High Alpha was delighted to welcome Amit Sharma as our featured guest at our April Speaker Series. Amit shared the vision and values that drive Narvar, a High Alpha Capital portfolio company, and how they are transforming the post-purchase retail experience. Amit shared his approach to enterprise sales, as well as a few other secrets to their early success. Check out Amit's presentation to learn more about Narvar and their vision for the future of retail experiences.

1. The Future of Retail Experiences
Amit Sharma, CEO of Narvar
HIGH ALPHA SPEAKER SERIES
#HighAlphaIdeas
@narvarinc

2. The Future Of Retail Experiences

3. Strategic Investors
About Narvar
+ + +
Experience Design TechnologyRetailSupply Chain
The Retail Innovation Dream Team

4. Currently there is not much to help…
•Emails
•Recommendations
•Reviews
•Videos
•Ratings
•Blogs
•Social
•Coupons
•Ads
•Search
•Marketing
•Location
•SEM
•Content
•Events
•Gifting
•Sharing
Evaluate Ship
•Payments
Consider Buy Track Return
POST- PURCHASE EXPERIENCEPURCHASE EXPERIENCE
?•Apps

5. MAJOR CARRIERS STORES
REGIONAL CARRIERS &
COURIERS
ACCESS POINTS
IN HOME
RETURNS
as a result, today Retailers are being forced
to stitch together disparate services

6. The buyer’s Journey, Today
Special promotions, beautiful branded gateways and
prompt replies - in the world of retail it’s all puppies
and flowers until the customer clicks ‘buy’.

7. After that they’re on their own
?
The romance is gone, replaced with a maze of
customer service phone trees, shipping headaches,
and the occasional ugly, grey email

8. Taking care of people after they’ve bought your product isn’
the right thing to do, it’s good for business. It’s how youbuild
trust and create lifelong customers
We see a better way

9. To empower retailers to
champion their customers, at
every step in the journey.
OUR MISSION

10. Go Beyond the Buy Button
TM

11. USED BY % OF US ONLINE ADULTS
73%
31%
28% 25% 23%
40%
Unprecedented Market Visibility
90M
UNIQUE USERS TO DATE

12. TRACK RETURN
POST- PURCHASE EXPERIENCEPURCHASE EXPERIENCE
CART / CHECKOUT ANALYTICS
NARVAR PRODUCTS
CONSUMER
INSIGHTS
ORDER
VISIBILITY
RETURNS
EXPERIENCE
DELIVERY
OPTIONS
SHIP

13. Shipping

14. Carrier Selection Engine + In-Cart Estimated Delivery Dates

15. Tracking

16. Narvar Tracking

17. Narvar Tracking
Recommendations
Real-Time Tracking
Customer Sentiment
Marketing
Help Center
Text Updates
Mobile Marketing
Opt-in

21. Returns

22. Returns

23. Analytics

24. Analytics

26. The Future of Retail Experiences
Amit Sharma, @Narvarinc
Scott Dorsey, @ScottDorsey
#HighAlphaIdeas
HIGH ALPHA SPEAKER SERIES