An overview of various face-to-face and digital dialogue methods in organisations. To improve internal communications. Hope you like it, Huib Koeleman

1. DIGILOGUE
DIALOGUE
Huib Koeleman
&
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2. &
An overview of various face-to-face and
digital dialogue forms in organisations. To
improve internal communications.
Hope you like it, Huib Koeleman
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3. &
Dialogue: conversation between two or more
people. It is a combination of the word
‘logos’ (greek: word, language, reason) and
dia (through) and not, as often thought, di
(two)).
Digilogue: dialogue using social media. It is a
combination of the words dialogue and
digit (number)
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4. DIALOGUE
=
CONSULTATION
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5. The minimum
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6. INDIVIDUAL
ASSESSMENTS
The most important dialogue.
The yearly cycle of
assessments. Conversations
between a manager and his or
her employee.
They should talk about
opportunities for personal
development, appraisal, and
360 degree feed-back.
Yes the employee also
assesses the manager.
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7. TEAM MEETINGS
Old fashioned monthly team
meetings are now replaced by
short meetings in the morning
(morning prayer), scrums,
project and programme
meetings.
Meetings with the colleagues
you work with. You can view
actual planning information
on the team intranet site. The
face to face meeting focuses
on a conversation, on
exceptions and special
circumstances, not on routines
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8. ONLINE DIALOGUE § XXX
Employees can have online
conversations with colleagues,
using yammer, socialcast or
other forms of social intranet.
The use of #hashtags makes it
easier to follow conversations
on certain topics. Or use
#daretoask when you have a
question.
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9. 1.75
Question/
answer ratio
ratio
2000
questions
3.500
answers
Popular themes
MONITORING
In the organisation employees
are already discussing the
company policy. It’s interesting
to know how and where they
talk about it. Monitoring helps.
Most liked colleagues
It’s relevant to know who
starts discussions and who’s
participating in them. Who
posts reactions on the intranet
platform, et cetera. It’s good to
know what they are talking
about.
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10. A mix that works in most
organisations
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11. BRAINSPACE
With the arrival of new ways of working we sometimes forget to
facilitate the dialogue at the office. Working more and more in
teams or scrums (agile working) it’s a good thing to have spaces
available where these teams and scrums can meet. A place that is
perfect for brainstorms, planning boards and wild ideas. Digital,
but also in paper on the walls.
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12. PIZZA SESSION
A pizza session is organised to
let colleagues thoroughly
discuss topics in an informal
atmosphere.
§ XXX
As a colleague you can present
a new project or idea. You can
use it to have a brainstorm
session on a topic or to
organise intervision.
A pizza session has an informal
setting, but colleagues are
supposed to give direct feedback.
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13. WONDERWALL
A modern notice-board. It’s a
big wall in the central hall of
the company. Everybody can
post a message, ask a question
or make a suggestion for
improvement.
§ XXX
At the end of the week the
result is collected and questions
are answered. On that very
same notice-board.
Simple and effective
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14. MANAGEMENT TEAM
TOUR
It’s always a good idea when
management visits all the
offices. If you want to improve
the dialogue the following
helps: as MT don’t start with a
lecture on your new policy, but
ask the people from the office
to start with a presentation:
what are they working on, what
do they like about the
organisation? What are there
questions?, et cetera. The MT
listens and takes the stage after
this presentation.
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15. LARGE GROUPS
sense of the presentation. Give
every group an iPad to ask
questions and to answer
It’s even possible to have a
dialogue in a large group. After statements on the speech. Send
a plenary presentation you can the output to the control room.
split up the large group in
After a break you can answer
the questions in a final plenary
smaller groups (6 - 8 persons
session.
and a moderator). Give them
time to make
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16. PROEFLABS
Het prikbord, maar dan in een
nieuw jasje. Een groot bord in
de centrale hal, waar iedereen
met een post-it vragen op kan
stellen of suggesties op kan
geven.
Aan het eind van de week
wordt de oogst
geïnventariseerd en worden
alle vragen beantwoord. Ook
op die muur. Simpel en effectief
SOCIAL MASHUP
An internal digital platform
where information is collected
of several digital platforms.
Users can see on one screen
what colleagues are chatting
about, which blogs were
published and the latest videohits.
Everybody can react on the
posts. The participants are the
source of information, not
Corporate Communications.
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17. COMMUNITIES
An online platform is very
suitable for the start of several
communities: groups of
employees who share the
same interest at work.
§ XXX
Communities function best
when they are moderated by
someone who checks if the
information is still relevant and
up to date. The moderator can
also connect people,
questions and answers et
cetera.
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18. ONLINE PANEL
A more structured form of
online dialogue is the online
panel discussion. A group of
colleagues is invited to discuss
a theme during three weeks.
A moderator helps to start the
discussion, makes a résumé
and combines story lines
when necessary.
