FWD Group – Insurtech Innovation Award 2023

1. 1
FWD
Cloud-first
Strategy
Apr 2023

2. 2
Cloud-first Strategy – keeping the competitive edge
Gives FWD a competitive
advantage by simplifying
our technology estate as a
differentiator
7%
90%
App Rationalisation
Q4
2020
Q4
2022
Service uptime from 90% (2020F) to over 99% means everything we hold online can be held stable
and secure with AI-ops protection systems, orchestration and automation algorithms and scripts.
Q1 2023 Q4 2023
94
%
100%
Target to achieve
100% Cloud Adoption in 2023
4x Cloud Adoption
in 12 Months
4x Cloud Adoption
in 12 Months
4x Cloud Adoption
in 12 Months
69
%
Cloud Adoption
94
%
27
%
Q4 2020 Q4 2022
3.5x Cloud Adoption
in 2 years
13x App Rationalisation
in 2 years
Q1 2023 Q4 2023
62%
100%
Target to achieve
100% App Rationalisation in
2023
91
%
Key Highlights
Focus on Efficiency
• Provide better environment consistency, faster
deployment and standardation for operations
• Infrastructure as code to reduce time taken to
deploy servers, storage and networking
Scalability and Portability
• Benefit of Multi-Cloud Scaling services
• Certified Conformant by Cloud Native Computing
Foundation
• Easily leverage existing investment into cloud
native technology
Resilience
• Increase the quality of service through the “self-
healing” nature of the standard solutions
• 24 x 7 service availability
Innovation at Speed
• Accelerate AI, industry trends and private offers of
innovation services with cloud native
• Building transformational solutions faster and
reducing time to market
2022 Achievements
• The progress of all markets in 2022 are over 90%
for cloud adoption . Hong Kong, Japan and Thailand
reach 91.8%, 97.4% and 92.4% respectively
• Cambodia is our cloud-born market meaning 100%
cloud adoption
• Thailand One Modularity project on designing with
cloud natives covers at 4 pillars (Serverless,
Microservices, API Driven and Container
Orchestration)
Where we are in our cloud-first journey
FWD Group Cloud-first Strategy

3. 3
Cloud-first Strategy (From 2021 till now)
Cloud Adoption Ratio App Rationalisation Ratio
• Based on the number of applications
migrated to public cloud from the
total number of applications
• Achieving the target set in this metric
benefits FWD from the agility,
innovation, scalability and resilience
Cloud technology provides.
Accelerated Cloud adoption enables
rapid software development and
deployment that delivers speed to
market and best-in-class customer
experiences we are after
• Based on the number of applications
decommissioned from the total
number of applications
• Achieving the target set in this metric
gives FWD a competitive advantage
by simplifying our technology estate
as a differentiator. This simplification
helps to reduce costs and increase
efficiency which can be translated to
create even better proposition and
services for our customers
METRICS
DEFINITION
&
RATIONALE
2023
TARGET
CLOUD
MIGRATION
PROGRESS
Group,
Hong Kong &
Macau
(9 Feb 2021 kick-
off)
Thailand
(10 Feb 2021 kick-
off)
Malaysia
(4 Feb 2021 kick-
off)
Singapore
(10 Feb 2021 kick-
off)
• We achieved 94% cloud adoption rate and 90% app
rationalisation rate in 2022
• Cloud automation (Digital Cloud Platform) enabling all
apps to achieve faster agility and reduce human
intervention
• Cloud native maximises the performance, on-demand,
resilience and cost efficiencies
• Cloud Tech helps streamline our Group Finance and
HR departments in much faster regulatory reporting
and turbo-changing employee experience
• 100% cloud adoption (whatever is cloudable)
• 60%+ cloud native and cloud automation
Philippines
(18 Feb 2021 kick-
off)
• With 93.7% Cloud Adoption
Rate achieved in 2022, we
target to achieve 96.6% target
within 2023.
• By then, 428 application will be
running on public cloud.
• Till 2022 Q4, we have achieved
90% App Rationalisation across
markets.
• In 2023, we aim to complete
the target of 97.4% App
Rationalisation, i.e., all 190
apps will be retired
Japan
(25 Feb 2021 kick-
off)
Vietnam
(24 Feb 2021 kick-
off)
Mainland China
(3 Mar 2021 kick-
off)
How we start and track
FWD Group Cloud-first Strategy

