Join this informative session to hear how Debra Kellogg, manager of education, performance, and communications at Toshiba, built a next-generation employee portal for a global audience. Combining their LMS with modern e-learning courses, Kellogg developed the Toshiba Academy, the Toshiba Connect Communication Portal, and the company’s conversation-driven performance program, IGNITE!. You’ll learn how a very lean L&D team deployed these in the United States and Latin America in less than a year, along with tips on providing your learners with tools for success. Learning Objectives/Session Takeaways: Empower your employees with tools for success in today’s busy world. Understand when and how to leverage partners' expertise to work more efficiently. Gain ideas on how to deploy a coaching, learning, and goal-oriented culture! Learn how to leverage today’s technology to meet tight budget and ROI training requirements.

1. Empower your employees with
modern learning, communication,
and performance tools for success
Debra Anne Kellogg
Manager – Global Education, Development, Performance
& Communication
Toshiba America Business Solutions, Inc. &
Toshiba Global Commerce Solutions, Inc.

2. Agenda
● Challenges
● Partnerships
● Development
● Culture Shift
● End Deliverables
Debra Anne Kellogg
Manager – Global Education, Development,
Performance & Communication
Toshiba America Business Solutions, Inc.
Toshiba Global Commerce Solutions, Inc.
debra.kellogg@tabs.toshiba.com

3. Challenges
“DON’T BE AFRAID TO GIVE UP THE GOOD TO GO FOR THE GREAT.”
— JOHN D. ROCKEFELLER

4. No platforms or partners
❑ Training programs needed
❑ Employee development
❑ Compliance
❑ New performance management
program and tool
❑ Communication tool
Challenges
❑ Source new partners
❑ Develop and design new
programs
❑ Very limited resources
Challenges — starting from scratch

5. Challenges – Business Units
Diverse workforce
• Manufacturing
• Engineering
• Sales
• Corporate
Develop a flexible tool and programs to meet the needs
of very different audiences.

6. “EFFECTIVELY, CHANGE IS ALMOST IMPOSSIBLE WITHOUT
INDUSTRY-WIDE COLLABORATION, COOPERATION, AND
CONSENSUS.”
— SIMON MAINWARING
Partnerships

7. Vendor/partner selection

8. Needs
A platform to
communicate to
all employees
Educational
programs for
national and
international
audiences
Performance
management
program

9. Pitch
Toshiba Connect
✔Build a
communication
platform for all
employees using
existing
partnerships
Toshiba Academy
✔Build a corporate
Academy for all
employees
Performance
Program
✔New concept
✔Employee centric
✔Feedback,
coaching and goal
driven
✔No more ratings
and stack ranking

10. Culture Shift
“CULTURE IS ABOUT PERFORMANCE, AND MAKING PEOPLE
FEEL GOOD ABOUT HOW THEY CONTRIBUTE TO THE WHOLE.”
— TRACY STRECKENBACH

11. Vision
Connection
Points
● Robust communication
platform for all Toshiba
news and employee
information available
24/7
● Ease of use
Toshiba
Academy
● Corporate Academy for
America & Latin America
● Content must be mapped
and categorized
● Ease of use
Employee Centric
Performance Program
● Frequent small conversations
● Based on clarity around goals
● Based on clarity around results
● Aligning what the business,
team and employee needs to
achieve growth & success
● Ease of use and process a
must!
● Coaching is key!

12. End Deliverables
“A DIFFERENT RESULT REQUIRES DOING SOMETHING
DIFFERENT.”
— GARY KELLER, THE ONE THING!

13. Deliverables
Phase I Phase II Phase III

14. STRATEGY: Build a catalog of offerings and tracks by skill, topic, and audience
• All New Content
• ~ CAP (Curation Alignment Process)
• Compliance programs
• Internal programs
• Onboarding
Phase I — education program build

15. Toshiba Academy — coursework
Communications
• Assertive Verbal Skills
• Conflict Management
• Healthy Communications Series
• Listening
• Basic Overview
• Styles
• Verbal
• Written
Customer Service
• Customer Service Basics
• Telephone Skills
Emotional Intelligence EQ
• Course Track
Employee Development
• Career Development
• Feedback
• Goal Setting
• Knowledge Transfer Process
• Meeting Management
• Strategy
• Time Management
Managing Change
• Change Management
HR
• Business Travel
• Health & Wellness
• Policies
• Safety
• Recruiting
• HR Skill track
Legal
• Compliance
Software Applications
• Articulate
• Captivate
Microsoft Programs
• Access
• Excel
• Miscellaneous
• Outlook
• PowerPoint
• SharePoint
• Word
Microsoft Office 2016
Office 365
Presentation Skills
Project Management Coursework
• PMP Coursework
• Project Management Basics
Manager Coursework
• Coaching
• Feedback
• Hiring
• Mentoring
• Performance
• People Skills
• Team Development
Manager Tracks
• Manager 100
• New Manager Transition
• Manager 101
• Manager Basic Skill
• Manager 201
• Managing Teams
• Manager 301
• Managing the Business
Latin America
• Comunicacion
• Management
• Novedades en Office 2010 y Windows 7
• Proyecto

16. Phase II — Toshiba Communication Portal
Connecting employees, our company, our brand, their programs
Toshiba Connect portal provides connection points 24/7 reinforcing all things Toshiba!