After three weeks all
participants get a summary of
the discussion.
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19. MANAGEMENT
PARTICIPATION ?
§ XXX
It is simple for a manager to
participate in a discussion on
internal social platforms.
But beware. It can improve the
discussion, but it can also kill it.
That depends on the
organisation and its culture.
In some cases employees
appreciate it, in others they
consider it “big brother is
watching me” and they back off.
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20. 1000 FLOWERS
Corporate communications
tends to structure communities
top-down. That’s not necessary.
It is far more interesting to let
1000 flowers bloom. Facilitate
employees to organise
themselves on topics they find
interesting.
The Corporate
Communications department
has two tasks: to end
communities that are inactive
and to prevent that the same
discussion is held twice in
different communities.
§ XXX
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21. PROEFLABS
Het prikbord, maar dan in een
nieuw jasje. Een groot bord in
de centrale hal, waar iedereen
met een post-it vragen op kan
stellen of suggesties op kan
geven.
Aan het eind van de week
wordt de oogst
geïnventariseerd en worden
alle vragen beantwoord. Ook
op die muur. Simpel en effectief
MIND SHARE
Using internal social media
makes it much easier to find the
right talents in your
organisation. For work
purposes, but also for passions
and hobbies.
You can find that colleague
that speaks Spanish fluently.
Great when you have a blog
that needs translating. Online
you can find the right person
for the right job.
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22. Interesting additions
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23. PECHA KUCHA
20 images, 20 seconds for
every image. In a Pecha Kucha
session colleagues present
their ideas to each other. In
images. The visuals and the
short amount of time makes it
possible to exchange many
ideas in a short amount of
time.
After the presentations you
can discuss the pros and cons
of each presentation.
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24. OPEN SPACE
This meeting is different.
Participants decide on the
agenda. For every topic a flipchart is available. Participants join
the flip-over with the topic they
would like to discuss. Results are
written on the flip-over.
§ XXX
When participants are ready with
topic one, they can join an other
conversation. The Open Space is
ready when all finish discussing.
After that, the results are
gathered and discussed in the
whole group.
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25. WEBINAR
A great way to communicate
with colleagues in different
locations. You can tell a story
or an interview. And there is
room to reply on statements
or ask questions.
It is also possible to start the
discussion in different
locations. In that case it’s more
a web conference.
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26. PROEFLABS
Het prikbord, maar dan in een
nieuw jasje. Een groot bord in
de centrale hal, waar iedereen
met een post-it vragen op kan
stellen of suggesties op kan
geven.
Aan het eind van de week
wordt de oogst
geïnventariseerd en worden
alle vragen beantwoord. Ook
op die muur. Simpel en effectief
SKYPE
Skype makes it possible to
exchange real-time words and
images between colleagues at
different locations.
Professionals, like designers, can
share their ideas (and
corrections) using video-calls.
During this conversation it’s
possible to instruct and show
the newly adjusted work.
Making it easier to share up-todate information.
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27. COLLABORATE WRITING
You don’t need sound to have a dialogue. With the new
document systems it is easy to write something together with a
colleague. Using revisions it is easy to notice what the other
contributed. And using facebook-like systems it is also possible
to read comments of your colleagues during the writing
process. An internal WIKI-plus.
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28. PROEFLABS
Het prikbord, maar dan in een
nieuw jasje. Een groot bord in
de centrale hal, waar iedereen
met een post-it vragen op kan
stellen of suggesties op kan
geven.
Aan het eind van de week
wordt de oogst
geïnventariseerd en worden
alle vragen beantwoord. Ook
op die muur. Simpel en effectief
TEST LABS
An easy way to exchange
knowledge is starting test labs.
Different teams start a new
technique using trial & error.
They share their experiences on
the internal social network.
Every month they meet to
exchange knowledge and to
have intervision. In the end the
best system will be the
‘repeatable model’.
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29. The maslow pyramide on dialogue,
it starts in the bases
Pecha Kucha’s, test labs,
Open space
Webinar, Skype,
Collaborative writing
Team space, Pizza-sessions,
Wonderwall, MT tour, large
groups
Online panel, Communities,
Social Mash up, Mind share,
Participation
Individual assesments,
tram meetings
Online dialogue,
Monitoring
dialogue
digilogue
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30. COHERENCE
Do you need all these methods? No, of course not. It’s always
important to check which methods work in your organisation
and which don’t. Coherence and consistency are important.
The mix should be predictable. Employees should know where
to expect what sort of dialogue.
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31. LEARN MORE?
www.huibkoeleman.nl
Or read one of the other presentations on slideshare.net. (or , if you
understand Dutch, read my books on internal communications) The
pictures have been taken by Monique Koeleman, Gijs Mol and yours
truly. Tips and ideas are appreciated.
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32. Plea
hare
se s
SHARE
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media.
Thanks in advance,
Huib Koeleman
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