1. 23 Heavey Street
Werrington NSW 2747
Mob: 0433 146 224
Email: ian.cuthill@gmail.com
Ian Cuthill
Prosci Certified Change Manager / PRINCE2 Practitioner Qualified Project Manager /
Business Process Analyst / Technical Writer / Trainer / QA Test Engineer
Excellent interpersonal skills
Strategic planning implementation
Commitment to achieving results
Career Objective
In the coming three-to-five years, I intend to transition to dedicated change management, through training in,
and application of, Prosci’s change management methodology. I shall, of course, continue managing
successful projects, strengthening and building on my existing skillset in the areas of project and portfolio
management and business analysis.
Profile
A professional and experienced Change Manager, specialised in Technology-related change.
A thoroughly trained and experienced, highly competent Project Manager – trained and certified
in both PRINCE2 and MSP.
A highly skilled Business Process Analyst with extensive experience in IT system review,
enhancement consultation and documentation, and roll-out training.
A fast learner, adaptable, highly motivated, equally capable of operating independently or working
as a hands-on and enthusiastic team member.
An outstanding communicator (written and verbal) enhancing strong interpersonal skills and the
ability to establish rapport and build relationships on all levels, across social, professional and
cultural boundaries.
Able to work under pressure and meet demanding deadlines, while remaining responsive to
challenge and change.
Determined and persistent, with a ‘can-do’ attitude, complemented by a high level of
resourcefulness, initiative and flexibility.
Overall, a multi-skilled achiever and talented professional, best suited to challenging and
innovative areas of responsibility.
Professional Assets
Experienced Change Manager Certified Change Manager – Prosci’s Change
Management Methodology
Experienced Project Manager
Experienced UAT Manager
Certified Project Manager – PRINCE2
Practitioner (2009).
Comprehensive IT Business Analyst
Experience
Superior Complex & Technical Writing Skills
IT Quality Assurance Knowledge Ability to Develop Strategic Relationships
Capacity to Manage Pressure and Work
Within Project Deadlines
Functional Testing and Reporting of QA
Matters
Ability to Make Decisions and Solve Problems Extensive User Training Experience
Development of User Functional
Requirements
Support Responsibilities
2. Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224
Page 2 of 5
Employment History
2013 – Current: Anglican Retirement Villages, Diocese of Sydney
Information Systems Project Manager
Currently:
o Project-managingandchange-managingthe implementationof new electronicfiling
processes,aswell asback-scanningandarchivingof existingpaperrecordsatARV's
SupportCentre.
o Heavilyinvolvedinthe selectionprocessforanew ERP and CRMsystem, toreplace
several differentsystemscurrentlyusedbythe Finance,Procurement,Salesand
Marketingdepartments.
o Consultanttothe ARV TechnologyGovernance Committee,monitoringand reporting
on progressof the portfolioof technology-relatedprojectsandinitiatives.
Was instrumental inscoping,designingandimplementingARV'snew ITgovernance
structure,centredarounda new TechnologyGovernance Committee.
CoordinatedITresources requiredforthe implementationof ARV'snew recruitmentsystem,
PageUp.
Project-ManagedandChange-Managedthe majorupgrade of ARV'sClinical,Care and
MedicationManagementsystem, iCareHealth.
Designedandprovideduserdocumentationforarange of compliance-orientedreports,for
use by agedcare FacilityManagersandClinical Leaders.
DevelopedanddeliveredSuperUsertrainingforagedcare FacilitymanagersandClinical
Leaders,tohelpthemgetthe bestout of the iCare systemandalsothe complementary
reportsthat have beendevelopedoverthe years.
Change-Managedthe developmentandimplementationof anew systemforproductionof
HomeCare clients’ConsumerDirectedCare (CDC) budgetsandstatements. Thisinvolved:
o Beingthe sole source of communicationbetweenthe projectteamandendusers;
o Developmentof copioususerdocumentation,includingtrainingdocuments,quick
reference guides,ausermanual,regularnewsletters,andsoforth;
o Deliveryof training;
o Participationinuseracceptance testingforeachrelease;
o Ensureduserswere keptinformedof upcomingchangesandwhytheywere
required.
Project-Managedthe implementationof anew Workflow automationtool (K2) andmanaged
the developmentof the firstthree automatedprocesses –new requisitionitemrequest,new
supplierrequest,andsupplierbankaccountand/orABN update request.
Project-Managedthe implementationof anew Procure-to-Payprocess,includingthe
implementationof anewDocumentManagementSystem(Redmap) androllingoutthe
change across the whole organisation.
Project-Managedthe upgrade of Finance andeProcurementsystems,tosuccessful
completion.
Project-Managedandcompleted the selectionprocessfora new InformationSystemto
manage ARV's cateringbusiness,liaisingwithseniorARV managementandmanagingthe
relationshipswithall prospective suppliers.
