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Tips for the Accidental Techie
Andy Wolber
andy@highwayt.org
@highwayt
www.dimdim.com
http://highwayt.org/resources
29% <Contract on an as-needed basis
25% In-house MIS staff
22% Tech support w/1 or more
providers
13% No formal approach to IT support
9% Volunteers to our agency
2% Friends and family of staff
Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330
nonprofit organizations.
${#}
Source: NTEN 2006 Nonprofit IT Staffing Survey Report.
${#}
Short term projects
Projects that have an easily definable end
Projects that aren’t time sensitive
Projects that aren’t critical
${#}
Issues that require significant, rarely needed
expertise
One-time projects
Server configuration / upgrade / migration
Database development
Multi-site integration
Phone system setup
${#}
Initial troubleshooting
Triaging issues before escalating externally
Projects that require immediate assistance
Maintaining critical documentation
Direction for others implementing long-term
projects
By Sue
Bennett
Office.Microsoft.com
www.nten.org
${#}
Documentation
${#}
Keep documentation "in the bag"
http://www.flickr.com/photos/srharris/3643864625/
${#}
One binder to ring them all.
http://www.flickr.com/photos/span112/3503394977/
http://hwyt.me/NPNotebook
http://www.belarc.com/free_download.html#faq
http://hwyt.me/SpiceworksInv
www.evernote.com
Label printers, routers
http://www.flickr.com/photos/jenniewoo/27698222/
Flashdrives: programs, drivers & text files
http://www.flickr.com/photos/m-s-y/3895688671/
${#}
Basic Setup
techguide.npowermichigan.org
$800+
1-year
warranty
5-year life
$1,300+
3-year
warranty
3-year life
www.toshibadirect.com: NB305 (left); www.dell.com: Vostro (middle), Dell Latitude E6410 (right)
$400+
1-year
warranty
3-year life
Standardize on Corporate Make, Models
www.crucial.com
Sugges
t
1 - 2
Gb
Suggest
2 - 4+ Gb
Also know that Windows versions have varying maximum RAM limits.
${#}
${#}
10 / 100 / 1000
Mbps
http://home.cisco.com/en-us/wireless/linksys/
http://hp.com/go/learningcenter
${#}
http://hwyt.me/GavinWHS
www.OpenDNS.com
http://hwyt.me/SANSpolicy
${#}
Password Password Password
${#}
System Setup
Standard Setup using www.Checkvist.com
www.pcdecrapifier.com
"If you have tried out the PC
Decrapifier and you would like
to use this program for
commercial purposes, you will
require a commercial license.
The cost is $20 per "technician"
(not per PC), which is really a
bargain considering how much
time you can save by using this
program."
${#}
update.microsoft.com
http://hwyt.me/TechSoupOffice
http://hwyt.me/OfficeAtHome
http://j.mp/CompatibilityPack
http://hwyt.me/PDFOffice2007
http://hwyt.me/NIS2010
http://hwyt.me/TSEndpoint
http://www.microsoft.com/Security_Essentials/
http://chrome.google.com
${#}
Maintenance &
Cleaning
http://j.mp/WJBc
www.ccleaner.com
${#}
${#}
www.auslogics.com/disk-defrag
http://hwyt.me/Spybot
http://hwyt.me/FixWin
${#}
Troubleshooting
http://hwyt.me/optimizewindows
www.microsoft.com/athome/
www.microsoft.com/atwork/
www.slipstick.com
${#}
Reboot
${#}
${#}
Start > All Programs > Accessories > System Tools > System Restore
http://hwyt.me/Win7Recovery
http://hwyt.me/DriveImageXML
www.LogMeIn.com
http://www.zolved.com/remote_control
http://www.google.com/advanced_search
${#}
http://welcome.hp.com/country/us/en/support.html
http://hwyt.me/RetrevoPrinters
http://gethuman.com/customer-service.html
${#}
www.techfinder.org
www.delicious.com/highwayt
Accidental techie

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