This cartoon shows how easy it is to troubleshoot and resolve support cases quickly, saving a Hadoop Administrator hours of time. By providing up-front access to diagnostic information needed to resolve issues, it helps reduce the back-and-forth nature of troubleshooting that consumes valuable time and resources.

1. The Life of a Hadoop Administrator,
with and without Hortonworks SmartSense
With SmartSense
3 hours later.
1 hour later.
8 hours later.
2 days later.
1 week later.
Hello, thank you for calling
Hortonworks Support. This is Chris.
How can I help you?
Ok, do you have SmartSense installed?
OK. Please send us HBASE logs from all 150 servers.
Logs arrive, Chris calls Parker
Chris calls Steve
They need to increase their max
transfer threads from 4x to 16x
Thanks, Steve!
Set the max transfer threads from 4k to 16k
and then restart HDFS and HBASE.
Alex is a Hadoop Administrator
at a Fortune 1000 company.
Chris is a Hortonworks
support engineer.
Parker is a Hortonworks
HBASE engineer.
Steve is a Hortonworks
HDFS engineer.
Found half the cluster had transparent pages
enabled, causing performance issues.
Hello Alex. We have new
SmartSense recommendations for you.
Oh great. I’ll log into the support
portal and take a look. Thank you!
Wow. This is awesome!
Increase datanode Xcievers
Disable transparent huge pages
Hortonworks is working for me while I sleep. I love my job!
HDFS upgrade not finalized
HDFS outage 1 week later due
to incomplete upgrade.
Without SmartSense
"I took a look and it's definitely an HDFS issue.
Please send us HDFS logs from all 150 servers.
And you want to scrub them for IPs
and FQDN's this time.
Trouble Shooting Purgatory Repeats Itself Trouble Shooting Purgatory Avoided