Liberty Mutual Insurance - Insurer Innovation Award 2022

1. Liberty Mutual Global Risk Solutions
Global Risk Solutions >
Digital Customer Experience
Next Level Claims &
Risk Management

2. Liberty Mutual Global Risk Solutions
Liberty Mutual Global Risk Solutions
Global Risk Solutions delivers a
full range of innovative risk
solutions to businesses
worldwide, protects customers
from the unexpected and provides
employees with opportunities to
thrive.
largest surety
provider in the U.S.
largest property
and casualty
insurer in the U.S.
largest commercial
lines writer in the U.S.
largest global and
property casualty
insurer
largest surplus
lines carrier in
the U.S.
#1
6th 4th
6th 8th
1. Domestic rankings based on 2021 direct written premium. Global ranking based on 2020 gross written premium, excluding state-owned companies.
Industry rankings1
Financial strength and significant market presence make us a consistent carrier our customers can rely on.

3. for
Liberty Mutual and Helmsman
Customers
The Advent of Best-in-Class
Risk Management

4. Liberty Mutual Global Risk Solutions
Too much time spent sifting through
individual pieces of data to see the whole
picture.
Information lag causes more reactive
measures and delays in identifying
trends.
One size fits all data depiction does
not meet every customer’s needs.
Most tools can only represent small
datasets.
Our Opportunity
Businesses use data to manage risks, identify trends, and forecast
losses to minimize exposure in an ever-changing economic
environment.
Competitor Risk Management tools provide data but do not take it
beyond some quickly summarized statistics.
Data is presented as is without the
ability to gain a deeper intuitive
understanding of underlying facts.
Our goal is to visually represent our customer’s data in a way that is
meaningful, comprehensible, and actionable.

5. Liberty Mutual Global Risk Solutions
Introducing our newest digital tool for
claims & risk management,
the Advanced Reporting Dashboard
Improves decision making
and risk management results
by helping identify trends and emerging
risks within an organization.
Saves time
by facilitating deeper analysis through
meaningful metrics
and is customizable for each customer’s
needs.
Increases productivity
by providing both at-a-glance visibility, as
well as detailed inspection into claims data.
Enables instant data
presentation & distribution
through intuitive drill-down
options, one-click export and
simple print options.

6. Liberty Mutual Global Risk Solutions
Discovery and Ideation
Design
Testing
Feedback and Continuous Iteration
We interviewed risk managers, claims
managers and area managers to learn how
they methodically identify the risks
surrounding their business.
Our user experience focused on
surfacing the critical information to
translate true meaning from their data
and effectively turn insight into action.
Our commitment to gathering
feedback, analyzing it, and,
incorporating it into the design resulted
in an industry-leading RMIS
product.
To differentiate from our industry competitors, the Advanced
Reporting Dashboard was built using a customer –centric design
process.

7. Liberty Mutual Global Risk Solutions
Flexible
Every prebuilt graphic view can be
filtered based on customer needs and
preferences.
Customizable
Graphs and tabs are displayed based on
the customer’s lines of business and filtered
selections.
Focused
the prebuilt views are based on the most
valuable graphic representations for
analysis.
Extensive
Underlying data can be viewed for further
investigation by drilling into graphs with a
simple click.
The result of our research and effort is a product that is:
A closer look

8. Liberty Mutual Global Risk Solutions
Newest technology
manages extremely large
datasets
Provides the most thorough
customization & flexibility in data
depiction
Our customers can easily integrate into their
systems by exporting graphs or full data
sets for further evaluation or presentations
Accessed directly from our Liberty
Mutual online portal
No additional
software
downloads or
logins required
What are our customers saying?
“…we’ve recently worked with [OMITTED FOR
PRIVACY] on a Power BI dashboard and it’s not
nearly as easy to use as this dashboard”
“This is one of the best data
tools that we’ve seen”
“This is the most user-friendly
tool that we have”
Current customer, Risk Manager
at a large multi-national retail chain.
Managing risk for over 500K employees
worldwide.
Current customer, Risk Manager
at an international shipping/supply chain company.
Managing risk for over 440K employees worldwide.
Current customer, Claims Manager
at a national service provider.
Managing claims in 10,000 cities across the
US.
“This is a powerful tool to analyze our data
easily, especially with the large datasets
across my territories”
Current customer, Area Manager
at a large service provider.
Managing territories across the Northeast US.