The Digital Innovation Award - INSTANDA

1. INSTANDA OVERVIEW
MARCH 2021

2. Client Delivery
• 60+ clients
• P&C (Commercial, Specialty,
Retail) & Life and Health
• Products across 16+ countries
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INSTANDA BUSINESS OVERVIEW
Some of our clients
Key partners:
Rapid Growth
• Founded 2012, launched 2015
• Delivered complex and simple products
as stand-alone or combined for
distribution via brokers, direct, SME’s
and Corporates
Global Delivery
• UK
• EMEA
• US
• Australia
• Asia
• South America
• Canada
Award Winning

3. Business users in control
of design, build & change
through configuration
Customer journeys, product
design, underwriting/rating and
documents all configured by
business users, without the need
for new code to be written
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A DIFFERENT APPROACH TO SOFTWARE
Flexibility: product
creation for all Insurance
types
INSTANDA is an insurance-
specific platform, enabling
delivery of P&C and Life &
Health products quickly
through dynamic design,
flexible configuration and agile
delivery
Single code base hosted
in the cloud
Core platform held as a single
code base hosted in the cloud to
enable frequent upgrades and
low cost, scalable delivery and
maintenance.
Customer solutions, designs &
data securely segregated to
protect privacy and client IP
Open platform – part of
an ecosystem
Modern APIs (REST, JSON and
Swagger, now called ‘open
APIs’) means INSTANDA can
easily be used in conjunction
with external solutions &
services.

4. Type of use include.. Product lines include…
• MGA/Wholesaler to Broker &
Customer
• Insurer to Broker portals
• D2C websites
• Broker to Customer portals
(for Q&B or just data capture)
• Insurer/MGA internal
underwriter
• Portal for sales agency/call-
centre
Areas deployed include… Distribution models include…
• Specialty
- Energy liability
- Marine cargo
• P&C specialist
- Cyber
- SME (PI/PL/EL etc)
- HNW Property & Contents
- Terrorism
• Accident & Health
• Life
- Term / WOL / Critical illness
- Endowment
• UK
• Ireland
• Spain
• Germany
• Denmark
• Canada
• USA
• Australia
• South America
• Japan
• Caribbean
• Single product, multi-currency
distributed in multi-territories
• Premium calculation and doc
generator for internal underwriter
use
• Electronic data capture form for
manual submissions to insurers
• Whitelabelled portals for individual
retailers/clients
• Distribution of same products via
public site and broker network
OUR MARKET EXPERIENCE
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DIRECT TO
CONSUMER
BANCASSURANCE/
RETAIL
BROKER/AGENT
Gadget/renters deposit/subscription
based
P&C and/or L&H products combined
Life and health – cash plan/lifestyle
and age driven
Specialty -
energy/environmental/cyber
Motor/home/commercial combined
Life and health – group life & health
Retail – digital wallet (renters’ insurance)
Bancassurance – life and health
Retail marketplace/mobile
app/ portals
Product design &
pricing
UW rules & rating Uploads & data
enrichment
Bind, payment &
docs
MTA/ endorsements/
renewal
(Self) servicing &
MI Simple claims
New Business Post Sale Servicing (Ops & Self Service)
INSTANDA OVERVIEW – AN END TO END DIGITAL PLATFORM

6. 75%
of our
months
83%
of our
clients < 6
months
95%
of our clients
< 15 months
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BUSINESS BENEFITS
Digitise - current model
• Speed, ease and range of product
(re) launches
• Processing cost reduction
• Reduced admin &
underwriter time
• Reduced IT costs & time
• Improved broker and customer
experience
Digitalisation – change the model
• Move from a pure product provider
to a customer centric solutions
provider
• Use of 3rd party data / rating
services to reduce underwriting
effort but increase
quality/consistency
• Ease and speed of integration and
data migration
Future digital insurer – re invent the model
• Full marketplaces
• P&C - everything from personal lines (e.g. travel),
to commercial specialty (e.g. energy)
• Life & health life stage insurance
• Policy costs of less than €1 (already achieved)
Client ROI
Grow
the business
Digitally
enable the
business
Class leading
business

7. Functional capabilities:
• Flexible customer journey by product by market
• Rate, price & set U/W rules by product & market
• Document engine & customer record
• Policy lifecycle management
• Claims initiation (FNOL) and STP of payment
• Reporting module (bordereaux back into
insurers)
• Data management & analytics (via ODS and
power BI)
• API Framework (e.g. callouts to insurer’s
external rating engines)
• Data (book) migration
HIGH-LEVEL FUNCTIONAL OVERVIEW
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8. Our software provides the ability to reach and convert more customers, with a unique
approach to user journeys…
ENABLED BY INSTANDA
Carrier
(inc Admin, U/W)
Broker
B2B2C
Customer
B2C
Corporate
Buyer
B2B
Product & Coverages UW
Questions
Pricing
Calculations
Business
Rules
Integrations Forms &
Documents
Email MI & Reports
Quote Buy Adjust Renew Cancel FNOL
Carrier and/or
INSTANDA
UX Designer
Carrier and/or
INSTANDA
Configurator
User:
Business
Configuration:
Sites:
Packages:
Transactions:
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CLIENT OVERVIEW
• Selected as European Insurance Platform
• All products and markets in build
• Roll out across all Business Units and European Geographies
• Selected to replace existing modern legacy platform
• Fill product rating, multi-channel distribution and administration
• Migration of existing book
• Further product creation and migration planned
Leading UK
Multi-car
carrier
Other leading
clients
• Global contract
• Product factory
• 10 product | 4 countries
• 3 products
• 2 Geographies