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THE
PERSONALIZATION
GAME
How to Use Content to Drive Marketing ROI
TABLE OF CONTENTS
INTRODUCTION
PERSONALIZED MARKETING IS EASIER SAID THAN DONE
DO YOU REALLY KNOW YOUR AUDIENCE?
MARKETERS NEED TO TAKE A NEW APPROACH
CONCLUSION
3
7
11
13
29
2© 2015 NewsCred
The Personalization Game: How to Use Content to Drive Marketing ROI
Source: Facebook 2013. Business Insider/SnapChat, 2013. Twitter Company Facts. KPCB, 2014.
The speed and scale of change is unprecedented. In the digital and mobile overthrow, we’ve witnessed a
fundamental shift in the way that people create, consume, and share content. Every day...
4.75
BILLION pieces of
content are shared
1.8
BILLION photos are
uploaded and shared
500
MILLION Tweets
are posted
400
MILLION Snapchats
are sent
INTRODUCTION
3© 2015 NewsCred
IntroductionThe Personalization Game: How to Use Content to Drive Marketing ROI
Think about the way we live our lives – we’re
always on, and always connected. We consume
content at all hours of the day, across every
channel. In fact, content has become core
to who we are. According to a 2014 New York
Times study, 68% of people share content to give
others a better sense of who they are and what
they care about. More and more, our identity is
defined by what we share.
With so much information at our fingertips,
consumers are more empowered than ever
before. Today, 70% of decisions are made before
a buyer ever reaches sales. But when it comes to
content, we only choose what matters. We like,
share, and follow the blogs, Twitter feeds, and
newsletters that really matter to us.
This makes things a lot harder for marketers.
In today’s social, mobile, and global world,
reaching and engaging our audiences has
become harder than ever before. As marketers,
we’re tasked with connecting, engaging, and
influencing millions of individual people –
wherever they are, at the exact moment they
need us. Relevance is everything. Content
without context is at best overlooked, and at
worst, annoying.
“Behind every tweet,
share visit and
purchase, is a person
like you and me.
“Shafqat Islam
CEO, NewsCred
4© 2015 NewsCred
IntroductionThe Personalization Game: How to Use Content to Drive Marketing ROI
Value-driven
Always-on Content
ToFrom
Ad Campaigns
The Individual
Demographics
Brand-led
It’s not just about reaching more people,
it’s about connecting with the right people.
This means shifting gears in marketing —
moving away from the message and making
people the focus of our efforts.
To succeed, we need to create and deliver
relevant content that evolves with each
individual across the buyer’s journey. This
requires having a clear picture of exactly
who we’re trying to reach, what content will
resonate with them, and how it impacts their
decision-making process. If you can reach
the right people, then everything from pricing
to promotion becomes easier to optimize.
5© 2015 NewsCred
IntroductionThe Personalization Game: How to Use Content to Drive Marketing ROI
“CONTENT BUILDS
RELATIONSHIPS.
RELATIONSHIPS ARE
BUILT ON TRUST. TRUST
DRIVES REVENUE.”
Andrew Davis
Author, Brandscaping
PERSONALIZED MARKETING
IS EASIER SAID THAN DONE
To succeed, marketers need to build a strategy with a clear target audience
and goals. We hear you — you already have so much data and feedback to
measure, you may feel like you’re in over your head. So how can you create
not just a strategy, but one that serves a highly targeted audience?
Source: Altimeter Group, 2014
67%of marketers identified audience
identification and targeting as a
top need last year
70%of marketers said they lack
a consistent or integrated
content strategy
7© 2015 NewsCred
Personalized Marketing is Easier Said Than DoneThe Personalization Game: How to Use Content to Drive Marketing ROI
It’s not just about more people, it’s about the right people.
Source: NewsCred, 2014
18%of marketers said the tools
they use today do not
provide audience insights
that inform their content
marketing strategy
Source: HubSpot, 2014
49%said “Understanding my
audience” is the top content
marketing priority for 2015
70%of consumers get
frustrated when content
isn’t relevant to them
8© 2015 NewsCred
Personalized Marketing is Easier Said Than DoneThe Personalization Game: How to Use Content to Drive Marketing ROI
Even if you have a solid content output strategy,
we won’t tell your boss that only 27% of B2B
marketers say they are effectively tracking
content utilization metrics.1
This could possibly
be because 69% of content marketers feel a
lack of time is their greatest challenge.2
And we
feel that — nearly half of marketers struggle with
producing enough content, as well as content
that engages.3
To top it off, audiences are more discerning than
ever. 73% of consumers get frustrated when
content isn’t relevant to them.4
In the age of
Facebook, everyone wants information curated
just for them — they don’t have time for much
else (just like you, buried under all those metrics).
