In this session learn how Maple Leaf Sports & Entertainment (MLSE) transformed its finance and procurement system to enable better decision-making processes for brand recognition, fan loyalty, and overall fan experience. MLSE is Canada’s leader in delivering top-quality sports and entertainment experiences. It owns several professional sports franchises and the venues its teams play and train in. It also provides fans with music and entertainment. Hear how IBM helped transition MLSE from manual processes and the Great Plains legacy system to best-in-class business processes in an on-time, on-budget implementation of Oracle ERP Cloud in seven months, to quickly lay down the financial backbone of its transformation journey.

1. Modernizing the Back-office
to improve the sporting fan's experience
How IBM successfully implemented Oracle ERP Cloud for MLSE

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Maple Leafs Sports and Entertainment (MLSE)
Canada’s preeminent leader in top quality sport and entertainment experiences.
4 Professional league teams
2 Sports arenas
2 Television channels
4 Training grounds
36 Championships
$2 Billion in enterprise value

3. An Award-Winning Project
1st
Oracle Cloud Finance
in Pro Sports in NA
Largest
Cloud Finance project in
Canada to date
Largest
Technology project for MLSE
üOn Budget
üOn Time
“Delivering on an ERP project on-time is not common and what
we have been able to achieve is quite exceptional. The
determination and dedication of the team in making this project
a success was quite remarkable to observe, and it has been a
pleasure to be part of this experience.”
-Moataz Abdellateef, Senior Director, Strategy, MLSE
“I am doing my happy dance!”
-Anise Harvey, Accounts Payable, MLSE
“We did it! We launched Oracle Cloud
successfully and on time!”
-Cynthia Devine, CFO, MLSE

4. IBM Confidential4
From Tip of the Arrow to Complete Transformation
In 2017, IBM was engaged for developing the Finance
Transformation Strategy at MLSE.
As part of the program the IBM team
1. Captured requirements and developed an
implementation roadmap to support MLSE's vision
2. Helped identify the right vendors to support customer
requirements leading to selection of Oracle Cloud.
3. Supported the evaluation process
4. Created a business case for implementation phase
and helped MLSE launch the ERP project in 2018
Finance
Transformation
Strategy Project
Process Automation
And Transformation
MLSE Oracle Cloud
Implementation

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The ERP Challenge
1. MLSE Finance operated on a 20 year old outdated
legacy system, resulting in a inefficient operations
and inconsistencies in information capture.
2. Processes were highly reliant on manual effort
resulting in significant overhead costs and for human
errors. Over 60,000 invoices were manually
processed each year.
3. All reporting and budgeting was performed manually
using Excel spreadsheets and are not integrated,
resulting in difficult and inaccurate reporting.

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The Mission : Transformed Finance/ERP Operations
MLSE Finance partnered with IBM in hopes of achieving the following goals:
Create a single source of
truth for financial
information
Improve performance management
through measuring and
monitoring key performance
indicators to drive operational
efficiencies and action plans
Empower staff with the right
tools and knowledge to drive
better insights in a timely
manner

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Why did MLSE partner with IBM?
1. Long-standing partnership with IBM – trusted advisors
2. MLSE and IBM have worked together on a number of successful initiatives in recent years
3. IBM’s depth and scale of expertise in successfully implementing transformational ERP projects
4. IBM has a proven capability in Oracle Cloud SaaS and strong relationships with Oracle
“IBM Services gave us great advice on the solutions, but stepped back to ensure the final decision
belonged to MLSE – something we really appreciate.”

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Why did MLSE choose Oracle Cloud ERP?
üOracle is the #1 SaaS Provider for large to medium size
enterprises
üOracle SaaS is “doubling” YoY
üThe Analysts love Oracle SaaS
üOracle Cloud Solutions have the broadest functionality
of any Other Cloud Platform in the market today
üLarge organizations are moving to Oracle Cloud
üEase of use and integration capabilities with our other
core systems
“The Oracle offering was the standout, mature solution we wanted, offering the richest functionality
and the most cost-efficient option.”

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Oracle Cloud ERP Implementation
Beginning
• Legacy Microsoft Great Plains
Business Solution
• Manual Processes
• Stacks of Paper Invoices
Implementation Journey
Implement Oracle Cloud:
• General Ledger, Payables and Invoice
Imaging solution, Receivables, Fixed
Assets, Cash Management, Purchasing,
Project Costing, Contracts & Billing,
Planning & Budgeting
End
• Automated Invoice Image Recognition
and Processing
• Electronic Approval of Requisitions, Purchase
Orders, Invoices, and Journals.
• Tracking of Assets and Correct Depreciation
• Real-Time Automated Reports and
Dashboards
7 Months 1 Month Hypercare
Vision 2020 is MLSE’s transformation journey to establish a solid foundation for Financial Management.
The Oracle Cloud ERP project is the first project for Vision 2020.
The Transformation
Microsoft Great
Plains Business
Solutions
Oracle
Cloud

