1. HUFRIZE ASPI SHROFF
Mobile: +971 55 576 3246 ~ E-Mail: hufrize@gmail.com
A goal oriented professional with proven experience and capacity to perform under pressure in the most
challenging situation, coupled with the initiative and experience to adapt to and pursue organization objectives in
Logistics, Operations & Distribution and Customer Support experience with strong proficiency in computers. Hands
on experience in managing and tracking shipments and providing customers with advice and shipment alternatives.
Leverage in depth knowledge of the market place and the operational landscape to significantly increase revenue
and operational efficiency. Possess excellent communication, interpersonal, negotiating, team management, and
organizational skills. Possess a valid UAE driving license.
STRENGTHS
Customer Focus Project Management Team Player Quality Assurance
MIS Reporting Process Improvement Problem Solver Strategic Planning
Customer Service Warehousing & Distribution Focused Innovations Change Management
Business Analysis Analytical & Interpersonal Skills Key Account Management Business Intelligence
SELECTED ACCOMPLISHMENTS AND SYNOPSIS
A result oriented professional with over 16 years of UAE experience in the area of Customer service, Logistics
and Operations within Logistic and Freight Forwarding sector
Last worked as Shipping / Logistics Controller with Emerson Climate Technologies fze, Dubai
Proficient in preparing structured MIS reports for senior management with detailed analysis
Strong Analytical and communication skills. Proven track record of answering business questions using a
quantitative, data-driven, analytical approach
Possess knowledge of HSSE Standards ensuring Fleet Operations and Logistics Dispatch compliance
Successfully handled challenging customers through effective communication and customer service skills,
ensured timely follow ups and regular updates
Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action
plans, and lead team to meet or exceed targeted goals
Possess supervisory experience of large volume of stock, technical inventories, cataloguing, warehousing &
logistics
Experienced in business process redesign, management control systems and organization structure redesign
Strong Operational process improvement background through effective cost reduction, tactical planning, cost
reduction and resultant profit growth strategies
OCCUPATIONAL CONTOUR
Shipping / Logistic Coordinator Feb 2005 – Mar 2016
Emerson Climate Technologies FZE, Dubai, U.A.E
Reporting to Operation Director MEA region, spearhead a team of five professionals. Provide Customer service in the
area of clearance & Delivery, Customs Documentation, for Key Accounts, like Sharjah & Kuwait Manifesting, UAE,
Fawaz Refrigeration & AC, UAE, Hassounah Refrigeration, KSA and Metraclark, South Africa. Oversee the Logistics
Dispatch & Loading team operations ensuring providing clear instructions and follow them so as not to impact exports
Oversee and supervise Logistics functions, developing progressive plans for the improvement and
maximization of resources and fulfilling capacity potential in conjunction with meeting / exceeding customer
requirements and achieving profitability for the company
Liaise with custom agents on customs duties and tariff classifications on procedures and documentations.
Coordinate with overseas suppliers at first to confirm time and availability of consignments as being ready for
dispatch from inbound

2. Maximize Shipping and Receiving efficiencies. Minimize costs through handling reduction, process
improvements and other activities
Engaged outside contractors to supplement in-house container movements, responsibly and at best
negotiated rates
Ensure providing exceptional customer service is the top priority of every interaction. Maintain scheduled
shipments to meet customer quality and delivery expectations
Recommend new procedure and system changes as needed for continuous improvement
Responsible for sourcing the most efficient and economic freight forwarder and ensure availability and
establishing standard contracts at competitive prices
Arranged uplift of imports and exports consignments, liaising with hire truckers on the best freight charges
agreed upon
Performed & implemented all custom clearance activities such as following upcoming Shipment, documents
transactions & day-to-day related activities in accordance with the objectives, policies & procedures
Collected and checked the original shipping documents from the Purchase department for submission to
Customs and to make sure all documents are available before the arrival of goods at port
Responsible for verifying dates of shipment & inspection, receiving pre-production sample, approval on
packaging, payment procedure and handling all shipment documentations
Perform national and international observation of the market to identify tendencies and assist in incorporating
new technologies into the logistic portfolio
Ensured all International suppliers are decentralized, structures and processes need to be established with
the divisions to optimize supply levels and managed such issues as slow moving and obsolete stocks,
documentations, insurance and bills of lading
Customer Support Executive Oct 2000 – Feb 2005
Emerson Climate Technologies FZE, Dubai, U.A.E
Reporting to Sales & Marketing Manager, recruited to assist Key account manager in KPIs, purchasing, Shipping and
Logistics.
Maintained positive attitude towards customers and associates by being friendly and courteous. Provided
customer assistance as needed
Prepared a variety of status reports, including activity, closings, follow-up, and adherence to goals
Coordinated with overseas suppliers at first to confirm time and availability of consignments as being ready
for dispatch from inbound. Checked the stock availability or production schedules & forward the order details
to distribution department
Assisted the Sales team with details of customer’s orders & requests for quotations and updated them on
any problems which affect customer relationship
Prepared undertaking documents / Shipping guarantees to customs authorities in case of documents
shortage or delay and followed up with the clearing agents to close it
Participated in the overall planning, coordination, supervision and control of the Procurement Section and its
relative activities
Monitored and prepared reports to evaluate the performance of clearing agents and report it to Logistics
manager. Updated database of customer records with INCO & payment terms.
Liaised with freight agent for clearing consignments as well as custom department for clearance of
consignments by sea and air including custom documentation, wharf charges and delivery of consignment
plus transportation
Advised Supply Manager on the most appropriate procurement and bid evaluation strategy
Responsible for Market research, purchase custody, control issues and record keeping of mechanical spares,
consumables, chemicals and inventory system
Previously held positions
Custom Service Executive, Kodak India Ltd., India 1985 – 1999
EDUCATION AND CREDENTIAL
Bachelors, Commerce 1981
University of Mumbai, Maharashtra, India