And the younger generations want even more
personalization — 54% of millennials respond
positively to content that is tailored to their age,
55% respond positively to content that is tailored
to where they are, and 63% respond positively to
content that is tailored to their cultural interests.5
Basically, it all comes back to that original statistic
about the content we share being an expression
of ourselves. If your content doesn’t apply to your
audience and the way they view themselves,
they’re not going to bother reading or sharing.
Your content marketing platform should be able
to provide insights to your team about the users
who are sharing and talking about your content.
If not, you need to comb through your social
channels manually, identifying influencers and
noting the types of content they are sharing. You
should be practicing this with your competitor’s
influencers as well.
1: Aberdeen Group / 2,3: CMI / 4: HubSpot / 5: NewsCred, 2014
9© 2015 NewsCred
Personalized Marketing is Easier Said Than DoneThe Personalization Game: How to Use Content to Drive Marketing ROI
“CONTENT MARKETING
PERSONALIZATION IS THE
ONLY WAY TO DO WHAT
MARKETING IS REALLY
SUPPOSED TO DO: BUILD
RELATIONSHIPS AT SCALE.”
Michael Brenner
Head of Strategy, NewsCred
DO YOU REALLY KNOW
YOUR AUDIENCE?
Most marketers don’t have the knowledge to
truly answer these questions — or, they have
bits and pieces, but not the full picture.
That’s because the metrics most marketers rely
on today barely scratch the surface. We track
things like page views, traffic, shares, bounce
rate, and engaged time, but these metrics don’t
tell us anything about who our audience is or
what they care about. They don’t equip us with
the insights needed to translate content into
consumer value. And they certainly don’t set us
up for global reach and scale.
At NewsCred, we believe that the foundation of
smart marketing decisions starts with a strong
understanding of who your audience is and what
they want — demographics, interests, identity,
and intent. That might seem obvious, but in
reality, there’s a huge gap between the soft
metrics we track today and the audience insights
we really need.
Over the past year, we’ve spent a lot of time
thinking about this problem. We’ve talked
to hundred of customers — from Pepsi and
Pfizer to Dell and Diageo — and through these
conversations we’ve worked hard to reinvent
content marketing analytics from the ground up.
At the core of our philosophy is a single belief:
it’s not just about reaching more people, it’s
about reaching the right people. While thousands
or maybe even millions of people share your
brand’s content — how do you identify the
people who are important to your brand? The
handful who are ready to act? Or your biggest
fans who are constantly telling their friends and
family about your brand? How do you serve
your entire audience while elevating these
conversations?
Who are they? How and where do they spend their time? How do they
engage with your competitors? What do they need, want, and love?
11© 2015 NewsCred
Do You Really Know Your Audience?The Personalization Game: How to Use Content to Drive Marketing ROI
“WE NEED TO STOP
INTERRUPTING WHAT
PEOPLE ARE INTERESTED IN,
AND BE WHAT PEOPLE ARE
INTERESTED IN.”
Craig Davis
Former Chief Creative Officer, JWT
MARKETERS NEED TO
TAKE A NEW APPROACH
At NewsCred, we take a different approach. We start with analytics.
We believe that a strong data-driven engine is needed to give marketers a
clear picture of the entire consumer journey before content is ever created.
These analytics should tie the entire content marketing process together,
providing insight into the consumer research process, identifying audience
needs and pain points, and helping marketers build and execute a more
informed content strategy.
Most marketers think about analytics as the metrics needed to
measure success and failure. Their content marketing process starts
with strategy, creation, publishing, distribution….and analytics are
thrown in at the end to determine what’s working and what’s not.
13© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
Why does this matter? Efficiency and results.
A strong, data-driven process enables you to
create content you know your audience wants
— now you can stop wasting time guessing or
creating content duds and actually optimize
your strategy for the exact right person, place,
and time. More importantly, this process
directly informs your paid, owned, and earned
media strategy, ensuring even greater reach,
engagement, and conversions across platforms.
So what does this engine look like? In the
following pages, we’ll walk you through a three-
step framework that simplifies the process and
helps you understand the analytics needed to
build it.
1

Know your audience
Understand who your audience really is
and what they want.
2 Know what content works
Get an in-depth look at the content
journeys of your audience and
understand what sticks and gets shared.
3 Drive content marketing ROI
Optimize your paid, owned, and earned
media strategy by reaching the right
people, at the right time and place.
We want to make it
simple. Here is our
three-step process
to inject analytics into
every step of the content
marketing process.
14© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
1 Know Your Audience
Understand who your audience really is and what they want.
Who is your audience?
Go deeper – beyond pageviews and shares. Understand the exact people engaging
with your brand: where they work, what their title is, and how important they are.
Real NewsCred Audience Insights profiles
15© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
What audience trends should inform my marketing strategy?
Find commonalities in your audience profiles, look for niche groups you
might not have been targeting, and build out audience segments (i.e.
