SlideShare ist ein Scribd-Unternehmen logo
1 von 33
Powerpoint Game

  By Chelsea Oliver




                      START
When is it appropriate to use smileys?

 In formal emails



     On a CV for a job interview


                     In emails to friends


                                   In formal letters
What body language is suitable for a
      formal job interview?
                                           Hands behind head


                               An open posture, without arms crossed


                   Crossed arms with a closed posture


 Slouching in the chair
How can you engage an audience?

 Do a dance

          Sing a song

                   Change the tone of your voice


                                         Read a poem
There are 3 types of questions –
open, closed and …..? What is the
              third?
                                              Likert questions

                                    Like question


                         Right questions

        Left questions
What is the point of proof-reading?

                                    To find what colour font you should use



                                                        To see if there are any mistakes, i.e.
                                                        spelling or grammar that you couldn’t
                                                        see beforehand just yourself

                                                                              To read your text




To find out what size text to use
What kind of language is there?

Happy and sad



            Angry and enthusiastic



                           Positive and negative



                                              Rude and not rude
Why don’t Americans shake hands for
  several minutes, like Africans do?
The other business-person may consider
it to be a sexual attraction

                  They may think shaking hands is stupid


                                     Hand-shaking is too professional


                                                    They always have sweaty palms
In Africa, a limp handshake is the
correct handshake to use. What does it
          mean to American’s?

 It is a sign that they believe in the African culture

               It is a sign that they are secretly African


                          It is a sign of homosexuality or wimpiness

                                               It is a sign they dislike other Americans
When a person only skimmed through the
  presentation, and you didn’t catch
 something that might be important –
     what can you use to get this?

                                            Adapting to suit an audience



                               Cultural differences



                  Question and answer


   Techniques and cues
How can you prevent being called a
                    liar?

Engage the audience so they know what you are saying


           Make sure there are no cultural differences


                     Make sure you are accurate, and don’t stretch the truth too much


                               Ask if there are any questions at the end to clear things up
What should you prevent using in a
            speech?

                                        Jargon


                            Bad body language


                    Swearing


        Spelling mistakes
What can you use to modify your voice
          during a speech?

  A microphone


            A mobile phone



                       Voice changing sweets



                                      A special pair of shoes
What sorts of methods can you use for
 someone who is deaf, during your
               speech?
                                                        Subtitles


                                             Sign language


                           Give them some headphones



 Shouting really loudly until they can hear you
What sorts of methods can you use for
 someone who is visually impaired?

 Talk more


      Give them some headphones and give them visual audio description


                 Give them glasses


                           Don’t worry about them, just concentrate everyone else
What is another word for a
      conversation?

                                        A verbal exchange



                           Chatting to each other



                  Having a discussion


 Two (or more) people talking
What is good about the use of
                  intonation?

It can convey emotion through speech



            It shows you know what you’re talking about


                           You look smart


                                    Nothing, you shouldn’t use it
“Leaning towards someone when they
  speak” – is this positive or negative
               language?
                                     Positive



                          Negative



                   Both



         Neither
“Cutting in when someone else is
talking” – is this positive or negative
               language?

 Positive


            Negative


                       Both


                              Neither
How is nodding an active
     engagement?

                                     It looks like you’re listening



 You are hearing what is being said and are taking note



                  It’s sarcastically done



    Just because it is
How are summarizing and
                 paraphrasing useful?

Because you don’t have to listen to very much



           Because they take less time



                   Because it is easier than remembering every little detail


                                  Because it shows you have been listening to everything
Which group are three examples of
  barriers to communication?

                         Not listening, distracted and hating the person



                      Being foreign, watching TV and being deaf


        Being distracted, background noises and ignoring the speaker


Being distracted, background noises and lack of concentration
“Are you okay?” – what type of
       question is this?

  Open


         Closed



                  Likert


                           Probing
If you asked that question (“Are you okay?”) and
  they replied with something such as “No” and
you ask a second question such as “What’s up?”
      – What is this second question called?

                                            Open


                                   Closed



                             Probing


                    Likert
Why is grammar important when
             sending a formal email?

Because people might not understand it



       Because it might be in a confusing order


                    Because grammar just is important


                               Because it is a lot more formal if you can use proper grammar
                                               and the email itself looks a lot more formal too
Why is good spelling important when
        sending a formal letter?