17. Source content and build
TOSHIBA IN THE NEWS AND MUCH MORE!Topics such as:
Toshiba In the News
Emergency Preparedness
Environmental
Executive Corner
Human Resources
• Benefits
• HR Business Partners
• Payroll
• Recruiting
• TABS Policies
IGNITE! Program
Toshiba Academy
• Employee Portal
• Manager Portal
Toshiba - CSR

18. Phase III — Toshiba Performance Program
CONCEPT:
● Frequent small conversations
● Based on clarity around goals
● Based on clarity around results
● Aligning what the business, team, and employee need and want to
achieve success
● Ease of use and easy process a must!

19. Process at a glance
Employee goals
• 3 – Business
• 2 – Development
Managers
• 3 – Business
• 2 – Development
Cascading goals — quarterly
• Employees completed all compliance
training
• IGNITE! Compliance completed
goals and active goals
• Executive assignment
Results visible up to Executive Team
Performance monitoring
• Goal setting
• Real time feedback
• Project check-ins
• Quarterly status checks
• Year in review
• Discussion
Employee development plans
• Toshiba Academy
• Sales and service offerings
• External seminars and
education
• Self-study
• Cross-training
• Peer to peer feedback
• Mentoring program
• Rewards program
ONGOING TWO-WAY COMMUNICATION BETWEEN MANAGER AND EMPLOYEE

20. Process setup
● Initial one-on-one meeting: manager shares new program with employee
● Overview of expectations
● Schedule and calendar one-on-one meetings for 12 months (Weekly, bi-weekly,
minimum monthly)
● Initial goal setting planning meeting
● Employee maintains goals
● Quarterly review
● Yearly review

21. Salary action plan
1) Proficiency — has the employee completed compliance training,
completed any development activities, or acquired new skills?
2) Performance feedback as collected in the check-in feedback tool
3) Peer feedback
4) Hit the project or assigned targets for the quarter
5) Value of contributions to the rest of the team

22. Manager competencies
Coaching
• Encourages employees to participate in stretch activities
Employee recognition
• Consistently recognizes exceptional employee performance
Teambuilding
• Encourages teamwork within and between departments
Goal development
• Clearly communicates goals, departmental needs and assignments with employees, peers,
customers
Communication
• Practices effective communication methods with employees, peers and customers

23. Management toolkit
● Feedback essentials
• One-on-one meetings
● Communication
● Listening
● Coaching
● Difficult interactions
● Goal setting
● Emotional intelligence
Toshiba Academy resources, tips,
and video:
● Quick learning refresher paths
— 10 minute tools
● In-depth management tracks to
learn and practice skills

24. Checklists, how to guides, and more!

25. Empowering Leaders Today (ELT)
Mentor - Protégé Program
● We are able to assign others to mentor staff and they have access to
the employees development and personal goals..
● Skill Library – To assist Mentors
● Rolled out June 2019

26. STAR Program - Three Levels of Recognition
TABS President Level III ~ Shining
Star Award - Awarded Per Half
● Trophy and cash award
TABS ~ Super Star Award Level II - Ongoing
● Ongoing
● Individual or group
● Peer to Peer recognition (requires Manager
approval)
● Certificate and cash award (Gift cards $50.00 Value)
- This is redeemed and tracked for monthly
newsletter announcing winners and Managers
should recognize winners in their monthly team
meetings and award gift cards.
TABS Peer-to-Peer Level I~ Rock
Star Award - Ongoing
● Ongoing Peer to Peer
● Tracked through the SABA
impressions tool
● Catching and rewarding people for
going above and beyond!

27. STAR Recognition Program
▪ What is STAR?
▪ STAR qualities are the essential elements that define exceptional
performance. All TABS employees will strive to display these qualities
in their interactions with the operating companies , fellow employees
and the customers they support.
▪ Those who display superior STAR qualities will be recognized for their
contribution to the TABS’s IGNITE!! Culture of Passion and Results!
Super Star Shining StarRock Star

28. STAR Competencies
Seamless
Creating Seamless Solutions to
tasks and projects
• Coordinate smoothly with others.
• Provide support to co-workers.
• Thank co-workers when they help you deliver service.
• Take ownership
• Partner with other departments to find quick resolutions.
Teamwork
Be a Team Player.
Think we instead of I
• Do what you say you will do.
• Pay attention to details.
• Follow up.
• Resolve issues immediately.
• Think out of the box
Attentive/Accountable
The ability to be attentive and accountable
by provide caring and individual attention to
customers internal and external.
• Promptly acknowledge the customer.
• Treat each customer with respect.
• Acknowledge customers’ emotions.
• Make each service experience positive and memorable.
• Provide courteous and prompt service in all situations.
Resourceful
The ability to provide prompt service
and creative solutions
• Work proactively and creatively to resolve problems.
• Anticipate customers’ needs.
• Be attuned to special needs.
• Seek alternatives to “one-size-fits-all” service.
• Use all available resources to achieve the best outcome.

29. Summary
● Partnerships are key when making decisions on platforms and content
● We were able to build and launch these programs in a very short amount of
time
● Cultural Shift and Adaptation
● The product has been live since October 2017
● We are building a new global platform to encompass two Toshiba
Corporations into one Saba instance utilizing all of the programs reviewed
and more!

30. Demo

31. Thank you!
Keep in touch.
Debra Anne Kellogg
debra.kellogg@tabs.toshiba.com
Exploravision!

32. “YOU NEED TO BE AWARE OF WHAT OTHERS ARE DOING, APPLAUD THEIR
EFFORTS, ACKNOWLEDGE THEIR SUCCESSES, AND ENCOURAGE THEM IN
THEIR PURSUITS. WHEN WE ALL HELP ONE ANOTHER, EVERYBODY WINS.”
— JIM STOVAL
Q&A
How can my journey benefit you?