4. 4
Future-ready enterprise architecture
The exec understands the need for significant technology investments on uplift/
transformation
Channel
touchpoints
Enable sales and services
through digital channels for
customers, agents and partners
Core services
enablement
Provides integration fabric of
modular services integration
and orchestration
Business applications (Cube / Omne / D2C / Chat System / Partnership App)
Direct
customers
Individual / Group
sales
Servicing Marketing Partners Branch
External Integrations
Partners
API
Open
API
Process APIs
System APIs
Touchpoints
Modular microservices
Integrations
Integration backbone connects
to other key services and data
Data and analytics
Leverage data to help drive the
business and enhance customer
experiences
Insurance operation
Deliver business operation with
efficiency and effectiveness
Process automation
Infrastructure and
technology
Modernize the infrastructure
and technology foundation
Cloud
First
Strategy
Delivers
the
stability
foundation
for
business
Event brokers Data mesh
Data platforms
Core systems
Life/Group
insurance
Workflow
orchestration
Distribution and
compensation
Reinsurance Billing & collection
Marketing &
campaign
Data Lake Data warehouses
AI and ML
Engines
ETL BI & Reports Data analytics
SOR &
Data domains
Integration
Cloud infrastructure
resilience and scalability
Full automation
increase agility
Innovation
Fully integrated with
cloud technology
Security
Increase server and data
security
Technology Platform
Cloud Infrastructure
(Finance / Health / HR / Customer ) CI/CD Automation
Performance and
Monitoring
Identity Access
Management
Events and Streaming
QA Centre of Excellence
Experience APIs

5. 5 FWD Group Cloud-first Strategy
FWD Multi-cloud Target
Multi-cloud Management
Microsoft Azure

6. 6 FWD Group Cloud-first Strategy
FWD Multi-cloud Target
Our multi-cloud strategy provides business agility, risk mitigation and improved cloud consumption cost
efficiency benefits for the Group
Cloud
consumption cost
efficiency
Competitive edge
Concentration risk
Limited price negotiation power
Loss of price advantage without
competition
More price negotiation power
Advantage brought by introduction of
competition
- assumes volume for multi cloud exists
Vendor lock-in mitigated
Distribute all resources across 2 or more
cloud platforms for production
Increased Vendor lock-in
Concentrated all resources in 1 cloud
platform for production
Single cloud Multiple Clouds
Limited to single cloud features
Prolonged solution design and
procurement process with additional
services needed
Greater cloud native features/services
Process streamlined with the multi-cloud
standard setup and outline agreement
establishment
Flexibility
Extended
Alternative or additional cloud service
offerings to fulfill specific business
requirements
Limited
Cloud service offerings limited to single
cloud platform
Single cloud service capability
Knowledge and experience limited to
single cloud platform
Extended skillset per individual
Accelerate innovation with alternative
cloud platforms
Productivity & Time-
to-market
FWD core data, security, collaboration and backend platform legacy modernisation migration on Azure; Cloud native
development on AWS (Digital Cloud Platform ); market specific customer facing apps and revenue generating apps
(Azure or AWS – Primary/Secondary)

7. 7 FWD Group Cloud-first Strategy
Form of FWD Cloud Centre of Excellence (CCoE)
Build a comprehensive, leading practice, Cloud Center of Excellence (CCoE) operating model
aligned with key stakeholder groups (Group and Markets) in order to accelerate Cloud
enablement and operation
Capabilities & Functions: What
Capabilities and Functions will the
CCoE deliver over time
Process & Tools: How is
work executed and what
tools are used to enable
collaboration,
communication and enhance
ways of working
Interfaces: How do CCoE groups interact with
each other and other stakeholder groups
Organization Structure:
How is the CCoE
structured and who is
accountable for doing
the work
Governance:
How does the CCoE
make, sponsor and
enforce the right
decisions
People: What new roles / skills
will be needed? What does the
operating model look like?
Performance
Metrics: How does
success look like
for CCoE
Governance
People
Capabilities &
Functions
Interfaces
Organization
Structure
Process &
Tools
1
2
3
4
5
7
Cloud CoE
Operating
Model
Performance
Metrics
6
Process &
Governance
Operating
Model & Talent
Rotation
Technology
Enabler

8. 8
Migration journey
Cloud Center of Excellence Office - Migration Program
FWD Group Cloud-first Strategy
Migration
Volume
REHOST
REMEDIATION RE-ENGINEER
RETIRED
On Demand Infrastructure Future Proofed Applications Future Ready Applications Q4
2023
Value
Levers
• Virtualisation & vendor lock-in avoidance
• Elasticity to scale up/down based on
demand
• 24x7 global availability with integrated
resilience
• Less time/effort spent on provisioning/planning, through increased
automation
• Significant improvements in risk management and operational
effectiveness
• Cloud services or Next generation SOA – services not only for
application integration but also for Client, Partner and Channel
integration
• Access to new markets
• Ability to provide services that can be consumed on a pay per use
basis
• Greater ability to experiment and respond to market shifts
• Increased aligned market responsiveness to user or partner
preferences
• Economies of scale by sharing compute
resources (hardware, licenses, etc.)
and reducing costs of systems
administration
• Increased pooling & prioritisation of
resources and their allocation
• Movement from fixed costs into
variable costs
• 10-20% increase in VNB through access to new channels enabled by
Cloud/Digital
• 15-25% improved speed to market through greater agility
• 25-30% FWD resource rotation from BAU to Innovative work
TARGET 3-5 Years extension of useful life of
applications
TARGET 30-55% Cost Reduction
Q4
2020