                                              So you can understand it


So that the other person will be able to understand what you
mean clearly


                                   So it looks better


So there are no confusions or complications
when reading
Why is structure needed in an urgent
                 email?

So that the receiver knows its meant to be sent to them



          So the receiver knows the email isn’t spam


                        So that the receivers understanding is aided whilst reading



                                   Because it looks neater
How can relevance be identified
quickly when receiving an email?

       With a good structure so important facts can be picked out quickly


                                               By reading it



                            By looking at the sender



 Reading the subject that the sender put
What are examples of alternative
             viewpoints?

Yes and no



             Pro’s and con’s



                               Who is wrong and who is right?




                                                   Different views on one subject
Why is note taking important in the
                   workplace?

                                                        So you know what you need to do


                                        Summarizing on what people
                                        have told you

You might need to edit internal/external documents before sending
them on

               So you can re-write them up on the computer
Besides at the start of the
   sentence, when else should you use
             capitalisation?

For names


            For towns/cities



                          For pronouns and abbreviations


                                                     All the time
Well done you
have completed
   the quiz!
Sorry that’s the wrong answer!



Try Again?               Finish

Weitere ähnliche Inhalte

Was ist angesagt?

Public speaking (chapter 1)
Public speaking (chapter 1)Public speaking (chapter 1)
Public speaking (chapter 1)
nhiiyylhakirei
 
Listening Lesson Sequences
Listening Lesson SequencesListening Lesson Sequences
Listening Lesson Sequences
Evi Sofiawati
 
Communication skills-111012025732-phpapp02
Communication skills-111012025732-phpapp02Communication skills-111012025732-phpapp02
Communication skills-111012025732-phpapp02
keep silence
 
communication Skills
communication Skillscommunication Skills
communication Skills
Zahyd Shuja
 
Your underlying message is showing...
Your underlying message is showing...Your underlying message is showing...
Your underlying message is showing...
M. E. Yancosek Gamble
 
Dyadic communication
Dyadic communicationDyadic communication
Dyadic communication
Tinku Kumar
 

Was ist angesagt? (20)

Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Communication skills: LSRW
Communication skills: LSRWCommunication skills: LSRW
Communication skills: LSRW
 
An interactive approach to teaching listening
An interactive approach to teaching listeningAn interactive approach to teaching listening
An interactive approach to teaching listening
 
Public speaking (chapter 1)
Public speaking (chapter 1)Public speaking (chapter 1)
Public speaking (chapter 1)
 
Listening Lesson Sequences
Listening Lesson SequencesListening Lesson Sequences
Listening Lesson Sequences
 
Communication skills-111012025732-phpapp02
Communication skills-111012025732-phpapp02Communication skills-111012025732-phpapp02
Communication skills-111012025732-phpapp02
 
Year 10 Talk Show Oral Presentation
Year 10 Talk Show Oral Presentation Year 10 Talk Show Oral Presentation
Year 10 Talk Show Oral Presentation
 
Presentation skills
Presentation skills Presentation skills
Presentation skills
 
Marriage of speech, vision and natural language processing
Marriage of speech, vision and natural language processingMarriage of speech, vision and natural language processing
Marriage of speech, vision and natural language processing
 
communication Skills
communication Skillscommunication Skills
communication Skills
 
Presentation communication skills_universal
Presentation communication skills_universalPresentation communication skills_universal
Presentation communication skills_universal
 
P.r communication.
P.r communication.P.r communication.
P.r communication.
 
Chapter 10 writing and speaking effectively
Chapter 10 writing and speaking effectivelyChapter 10 writing and speaking effectively
Chapter 10 writing and speaking effectively
 
Your underlying message is showing...
Your underlying message is showing...Your underlying message is showing...
Your underlying message is showing...
 