RepresentedARV onindustryusergroups(SLSandiCareHealth).
Re-implementedchange control processwithinARV'sITteam.
3. Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224
Page 3 of 5
2011 – 2012: Anglican Retirement Villages, Diocese of Sydney
(By secondment) Business Analyst and IT Team Leader, iCare Implementation
Project
Developed anddelivered arange of trainingprogramsassociatedwiththe implementationof
iCare.
Planned andmanagedchangestoprojectscope,to ensure minimalimpactonoverall time,
cost or quality.
Capturedanddocumented both“As-Is”and“To-Be”processes –care and administrative–
and ensuringthatall stakeholders were able tounderstandthe new processes.
Managed IT resources,toensure successfulTrain-the-Trainerprogramandsuccessful rollout
of infrastructure forthe project.
Coordinatedandmanaged DisasterRecoveryandBusinessContinuityPlantests.
Coordinatedandmanaged upgradestothe core iCare systemandalso iCare Mobile.
Developedanddelivered atrainingprogramforusersof PanasonicToughbookTablet PCs–
to ensure thatuserswould be comfortable withthe devicesbefore they wererequiredto
undertake traininginiCare Mobile (the medicationmanagementsystem).
2008 – Dec 2010: Anglican Retirement Villages, Diocese of Sydney
Information Systems Project Manager
Managed the developmentandimplementationof anew businessprocess,with
complementarytools,tomaximiseefficiencyof residentmovementnotificationsand
Accommodation Management. The outcome of thisprojecthasbeena significant
improvementinoccupancyratesinIndependentLivingUnits,resultingingreaterthan1%
increase inannual income fromILUs.
Managed the roll-outof the SLS(EpicorSeniorLivingSolution) systemtofacility
administrationstaff,includingprocessdocumentationanddeliveryof training–specifically
to ensure thatRespite residentsare trackedinSLS. The outcome of thisprojecthas been
that the businessisable toextractaccurate andup-to-date informationfromSLS,whichit
usesto identifyoccupancyratesatanygiventime,aswell asoccupancytrends;a key
businessdriver.
Assistedwithrequirementsanalysisanddocumentation,fordevelopmentof reports. These
reportsgatherand presentdatafroma range of systems,andare pitchedat a varietyof
levels,dependingonthe needsof eachreport’saudience.
Coordinatedthe gatheringandpresentationof dataforauditby Ernstand Young.
Introducedandimplementedstandard,repeatableProjectManagementmethodology –
basedon PRINCE2.
Analysedexistinginformationsystems andidentified opportunitiestomaximisethe business’
use of investmentintechnologythrough:
enhancementsto existingsystems;
implementationof improvedbusinessprocesses;
leveragedtechnologiessuchasMicrosoftSQL ServerReportingServicestoprovidethe
businesswithaccurate andtimelydata;or
implementednewsystemstoeithercomplementorreplace existingsystems.
Managed systemupgradesandimplementationof new functionality,ensuringdeliveryon
time,onbudgetandto specification.
Managed contractorsinvolvedinprojectsandliaised withall stakeholdersinvolvedin
projects,toensure thatpeople andteamsperformatthe highestlevel andthatrequirements
are understoodbyall.
Contributedtoselectionof new systemsthroughthoroughanalysis of userandbusiness
needs,researchingoptions,evaluatingpossibilitiesandmakingrecommendations.
Developedthe business’ChangeManagementPolicy.
Managed IT andIS changesacross the organisation,toensure:
executiveownershipandapproval of changes;
4. Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224
Page 4 of 5
appropriate communicationwith,andinvolvementof,all stakeholders;
developmentandimplementationof trainingmaterials,whereappropriate;and
adherence tothe business’Change ManagementPolicy.
Managed andmaintainedthe ICTDisasterRecoveryPlan.
Managed UATs,DisasterRecoveryandBusinessContinuityPlantests,andothertesting
situations.
Assistedmembersof the Executivetodeveloptheir5-yearstrategicplansanddocument
themusingMicrosoftProject.
2005 – 2008: Health Communication Network (HCN), St Leonards
Business Analyst (Senior Business Analyst from Jan 2007)
Determinedscope forgivenreleasesof products.
Managed productsona day-to-daybasis,liaisingcloselywithProjectManagerand reporting
to ProductManager.
Provideddomainknowledge,toassistindetermininglong-termplansandproductstrategies.
Mentoredandguidedthree juniorBusinessAnalysts,andprovidedthemwithdirection.
Undertook projectinitiation:identifyingprojectaimsandadvantages;identifying
stakeholdersanddetermininginitialprojectscope.
Determinedrequirementsgatheringmethodologyforthe projectincludingidentifyingtasks
and estimatingthe time frame foreachtask.
