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Kathleen Herath AVP — Health and Productivity Nationwide Nationwide Case Study July 13, 2011
auto and homeowners insurance insurance for motorcycles, boats, vehicle fleets, businesses and mobile homes home equity and home mortgage lines of credit traditional life and variable life insurance annuities retirement plans mutual funds specialty investments business cost management health and productivity management (NBH) excess and surplus insurance Nationwide –   Who We Are Diversified insurance and financial services organization My life. My choice. My health. Nationwide Internal Health and Productivity
My life. My choice. My health. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],My life. My choice. My health. Nationwide Internal Health and Productivity
[object Object],[object Object],[object Object],[object Object],[object Object],NBH Lifestyle Behavior Coaching Telephonic and web-based coaching courses as well as self directed modules of learning NBH Disease Management CAD, CHF, Diabetes, Maternity Management, Oncology (others courses available with self-referral (i.e. Asthma, Depression, Back Pain) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Nationwide Associate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The  My Health  Model My life. My choice. My health. Nationwide Internal Health and Productivity
Incentives and Outcomes My life. My choice. My health. Nationwide Internal Health and Productivity $25 HRA deposit $25 HRA  deposit $260 HRA $260 HRA or HSA  $260 decrease on the cost of health care coverage $260 decrease on the cost of spouse health care coverage Year 1 Requirements Incentive Requirements Requirements Requirements Requirements ,[object Object],[object Object],Incentive Incentive Incentive ,[object Object],[object Object],$260 HRA deposit $260 decrease on cost of healthcare coverage ,[object Object],[object Object],Incentive ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],$260 HRA or HSA  $312 decrease on the cost of health care coverage $312 decrease on the cost of spouse health care coverage Year 2 Year 3 Year 4 Year 5
My Health  Promotion Variety of communication materials used – brochures, table tent, posters, dedicated web site and buttons. Consumerism –message educates associates about how much Nationwide cares about them Associate Testimonials – associates share their success stories, which are featured on posters, single page handouts and a dedicated web page. Materials change each year – while the  My Health  branding remains constant, material content is updated with each year’s launch. Leadership Call to Action – working with leadership to create a call to action, followed by leadership support. My life. My choice. My health. Nationwide Internal Health and Productivity
Dedicated website   – used to communicate and promote all aspects of  My Health. My Health  Champions – support and spread the program efforts across all demographic and geographical locations. Healthy Holiday Challenge – encourage associates to continue their healthy lifestyle choices/changes during the holiday season. My life. My choice. My health. Nationwide Internal Health and Productivity
My life. My choice. My health. Nationwide Internal Health and Productivity
Learnings for Keeping Communications Fresh ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],My life. My choice. My health. Nationwide Internal Health and Productivity
Integrating Behavioral Health Occupational Health Worksite Disability and Disease Management Health Assessments Wellness Programs My life. My choice. My health. Nationwide Internal Health and Productivity
Benefit Design Best Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],My life. My choice. My health. Nationwide Internal Health and Productivity
Integrated Scorecard Measurement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],My life. My choice. My health. Nationwide Internal Health and Productivity
CARE Report:  Business Leader  C A R E Claims Cost Absence & Productivity Losses Risk Profile Education and Enrollment My life. My choice. My health. Nationwide Internal Health and Productivity
State of Health  *”Do Nothing” annualized each year Low-Risk  1.0 and High-Risk  0.4 source Oswald Companies,
State of Health Comparison Year 1 to Year 5 Trend Year 1 - Nationwide Associate “State of Health” 45% 23 %  26% Low Risk High Risk Moderate Risk Chronic Disease 6% Maintain Health  Improve Health  Manage Health   Year 5 - Nationwide Associate “State of Health” 61.0% 24.1% 8.8% Low Risk High Risk Moderate Risk Chronic Disease 6% Maintain Health  Improve Health  Manage Health   My life. My choice. My health. Nationwide Internal Health and Productivity
[object Object],[object Object],[object Object],[object Object],[object Object],Outcome Data
Our Best Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],My life. My choice. My health. Nationwide Internal Health and Productivity
Nationwide Health & Productivity Awards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],My life. My choice. My health. Nationwide Internal Health and Productivity
Thank You Contact information:  Kathleen Herath [email_address] 614.249.4058 linkedin.com My life. My choice. My health. Nationwide Internal Health and Productivity