Effective Communication - LSRWVG
Effective Communication - LSRWVGEffective Communication - LSRWVG
Effective Communication - LSRWVG
 
sign language
sign languagesign language
sign language
 
Interpretation
InterpretationInterpretation
Interpretation
 
DIFFERENT TYPES OF SPEECHES
DIFFERENT TYPES OF SPEECHESDIFFERENT TYPES OF SPEECHES
DIFFERENT TYPES OF SPEECHES
 
Dyadic communication
Dyadic communicationDyadic communication
Dyadic communication
 
Communication effectiveness
Communication effectivenessCommunication effectiveness
Communication effectiveness
 

Andere mochten auch (6)

Video Game Powerpoint 2016
Video Game Powerpoint 2016Video Game Powerpoint 2016
Video Game Powerpoint 2016
 
Password PowerPoint Game
Password PowerPoint GamePassword PowerPoint Game
Password PowerPoint Game
 
La educación socialista en méxico
La educación socialista en méxicoLa educación socialista en méxico
La educación socialista en méxico
 
Benefits of gaming
Benefits of gamingBenefits of gaming
Benefits of gaming
 
Video Game Powerpoint
Video Game PowerpointVideo Game Powerpoint
Video Game Powerpoint
 
State of the Word 2011
State of the Word 2011State of the Word 2011
State of the Word 2011
 

Ähnlich wie Powerpoint game

The Art of ListeningHave you ever heard anyone described a.docx
The Art of ListeningHave you ever heard anyone described a.docxThe Art of ListeningHave you ever heard anyone described a.docx
The Art of ListeningHave you ever heard anyone described a.docx
mattinsonjanel
 
1. Describe physical security threats to the United States as a re.docx
1. Describe physical security threats to the United States as a re.docx1. Describe physical security threats to the United States as a re.docx
1. Describe physical security threats to the United States as a re.docx
jeremylockett77
 
Powerpoint game v02
Powerpoint game v02Powerpoint game v02
Powerpoint game v02
tompriest31
 
Learning to Learn Nivel 5
Learning to Learn Nivel 5Learning to Learn Nivel 5
Learning to Learn Nivel 5
coodinacionpci
 
Language Is A Tool3
Language Is A Tool3Language Is A Tool3
Language Is A Tool3
athenamilis
 
Power point game v05
Power point game v05Power point game v05
Power point game v05
tompriest31
 

Ähnlich wie Powerpoint game (20)

PowerPoint Game
PowerPoint GamePowerPoint Game
PowerPoint Game
 
Power point game
Power point gamePower point game
Power point game
 
Principles of effective communication
Principles of effective communicationPrinciples of effective communication
Principles of effective communication
 
Communicationskills
CommunicationskillsCommunicationskills
Communicationskills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Task 1 v06
Task 1 v06Task 1 v06
Task 1 v06
 
Power point game v3
Power point game v3Power point game v3
Power point game v3
 
UNIT II Elements of communication
UNIT II Elements of communicationUNIT II Elements of communication
UNIT II Elements of communication
 
The Art of ListeningHave you ever heard anyone described a.docx
The Art of ListeningHave you ever heard anyone described a.docxThe Art of ListeningHave you ever heard anyone described a.docx
The Art of ListeningHave you ever heard anyone described a.docx
 
1. Describe physical security threats to the United States as a re.docx
1. Describe physical security threats to the United States as a re.docx1. Describe physical security threats to the United States as a re.docx
1. Describe physical security threats to the United States as a re.docx
 
extemporaneous speech ppt.pptx
extemporaneous speech ppt.pptxextemporaneous speech ppt.pptx
extemporaneous speech ppt.pptx
 
Powerpoint game v02
Powerpoint game v02Powerpoint game v02
Powerpoint game v02
 
Freer speaking activities
Freer speaking activitiesFreer speaking activities
Freer speaking activities
 
Learning to Learn Nivel 5
Learning to Learn Nivel 5Learning to Learn Nivel 5
Learning to Learn Nivel 5
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Language Is A Tool3
Language Is A Tool3Language Is A Tool3
Language Is A Tool3
 
Power point game v05
Power point game v05Power point game v05
Power point game v05
 
Power Point Game
Power Point GamePower Point Game
Power Point Game
 
Pp game1
Pp game1Pp game1
Pp game1
 

Kürzlich hochgeladen

IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI SolutionsIAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI Solutions
Enterprise Knowledge
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Service
giselly40
 

Kürzlich hochgeladen (20)

Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
 
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI SolutionsIAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI Solutions
 
presentation ICT roal in 21st century education
presentation ICT roal in 21st century educationpresentation ICT roal in 21st century education
presentation ICT roal in 21st century education
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)
 
