Enhancing Unified Communication Experience through Microsoft Lync SDK and UCMA

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Harbinger Systems - HRTech Builder of Choice

webinar "Enhancing Unified Communication Experience Through Microsoft Lync SDK and UCMA" on July 31st, 2013. Learn about how Unified Communications frameworks such as MS Lync SDK and UCMA can be leveraged to improve the customer experience.

Technologie Business

Enhancing Unified Communication experience
through Microsoft Lync SDK and UCMA
Welcome to the webinar on
by Harbinger Systems

Presenters
Anjanikumar Shukla
General Manager
Business Development
Dinesh Vaidya
Senior Project Lead

Agenda
• Microsoft Lync Server
• Lync SDK - What is it? What can be done using Lync
SDK?
• Examples of applications
• UCMA - What is it? What can be done using UCMA?
• Examples of Applications
• Summary
• Q & A

Microsoft Lync Server
• What is Microsoft Lync Server ?
• Features
– Instant Messaging
– Presence
– VoIP
– Conferencing
– File Transfer
• Microsoft Lync is the default client.

Lync SDK
• What powers does Lync SDK give to the
developer?
– Unified Communications enable existing business
applications.
– Extend the Lync client itself
– Build a custom application with Lync features
– Totally replace the Lync client by a new UI
• What is Lync SDK ?
– Client API.
– Set of UI controls.

Lync SDK ... Continued
Lync SDK 2010
– Sign-In/Search/Contact-Info/Presence
– Contact List/Group Management
– Conversations(Audio, Video)/IM/Conferencing
– Contextual conversations
Lync SDK 2013
– Application Sharing APIs
– Content Sharing APIs
– Persistent Chat APIs

Lync SDK ... Continued
Example 1 – Essence of Presence

Lync SDK ... Continued
Example 2 – Conversation Translator

Lync SDK - Summary
Lync SDK gives our custom application or existing
business process applications the capability to do
everything which the default Lync client can do.

UCMA
• What is UCMA?
– API set that helps build middle tier applications
those work with the MS Lync Server platform to
address specific business needs.
• What are the main business scenarios where
UCMA can be applied ?
– Contact Center or Helpdesk Application
– Notification Systems
– Interactive BOTs
– Conferencing Systems

UCMA
Platform and Endpoints
Signaling
Communication Collaboration
Conferencing
Instant Messaging
Extensibility
Conference Management
Audio Video
Conversation / Call
Presence Contact Groups
Signaling Connection Management Basic Classes
c

UCMA
• Example 1 – Application built on Contact center sample

UCMA - Summary
• UCMA is a strong library for development of
middle tier applications for Lync Server
platform. These applications can save a lot of
time and money for the organization.
• To see the examples in action, visit this link:
http://www.harbinger-systems.com/microsoft-lync-as-an-
extensible-platform

Thank You!
Visit us at: www.harbinger-systems.com
Write to us at: hsplinfo@harbingergroup.com
Blog: blog.harbinger-systems.com
Twitter: twitter.com/HarbingerSys (@HarbingerSys)
Slideshare: slideshare.net/hsplmkting
Facebook: facebook.com/harbingersys
LinkedIn: linkedin.com/company/382306
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Existing times are making us think beyond the immediate needs and instead consider different possibilities for the future. This makes recalibration the need of the hour. We have identified four areas where technology product owners can do with some insights – how to change product strategy according to changing demands; how to position a popular product in a new market; how to build a new product for an unmet need; and, finally, how to introduce something new for your existing customers. In this webinar, our experts will address these points as well as guide you on the new challenges and behaviors of remote users. We will also have Jeremy Tillman of TrainUp share his thoughts as a guest speaker. Key Takeaways: - Types of recalibrations which can be considered according to market situations - How to structure plans to fulfill unanticipated demand changes - Tried and tested approaches that have worked for some customers, even in tough times

Recalibrating Product Strategy - Addressing Demand Shifts in Existing Markets

Harbinger Systems - HRTech Builder of Choice

Have you experienced the need to collect data from different HR systems for measuring business outcomes? If yes, the struggle is real – most HR Tech applications offer different analytics support. Some with basic predefined reports, others with interactive dashboards,and the rest with self-service BI. Architecting and integrating these types of analytical capabilities needs understanding of how deeper integrations between different HR systems are done at the data layer. Join our speakers Prachi Kulkarni, Senior General Manager - Technology and Maheshkumar Kharade, AGM - Technology, to decode this integration puzzle with powerful insights on how to deliver integrated analytical capabilities, overcome challenges in collecting data from multiple HR applications, and more. Further, attendees will get an opportunity to experience a walkthrough of how one such data warehouse implementation was done for our customers –for improved, seamless analytical capabilities. During this HR Tech Integration Masterclass webinar, you will understand: · How to collect data from different HR applications via integrations · Challenges one may encounter in making HR data ready for analytics · A tried-and-tested business case walkthrough

