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30 years on: Has patient satisfaction with General Practice improved
- 1. 30 years on, has patient satisfaction improved in General Practice in the UK? Andrew D Smith Survey Director 5 Nutfield Lane, High Wycombe, Bucks, HP11 2ND, E-mail: andrew.smith@patientdynamics.org.uk
- 8. Questions used to derive the mean rating scores Practice related questions Doctor related questions Q2 Receptionist rating Q10a Questioning about symptoms Q3a Opening hours Q10b Listening Q4b Waiting time for a particular doctor Q10c Put at ease Q5b Waiting time for a any doctor Q10d Involvement in decisions Q7b Consultation wait times Q10e Explanations Q8a Getting through on the phone Q10f Time with doctor Q8b Through to a doctor Q10g Patience Q9b Seeing your usual GP Q10h Caring and concern Q12a Nurse listening Q12b Nurse quality of care Q12c Nurse explanation Q13 Overall satisfaction
- 10. GPAQ mean scores over a three year period n=314,365
Hinweis der Redaktion
- 269EG4218: MSc. Dissertation 30 years on. Have patient satisfaction rates improved in UK General Practice? Andrew D Smith A dissertation submitted in partial fulfilment of the requirements for the degree of Master of Science in Health Informatics, University of Central Lancashire (UCLAN) School of Public Health and Clinical Sciences Master of Science in Health Informatics