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Service
 
[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdf[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdf
 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 
What Are The Drone Anti-jamming Systems Technology?
What Are The Drone Anti-jamming Systems Technology?What Are The Drone Anti-jamming Systems Technology?
What Are The Drone Anti-jamming Systems Technology?
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
 
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
 
GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationGenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day Presentation
 
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024
 
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemkeProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
 
Evaluating the top large language models.pdf
Evaluating the top large language models.pdfEvaluating the top large language models.pdf
Evaluating the top large language models.pdf
 
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
 
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
 
Boost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfBoost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdf
 

Powerpoint game

  • 1. Powerpoint Game By Chelsea Oliver START
  • 2. When is it appropriate to use smileys? In formal emails On a CV for a job interview In emails to friends In formal letters
  • 3. What body language is suitable for a formal job interview? Hands behind head An open posture, without arms crossed Crossed arms with a closed posture Slouching in the chair
  • 4. How can you engage an audience? Do a dance Sing a song Change the tone of your voice Read a poem
  • 5. There are 3 types of questions – open, closed and …..? What is the third? Likert questions Like question Right questions Left questions
  • 6. What is the point of proof-reading? To find what colour font you should use To see if there are any mistakes, i.e. spelling or grammar that you couldn’t see beforehand just yourself To read your text To find out what size text to use
  • 7. What kind of language is there? Happy and sad Angry and enthusiastic Positive and negative Rude and not rude
  • 8. Why don’t Americans shake hands for several minutes, like Africans do? The other business-person may consider it to be a sexual attraction They may think shaking hands is stupid Hand-shaking is too professional They always have sweaty palms
  • 9. In Africa, a limp handshake is the correct handshake to use. What does it mean to American’s? It is a sign that they believe in the African culture It is a sign that they are secretly African It is a sign of homosexuality or wimpiness It is a sign they dislike other Americans
  • 10. When a person only skimmed through the presentation, and you didn’t catch something that might be important – what can you use to get this? Adapting to suit an audience Cultural differences Question and answer Techniques and cues
  • 11. How can you prevent being called a liar? Engage the audience so they know what you are saying Make sure there are no cultural differences Make sure you are accurate, and don’t stretch the truth too much Ask if there are any questions at the end to clear things up
  • 12. What should you prevent using in a speech? Jargon Bad body language Swearing Spelling mistakes
  • 13. What can you use to modify your voice during a speech? A microphone A mobile phone Voice changing sweets A special pair of shoes
  • 14. What sorts of methods can you use for someone who is deaf, during your speech? Subtitles Sign language Give them some headphones Shouting really loudly until they can hear you
  • 15. What sorts of methods can you use for someone who is visually impaired? Talk more Give them some headphones and give them visual audio description Give them glasses Don’t worry about them, just concentrate everyone else
  • 16. What is another word for a conversation? A verbal exchange Chatting to each other Having a discussion Two (or more) people talking
  • 17. What is good about the use of intonation? It can convey emotion through speech It shows you know what you’re talking about You look smart Nothing, you shouldn’t use it
  • 18. “Leaning towards someone when they speak” – is this positive or negative language? Positive Negative Both Neither
  • 19. “Cutting in when someone else is talking” – is this positive or negative language? Positive Negative Both Neither
  • 20. How is nodding an active engagement? It looks like you’re listening You are hearing what is being said and are taking note It’s sarcastically done Just because it is
  • 21. How are summarizing and paraphrasing useful? Because you don’t have to listen to very much Because they take less time Because it is easier than remembering every little detail Because it shows you have been listening to everything
  • 22. Which group are three examples of barriers to communication? Not listening, distracted and hating the person Being foreign, watching TV and being deaf Being distracted, background noises and ignoring the speaker Being distracted, background noises and lack of concentration
  • 23. “Are you okay?” – what type of question is this? Open Closed Likert Probing
  • 24. If you asked that question (“Are you okay?”) and they replied with something such as “No” and you ask a second question such as “What’s up?” – What is this second question called? Open Closed Probing Likert
  • 25. Why is grammar important when sending a formal email? Because people might not understand it Because it might be in a confusing order Because grammar just is important Because it is a lot more formal if you can use proper grammar and the email itself looks a lot more formal too
  • 26. Why is good spelling important when sending a formal letter? So you can understand it So that the other person will be able to understand what you mean clearly So it looks better So there are no confusions or complications when reading
  • 27. Why is structure needed in an urgent email? So that the receiver knows its meant to be sent to them So the receiver knows the email isn’t spam So that the receivers understanding is aided whilst reading Because it looks neater
  • 28. How can relevance be identified quickly when receiving an email? With a good structure so important facts can be picked out quickly By reading it By looking at the sender Reading the subject that the sender put
  • 29. What are examples of alternative viewpoints? Yes and no Pro’s and con’s Who is wrong and who is right? Different views on one subject
  • 30. Why is note taking important in the workplace? So you know what you need to do Summarizing on what people have told you You might need to edit internal/external documents before sending them on So you can re-write them up on the computer
  • 31. Besides at the start of the sentence, when else should you use capitalisation? For names For towns/cities For pronouns and abbreviations All the time
  • 32. Well done you have completed the quiz!
  • 33. Sorry that’s the wrong answer! Try Again? Finish