How to Gain Key Insights from Data Distributed Across Multiple HR Systems

Harbinger Systems - HRTech Builder of Choice

Learning and Development tools have seen a huge transformation over the last couple of years. Learning is not restricted to a single channel like an LMS or a repository of content. It is now a complex ecosystem of Learning Experience Platforms (LXP), Microlearning tools, Collaboration Tools, and multiple content sources. In order to deliver a seamless learning experience to organizations, one needs a sound integration strategy. In this webinar, our speakers Bharti Satpute, General Manager – Projects, and Maheshkumar Kharade, AGM – Technology, will discuss common scenarios where we have helped our customers successfully integrate multiple learning tools into their ecosystem of HR applications. Participants will also get insights into data exchange, progress tracking, modes and levels of integration. In these 30 minutes, you will understand: · Different integration scenarios · Data exchange between LMS, LXP, and HR Apps · Learning content integration using standards

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Harbinger Systems - HRTech Builder of Choice

Product engineering is every software product owner’s mainstay. During normal times, product owners find the balance between market demands and their product offerings by banking on suitable design features. However, in times of disruptions, such as the current one caused by COVID-19 pandemic, it is critical to make the choice between adapting to the market needs or to go with the existing product design. In this webinar, we will focus on how technology product owners can implement the right product strategy to address customer pain points. The session will serve as a guide for owners to structure their plans to fulfil unanticipated demand changes. Key takeaways - A glimpse of Harbinger's framework for selecting between market demands and product offerings - Success stories of some technology product companies which focused on the same market with new products - Snapshot of Harbinger's product strategy consulting service

Recalibrating Product Strategy - Addressing Demand Shifts in Existing Markets

Harbinger Systems - HRTech Builder of Choice

In today’s pressing times, remote working plays a critical role for organizations to function smoothly. Harbinger Systems brings to you a comprehensive webinar on integrations – how the systems of records such as HRIS, LMS, and project management; and systems of engagements such as collaboration tools and engagement platforms can effectively work together to make lives easier. Our speakers, Dr. Vikas Joshi, CEO - Harbinger Group and Maheshkumar Kharade, AGM Technology - Harbinger Systems, will share insights on the ways in which different platforms can be integrated with organization-specific scenarios and workflows. This will prove to be vital as companies will be required to opt for collaboration tools in the post-pandemic circumstances as well. In this 30-minute webinar you will understand: • Emerging integration requirements in HR Tech due to impact of COVID-19 • Multiple integration approaches and examples • How to create a checklist for your integration workflows

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A webinar on HR Tech chatbots - Guide to automate HR applications using AI and ML by Harbinger Systems. What You Will Learn • AI and ML trends related to HR tech applications • Examples of chatbots in Recruitment, Time Off, Payroll and Benefits • Insights and comparison of available AI tools and technologies for building chatbots • Challenges in adoption and deployment of chatbots and how to overcome those Presented by Shrikant Pattathil - President and Mahesh Kharade - AGM, Technology at Harbinger Systems.

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Harbinger Systems - HRTech Builder of Choice

Harbinger Systems, a technology partner to leading product companies, in its zeal to foster a work environment where employees feel engaged and motivated, has been utilizing various innovative methods to promote continuous dialog with employees and provide continuous feedback. The results are striking! These efforts improved productivity on business deliverables, increased customer satisfaction enabling multi-year engagements and minimized employee turnover. Maintaining employee engagement has been ranked as one of the top priorities of organizations for years. It has been clearly established that when employees are given regular feedback (be it positive or adjusting), they feel cared for. Such employees who feel valued are often the most engaged employees. The real challenge lies in the effective implementation of continuous feedback approach. Due to the increasing demands of their role, managers/leaders find it arduous to engage with their employees on a regular basis. Technology can really play a pivotal role in simplifying and facilitating open dialog and continuous feedback in organizations, by building on ideas of One-on-One's and Pulse meetings. Technology can also aid in generating and bringing out meaningful, actionable insights by analyzing data gathered from the various feedback channels. Thank you for joining us for an insightful webinar on " Engage for Success: Improve Workforce Engagement with Open Communication and Continuous Feedback". Attendees got insights on the cost of employee disengagement, The relation between continuous feedback and workforce engagement, and how Harbinger improved employee engagement through open communication. We would also conduct a demo of system to manage and track such communication.

