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Mission Clients & Collaborators Products & Services Royal Las Brisas Business Centre C/ Londres S/N -29660 Nueva Andalucía Marbella (Málaga) Spain Tlf: +34 952 90 85 34 [email_address] Major projects realized Premises

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Hostalia Consultores contributes to the improvement of the hospitality sector specialized in the industrial and institutional catering. We develop, implement and supervise our own tailor made management systems. Hostalia manage and supervise major Catering events such as: National events, Olympic games, International ceremonies. Personalized service, quality, sense of responsibility and teamwork are the fundamentals of Hostalia Consultores. CCMS Cost Control Management Systems HMS Hospitality Management Systems CPM Catering Project Management PPR Production Process Reengineering Systems ISO Management Systems (9001, 22001) Mission Statement

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CCMS Cost Control Management Systems Cutting costs is the simplest way to improve your bottom line. Introducing Cost Control Management Systems can bring immediate savings and ensure that you remain competitive in the longer term. But cost control needs to be carefully managed. While eliminating wasteful activities is clearly beneficial, indiscriminate cost cutting can lead to falling quality and poor image. Hostalia helps you to identify where to focus your efforts, manage cost control, find specific cost control opportunities and avoid the pitfalls. Hostalia conducts an initial audit of selection and procurement, storing, issuing, logistics, production and final distribution, in order to evaluate the appropriate production chain and meet the most cost- effective standards. On this basis Hostalia creates the Cost Control Management System which becomes the guideline of the operation. Hostalia trains all the staff involved and creates clear and effective Management reports for the proper smooth running of the system.

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HMS Hospitality Management Systems Hostalia offers the complete setup and implementation of an effective Hospitality Management System, which is the base of any solid company that provides catering. This is mainly achieved with the set up of clear policies, practices, procedures, work flows and processes that will be used in developing and deploying strategies. Hostalia conducts an initial auditing of the existing catering facilities or future project in order to set a starting point. The next phase consists in implementing the HMS in all the areas such as; logistics, issuing, storing and production. The last step is to proceed to the training of all staff involved to ensure that policies and procedures are constantly followed and achieve a complete control through standardization. Our team of professionals continuously monitors and supervises the management system during the set up and implementation. Further audits will allow Hostalia to create and submit to the Client several improvement plans.

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CMS Catering Project Management <ul><li>An efficient Catering Project management grants you the quality of a large event by controlling that things are done correctly and on time. </li></ul><ul><li>Hostalia manages, executes and supervises all the phases catering’s operations worldwide. Hostalia controls all the departments as well as suppliers and third parties involved, by doing so you obtain the quality that you seek with a event that is fully adapted to your needs: </li></ul><ul><li>Sport events (Olympic games, World champions) </li></ul><ul><li>National events (Ceremonies, Royal events) </li></ul><ul><li>Show events (Music, Entertainment) </li></ul><ul><li>Exhibition events </li></ul>

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PPR Production Process Reengineering Systems <ul><li>Hostalia is expert in the analysis and subsequent modification of the Catering production chain of organizations such as hospitals, production plants, universities and industries. </li></ul><ul><li>We improve the organization’s performance, make the production process easier and reduce dramatically the operating costs. </li></ul><ul><li>Hostalia analyzes the processes and tasks performed by the departments involved such as distribution, storerooms, kitchen… </li></ul><ul><li>We also look carefully at the information and equipment used, the human and technical resources involved in the processes as well as the costs and related values. </li></ul><ul><li>After this analysis we redefine the processes and the affected tasks. We then work out a new concept trough the re-implementation of all the supporting technical resources and re-assignment of the human resources. </li></ul>

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ISO/OHSAS Management Systems Quality International standard ISO 9001 establishes the requirements for a Quality Management System (QMS), focusing on the effectiveness of quality management in meeting customer requirements. ISO 9001 Food Safety ISO 22000 International standard UNE-EN ISO 22000 specifies the requirements to be met by a management system in order to ensure food safety throughout the food chain including the sales and end consumption point. It is addressed to all organizations involved in the food chain, regardless of their size and complexity, pursuing integrated and consistent food safety management, beyond the requirements established in legislation. ISO 9001 enables enterprises to reach the level of large companies, achieving an equivalent level in terms of efficiency and competing with the same possibilities within the current aggressive market. HACCP (Hazard Analysis Critical Control Points)

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Clients and collaborators Collaborators IAT Instituto Andaluz de la Tecnología Aenor Del Palacio y Lirola Eurocontrol Cornel Catering Major accounts Da Bruno Restaurants Grupo Midas Restaurants Heineken S.A. Cruzcampo S.A. City Point Restaurants Franchisers Preferred supplier of Gambrinus Cruz blanca Irish Pub Amstelería Station Beer

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Major Projects Realized <ul><li>Catering buffet for ABB with assistance of the Swedish Royal Family (7.000 pax) Sweden </li></ul><ul><li>Catering World champion Chip of Horse riding (12.000 pax) Sweden </li></ul><ul><li>1991 Food and Beverage manager for the Winter Olympic Games (53.000-55.000 pax) Norway </li></ul><ul><li>1992 Manager of Food & Beverage for the Swedish and Norwegian Expo 92 (14.000 pax) Spain </li></ul>Experience of the General manager 1978-1980 Ramada Hotels Göteborg 78 F&B Manager Assistant Jönköping 79 F&B Manager Assistant Cairo 80 F&B Controller and Banqueting Manager 1981-1983 Scandic Hotels Gränna 81 F&B Manager / General Manager Assistant Tranås 82-83 General Manager 1984-1995 Procordia Service Group Västerås 84-89 Regional Manager (78 Restaurants & 12 Hotels) Spain 90-95 General Manager for Spain (61 units) 1996 - Hospitality Management School El Alabardero Sevilla 96-96 Consultant and lecturer 1996-1998 Swiss Hotel Management School Les Roches Marbella 96-98 Hospitality Management consultant and lecturer 2002 - Hostalia Consultores 02-09 Hospitality Management consulting

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Premises Royal Las Brisas Business Centre C/ Londres S/N -29660 Nueva Andalucía Marbella (Málaga) Spain Tlf: +34 952 90 85 34 [email_address] Hostalia Consultores has a spacious reception area, offices for workgroups and meeting rooms. The premises are air conditioned and part of a LAN. Hostalia Consultores is located in the Royal Las Business Centre, Marbella. Our premises benefit from the latest technologies and have access to all kinds of audiovisual equipment.