Hinweis der Redaktion

  1. It’s appropriate to use smileys in an email to friends or family because it won’t be in a formal format. Whereas it wouldn’t be appropriate to use smileys in a formal letter or a formal interview because it wouldn’t be relevant and would be unprofessional.
  2. Body language (55%) is the most important factor when you first meet someone. Next is, how they sound (38%) and then what they say (7%). The picture A with arms and legs uncrossed is called an open posture and usually suggests a more relaxed, open attitude. So, if you are slouching, have an uninteresting tone without variation, and say stuff you shouldn’t (like all the reasons why you wouldn’t like to work in the company) – then you defiantly wouldn’t be getting the job.
  3. If you were reading a massive presentation, and kept the same boring tone throughout, you will not keep the audience engaged. However, if you varied the tone of your voice throughout, the audience will stay engaged and will be more likely to listen to you.
  4. Likert questions is a question where the answer is usually on a scale of 1 – 10, to show how much the person answering agrees/disagrees with a statement (for example, with 1 being strongly disagree, 5 being mutual and 10 being strongly disagree).
  5. Proof-reading is the reading of text or art to detect and correct production errors. (http://en.wikipedia.org/wiki/Proofreading_marks). There are proofreading marks for to delete a word, delete a space, ‘let it stand’ (where on the computer it says it is spelt wrong, but it may just be unrecognized from the computer), start a new paragraph, spelling mistakes, insert all sorts of punctuation marks (i.e. , ‘ ‘ “ “ . ? ; : -) and also to change the appearance, by either adding things such as italics, boldface, or by changing something that is uppercase to lowercase, or adding in capital letters.
  6. Examples of positive language include “definitely” “surely” “absolutely” “certainly” “I would suggest” “I would recommend” “I will be more than happy to assist you”… (http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm)Examples of negative language include “We fail to understand” “You claim that” “You ought to” “You understand, of course” “You overlooked enclosing”… (http://wordmentor.placementor.com/vocabulary_powerkit/positivelanguage2.htm)
  7. Yes it’s true, in the US a handshake that is even a few seconds too long is interpreted as familiarity, warmth and possibly sexual attraction, where as in Africa it is common for the handshake to last several minutes (http://www.analytictech.com/mb021/cultural.htm)
  8. In the US, a firm, short handshake indicates self-confidence and (heterosexual) masculinity. A limp handshake by a man can be interpreted (usually wrongly) as a sign of homosexuality or wimpiness. But in most parts of Africa, a limp handshake is the correct way to do it.
  9. Question and answer sessions can be particularly useful for clarifying points that you might have skimmed over in your presentation. You can’t be sure on how much the audience understood until you ask for questions. This feedback can help you improve your presentation next time, whilst satisfying peoples curiosity. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
  10. To win the hearts of your audience, you might be tempted to stretch the truth slightly. However, it is best to convey the truth and not do this, as this tactic might not always work with audiences. If you stretch the truth too much, you might be called a liar and if this happens, you will lose credibility and no one will listen to you, no matter how thorough you claim to be. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
  11. Jargon is technical words or expressions that are used by a particular profession or group and are difficult for others to understand, if they are not apart of this profession or group. (http://dictionary.reference.com/browse/jargon?s=t)
  12. You could use a microphone to modify your voice in a speech. If you don’t modify your voice during a speech, you will bore you audience and they won’t be engaged in your presentation. If they aren’t engaged in your presentation, when you ask them a question – they won’t be able to answer it, because they lost concentration of your presentation because you didn’t vary your tone at all. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
  13. You should always concentrate on all of your audience, not one specifically, or one not at all. You should also make sure that everyone in the audience can understand your presentation, so for example you would have to adapt your speech to the person’s needs. They might already have a helper with them who does sign language for them, if not you can always print off your presentation for them to look at themselves, or have your presentation, like as a powerpoint, up on the screen for them to read.
