a Unique Framework for PA – CiKzenship relaKons
– IntegraKng different public services in a unique CiKzenship site
• Crea2ng Services Proposals
– Internet‐based plaUorms and “So_ware as a Service” (SaaS) models
– Scalability
– CapabiliKes to integrate previous efforts deployed by third parKes
Inclusive e‐Government

6. Accessibility issues in GOVERNALIA
• Will provide technical aides and technological
solu2ons embedded in standard Internet browsers
to guarantee Accessibility of services in
– Cogni0ve Impairments Area
– Physical and Mobility Impairments Area
– Audi0ve Impairments Area
– Voice Impairments Area
– Visual Impairments Area
Inclusive e‐Government

7. Services in GOVERNALIA
• GOVERNALIA will organise its services according to:
– Its Origin or Area: local, Regional, NaKonal, European… being able to
combine all of them in a unique service proposiKon for CiKzenship
– Its “fiRng” to User Needs: organising services of general interest (i.e.
local decrees), of general interest with personal authenKcaKon (i.e.
taxes) or exclusively personal services (i.e. social services)
– Its Sophis2ca2on level (check next slide)
– The “channel” used to access and use services: PC, Mobile devices,
Television
– The Back‐Offices or pre‐exis2ng management tools for a service: they
exist or should GOVERNALIA provide both management and End Users
interfaces?
Inclusive e‐Government

8. Services SophisKcaKon ‐ 1
• Classified according to the Interac2on and Adapta2on to End
User Demands
– LEVEL 1: Informa2ve Services – no interacKon, public content almost
always staKc. Citzens are passive receivers of these services. Example:
Contact InformaKon with a Local Public AdministraKon.
– LEVEL 2: Unidirec2onal Services – low interacKon, allowing access to
iniKal procedure of a service. They do not fit any CiKzen demand.
Example: downloading a form for paying a local tax.
– LEVEL 3: Bi‐direc2onal Services – medium interacKon, allow starKng
and driving part of service procedures. SomeKmes they require
CiKzenship authenKcaKon. They fit parKally ciKzenship needs.
Example: filling in on‐line forms to trammit services, but the process
ends when going phisically to a public facility.
Inclusive e‐Government

9. Services SophisKcaKon ‐ 2
• Classified according to the Interac2on and Adapta2on to End
User Demands
– LEVEL 4: Transac2onal Services – high interacKon, allow to drive a
service in a fully electronic way, giving the CiKzens a relevant role
(start, parKcipaKng, confirming, closing…). They normally require
authenKcaKon. Example: to ask for, to fill in and to pay electronically a
local tax.
– LEVEL 5: Personalised Services – require strong authenKcaKon as they
adapt to End User personal profile (my taxes, my votaKons, my
personal data). CiKzens play an absolutely central role (they start,
suggest, modify, vote). Example: parKcipaKve budgets.
Inclusive e‐Government

10. Services SophisKcaKon ‐ 3
Personalised
Services
Interactivity Transactional
(End-User
adapted
Services services)
(100%
electronic
process)
Bi-directional
Services
(electronic
forms)
Unidirectional
Services
(forms
download)
Informative
Services
(static)
Citizenship Demands
Inclusive e‐Government

11. GOVERNALIA advantages
• Universal plaorm for generaKng, integraKng and re‐using
contents
• Fully Web‐based
– A Local AdministraKon does not need to install hard/so_, only having
Internet access to create, integrate and re‐use content in an
ACCESSIBLE way
• PlaUorm has mul2‐modal and mul2‐channel capabiliKes
– Runs over every Interac0ve TV standard in the market: MHP and hbb‐
TB (DTT), IPTV and IPHN (Nintendo Wii, UMPC, Media Centres)
– Runs over last generaKon mobile devices (Smart Phones, PDAs…)
– Integrates with PA internal management applica0ons: taxes, census,
cadastrial, GIS…
– PA creates its content using a standard PC with Internet access: a
major can publish a local decree from home
Inclusive e‐Government

12. GOVERNALIA Advantages
• Moderniza2on Tool
– Makes the Legal Observa0on of European DirecKves and
Transposed Laws, and its transi0on period, easy
• PA – Ci2zen Interac2on Tool that is
– Effec0ve: it uses the most natural channel for every End User (each
ciKzen selects its channel = Accessibility)
– Efficient: it reaches massively ciKzenship (TV, PC, Mobile devices,
Touch Screen Public Kiosks)
– Simple: it does not need complex infrastructures (only Internet)
Inclusive e‐Government

13. Annex I: Some Features
Some examples on GOVERNALIA
capabiliKes

14. Accessibility
GOVERNALIA Technical Aids
Inclusive e‐Government

15. MulK‐Channel CapabiliKes
Kiosks
PC
TV
Mobiles
Inclusive e‐Government

16. Re‐Using ExisKng Services
Valladolid Local Council “on street items collection”
Service and its GOVERNALIA re-use proposal
Inclusive e‐Government

17. More InformaKon
• IDI EIKON S. L.
– Miguel Alborg
– Valencia Technological Park
– Benjamin Franklin – 27
– 46980 – Paterna – Valencia – España
– Phone: 96.112.40.00
– E‐mail: malborg@idieikon.com
Inclusive e‐Government