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Koop Award Winner Nationwide Mutual with Kathleen Herath

  • 1. Kathleen Herath AVP — Health and Productivity Nationwide Nationwide Case Study July 13, 2011
  • 2. auto and homeowners insurance insurance for motorcycles, boats, vehicle fleets, businesses and mobile homes home equity and home mortgage lines of credit traditional life and variable life insurance annuities retirement plans mutual funds specialty investments business cost management health and productivity management (NBH) excess and surplus insurance Nationwide – Who We Are Diversified insurance and financial services organization My life. My choice. My health. Nationwide Internal Health and Productivity
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  • 6. My Health Promotion Variety of communication materials used – brochures, table tent, posters, dedicated web site and buttons. Consumerism –message educates associates about how much Nationwide cares about them Associate Testimonials – associates share their success stories, which are featured on posters, single page handouts and a dedicated web page. Materials change each year – while the My Health branding remains constant, material content is updated with each year’s launch. Leadership Call to Action – working with leadership to create a call to action, followed by leadership support. My life. My choice. My health. Nationwide Internal Health and Productivity
  • 7. Dedicated website – used to communicate and promote all aspects of My Health. My Health Champions – support and spread the program efforts across all demographic and geographical locations. Healthy Holiday Challenge – encourage associates to continue their healthy lifestyle choices/changes during the holiday season. My life. My choice. My health. Nationwide Internal Health and Productivity
  • 8. My life. My choice. My health. Nationwide Internal Health and Productivity
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  • 10. Integrating Behavioral Health Occupational Health Worksite Disability and Disease Management Health Assessments Wellness Programs My life. My choice. My health. Nationwide Internal Health and Productivity
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  • 13. CARE Report: Business Leader C A R E Claims Cost Absence & Productivity Losses Risk Profile Education and Enrollment My life. My choice. My health. Nationwide Internal Health and Productivity
  • 14. State of Health *”Do Nothing” annualized each year Low-Risk 1.0 and High-Risk 0.4 source Oswald Companies,
  • 15. State of Health Comparison Year 1 to Year 5 Trend Year 1 - Nationwide Associate “State of Health” 45% 23 % 26% Low Risk High Risk Moderate Risk Chronic Disease 6% Maintain Health Improve Health Manage Health Year 5 - Nationwide Associate “State of Health” 61.0% 24.1% 8.8% Low Risk High Risk Moderate Risk Chronic Disease 6% Maintain Health Improve Health Manage Health My life. My choice. My health. Nationwide Internal Health and Productivity
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  • 19. Thank You Contact information: Kathleen Herath [email_address] 614.249.4058 linkedin.com My life. My choice. My health. Nationwide Internal Health and Productivity

Hinweis der Redaktion

  1. Innovation from the front lines pays off. Whirlpool, for instance, brought 25 new products to market in three years – a direct result of their focus on innovation. We’re also seeing innovation in the financial services business – such as new products that combine mortgages and checking accounts. Companies are growing by challenging assumptions and looking at their businesses in new ways. For us to reach our goals, we must do the same. But innovation doesn’t happen by accident. To succeed, we need the same disciplined approach that we apply to our financial reporting and strategic planning. We’re making innovation everybody’s job, and our shareholders will be the ultimate beneficiaries of our efforts to better serve the financial needs of America’s consumers. Thank you for your confidence in NFS. Our leadership team is proud to serve you. At this time I’d like to introduce our president and chief operating officer, Mark Thresher, who will present the Management Report. (RETURN TO YOUR SEAT)
  2. Why Nationwide chose Nationwide Better Health Same experience as all vendors Blind RFP process Third-party consulting group Harder responsibilities