Requirementsgatheringwithinthe organisationandwithcustomers;government
institutions;peakbodiesandotherthirdpartiesviainterviewswithindividual stakeholders;
conductingmeetingswithgroupsof stakeholders;devisingandmanagingthe distributionof
surveys;prototype presentationstostakeholders; examiningdocuments,forms,websites
and othervarioussourcesof informationthatmayyieldrequirements
Documentationof businessrequirements(bothfunctional andnon-functional)inavarietyof
formats,to suitagile methodologyappliedbyDevelopmentteams,primarilyUserStories.
Distributionof UserStoriesamongstakeholders;co-ordinationof teamdiscussions
identifying,clarifyingandrefiningrequirements;anddocumentingtesting
requirementsclearly.
Documentationof businessrequirements(bothfunctional andnon-functional)ina
requirementsspecificationusingworkflow diagrams;systemdiagrams;use casesand
requirementstables.
Distributionof requirementsspecification;collationof feedbackreceivedfrom
specificationrecipientsandensuringthatdocumentationismodifiedtoreflectthe
outcome of all decisionsmade basedonthisfeedback.
Ongoingrefinementof requirementsduringprojectdesignandimplementationphasesand
managingchange to requirements.
Acceptance testingof all completeddesignandimplementation.
Reviewandevaluationof projectstodetermine opportunitiesforimprovingprocessfor
future projects.
Liaisedwithall levelsof the organisationfromexecutivemanagementtothe operational
level andacrossthe organisationincludingdevelopment,qualityassurance,product
management,support,marketingandsalestodisseminateprojectinformation;negotiate
requirementsandresolve conflict.
Undertook multipleprojectssimultaneouslywithstrictdeadlines.
Reviewedandprovidedfeedbacktoteammembersregardingworkontheirprojects.
Thoroughunderstandingof the Software DevelopmentLife Cycleandparticipationin
implementingandreviewingof adoptionof agile methodologiestoreplace existingwaterfall
methodology.
5. Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224
Page 5 of 5
2003 – 2005: Health Communication Network (HCN), St Leonards
Quality Assurance – Senior Test Engineer
Determinedandwrote functional testdesignsandtestsummaryreports.
Createdandmanagedtestdata and environments.
Made recommendationsandreportsonfindings,includingassessmentof overall system
qualityandreadinessforrelease.
WorkedcloselywithBusinesstoidentifytestingrequirements.
WorkedcloselywithDevelopmentteamsintestingnew features,modifications anddefect
fixes,includingloggingandrecordinginformationonprogramerrorsand requests.
Workedalmostcompletelyunsupervised –I was the onlymemberof myteamin the Sydney
office,while the restof the teamworkedfromthe Brisbane office –andwas recognisedfor
the qualityof my documentation,asbeingthe bestinthe team.
1999 – 2003: Health Communication Network (HCN), St Leonards
Technical Writer / Trainer / Tester / Support
Instrumental inidentifyingneedforQA role withinthe business,toeliminateincomplete or
poor qualitysystemreleases.
Wrote user documentation,rangingfromFAQs,throughreleasenotes,trainingguides,and
detaileddocumentationregardingfinancial reports,toacomplete onlinehelpmodule –
usingRoboHelp.
Installedsoftwareforendusersandtrainedtheminthe operationof the software,bothina
classroomenvironmentandon-site.
Maintaineduserfocus,motivation,confidence andparticipation,whilstimpartingknowledge
and complex information.
Provision of prompt,courteousandefficientservice,includingfollow-upandtroubleshooting
of problems,aswell astimelytechnical advice andsystemguidance.
Interactedwithendusersandbuilt lastingrelationshipswiththem.
Learnedthe business fromthe groundup,andcarried that knowledge anduser-focused
understandingthroughtothe presentday.
1992 – 1999: NSW Department of Education & Training
Relief Teacher (Kindergarten to Year 12)
Extremelyversatileandadaptable torapidlychanging circumstances.
Managed myowntime effectively.
Evaluatedmyownwork,feedingthatevaluationthroughtoplanningforsubsequent
projects.
Professional Development
Prosci Change Management Certification Program Being Human ~ March 2016
CIO Executive Council – Pathways Express CIO Executive Council, IDG ~ Sept 2014
PRINCE2 Refresh Tanner James ~ July 2009
PRINCE2 Practitioner Tanner James ~ 2009
MSP Practitioner
(Managing Successful Programs)
Tanner James ~ 2009
Fundamentals of Project Management SkillPath ~ 2008
Certificate IV in Microcomputer Technology Interim Technology Training Institute ~ 1999
Diploma in Teaching (K-6) University of Western Sydney, Nepean ~ 1989-1991
Additional Information
Interests: Family activities, Reading, Volleyball, Crosswords, Church activities
Referees: Available on Request