Personal Information
Unternehmen/Arbeitsplatz
Woking United Kingdom
Beruf
Customer Service / Training Manager
Branche
NGO / Public Service
Info
KEY ACHIEVEMENTS
• The Management of both Customer Service Departments and Contact Centres for major blue chip companies and public bodies
• Acted as coach and mentor to staff to help improve productivity and performance across departments and contact centres
• Responsible for the development and promotion of a local authority’s Contact Centre / customer service strategy.The management of 3 sites with budget responsibility of £1.3m.
• The management of a B2B Contact Centre
• Worked closely with a number of departments on the expansion of new services that would be offered to the customer as and when suitable areas were identified for inclusion..
• Managed a number of cu...
Dokumente
(1)Personal Information
Unternehmen/Arbeitsplatz
Woking United Kingdom
Beruf
Customer Service / Training Manager
Branche
NGO / Public Service
Info
KEY ACHIEVEMENTS
• The Management of both Customer Service Departments and Contact Centres for major blue chip companies and public bodies
• Acted as coach and mentor to staff to help improve productivity and performance across departments and contact centres
• Responsible for the development and promotion of a local authority’s Contact Centre / customer service strategy.The management of 3 sites with budget responsibility of £1.3m.
• The management of a B2B Contact Centre
• Worked closely with a number of departments on the expansion of new services that would be offered to the customer as and when suitable areas were identified for inclusion..
• Managed a number of cu...