Fortune 2000 brands, social media influencers, stay-at-home moms, etc).
Who are my competitors talking to that I’m not?
View all people engaging with your competitor’s content and identify the
most important people that you should be talking to. Intercepted!
How can I use these insights to inform my marketing strategy?
Most marketers build their content strategy off of buyer personas:
fictional representations of who their target audience is. Why not build
your content strategy off of real people? These insights will enable you
to build out an Audience Profile: a real-life look into your audience’s
demographics and interests, which will inform your content strategy.
What if I don’t yet have content marketing software?
If you haven’t yet invested in content marketing software, you can still
identify and track your influencers (it’ll just be a more manual process).
For example, you can build out a document that manually tracks the
influencers that have engaged with you and your competitors on social.
Track who they are, their company, followers, number of engagements
and what content they are sharing. You can even go one step further and
build out their interest profiles by looking them up on LinkedIn.
16© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
2
Know what content works
Get an in-depth look at the
content journeys of your
audience and understand
what sticks.
Affinity topics (things that your product makes possible)
Social media strategies, industry trends, platform updates
Category topics (a product type)
Content Marketing, Advertising, Digital media
Branded topics
B2B Content Marketing Software
Affinity gaps drive discoverable content ideas
Search/socialvolume
What is my audience interested in?
Leverage search, social, and audience behavior metrics to uncover the key
topics and issues that you know your audience is interested in. These topics
may range from Affinity topics (things that your product makes possible),
to Category topics (a type of product), to Branded topics (a specific brand
that you are highlighting). The full list should be grouped out as themes and
mapped against customer pain points. This list forms the foundation of your
editorial calendar. For example...
17© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
What does their content journey look like?
A content journey is the full picture of the
content an individual engages with from the
first moment they hear about your brand
through the customer lifecycle. This journey
captures engagement across all channels,
devices, time of day, etc. — it’s the full
picture of the digital life of your customer.
These insights should help you understand
what content brings people in, what content
engages at the consideration stage, and
what converts them to a sale.
A real NewsCred Audience Insights content journey profile
18© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
Top
Quality, licensed, custom, and user-generated
content around broader, shareable topics that
drives visibility and engagement.
Middle of the Funnel
A combination of licensed and custom content
that’s not only useful and timely, but also hits on
niche topics specific to your offering and solutions.
Potentially gated.
Bottom of the Funnel
Custom content promoting your products and
services: case studies, product offers, customized
demos, etc.
Customer Stage
Consistent cadence of Top-of-Funnel (TOFU)/
Middle-of-Funnel (MOFU) content as well as
personalized recommendations, service options,
case studies, etc.
Awareness
Evaluation
Purchase
Retain
Use data-driven insights to map content against individual
people and against each stage of the buyer’s journey.
19© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
How do these insights help me create
content for the right channels?
We behave differently on different
platforms, so tailor your content
purposefully, keeping in mind audience
behavior, context, platforms, and
experience. You engage differently with
content (and often, with different types
of content) on your mobile lying in bed
than you do on your desktop at work.
Post age (hours)
Views
20 40 60 80 100 120 140 160 180
20© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
Source: A Network for Every Interest, 140 Proof  IPG Media Lab Whitepaper
72%Agree “certain platforms
are better suited to different
interests of mine”
60%Agree “I connect with different
types of people, media, and brands
on different social platforms”
21© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
3 Drive content marketing ROI
Optimize your paid, owned, and earned media strategy
by reaching the right people, at the right time and place.
How do I measure success?
Reach, engagement, and conversions.
MEDIA METRICS: WHAT DO WE MEASURE? SUCCESS METRICS: HOW DO WE EVALUATE AN INVESTMENT IN CONTENT AND DISTRIBUTION?
KPIs: business objectives
Is your content producing the desired result?
ROI: media performance
How efficiently is our content and distribution working
to produce the desired result?
CONTENT
PERFORMANCE
°° Impressions
°° Social shares
°° Time spent
°° Return visits
°° Is our content being seen?
°° Are people engaging with our brand and content?
°° How much time are people spending with our brand and
are they returning?
°° What is our cost/value per exposure, action,
or view?
AUDIENCE
ENGAGEMENT
°° Subscriber/audience size
°° Share of voice
°° Audience penetration
across organization
°° How large is our audience?
°° What’s our share of voice in a market/channel?
°° Is engagement growing across the workflow chain
of a single organization?
°° What is the cost/value per point of share?
°° What is the cost/value per active audience member?
BRAND
AWARENESS
°° Brand lift
°° Perception/attitudinal change
°° Are we creating awareness?
°° Is our message memorable?
°° Are we changing perceptions?
°° What is the cost/value per point of lift?
LEADGENERATION
ANDSALES
°° Behavioral conversions
°° Lead generation
°° Sales lift
°° Are people discovering and understanding our product
and service offering?
