How does a UX person interface with product, engineering, design, and just about everyone in the company? What does working in a company doing UX actually feel like? In this presentation, I'll share with you the processes that startups and large corporations both use in order to stay lean do good UX.
Presented at Tradecraft on May 29, 2014
3. Confidential - Do not distribute
1 About Me and What I Do
On Lean UX and Jobs To Be Done Frameworks
Learn about your customers
Build something you can show them
Measure how well it works
2 Learn - Build - Measure Cycle
3 How To Work With…Everyone
Table of Contents
10. • Work with Eng, Product, and Design to establish deadlines
related to overall roadmap
• Ensure team is aware of key milestone dates and communicates
issues related to staying on schedule
• Own understanding how a projects fits into larger strategy and
is on point for tracking reviews and ensuring issues are
addressed and aligned with other initiatives
• Facilitate relationships between teams, moving process forward,
finding resources, reworking schedules, raising concerns to
appropriate owners early and resolving open issues that prevent
progress. Hold the line when schedule or progress is in jeopardy
while maintaining respectful relationships
• Conduct tests and research to find problems and opportunities
to improve
About Me and What I Do
18. Learn-Build-Measure Cycle
We try to work backwards from the customer, rather
than starting with an idea for a product and trying to
bolt customers onto it.
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While working backwards can be applied to any
specific product decision, using this approach is
especially important when developing new products
or features.”
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-Ian McAllister, GM at Amazon
19. Jobs To Be Done
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is how I identify opportunities.
Learn-Build-Measure Cycle
20. Learn-Build-Measure Cycle
Clayton Christensen and The Innovator’s Solution:
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Don’t sell products and services to customers, but
rather try to help people address their jobs-to-be-
done.
21. Learn-Build-Measure Cycle
As Henry Ford reputedly said of his industry,
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“If I asked customers what they wanted, they would
have said a faster horse.”
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Instead, you need to look deeper and examine
underlying needs.
22.
23. 1. What are the high-
level jobs-to-be-done?
Learn-Build-Measure Cycle
24. 2. What are the current
approaches and what
pain points result?
Learn-Build-Measure Cycle
25. 3. What benchmarks
exist in the full range of
competing offerings
and analogies?
Learn-Build-Measure Cycle