Muhammad Hussain worked out on Pakistan Telecommunication Services. This was study project, assigned by BIZTEK Karachi. For further details, do contact me on 03458124575, engrshanas@yahoo.com or mhussain@etd1.co.uk

2. Advance Research Method
Class facilitator
Mr Manzoor Hussain Memon

3. TelEcom SeRvices in PaKistan
PARTICIPANTS:
Mr M Hussain BM-25588
Ms Farzana Shafique BM-25412
Ms Shahzadi Urooj BM-25361
Mr Faizan Ahmed BM-25678
Mr Adeel Jamal BM-25279

4. Overview
Title
Telecom Services and its Products in Pakistan
Objective
The main purpose of the survey is to analyze customer’s preferences that will help us to better
understand customers need. Here we are going to see the impact on customer for services provided
by different cellular connections within the vicinity of Karachi, Pakistan.
Research questions
 Services
 Products
 Is Ufone best services/products provider in Pakistan?
 Is Warid best services/products provider in Pakistan?
 Is Zong best services/products provider in Pakistan?
 Is Telenor best services/products provider in Pakistan?
 Is Mobilink best services/products provider in Pakistan?
1-4

5. What is Telecom?
The set of
technologies and Communications Information
sciences at the
intersection of
communications,
information, and
computing Telecom
Computing
1-5

6. Telecommunications Companies
1-6

7. Project Methodology
The data collected through online questionnaire from 100 respondents was
used to test the proposed hypothesis.
1-7

8. Frequencies of Data Collected
Job Status
13 35
Ufone 18
Warid Permanent
Telenor
27 7 61 Part Time
Zong
Mobilink Student
100
Self Employed
6
Un Employed
21
48 Total
Gender
120 100
Marital Status
100 81
80 100
60 80
40 60
19
20 40
0 20
0
Male Female Total
1-8

9. Various packages offered by
telecommunication company
67 are economical as they claim
100
33
Connection Type
120
Yes No Total
100 Total, 100
80
Prepaid, 74
60
40
Post-paid, 26
20
0
Prepaid Post-paid Total
1-9

10. Key Findings
1-10

11. Key Findings
Connection Type
VS
Rate of the phone call or SMS services on the basis of your satisfaction
Rate of the phone call or SMS services on the basis of your satisfaction
Excellent Very Good Good Average Poor Total
Ufone 4 5 10 14 2 35
Warid 2 2 0 3 0 7
Telenor 4 3 9 8 3 27
Zong 6 0 6 5 1 18
Mobilink 2 0 5 5 1 13
Total 18 10 30 35 7 100
1-11

12. 1-12

13. Key Findings
Connection type
VS
Is signals in remote areas as well efficiently and effectively?
Is a signal in remote areas as well efficiently and effectively?
Yes No Total
Ufone 14 21 35
Warid 4 3 7
Telenor 15 12 27
Zong 11 7 18
Mobilink 9 4 13
Total 53 47 100
1-13

14. 1-14

15. Key Findings
Connection type
VS
Is Customer satisfied with the packages provided by telecommunication
company
Is Customer satisfied with the packages provided by
telecommunication company?
Yes No Total
Ufone 26 9 35
Warid 7 0 7
Telenor 25 2 27
Zong 14 4 18
Mobilink 9 4 13
Total 81 19 100
1-15

16. 1-16

17. Key Findings
Connection type
VS
The customer contact personnel are able to provide the required
information?
The customer contact personnel are able to provide the required information?
Somewhat
Strongly disagree disagree Neutral Somewhat agree Strongly agree Total
Ufone 1 4 13 13 4 35
Warid 0 2 1 2 2 7
Telenor 0 3 3 17 4 27
Zong 0 3 5 6 4 18
Mobilink 0 3 2 6 2 13
Total 1 15 24 44 16 100
1-17

18. 1-18

19. Key Findings
Connection type
VS
Is various packages offered by telecommunication company are
economical enough as they claim?
Is various packages offered by telecommunication company are
economical enough as they claim?
Yes No Total
Ufone 21 14 35
Warid 4 3 7
Telenor 22 5 27
Zong 14 4 18
Mobilink 6 7 13
Total 67 33 100
1-19

20. 1-20

21. Results
According to our analysis,
 Voice
 SMS
 Web
 MMS
 Signal
 Personal Knowledge
 Economical claim by providers
1-21

22. Results
According to our analysis,
Ratings
 Ufone Voice 94.1%
 Telenor Voice 89%
 Warid Voice 60.5%
 Zong Voice 69%
 Mobilink Voice 87%
 Ufone SMS 94.1%
 Telenor SMS 89%
 Warid SMS 60.5%
 Zong SMS 69%
 Mobilink SMS 87%
1-22

23. Results
According to our analysis,
Ratings
 Ufone Signal 40 Yes & 60 No %
 Warid Signal 57 Yes & 43 No %
 Zong Signal 61 Yes & 39 No %
 Telenor Signal 55 Yes & 45 No %
 Mobilink Signal 69 Yes & 31 No %
1-23

24. Our experience during this process
 Preparation of the questionnaire
 Sort out the questionnaire
 Stall pricing issue
 Appointment from peers
 Questionnaire filling timings
 Missing data
 Personal info
1-24

25. Questions
Mr M Hussain, +92 345 8124575 or mhussain@etd1.co.uk 1-25