The document describes a Single Purpose Application (SPA) that provides an omnichannel platform for passing travel insurance endorsement transactions. The SPA allows agents, customers, operations staff, underwriters, and customer service to login via a single sign-on approach. It guides users through the endorsement workflow and integrates with the Insurer's IPDS system. Key features include customizable dashboards, document upload and viewing, automated endorsement identification, and communication updates. Feedback on the SPA's initial use noted smooth performance and time savings for passing multiple endorsements.

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TATA AIG
Single Purpose Application – Travel IPDS Integration

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Single Purpose Application (SPA)
• SPA is a Omnichannel Architecture based platform
• Single System for Login via all stakeholders
• Agents
• Customers
• Internal Stakeholders
• Operations
• Central Operations
• Branch Operations
• Underwriters
• Customer Service
• Designed for passing endorsement transactions for Travel
• Nil Endorsements
• Non Nil Endorsements
• Based on endorsement nature, SPA assists the user for journey completion
• Stakeholders login from different applications (IPDS, PACE etc) via SSO approach in SPA
SPA
Producer
Customer
OPS
Underwriter
Customer
Service

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Unique Features and Benefits
Generic Workflow / Similar User
Journey for all TATA AIG Products.
This will leverage better user
understanding, high throughput
Faster TAT for change management
cycle
All changes factored in SPA will hold
true for all logins stakeholders
Customized dashboards
Empowering user to
• Check completed request details
• Check status of pending request
• Perform / Resume action on
existing request
User Journey - Seamless Workflow
and Convenience
Basis set of rules defined in IPDS, SPA
guides the user through its entire
journey by interacting with
peripherals
Stakeholders login via peripheral
systems to single platform SPA
Below actions can be performed:
• Raising request
• Workflow Completion of any STP
request
• Referral / Approval / Rejection
Document Upload / View
Enables scrutiny by relevant authority
in SPA. Post analysis, closure
workflow is triggered as per user
action. Eliminates offline tracking of
these documents

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Unique Features and Benefits
No Manual tracking of requests
Single System to check all
endorsement requests and their
Status for each login
Enabling workflow management of
each request
Post Policy Inception Endorsement
Management by Agents made simple
and system Driven.
Audit Trail Maintenance
All requests by user and journey of
internal referrals b/w underwriters
and operations effectively managed
Instant pdf Download
User has flexibility to download
endorsement pdf on-the-fly for each
request and even send email to
customer directly via SPA
Auto Identification of
Endorsement as per user
Journey
User does not have to select the
endorsement type. System driven
logics to demystify user journey
logics as per IPDS interaction
Communication Management
Keeping the user informed of the
action at every touch point using
SMS/eMail communications

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Feedback
System performance is smooth with
no lags
I can pass multiple endorsements in
a single workflow. Saves my time
Facility of passing post inception
endorsements is of good use
My requests can be tracked via this platform.
It might help me in not following up with RM’s
for further action
It is good I do not have to store and
maintain a set of documents offline

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TATA AIG
Thank
You