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IBM Methodology : A Proven Agile Model
We use the IBM Oracle Cloud Method, an proven agile and rapid project delivery methodology

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Proven Approach = Rapid Start
Project Management
Workshop
Schedule
Business Process Adoption
Workshop(s)
Interfaces Workshop
Prepare
Exec
Briefing
Finalize 9 Levers of Scope
To quickly get the project started, the first six (6) weeks will focus on planning and
scoping activities to validate requirements, establish the detailed scope of the Cloud
ERP implementation and define a high level solution architecture and implementation
plan
Project
Startup
Workshops Define & Plan
Week 1 Week 2 Week 3 Week 4 Week 5 Week 6
Data Conversion
Workshop
Prepare Implementation
Plan
High Level Solution
Architecture
Chart of Account Design
Workshops

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Implementation Plan
M1 M2 M3 M4 M5 M6 M7 M8 M9
Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-17 Feb-17 Mar-17
Project
Startup
Discovery Deliver Transition Realization
SIT 2
Inception and Project Planning
Discovery workshops
To-Be Design sign off
Configuration,Build and UnitTesting
System Integration Testing
Core User Training
User Acceptance Testing
Production cut over
Go Live
Hyper care
Phase I (1st Priority)
SIT 1
Extend User Trainin

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Governance and Communication
Escalation Mechanism
§ Solve issues at lowest possible level as part of day to day operations
§ If issue is not being solved, raise formally in Issue log to lowest possible level, informing level above
§ If not responded to within agreed time, escalate to next level
Weekly / Ad Hoc
Bi-Weekly / Ad Hoc
Monthly / Ad Hoc
StrategicOperationalFunctional
Executive & Management
Steering Committee Meetings
Monthly Governance &
Operations Meetings
Bi-Weekly
Planning Meeting
Weekly Review
Meeting
Daily Operational
Call (optional)
Critical and urgent
incidents, critical
enhancement
tracking, daily status
calls
Operational status
review, performance
tracking, issue
resolution
Delivery review,
Capacity Utilization,
rolling forecast, risk
review
Performance review,
risk review, value
adds
Business alignment
and accountability for
overall performance

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The Outcome
“We did it! We launched Oracle Cloud successfully
and on time! The implementation of this project
represents a major step for our organization in
delivering on our Vision 2020 objectives. It is also
speaks to the extraordinary collaboration of this
team.”
-Cynthia Devine, CFO, MLSE
• Automated operations that allow MLSE
employees to plan, budget and forecast with
ease
• Significantly improved reporting accuracy
and speed across all finance operations
• Ability to track and analyze what employees
are buying though automatic routing of
requisitions and purchase orders for
approval
• Eliminated significant manual processes
around invoice processing and reporting
• Documentation can now be tracked
electronically

15. ü Strong relationship with executives and key stakeholders
ü On going and consistent communication between all
stakeholders – assured strong alignment amongst team
ü Strong support for the entire team from both MLSE and
IBM
ü Good support from the Project Executive and prompt
decision making
ü MLSE appointed the appropriate business experts for
project lead roles
ü Positive feedback on the scrums – effective and efficient
method of communication for the project team
ü Frequency of PMO and Steering Committee meetings
was just right
15
An Engaged Team

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Montreal
The IBM Team: Local Experts Supported by a Global Team
Combination of resources from Canada, USA, CIC Montreal, and GDC India

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IBM’s Value Proposition
Partnership
Oracle’s most significant partner, with a 31+ year partnership and
Platinum Level and Cloud Elite status
– Approved Cloud MSP
– Direct influence on product roadmap for Oracle Cloud
Experience
Oracle’s Largest and Most Experienced SI
– 15,800+ dedicated Oracle consultants
– 2,500+ Oracle Cloud certifications
– 17+ Oracle Cloud Excellence Implementer (CEI) modules
– 10+ Oracle specific Delivery centers
– 6,500+ successful Oracle projects
– 100+ Oracle Cloud go-lives
– 41+ Specializations
Cloud Offerings
Unmatched capabilities in Oracle Cloud
Oracle Cloud Assets & Accelerators
– Rapid Implementation Tool for Oracle Cloud
– Automated Cloud Impact Assessment for eBS and PS
transition
– Best-Practice Delivery Assets & Pre-Assembled Solutions
Oracle Cloud Global Roll-Out Approach & ongoing Application
Management Support
Cognitive, Robotics & Automation Capabilities for Oracle Cloud
Integration Capabilities for IaaS & PaaS
Digital Change Capabilities for Oracle Cloud
3x higher Internal Rate of Return (IRR) using IBM Global
Financing

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