The purpose of this session was to provide new gTLD Registry Operators (RO) with RO related material including updates to the registry on - boarding process, quick refreshers on Registry Services (e.g., RSEP, RRA Amendment Process) and overview of anticipated roadmap of our future activities. This was followed by a feedback/Q&A session to engage with the Registry Operators on all topics related to Registry Services.

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New gTLD Registry
Operator Engagement
25 June 2014
Krista Papac
Director, Registry Services

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Agenda
• Introduction
• Engagement & Relationship
Management
• Services Available to Registry
Operators
• Policy Implementation
• Questions & Answers

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Introduction

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Expansion of the gTLD
Name Space

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Previous gTLD Rounds (prior to July 2013)
generic Top-Level DomainsKey

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Current + Future (potential) gTLD Expansion
Previous gTLD roundsKey Current New gTLDs Potential New gTLDs

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Current + Future (potential) gTLD Expansion
2012 July 2013 End of 2013 June 2014

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Geographic Distribution of Previous gTLD Rounds
Total Executed gTLD RAs for
Previous gTLDs Rounds22
6
1
15
North America
Asia Pacific
Europe

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Geographic Distribution of gTLD Name Space Today
Total Executed gTLD RAs
as of 21 June 2014462
106233
6
Latin America
544
1148
Oceania
Caribbean
North America
Africa Asia Pacific
Europe

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Registry Services Team and
Areas of Responsibility

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Registry Services Team
Krista Papac, Director
Los Angeles, CA, US
Dennis Chang, GDD
Services Programs
Director
Los Angeles, CA, US
Ann Yamashita,
Product Manager
Los Angeles, CA, US
Wendy Profit,
Product Manager
Los Angeles, CA, US
Aysegul Tekce,
Product Manager
Istanbul, TR
Mert Saka,
Product Manager
Istanbul, TR
Open Position,
Product Manager
Singapore, SG
Han Chuan Lee,
Senior Product Manager
Singapore, SG
Transactional processing support by GDD Operations Team

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Areas of Responsibility
Core Responsibilities
1. Engagement & Relationship Management
2. Services Available to Registry Operators
3. Policy Implementation

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Engagement &
Relationship
Management

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Customer Focus
Building a sustainable foundation to strengthen current
relationships and services
• Listening
o Understanding your concerns and acting on what we’ve
heard
• Continually Improving
o Working to make your experiences better
• Communicating
o Inform you of what we have done to make better

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Services Available to
Registry Operators

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Available Services
Service Category Registry Service List
Contracting • RA Preparation
• RA Creation
• RA Execution & Publication
• Renewals
Onboarding • Contact & ONBIR Work Items
• Technical Setup
Establish Launch
Program
• TLD Startup Information
• Qualified Launch Program (QLP)
• Approved Launch Program
Registry Agreement
Administration
• RRA Amendment
• Assignment and Assumption Agreement
• Cross Ownership Removal
• Legal Notices
• Code of Conduct
• Specification 13

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Available Services (continued)
Service Category Registry Service List
Evaluation Services • RSEP/RSTEP
• Registry Transition (Registry Assignment/Material Subcontracting)
Emergency & Crisis
Management
• EBERO Activation
• ERSR Management
• Name Collision Response
Reporting & Support • Registry Reports Publishing
• Registry Stakeholder Notifications & Communications
Shared Services • SLA Monitoring
• CZDS

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Process for Providing Services
I need help
with….
.TLD
Registry
Operator
Global Domains
Division Team
1 Review request
3 Engage and/or
deliver service
2 Determine best
course of action
• Customer Support
• Subject Matter Expert
• Registry Services
Team Regional
Member
.TLD
Registry
Operator
Help
received.
Thanks!

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Exception Handling & Escalation Path
Registry Operator
customerservice@icann.org
ICANN Customer Service
Krista Papac
Director, Registry Services
Cyrus Namazi
Vice President, DNS Industry Engagement

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Portal Services

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Policy Implementation

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Policy Implementation
Implementation processes include:
• Issuing Requests for Proposals
• Contracting third parties to provide services
• Developing tools and capabilities internally & externally
• Vendor engagement

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Questions & Answers
Submit Registry Services Inquiries
o GDD Portal: https://gddportal.icann.org
o Email: customerservice@icann.org
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