°° Are we driving quality leads?
°° Are we driving overall sales?
°° What is the cost per qualified lead?
°° What is the multi-touch attribution cost?
°° What is the cost per sale?
22© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
How do I use these
insights to reach the
right people?
Execute more effective paid media campaigns.
Spend less and attract more of the right people
through more strategic paid promotion efforts.
Audience Insights not only helps you identify
your highest performing content, it also offers
insight into your highest performing channels.
It shows you which channels are successfully
engaging the people who matter most to your
brand. For example, you may find that Twitter is
driving your most engaged users and segments;
despite the fact that your team has been
investing in Facebook paid promotion strategies.
Now, you can shift spend to reach your audience
on Twitter. You can even further target your paid
promotion by exporting a list of the Twitter IDs of
your most engaged influencers and segments to
run targeted ads against those IDs.
Identify top influencers, customers and
prospects
Discover and reach out to specific prospects or
influencers who have shown high interest and
engagement with your brand. Audience Insights
works for you to understand more about the
audience you are trying to reach and then only
surface the people who are most important to
your business.
You can see immediately when a new promising
prospect has entered your sales funnel and you
can alert your sales teams by quickly emailing
a direct link to that prospect’s content journey.
Now, your sales team will know exactly who
to ask for when they begin their initial lead-
qualifying conversations.
23© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
Source: Visible Measures 2014
Week
CumulativeViews
10
10,000,000
7,500,000
5,000,000
2,500,000
Seeding
Paid
2 3 4
Social
Endorsement
Guaranteed
Endorsement
5 6
Earned Media
Activation
Leverage paid media to
unlock earned media
Amplifying your content through
social advertising is a proven way
to cut through the noise quickly
and unlock earned media. But,
targeting the right people from the
onset is crucial to getting the most
out of your dollars. At NewsCred,
we believe that if marketers are
empowered to reach the right
people, everything else becomes
easier to optimize – time, channels,
and messages. This enables
brands to get more value from their
content  paid media spend, while
also saving time and resources.
24© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
SPONSORED AD
1
Utilize Audience Insights
to determine
4
Convert them to sales
2
Create and understand
look-alike audiences
3
Leverage look-alike
targeting for social
°° Who is engaging
°° What topics are performing
°° What competitor content is
your audience engaging with
°° Online: via social media or email
°° Offline: via direct mail or phone
The image above shows how you can develop a targeted social advertising strategy leveraging NewsCred Audience Insights
25© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
Native ads (Nativo), paid content
distribution (Outbrain, Sharethrough)
Leverage your owned content and channels
Converged
Earned Paid
Owned
Quickly grow your audience
and jumpstart engagement
Paid Social Influenced movable media
Maximize organic buzz,
social engagement, and PR
Organic traffic and SEO
A converged media approach. Altimeter Group, 2014.
26© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
How NewsCred uses
Audience Insights
NewsCred identified an executive
engaging with our competitors’
content. So, we sent him some
chocolate and our Content Marketing
guides. Now he’s an Opportunity!
27© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
How our customers use Audience Insights
Getting An Edge In Retail
A retailer wants to find everyone engaging in content around a specific
life experience that requires you to buy new things (i.e. having a baby
or going to college). Create an audience segment of people focused on
this type of content and target them directly on social with a coupon or
discount code for those particular items as well as additional content that
helps them with the “how-to” of these life-changing moments.
Creating Global Influencer Scale
For a massive global, commercial brand, sending content to individuals
is a tall order. But your CMO and CEO want to know how your content
is performing and how successfully it’s reaching people at scale. By
creating automated or manual segments based on demographics like
music taste, location, and cultural interests, you can take anyone with
large influence in a certain city who is into music, and put them into an
“influential music lovers” segment. With NewsCred Audience Insights,
you can select people in a segment who interest you and track their
content interactions. You can then utilize these automated segments to
create trend analysis and consistently share content with a segment of
influencers. Are the segments growing over time? This can serve as the
base of your influencer strategy.
28© 2015 NewsCred
Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
CONCLUSION
Now that content creation has become mandatory for modern brands, we
can all admit it’s not as easy as it was once. The good news is technology
is improving every day to give us better analytics and better insights
into what content works and what doesn’t. But as technology improves,
audiences become shrewder content consumers, not willing to read or
share just any old boring content.
Marketers need to not only reach the right
people, but stay innovative — wowing audiences
at every turn and keeping the industry on their
toes to truly stand out. When your brand starts
with analytics and adds a dose of creativity to
every step of the process, you have the power
of knowledge and ingenuity. Will every piece of
content you create win awards and leave leads
falling at your feet? Probably not. But if you stay
fresh and creative, tracking metrics and analytics
every step of the way and thinking critically
and personally about your audience, you can
get there.
