This webinar will demonstrate how language schools can use HEM’s Mautic CRM and Marketing Automation and Application Portal solutions to organize, consolidate, and streamline their student recruitment efforts.
2. Today’s Presentation
• Language School Realities Today
• An Overview of HEM’s Solutions to these Challenges
• Scenario #1: Student Inquiry to Booking
• Scenario #2: Online Booking/Application
• Scenario #3: Measuring the ROI of Your Recruitment
3. The New Recruitment Pipeline
Language schools attract inquiries and bookings
from a more diverse range of sources than ever before:
This leads to an increased workload, more follow-up tasks, and
organizational challenges
4. Adapting to the Digital Marketing Place
Language schools also
face increased
competition, and
need to be active
across all digital
channels to maintain
presence and visibility.
5. Creating a Modern Booking Experience
Language Schools need to provide the
same standard of service as other online businesses.
6. What is a CRM?
Customer Relationship Management
software offers a range of applications
to help you manage your interactions
and relationships with contacts: leads,
students, agents, alumni, etc.
7. What is Marketing Automation?
Marketing Automation
tools allow you to automate
processes and campaigns
across multiple channels.
8. HEM’s Application Portal
An Application Portal allows
- students to price classes online,
- students to apply online,
- agents apply for their students,
- tracking of all these activities.
9. Stages in the Admissions Process
Mautic uses a staged approach to classify contacts
throughout the student recruitment journey.
10. Automated Lead Assignment
3. If the initial email is read, we are
updating the stage automatically
which tells us this new lead is
engaged.
1. Assigning new leads to admissions
member using a round robin approach.
2. We are sending an email automatically
based on a selected program.
12. Three Scenarios
Let’s look at 3 scenarios of situations that are
common for language schools:
Student
Inquiry
Return on
Investment
Online
Booking/
Application
13. Scenario #1: New Inquiry
A new contact is created in Mautic
when the landing page or any form is
completed.
14. Contact Details Imported into the CRM
Admissions Stage is
automatically assigned.
Users can edit
fields manually.
24. Add accommodation
and travel transfer
options to give
students an all-
inclusive price.
Students can choose
to proceed to booking
or have their quote
emailed.
Personalized Quote Breakdown
30. Student Account Creation
Student front pages can be customized
with your school’s branding
Students/Parents
create a single
user account for all
applications or
bookings
31. Step-by-Step Online Application Process
Include as many steps and
form fields as necessary
User can abandon mid-
application and save progress
32. Selecting Courses and Programs
Allow for multiple programs, courses, and session
options in a single form
51. Conclusions
• Mautic CRM and marketing automation can help you better scale and
manage your follow-up activities.
• HEM’s application portal provides a simpler, more cohesive booking
experience for students, parents, and agents.
• Mautic and the Application Portal can help you better manage your
relationships with agents.
• All Mautic and Application Portal Activities are reportable to help you
measure the ROI of your student recruitment activities.