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SYSTEMS THINKING
FOR EVERYONE
Credit: Magic Eye
DOYOUSEE
WHATISEE?
Credit: Magic Eye
MAGIC EYE
“Focus as though you
are looking through the
image into the
distance…
very slowly move the
image away from your
face...the hidden image
will magically
appear…good luck!”
“everything
is deeply
intertwingled”
Ted Nelson
(1974)
Credit: Laemeur
Credit: Magic Eye
WHAT IS A
SYSTEMS
THINKER?
- Sees the whole picture
- Changes perspectives to see new leverage points in complex systems
- Looks for interdependencies
- Considers how mental models create our futures
- Pays attention to and gives voice to the long-term
- “Goes wide” (uses peripheral vision) to see complex cause and effect
relationships
- Finds where unanticipated consequences emerge
- Focuses on structure, not on blame
- Holds the tension of paradox and controversy without trying to resolve it
quickly
- Makes systems visible through maps and models
- Watches for win/lose mindsets, knowing they usually make matters worse
in situations of high interdependence
- Sees oneself as part of, not outside of, the system
The System Thinking Playbook
4
STEPS TO
SYSTEMS THINKING
WIZARDRY
1. PRIME THE BRAIN
Credit: Spartwolf117
1. PRIME THE BRAIN
WE ARE
IRRATIONAL
1. PRIME THE BRAIN
Credit: Dave Smith, Centre for Mathematical Biology
PLAY GAMES
1. PRIME THE BRAIN
Credit: Joel Avery, Noun Project
DIVERGENT
THINKING
5 WHYs
1. PRIME THE BRAIN
Credit: Gustav Salomonsson
1. PRIME THE BRAIN
ROLEPLAY
1. PRIME THE BRAIN
ROLEPLAY
1. PRIME THE BRAIN
2. EMBRACE
COMPLEXITY
DISCOVERMORE
Credit: Caters News Agency
2. EMBRACE COMPLEXITY
WORSE BEFORE BETTER
Credit: NBC News
2. EMBRACE COMPLEXITY
3. CO-CREATE
A.K.A. BE GENEROUS;
SHARE THE POWER
HOWMIGHTWE...?
3. CO-CREATE
DESIGN SPRINT
How might we…
create an intuitive and
supportive enrollment
experience that aligns
with student and
institutional goals?
3. CO-CREATE
Monday - Understand
Tuesday - Diverge
Wednesday - Decide
Thursday - Prototype
Friday - Test
UNDERSTAND
3. CO-CREATE
UNDERSTAND
3. CO-CREATE
Alex Laurel
DIVERGE
3. CO-CREATE
DIVERGE
3. CO-CREATE
3. CO-CREATE
DECIDE
PROTOTYPE
3. CO-CREATE
Credit: Keir Serrie
3. CO-CREATE
TEST
4. BUILD TRUST
4. BUILD TRUST
Credits: Jan-Kanty Pawelski, Alina Alvarez, NounProject
PRIME THE BRAIN
EMBRACE COMPLEXITY
CO-CREATE
BUILD TRUST
PERSPECTIVE
Credit: Octavio Ocampo, WikiArt
RESOURCES
The Systems Thinking Playbook, Sweeney/Meadows
Role-playing the Interaction, Stephen Anderson
Just Enough Research, Erika Hall
Co-designing resources, Service Design Tools
The Secret Phrase Top Innovators Use, HBR
Design Sprint Resources, Google Ventures

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Systems thinking for everyone