The future of marketing is about connecting
with individual people - like you and me. At
NewsCred, we believe that the only way to
connect with real people and win brand love is
through meaningful conversations. This means
you need to truly understand who your audience
is and what they want. The bottom line? Your
marketing platform should be able to help you
intelligently identify, analyze and act on these
people and content trends – at every step of the
buyer’s journey.
29© 2015 NewsCred
ConclusionThe Personalization Game: How to Use Content to Drive Marketing ROI
© 2015 NewsCred
To learn more about how your marketing software
platform should help you drive marketing ROI, contact us:
sales@newscred.com / (212) 989-4100 / newscred.com

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How to Use Content to Drive Marketing ROI

  • 1. THE PERSONALIZATION GAME How to Use Content to Drive Marketing ROI
  • 2. TABLE OF CONTENTS INTRODUCTION PERSONALIZED MARKETING IS EASIER SAID THAN DONE DO YOU REALLY KNOW YOUR AUDIENCE? MARKETERS NEED TO TAKE A NEW APPROACH CONCLUSION 3 7 11 13 29 2© 2015 NewsCred The Personalization Game: How to Use Content to Drive Marketing ROI
  • 3. Source: Facebook 2013. Business Insider/SnapChat, 2013. Twitter Company Facts. KPCB, 2014. The speed and scale of change is unprecedented. In the digital and mobile overthrow, we’ve witnessed a fundamental shift in the way that people create, consume, and share content. Every day... 4.75 BILLION pieces of content are shared 1.8 BILLION photos are uploaded and shared 500 MILLION Tweets are posted 400 MILLION Snapchats are sent INTRODUCTION 3© 2015 NewsCred IntroductionThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 4. Think about the way we live our lives – we’re always on, and always connected. We consume content at all hours of the day, across every channel. In fact, content has become core to who we are. According to a 2014 New York Times study, 68% of people share content to give others a better sense of who they are and what they care about. More and more, our identity is defined by what we share. With so much information at our fingertips, consumers are more empowered than ever before. Today, 70% of decisions are made before a buyer ever reaches sales. But when it comes to content, we only choose what matters. We like, share, and follow the blogs, Twitter feeds, and newsletters that really matter to us. This makes things a lot harder for marketers. In today’s social, mobile, and global world, reaching and engaging our audiences has become harder than ever before. As marketers, we’re tasked with connecting, engaging, and influencing millions of individual people – wherever they are, at the exact moment they need us. Relevance is everything. Content without context is at best overlooked, and at worst, annoying. “Behind every tweet, share visit and purchase, is a person like you and me. “Shafqat Islam CEO, NewsCred 4© 2015 NewsCred IntroductionThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 5. Value-driven Always-on Content ToFrom Ad Campaigns The Individual Demographics Brand-led It’s not just about reaching more people, it’s about connecting with the right people. This means shifting gears in marketing — moving away from the message and making people the focus of our efforts. To succeed, we need to create and deliver relevant content that evolves with each individual across the buyer’s journey. This requires having a clear picture of exactly who we’re trying to reach, what content will resonate with them, and how it impacts their decision-making process. If you can reach the right people, then everything from pricing to promotion becomes easier to optimize. 5© 2015 NewsCred IntroductionThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 6. “CONTENT BUILDS RELATIONSHIPS. RELATIONSHIPS ARE BUILT ON TRUST. TRUST DRIVES REVENUE.” Andrew Davis Author, Brandscaping
  • 7. PERSONALIZED MARKETING IS EASIER SAID THAN DONE To succeed, marketers need to build a strategy with a clear target audience and goals. We hear you — you already have so much data and feedback to measure, you may feel like you’re in over your head. So how can you create not just a strategy, but one that serves a highly targeted audience? Source: Altimeter Group, 2014 67%of marketers identified audience identification and targeting as a top need last year 70%of marketers said they lack a consistent or integrated content strategy 7© 2015 NewsCred Personalized Marketing is Easier Said Than DoneThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 8. It’s not just about more people, it’s about the right people. Source: NewsCred, 2014 18%of marketers said the tools they use today do not provide audience insights that inform their content marketing strategy Source: HubSpot, 2014 49%said “Understanding my audience” is the top content marketing priority for 2015 70%of consumers get frustrated when content isn’t relevant to them 8© 2015 NewsCred Personalized Marketing is Easier Said Than DoneThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 9. Even if you have a solid content output strategy, we won’t tell your boss that only 27% of B2B marketers say they are effectively tracking content utilization metrics.1 This could possibly be because 69% of content marketers feel a lack of time is their greatest challenge.2 And we feel that — nearly half of marketers struggle with producing enough content, as well as content that engages.3 To top it off, audiences are more discerning than ever. 73% of consumers get frustrated when content isn’t relevant to them.4 In the age of Facebook, everyone wants information curated just for them — they don’t have time for much else (just like you, buried under all those metrics). And the younger generations want even more personalization — 54% of millennials respond positively to content that is tailored to their age, 55% respond positively to content that is tailored to where they are, and 63% respond positively to content that is tailored to their cultural interests.5 Basically, it all comes back to that original statistic about the content we share being an expression of ourselves. If your content doesn’t apply to your audience and the way they view themselves, they’re not going to bother reading or sharing. Your content marketing platform should be able to provide insights to your team about the users who are sharing and talking about your content. If not, you need to comb through your social channels manually, identifying influencers and noting the types of content they are sharing. You should be practicing this with your competitor’s influencers as well. 1: Aberdeen Group / 2,3: CMI / 4: HubSpot / 5: NewsCred, 2014 9© 2015 NewsCred Personalized Marketing is Easier Said Than DoneThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 10. “CONTENT MARKETING PERSONALIZATION IS THE ONLY WAY TO DO WHAT MARKETING IS REALLY SUPPOSED TO DO: BUILD RELATIONSHIPS AT SCALE.” Michael Brenner Head of Strategy, NewsCred