9. 9
FWD Cloud Centre of Excellence (CCoE)
Cloud Center of Excellence Office - Migration Factory
FWD Group Cloud-first Strategy
STRATEGIC CHANGE BUREAU
CMDB
High Level
Assessment
Application
Team
Appropriate
Benefits
Case
approved
High Level
Benefits
Case
Benefits case not
appropriate for
transformation
RATIONALISE
/ REPLACE
Cut
over
Infrastructu
re Removal
Detailed
Discover
y
Detailed
Design
REHOST
(Lift&Shift)
CCoE Migration Factory
TRANSFORMATION CONTROL
Cut
over
Infrastructu
re Removal
REMEDIATE /
REPLATFORM
Detailed
Discover
y
Detailed
Design
REMAIN /
RETAIN
Detailed
Discover
y
Detailed
Design Cut
over
Sprint
Planning
Scope
REVIEW
REMOVE /
RETIRE
Cut
over
Infrastructu
re Removal
Detailed
Discover
y
Detailed
Design
Detailed Discovery
Infrastructu
re Removal
RE-ENGINEER
/ REFACTOR
Cut
over
Business Process
Analysis
Shut
Down
Infra
Prov
PaaS to PaaS
P2P
Relocate
V2V
P2V
Infra
Prov
Remediate
Reload
Restore
Refresh
Re-platform
Re-architect
Recode
Remain
DC
Close
Strategic
DC
Relocated Tech Refresh
In Situ Infra Refresh
No Change ->
Stranded
Lift and Shift
Application Version
Application Instance
Rationalise
Application Decom
Active Removal
Sunset
Remov
e
Cloud
Application
Strategy
Cloud Application
Implementation
Infrastructu
re Removal
Infra
Team
Migration guardrails
FWD CCoE will assess and migrate workloads to target Cloud
following a defined roadmap (following 6R process) through:
• Move of non-core applications to SaaS in the cloud
• Rehosting of high-volume, scalable applications on IaaS
platforms
• Build of a Azure Group data lake to take advantage of data
analytics, artificial intelligence, and machine learning
• Replatform of applications to capitalize on cloud-native
software solutions and tools
• Decouple legacy applications (LifeAsia, Group, Core PAS
AS400 based) that can’t move to cloud to improve agility and
reduce data processing footprint.

10. 10
Building a tech-savvy team
FWD Technology Academy – Learning Journey
Snapshot
Build a tech-savvy leadership team through comprehensive collection of transformative learning
programmes
31
32
44
59
76
109
0 20 40 60 80 100 120
Azure Security Engineer Associate
Azure Solutions Architect Expert
Azure Administrator Associate
AWS Cloud Practitioner
AWS Solution Architect Associate
Azure Fundamentals
Top 6 Cloud Certifications
536
Certificates
AWS,…
Microsoft,
334
MongoD…
Cloud certificates
awarded
1,000
Unique
Staffs
Trained
(1,742
training
courses
conducted)
Group Office &
Shared Service
800
Philippines
65
Indonesia
49
Cambodia
13
Singapore
44
Thailand
183
Hong Kong
331
Vietnam
55
Japa
n…
Malaysia
10
No. of courses conducted
30
7
159
137
24
32
25
113
377
20
23
63
21
34
14
22
0% 20% 40% 60% 80% 100%
Vietnam
Malaysia
Japan
Hong Kong
Indonesia
Philippines
Singapore
Thailand
Group Office/Shared…
Number of Unique Tech Staffs
Trained
Trained Not yet trained 87% Tech Staff
Trained across
10 BUs
100
%
84%
64%
48%
53%
69%
100
%
23%
60%
FWD Group Cloud-first Strategy

11. 11 FWD Group Cloud-first Strategy
Our cloud-first journey continues …
2023/24 Priorities: Cloud Native and Automation
1. Organization and
Governance: Enable business
and IT to successfully
leverage public cloud
services to meet business
goals
2. Infrastructure and
Operations: Enable to
access, consume and
manage public cloud services
efficiently and in a
controllable manner
3. Software Engineering,
Application Architecture and
Data Governance: Entail
updating the software
delivery life cycle to include
agile methodologies and
tooling, adopting new
architectural patterns,
embracing management
styles such as DevOps, and
adding robust data
governance and
management
4. Security, Risk and Identity:
Stage 0
Stage 1
Stage 2
Stage 3
Ad Hoc Cloud
Opportunistic and
Planned Cloud
Trusted and
Repeatable Cloud
Automated and
Intelligent Cloud
We are now in Stage 2

12. 12
Our cloud-first journey continues …
Cloud Native and Cloud Automation
FWD Group Cloud-first Strategy
Ensure adoption of cloud native/automation and modernization
Cloud Native
To build and deploy applications that maximize the advantage of the
cloud computing delivery model by enabling the 4 native patterns:
• Service Mesh patterns – Observability/Monitoring and SRE
• PaaS patterns – Utilize Platform as a Service, reduce server ops
work
• Container based patterns – Cloud managed container clusters
• DevSecOps process – Security on CI/CD process
Cloud Automation Terraform – Infrastructure as Code (IaC) Automation
• Operate all cloud elements
• Checker and Marker
• Upskilling the platform users by introducing self-service.
Ansible On Cloud – Configuration Management (CI) Automation
• Secured the Cloud Configuration Asset Automation
• Eliminate configuration drift, repetitive manual tasks and human
errors