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The presentation explores the development and application of artificial intelligence (AI) from its inception to its current status in the modern world. The term "artificial intelligence" was first coined by John McCarthy in 1956 to describe efforts to develop computer programs capable of performing tasks that typically require human intelligence. This concept was first introduced at a conference held at Dartmouth College, where programs demonstrated capabilities such as playing chess, proving theorems, and interpreting texts. In the early stages, Alan Turing contributed to the field by defining intelligence as the ability of a being to respond to certain questions intelligently, proposing what is now known as the Turing Test to evaluate the presence of intelligent behavior in machines. As the decades progressed, AI evolved significantly. The 1980s focused on machine learning, teaching computers to learn from data, leading to the development of models that could improve their performance based on their experiences. The 1990s and 2000s saw further advances in algorithms and computational power, which allowed for more sophisticated data analysis techniques, including data mining. By the 2010s, the proliferation of big data and the refinement of deep learning techniques enabled AI to become mainstream. Notable milestones included the success of Google's AlphaGo and advancements in autonomous vehicles by companies like Tesla and Waymo. A major theme of the presentation is the application of generative AI, which has been used for tasks such as natural language text generation, translation, and question answering. Generative AI uses large datasets to train models that can then produce new, coherent pieces of text or other media. The presentation also discusses the ethical implications and the need for regulation in AI, highlighting issues such as privacy, bias, and the potential for misuse. These concerns have prompted calls for comprehensive regulations to ensure the safe and equitable use of AI technologies. Artificial intelligence has also played a significant role in healthcare, particularly highlighted during the COVID-19 pandemic, where it was used in drug discovery, vaccine development, and analyzing the spread of the virus. The capabilities of AI in healthcare are vast, ranging from medical diagnostics to personalized medicine, demonstrating the technology's potential to revolutionize fields beyond just technical or consumer applications. In conclusion, AI continues to be a rapidly evolving field with significant implications for various aspects of society. The development from theoretical concepts to real-world applications illustrates both the potential benefits and the challenges that come with integrating advanced technologies into everyday life. The ongoing discussion about AI ethics and regulation underscores the importance of managing these technologies responsibly to maximize their their benefits while minimizing potential harms.

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Enhancing Unified Communication Experience through Microsoft Lync SDK and UCMA

1. Enhancing Unified Communication experience through Microsoft Lync SDK and UCMA Welcome to the webinar on by Harbinger Systems

2. Presenters Anjanikumar Shukla General Manager Business Development Dinesh Vaidya Senior Project Lead

3. Agenda • Microsoft Lync Server • Lync SDK - What is it? What can be done using Lync SDK? • Examples of applications • UCMA - What is it? What can be done using UCMA? • Examples of Applications • Summary • Q & A

4. Microsoft Lync Server • What is Microsoft Lync Server ? • Features – Instant Messaging – Presence – VoIP – Conferencing – File Transfer • Microsoft Lync is the default client.

5. Lync SDK • What powers does Lync SDK give to the developer? – Unified Communications enable existing business applications. – Extend the Lync client itself – Build a custom application with Lync features – Totally replace the Lync client by a new UI • What is Lync SDK ? – Client API. – Set of UI controls.

6. Lync SDK ... Continued Lync SDK 2010 – Sign-In/Search/Contact-Info/Presence – Contact List/Group Management – Conversations(Audio, Video)/IM/Conferencing – Contextual conversations Lync SDK 2013 – Application Sharing APIs – Content Sharing APIs – Persistent Chat APIs

7. Lync SDK ... Continued Example 1 – Essence of Presence

8. Lync SDK ... Continued Example 2 – Conversation Translator

9. Lync SDK - Summary Lync SDK gives our custom application or existing business process applications the capability to do everything which the default Lync client can do.

10. UCMA • What is UCMA? – API set that helps build middle tier applications those work with the MS Lync Server platform to address specific business needs. • What are the main business scenarios where UCMA can be applied ? – Contact Center or Helpdesk Application – Notification Systems – Interactive BOTs – Conferencing Systems

11. UCMA Platform and Endpoints Signaling Communication Collaboration Conferencing Instant Messaging Extensibility Conference Management Audio Video Conversation / Call Presence Contact Groups Signaling Connection Management Basic Classes c

12. UCMA • Example 1 – Application built on Contact center sample

13. UCMA Example 2 – Visual IVR

14. UCMA - Summary • UCMA is a strong library for development of middle tier applications for Lync Server platform. These applications can save a lot of time and money for the organization. • To see the examples in action, visit this link: http://www.harbinger-systems.com/microsoft-lync-as-an- extensible-platform

15. Q & A

16. Thank You! Visit us at: www.harbinger-systems.com Write to us at: hsplinfo@harbingergroup.com Blog: blog.harbinger-systems.com Twitter: twitter.com/HarbingerSys (@HarbingerSys) Slideshare: slideshare.net/hsplmkting Facebook: facebook.com/harbingersys LinkedIn: linkedin.com/company/382306 Follow us

Enhancing Unified Communication Experience through Microsoft Lync SDK and UCMA

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