TDI Insurtech Innovation - dtac partnership 17052022.pdf

1. • The power of connection through embedded insurance in Thailand

2. We are bolttech
We are
bolttech
We are an international insurtech,
based in Singapore, with a vision to
connect people with more ways to
protect the things they value.

3. 3 © 2022 bolttech |
We’re solving global industry challenges
The insurance industry is largely antiquated and fragmented, hampered further by a complex
distribution process. The average cost of insurance customer acquisition rose to US$900 per
customer*
The global protection gap stands at a record high of US $1.4 trillion, with the global penetration rate
at only 7.4%**.
The insurance industry only makes up 2% of GDP in emerging markets; meanwhile the embedded
insurance market is forecast to grow to US$722 billion by 2030*** – six times its current size.
We envision an inclusive insurance industry, where any business can provide their customers
relevant protection at the point of need, by accessing our insurance exchange platform.
We are using the latest technology to enable the insurance industry, and create opportunities for
providers, distributors and millions of customers around the world.
* https://www.amsive.com/2021/09/14/how-to-lower-customer-acquisition-cost-in-the-insurance-industry-amsive/#:~:text=Acquisition%20marketing%20has%20driven%20an,need%20to%20be%20that%20way.
** https://www.swissre.com/dam/jcr:ca792993-80ce-49d7-9e4f-7e298e399815/swiss-re-institute-sigma-3-2021-en.pdf
*** https://www.linkedin.com/pulse/embedded-insurance-3-trillion-market-opportunity-could-simon-torrance/

4. 4 © 2022 bolttech |
Who we are
▪ Launched in 2020, we are a fast-growing international insurtech working with 180+
insurers and 700+ distribution partners across 30 markets in our regions covering Asia,
Europe and the U.S.
▪ We have over 1,500 team members around the world with deep expertise in financial
services and insurance, and the technology sectors.

5. 5 © 2021 bolttech |
Our insurance exchange
bolttech has the world’s largest technology-enabled insurance exchange,
connecting insurers, distributors and customers to make it easier and more
efficient to buy and sell insurance and protection products.
Now with US$44 billion in quoted premiums annually, the exchange offers
more than 5,000 products from 180 insurers distributed by 700+ partners
internationally.
We created a hyper-connected ecosystem that is a one-stop solution for
partners wanting to distribute insurance:
▪ Our insurance licenses around the world enable end-to-end hassle-
free insurance solutions
▪ Our highly customisable tech infrastructure provides quick and
seamless integration, regardless of size and complexity
▪ We help our partners meet their customer needs by designing
bespoke insurance products to meet any customer journey or context
▪ By plugging into our headless API, our partners can offer a range of
contextually relevant products within their existing customer journeys.

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How it works
Our insurance exchange enables businesses to connect customers with innovative digital insurance and
protection products quickly and seamlessly
Distribution partners
Insurance distributors
(such as brokers, independent agents, etc.)
Non-insurance businesses
(such as banks, realtors, telcos, ecommerce, etc.)
DTC Carriers
Customers
Insurance Exchange
3rd party product providers
API integration
API integration
API integration
Insurance Solutions Choice & convenience
Allowing customers to choose from a
network of trusted insurers
Simply add insurance
Embedding
customised and contextualised
insurance and protection at point of
sale
Efficient distribution
Expand distribution network for product
providers at lower acquisition costs
Digitally enabled
Digital capabilities supporting partners
throughout customer journeys

7. 7 © 2022 bolttech |
Our technology
Our insurance exchange is powered by a number of modular services:
Multi-function portal supporting all customer, agent and POS portals
bolttech payment, a unified and multi-modal payment service
Personalised, data-driven product recommendation engine
Digital claims service including automated claims and AI fraud detection
Enterprise-grade security and data privacy management

8. 8 © 2022 bolttech |
Thailand’s insurance market remains under-penetrated at 5%*, compared to Hong Kong at 21% and the U.S at 12%.
As of 2019, there are 58** insurance companies in Thailand – 53 non-life, 4 health and 1 reinsurer.
Barriers that limit Thai customers’ access to quality insurance services include:
Consumers have many insurance options but low insurance literacy
Low levels of trust in insurance for consumers in rural areas
▪ 30% of Thai consumers do not feel comfortable providing personal information online***
Expensive premiums and uncertainty about benefits
Lack of access to convenient, recurring payment options
The insurance industry in Thailand
* https://dtacblog.co/en/dtac-dsurance-2/
** https://www.tgia.org/upload/file_group/29/download_1686.pdf
*** https://www.swissre.com/dam/jcr:c8ca84d1-0fad-4e3d-bcf9-facd54d7dd20/ZRH-20-05609-P1_Consumer-Survey_Covid-19_Infographic_A4_THA.pdf
**** https://www.globaldata.com/life-insurance-industry-thailand-will-reach-us22-8bn-2025-forecasts-globaldata/
In the aftermath of the Covid-19
pandemic, the life insurance industry
is projected to grow from US$19.2
billion in 2022 to US$22.8 billion in
2025 in terms of gross written
premium (GWP)****.
The life insurance market in Thailand
is forecast to register a moderate
compound annual growth rate
(CAGR) of 2.7% from 2022 to 2025.
78% of policy owners surveyed
answered that they were ‘likely’ or
‘very likely’ to increase or purchase
additional insurance coverage in
the coming 12 months*****.
There is an increased need to use
data-driven insights to understand
customers better and thus create
higher customer value with more
personalised products online.

9. 9 © 2022 bolttech |
Our partnership with dtac
dtac is one of Thailand’s
largest telcos with over
19.6 million subscribers.
dtac already sells subscribers device protection products
for their mobile devices. Through the success of their
device protection offering, dtac saw the potential to
expand beyond telecommunications services and add
value for customers with complimentary products that
enhance their existing customer journeys. By embedding
insurance into their platform, dtac can offer relevant
protection products at the point of need
Leveraging our expertise in both
technology and insurance, we helped
dtac build their digital insurance
platform dSurance, ensuring they met
all the regulatory requirements and
carrier agreements, and streamlining
the offering with a singular platform
technology integration.
dSurance launched in less than two
months, going live in Thailand in
November 2021, making it the fastest
launch ever for our insurance
exchange platform (multi-product and
carrier) with a partner.

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Customer journeys (hover over each image to play the demo video)
Carriers can advertise for their
products on dtac’s home page
dtac customers can browse a
comprehensive range of products
dtac customers can pay via carrier
billing on dtac’s platform
1. White-labelled: Our technology is fully
integrated with dtac’s platform and
branding
2. Fully customisable platform offers
customers bespoke products and
solutions
3. Seamless customer journey
4. Open architecture allowing any carrier
to join dSurance and offer their
products
5. Payment gateway integration and
carrier billing
6. Speed to market: dtac officially
became an insurance provider in under
two months
7. Continuous improvements and
support provided by bolttech’s team of
experts
Key value proposition to dtac

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dSurance today
With dSurance, dtac is now the first telco in Thailand to offer 10 insurance
products, including personal accident, pet, car and travel, from 8 insurance
carriers.
dtac's dSurance platform saw a 4.9% overall platform conversion rate
within two months of launch. Some individual products on the platform
continue to see an average conversion rate of over 10%.
dSurance products and online ad