  • 11. DO YOU REALLY KNOW YOUR AUDIENCE? Most marketers don’t have the knowledge to truly answer these questions — or, they have bits and pieces, but not the full picture. That’s because the metrics most marketers rely on today barely scratch the surface. We track things like page views, traffic, shares, bounce rate, and engaged time, but these metrics don’t tell us anything about who our audience is or what they care about. They don’t equip us with the insights needed to translate content into consumer value. And they certainly don’t set us up for global reach and scale. At NewsCred, we believe that the foundation of smart marketing decisions starts with a strong understanding of who your audience is and what they want — demographics, interests, identity, and intent. That might seem obvious, but in reality, there’s a huge gap between the soft metrics we track today and the audience insights we really need. Over the past year, we’ve spent a lot of time thinking about this problem. We’ve talked to hundred of customers — from Pepsi and Pfizer to Dell and Diageo — and through these conversations we’ve worked hard to reinvent content marketing analytics from the ground up. At the core of our philosophy is a single belief: it’s not just about reaching more people, it’s about reaching the right people. While thousands or maybe even millions of people share your brand’s content — how do you identify the people who are important to your brand? The handful who are ready to act? Or your biggest fans who are constantly telling their friends and family about your brand? How do you serve your entire audience while elevating these conversations? Who are they? How and where do they spend their time? How do they engage with your competitors? What do they need, want, and love? 11© 2015 NewsCred Do You Really Know Your Audience?The Personalization Game: How to Use Content to Drive Marketing ROI
  • 12. “WE NEED TO STOP INTERRUPTING WHAT PEOPLE ARE INTERESTED IN, AND BE WHAT PEOPLE ARE INTERESTED IN.” Craig Davis Former Chief Creative Officer, JWT
  • 13. MARKETERS NEED TO TAKE A NEW APPROACH At NewsCred, we take a different approach. We start with analytics. We believe that a strong data-driven engine is needed to give marketers a clear picture of the entire consumer journey before content is ever created. These analytics should tie the entire content marketing process together, providing insight into the consumer research process, identifying audience needs and pain points, and helping marketers build and execute a more informed content strategy. Most marketers think about analytics as the metrics needed to measure success and failure. Their content marketing process starts with strategy, creation, publishing, distribution….and analytics are thrown in at the end to determine what’s working and what’s not. 13© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 14. Why does this matter? Efficiency and results. A strong, data-driven process enables you to create content you know your audience wants — now you can stop wasting time guessing or creating content duds and actually optimize your strategy for the exact right person, place, and time. More importantly, this process directly informs your paid, owned, and earned media strategy, ensuring even greater reach, engagement, and conversions across platforms. So what does this engine look like? In the following pages, we’ll walk you through a three- step framework that simplifies the process and helps you understand the analytics needed to build it. 1 Know your audience Understand who your audience really is and what they want. 2 Know what content works Get an in-depth look at the content journeys of your audience and understand what sticks and gets shared. 3 Drive content marketing ROI Optimize your paid, owned, and earned media strategy by reaching the right people, at the right time and place. We want to make it simple. Here is our three-step process to inject analytics into every step of the content marketing process. 14© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 15. 1 Know Your Audience Understand who your audience really is and what they want. Who is your audience? Go deeper – beyond pageviews and shares. Understand the exact people engaging with your brand: where they work, what their title is, and how important they are. Real NewsCred Audience Insights profiles 15© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 16. What audience trends should inform my marketing strategy? Find commonalities in your audience profiles, look for niche groups you might not have been targeting, and build out audience segments (i.e. Fortune 2000 brands, social media influencers, stay-at-home moms, etc). Who are my competitors talking to that I’m not? View all people engaging with your competitor’s content and identify the most important people that you should be talking to. Intercepted! How can I use these insights to inform my marketing strategy? Most marketers build their content strategy off of buyer personas: fictional representations of who their target audience is. Why not build your content strategy off of real people? These insights will enable you to build out an Audience Profile: a real-life look into your audience’s demographics and interests, which will inform your content strategy. What if I don’t yet have content marketing software? If you haven’t yet invested in content marketing software, you can still identify and track your influencers (it’ll just be a more manual process). For example, you can build out a document that manually tracks the influencers that have engaged with you and your competitors on social. Track who they are, their company, followers, number of engagements and what content they are sharing. You can even go one step further and build out their interest profiles by looking them up on LinkedIn. 16© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 17. 2 Know what content works Get an in-depth look at the content journeys of your audience and understand what sticks. Affinity topics (things that your product makes possible) Social media strategies, industry trends, platform updates Category topics (a product type) Content Marketing, Advertising, Digital media Branded topics B2B Content Marketing Software Affinity gaps drive discoverable content ideas Search/socialvolume What is my audience interested in? Leverage search, social, and audience behavior metrics to uncover the key topics and issues that you know your audience is interested in. These topics may range from Affinity topics (things that your product makes possible), to Category topics (a type of product), to Branded topics (a specific brand that you are highlighting). The full list should be grouped out as themes and mapped against customer pain points. This list forms the foundation of your editorial calendar. For example... 17© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 18. What does their content journey look like? A content journey is the full picture of the content an individual engages with from the first moment they hear about your brand through the customer lifecycle. This journey captures engagement across all channels, devices, time of day, etc. — it’s the full picture of the digital life of your customer. These insights should help you understand what content brings people in, what content engages at the consideration stage, and what converts them to a sale. A real NewsCred Audience Insights content journey profile 18© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 19. Top Quality, licensed, custom, and user-generated content around broader, shareable topics that drives visibility and engagement. Middle of the Funnel A combination of licensed and custom content that’s not only useful and timely, but also hits on niche topics specific to your offering and solutions. Potentially gated. Bottom of the Funnel Custom content promoting your products and services: case studies, product offers, customized demos, etc. Customer Stage Consistent cadence of Top-of-Funnel (TOFU)/ Middle-of-Funnel (MOFU) content as well as personalized recommendations, service options, case studies, etc. Awareness Evaluation Purchase Retain Use data-driven insights to map content against individual people and against each stage of the buyer’s journey. 19© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 20. How do these insights help me create content for the right channels? We behave differently on different platforms, so tailor your content purposefully, keeping in mind audience behavior, context, platforms, and experience. You engage differently with content (and often, with different types of content) on your mobile lying in bed than you do on your desktop at work. Post age (hours) Views 20 40 60 80 100 120 140 160 180 20© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 21. Source: A Network for Every Interest, 140 Proof IPG Media Lab Whitepaper 72%Agree “certain platforms are better suited to different interests of mine” 60%Agree “I connect with different types of people, media, and brands on different social platforms” 21© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 22. 3 Drive content marketing ROI Optimize your paid, owned, and earned media strategy by reaching the right people, at the right time and place. How do I measure success? Reach, engagement, and conversions. MEDIA METRICS: WHAT DO WE MEASURE? SUCCESS METRICS: HOW DO WE EVALUATE AN INVESTMENT IN CONTENT AND DISTRIBUTION? KPIs: business objectives Is your content producing the desired result? ROI: media performance How efficiently is our content and distribution working to produce the desired result? CONTENT PERFORMANCE °° Impressions °° Social shares °° Time spent °° Return visits °° Is our content being seen? °° Are people engaging with our brand and content? °° How much time are people spending with our brand and are they returning? °° What is our cost/value per exposure, action, or view? AUDIENCE ENGAGEMENT °° Subscriber/audience size °° Share of voice °° Audience penetration across organization °° How large is our audience? °° What’s our share of voice in a market/channel? °° Is engagement growing across the workflow chain of a single organization? °° What is the cost/value per point of share? °° What is the cost/value per active audience member? BRAND AWARENESS °° Brand lift °° Perception/attitudinal change °° Are we creating awareness? °° Is our message memorable? °° Are we changing perceptions? °° What is the cost/value per point of lift? LEADGENERATION ANDSALES °° Behavioral conversions °° Lead generation °° Sales lift °° Are people discovering and understanding our product and service offering? °° Are we driving quality leads? °° Are we driving overall sales? °° What is the cost per qualified lead? °° What is the multi-touch attribution cost? °° What is the cost per sale? 22© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 23. How do I use these insights to reach the right people? Execute more effective paid media campaigns. Spend less and attract more of the right people through more strategic paid promotion efforts. Audience Insights not only helps you identify your highest performing content, it also offers insight into your highest performing channels. It shows you which channels are successfully engaging the people who matter most to your brand. For example, you may find that Twitter is driving your most engaged users and segments; despite the