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CREATIVE FOR COMMERCE
Psychology of the Internet
subscription sales
subscription plans
why do we buy? what encourages us to buy?
people appreciate stability  fixed price subscription plans
people appreciate safeness  always up to date software
people appreciate comfort  easy access to purchased software
people appreciate saving  cost spread over time
people appreciate flexibility the ability to change the subscription
subscription plans
why it is hard to unsubscribe?
1. We do not like to admit to wrong decision
2. We do not like to be not consistent
3. We do not like to be not loyal
subscription sales strategy
examples
the curse of choice
we offer subscriptions to hundred students
Link: Dan Ariely, „Predictably Irrational: The Hidden Forces That Shape Our Decisions”
Magazine subscription is offered to students in three options: digital
version, paper, digital version + paper.
Most of them chose a digital version + paper at a price of $125. Of
course, nobody chose only paper – it is illogical because the price
is the same.
In another test, the offer was changed. This
time, most of the students chose the digital
version for $59.
we like to compare in easy way
give two options in similar price
- on of them will attract to buy more expensive option
mysterious nine
how women are buying?
Dress was offered in three prices: $34, $39, $44. Most of the
respondents chose not the cheapest option, but the price ending in
nine.
The next test checked relationship between the
size of the font used to write the price. In most
cases, the "small" price was a better choice.
Link: http://www.cbsnews.com/news/pricing-psychology-7-sneaky-retail-tricks
we like nines and size does matter
remember to digit of nine and that small is beautiful ;)
Keep Prices Stupidly Simple
freedom of choice and decision-making
CloudFire tested three price lists subscriptions:
A) Free + 2 options paid
B) only one pay pla
C) 2 options paid
Summary of A/B testing indicated that wins
option with only one paid subscription plan.
Although it is characterized by lower
conversion, but users are more involved (not
unsubscribe).
Link: http://venturehacks.com/articles/pricing-experiments
$49/yr $24/yr
$49/yr
$49/yr $24/yr
reality is sometimes strange ;)
test (A/B, user testing), compare, calculate
one, two, three
it’s time to go for a beer
Link: William Poundstone, „Priceless: The Myth of Fair Value (and How to Take Advantage of It)”
Beer pricing test was conducted. In the first case study participants
chose between normal beer (cheaper) and more expensive
premium beer. Most people chose the more expensive beer.
In the next study added cheaper beer, leaving the two previous
ones. None of the respondents chose the cheapest drink. However,
the selection ratio between the normal and premium beer turned
away.
Conducted another study, this time adding the most expensive
premium beer. This time, most people chose the premium beer at
an average price. As compared to the first situation more bought
beer for $2.50!
middle position always wins
give three options - people choose the middle
Thank you
for your attention.
Ideacto.pl

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Psychology of the Internet subscription sales (lang: ENG)

  • 2. Psychology of the Internet subscription sales
  • 3. subscription plans why do we buy? what encourages us to buy?
  • 4. people appreciate stability  fixed price subscription plans people appreciate safeness  always up to date software people appreciate comfort  easy access to purchased software people appreciate saving  cost spread over time people appreciate flexibility the ability to change the subscription
  • 5. subscription plans why it is hard to unsubscribe?
  • 6. 1. We do not like to admit to wrong decision 2. We do not like to be not consistent 3. We do not like to be not loyal
  • 8. the curse of choice we offer subscriptions to hundred students
  • 9. Link: Dan Ariely, „Predictably Irrational: The Hidden Forces That Shape Our Decisions” Magazine subscription is offered to students in three options: digital version, paper, digital version + paper. Most of them chose a digital version + paper at a price of $125. Of course, nobody chose only paper – it is illogical because the price is the same. In another test, the offer was changed. This time, most of the students chose the digital version for $59.
  • 10. we like to compare in easy way give two options in similar price - on of them will attract to buy more expensive option
  • 12. Dress was offered in three prices: $34, $39, $44. Most of the respondents chose not the cheapest option, but the price ending in nine. The next test checked relationship between the size of the font used to write the price. In most cases, the "small" price was a better choice. Link: http://www.cbsnews.com/news/pricing-psychology-7-sneaky-retail-tricks
  • 13. we like nines and size does matter remember to digit of nine and that small is beautiful ;)
  • 14. Keep Prices Stupidly Simple freedom of choice and decision-making
  • 15. CloudFire tested three price lists subscriptions: A) Free + 2 options paid B) only one pay pla C) 2 options paid Summary of A/B testing indicated that wins option with only one paid subscription plan. Although it is characterized by lower conversion, but users are more involved (not unsubscribe). Link: http://venturehacks.com/articles/pricing-experiments $49/yr $24/yr $49/yr $49/yr $24/yr
  • 16. reality is sometimes strange ;) test (A/B, user testing), compare, calculate
  • 17. one, two, three it’s time to go for a beer
  • 18. Link: William Poundstone, „Priceless: The Myth of Fair Value (and How to Take Advantage of It)” Beer pricing test was conducted. In the first case study participants chose between normal beer (cheaper) and more expensive premium beer. Most people chose the more expensive beer. In the next study added cheaper beer, leaving the two previous ones. None of the respondents chose the cheapest drink. However, the selection ratio between the normal and premium beer turned away. Conducted another study, this time adding the most expensive premium beer. This time, most people chose the premium beer at an average price. As compared to the first situation more bought beer for $2.50!
  • 19. middle position always wins give three options - people choose the middle
  • 20. Thank you for your attention. Ideacto.pl