  14. Audio Description (also known as Video Description) refers to an additional narration track for the blind and visually impaired consumers of visual media (including television and film, dance, opera and visual art). It consists of a narrator talking through the presentation, describing what is happening on the screen during the natural pauses in the audio, and sometimes during dialogue if deemed necessary. (http://en.wikipedia.org/wiki/Audio_description)
  15. A verbal exchange is an oral exchange between two or more people. All of the words above are also another word for a conversation but the one I was looking for was a verbal exchange.
  16. The use of intonation is the rise and fall of the voice pitch. This can also convey speech as when you lower your pitch people could think that it is you becoming or talking about something sad or shocking. However, when you raise your pitch, you might sound like your about to say something exciting or interesting.
  17. “Leaning towards someone when they speak” is a positive language. This is because it conveys your agreement or willingness to what is being said. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
  18. “Cutting in when someone else is talking” is both positive and negative. It is positive because it can convey enthusiasm. It is negative because it can be seen as aggressive or can be seen as irritating and can indicate insensitivity on your part. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
  19. Nodding is an active engagement because you are reacting to what the other person is saying and are communicating that you hear what is being said and that you are taking note. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
  20. If you can summarise a piece of work it means that you can sum up the most important points of a communication. If you paraphrase it means you can repeat what you’ve just heard, but in different words. If you can do both of these techniques it means you have been listening to everything you’ve just heard. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
  21. Being distracted is a barrier to communication as it means that people can momentarily, or even for a long time, not listen to what you’re saying. If this happens it means that the communication will weaken, and the speaker may have to repeat themselves many times. Background noises are barriers to communication as it can distract the audience – whether is it a slight, quiet noise or a loud, continuous noise – the audience will be distracted and the speaker may have to repeat themselves again. Lack of concentration is a barrier to communication as if the audience has to listen to a really long speech, they’re more likely to lose concentration, which again means the speaker will have to repeat themselves. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
  22. This question is a closed question. Closed questions are questions where the options for replies are limited, such as ‘yes’ or ‘no’. Closed questions don’t really give you much information – and means you will have to lots of closed questions to get the answer you want. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
  23. The second question is known as a probing question. Probing questions help you extract the information you want. It isn’t a closed question, but it isn’t an open one. It’s a bit of both really as the person may answer closely such as ‘don’t worry’, or openly such as ‘well….(and explain what is up)’. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
  24. It’s important that you use correct grammar because it’s a lot more formal if the grammar you have used, is correct. Also, it makes the layout look a lot more formal and it is easier to read when it has correct grammar in it.
  25. Good spelling is important in a formal letter so that the other person will be able to understand what you mean clearly. This way, the letter is technically more well structured and a lot more formal.
  26. Structure is needed in an urgent email so that the receivers understanding is aided when reading, meaning that they can make sure the email is meant for them for defiant and so they can scan over the email quickly to get an indication of just how important the email really is.
  27. When an email has a good structure, it is easy to pick out facts and it can be seen whether it is relevant to the receiver, or if it’s just spam email. This makes it easier for the receiver to check whether it is relevant to them or not.
  28. Alternative viewpoints are pro’s and con’s of a certain subject that people think. These are also different views on one subject, but it is mostly pro’s and con’s of their opinions.
  29. Note taking is important in the workplace because you might need to edit internal/external documents before sending them on. So if you know what an external subject is on, then you will be able to see if there are any mistakes in what they have sent you.
  30. Capitalisation is used for pronouns and abbreviations.