fact that your team has been investing in Facebook paid promotion strategies. Now, you can shift spend to reach your audience on Twitter. You can even further target your paid promotion by exporting a list of the Twitter IDs of your most engaged influencers and segments to run targeted ads against those IDs. Identify top influencers, customers and prospects Discover and reach out to specific prospects or influencers who have shown high interest and engagement with your brand. Audience Insights works for you to understand more about the audience you are trying to reach and then only surface the people who are most important to your business. You can see immediately when a new promising prospect has entered your sales funnel and you can alert your sales teams by quickly emailing a direct link to that prospect’s content journey. Now, your sales team will know exactly who to ask for when they begin their initial lead- qualifying conversations. 23© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 24. Source: Visible Measures 2014 Week CumulativeViews 10 10,000,000 7,500,000 5,000,000 2,500,000 Seeding Paid 2 3 4 Social Endorsement Guaranteed Endorsement 5 6 Earned Media Activation Leverage paid media to unlock earned media Amplifying your content through social advertising is a proven way to cut through the noise quickly and unlock earned media. But, targeting the right people from the onset is crucial to getting the most out of your dollars. At NewsCred, we believe that if marketers are empowered to reach the right people, everything else becomes easier to optimize – time, channels, and messages. This enables brands to get more value from their content paid media spend, while also saving time and resources. 24© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 25. SPONSORED AD 1 Utilize Audience Insights to determine 4 Convert them to sales 2 Create and understand look-alike audiences 3 Leverage look-alike targeting for social °° Who is engaging °° What topics are performing °° What competitor content is your audience engaging with °° Online: via social media or email °° Offline: via direct mail or phone The image above shows how you can develop a targeted social advertising strategy leveraging NewsCred Audience Insights 25© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 26. Native ads (Nativo), paid content distribution (Outbrain, Sharethrough) Leverage your owned content and channels Converged Earned Paid Owned Quickly grow your audience and jumpstart engagement Paid Social Influenced movable media Maximize organic buzz, social engagement, and PR Organic traffic and SEO A converged media approach. Altimeter Group, 2014. 26© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 27. How NewsCred uses Audience Insights NewsCred identified an executive engaging with our competitors’ content. So, we sent him some chocolate and our Content Marketing guides. Now he’s an Opportunity! 27© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 28. How our customers use Audience Insights Getting An Edge In Retail A retailer wants to find everyone engaging in content around a specific life experience that requires you to buy new things (i.e. having a baby or going to college). Create an audience segment of people focused on this type of content and target them directly on social with a coupon or discount code for those particular items as well as additional content that helps them with the “how-to” of these life-changing moments. Creating Global Influencer Scale For a massive global, commercial brand, sending content to individuals is a tall order. But your CMO and CEO want to know how your content is performing and how successfully it’s reaching people at scale. By creating automated or manual segments based on demographics like music taste, location, and cultural interests, you can take anyone with large influence in a certain city who is into music, and put them into an “influential music lovers” segment. With NewsCred Audience Insights, you can select people in a segment who interest you and track their content interactions. You can then utilize these automated segments to create trend analysis and consistently share content with a segment of influencers. Are the segments growing over time? This can serve as the base of your influencer strategy. 28© 2015 NewsCred Marketers Need to Take a New ApproachThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 29. CONCLUSION Now that content creation has become mandatory for modern brands, we can all admit it’s not as easy as it was once. The good news is technology is improving every day to give us better analytics and better insights into what content works and what doesn’t. But as technology improves, audiences become shrewder content consumers, not willing to read or share just any old boring content. Marketers need to not only reach the right people, but stay innovative — wowing audiences at every turn and keeping the industry on their toes to truly stand out. When your brand starts with analytics and adds a dose of creativity to every step of the process, you have the power of knowledge and ingenuity. Will every piece of content you create win awards and leave leads falling at your feet? Probably not. But if you stay fresh and creative, tracking metrics and analytics every step of the way and thinking critically and personally about your audience, you can get there. The future of marketing is about connecting with individual people - like you and me. At NewsCred, we believe that the only way to connect with real people and win brand love is through meaningful conversations. This means you need to truly understand who your audience is and what they want. The bottom line? Your marketing platform should be able to help you intelligently identify, analyze and act on these people and content trends – at every step of the buyer’s journey. 29© 2015 NewsCred ConclusionThe Personalization Game: How to Use Content to Drive Marketing ROI
  • 30. © 2015 NewsCred To learn more about how your marketing software platform should help you drive marketing ROI, contact us: sales@newscred.com / (212) 989-4100 / newscred.com