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Part 2-ACONDUCT A STRATEGIC GAP ANALYSIS AND IDENTIFY MAJOR ISSU.docx

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Part 2-A CONDUCT A STRATEGIC GAP ANALYSIS AND IDENTIFY MAJOR ISSUES ASSESS OVERALL FIT AND IDENTIFY KEY ISSUES/PROBLEMS: (ENVIRONMENT STRATEGY ORG. CAPABILITIES) Having worked through each of the individual components of the “criterion of consistency” framework, it is now time to put the various pieces together to assess the overall fit between the current strategy and both the external environment and the org. capabilities (built on resources, management preferences and organization). In doing so, you should also be able to identify the key issues/problems that the firm is facing. If you have done your analysis correctly, the key issues/problems that surface should provide evidence of and an explanation for the current performance of the firm. The process is the same as that used in each of the previous steps – Collect all the needed information (Data Collection), put the information into a form that can be reviewed and studied (Analysis and Organization), and then synthesize and integrate what you have learned so that you can make good decisions (Conclusions and Recommendations). The difference is the levels of analysis. In previous steps you looked at each component of the model. Now, you are going to bring the information and conclusions from previous steps together to gain an overall understanding of the firm’s position. 1. DATA COLLECTION As noted, you have collected the data through your work on each of the previous steps. What is needed now is to simply bring it all together in one place. Review your conclusions from the previous steps on firm performance, environment, strategy, and org. capabilities and jot-down the important information here. Note that you can use “short-hand notes” here, so long as you remember the richness of your ideas in each section and refer back to those when you are analyzing and making decisions on the information in steps 2 and 3 below. THE ENVIRONMENT/INDUSTRY 1. Drivers of change 2. Key survival factors 3. Product/Market and Value Proposition possibilities STRATEGY OF THE FIRM 1. Goals 2. Product focus and market focus 3. Value proposition 4. Core Activities ORGANIZATIONAL CAPABILITIES OF THE FIRM 1. ___________________ 2. ___________________ 3. ___________________ PERFORMANCE OF THE FIRM 1. Financial Performance 2. Market Performance 3. Organizational Health Page 1 Quarter 4, 2013 Health Care Dental Vision Chiropractic Laboratory Nurse line Financial Services Financial advice ID Theft protection Legal services Tax Travel & Leisure Car rental Concierge service Dining Hotel Shopping Lifestyle Counseling service Pet care Telemedicine Child & elder care Wellness Alternative health & medicine Diet & weight loss Counseling Vitamins Page 2 Established in 1979, Careington provides affordable solutions to more than eight million members. Dedicated to improving the health and well-being of individuals, Careingto.

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Part 2-A CONDUCT A STRATEGIC GAP ANALYSIS AND IDENTIFY MAJOR ISSUES ASSESS OVERALL FIT AND IDENTIFY KEY ISSUES/PROBLEMS: (ENVIRONMENT STRATEGY ORG. CAPABILITIES) Having worked through each of the individual components of the “criterion of consistency” framework, it is now time to put the various pieces together to assess the overall fit between the current strategy and both the external environment and the org. capabilities (built on resources, management preferences and organization). In doing so, you should also be able to identify the key issues/problems that the firm is facing. If you have done your analysis correctly, the key issues/problems that surface should provide evidence of and an explanation for the current performance of the firm. The process is the same as that used in each of the previous steps – Collect all the needed information (Data Collection), put the information into a form that can be reviewed and studied (Analysis and Organization), and then synthesize and integrate what you have learned so that you can make good decisions (Conclusions and Recommendations). The difference is the levels of analysis. In previous steps you looked at each component of the model. Now, you are going to bring the information and conclusions from previous steps together to gain an overall understanding of the firm’s position. 1. DATA COLLECTION As noted, you have collected the data through your work on each of the previous steps. What is needed now is to simply bring it all together in one place. Review your conclusions
from the previous steps on firm performance, environment, strategy, and org. capabilities and jot-down the important information here. Note that you can use “short-hand notes” here, so long as you remember the richness of your ideas in each section and refer back to those when you are analyzing and making decisions on the information in steps 2 and 3 below. THE ENVIRONMENT/INDUSTRY 1. Drivers of change 2. Key survival factors 3. Product/Market and Value Proposition possibilities STRATEGY OF THE FIRM 1. Goals 2. Product focus and market focus 3. Value proposition 4. Core Activities ORGANIZATIONAL CAPABILITIES OF THE FIRM 1. ___________________ 2. ___________________ 3. ___________________ PERFORMANCE OF THE FIRM 1. Financial Performance 2. Market Performance 3. Organizational Health Page 1
Quarter 4, 2013 Health Care Dental Vision Chiropractic Laboratory Nurse line Financial Services Financial advice ID Theft protection Legal services Tax Travel & Leisure Car rental Concierge service Dining Hotel Shopping Lifestyle Counseling service
Pet care Telemedicine Child & elder care Wellness Alternative health & medicine Diet & weight loss Counseling Vitamins Page 2 Established in 1979, Careington provides affordable solutions to more than eight million members. Dedicated to improving the health and well-being of individuals, Careington's solutions are designed to complement traditional health insurance and provide significant savings for under-insured or uninsured individuals. With our all inclusive discount solutions, we can easily assist consumers, employers, associations,
affinity groups, financial institutions, TPAs and health plans. Careington discount ranges vary, depending on the service and region. Careington products and services provide an entirely new and creative way for assisting your clients as they continue to face the ever increasing cost of healthcare. By offering discount programs that include pre-negotiated discounts on dental and vision care, doctor and hospital visits, and prescriptions and many other health and lifestyle services, that can bring significant value and savings to your clients. In addition to our products and services, we provide all of the necessary support to operate the discount program. Careington provides complete "plug & play" administration, so there is no need to hire and train employees to run your program. We work with our clients to install a program that fits their unique needs and provides the most value. Our market is expanding as the cost of providing employee benefits becomes more cost prohibitive. Unlike most insurance programs today with higher deductibles, our products can be used immediately.
Traditional Markets we serve Health Plans Insurers Associations & Affinity Groups Financial Institutions—Banks & Credit Unions Employer Groups Special Markets we serve Small to medium sized businesses who do not offer group benefits Self employed & business owners Part-time workers Middle income families Single parent families Senior citizens & retirees Consumer directed health plans/HSAs/FSAs Labor Unions ABOUT CAREINGTON
Page 3 ACCIDENTAL DEATH AND DISMEMBERMENT ........................................................................................... 12 NATION SAFE DRIVERS — TRAVEL CLUB ............................................................................................... ......... 12 AUTO AND HOME ............................................................................................... .................................. 13 LIBERTY MUTUAL ............................................................................................... ....................................... 13 CHILD AND ELDER CARE ASSISTANCE ............................................................................. .................. ...... 14 AGING WITH GRACE, LLC ............................................................................................... ........................... 14 RESOURCES FOR LIVING ............................................................................................... ............................................................................... 15 CHIROPRACTIC & ALTERNATIVE MEDICINE
............................................................................................. 17 CHOOSEHEALTHY ............................................................................................... ...................................... 17 CHIROPRACTIC LIFECARE OF AMERICA ............................................................................................... ........................................................ 19 HEALTHWAYS WHOLE HEALTH NETWORK ............................................................................................... ................................................ 20 CONCIERGE ............................................................................................... ............................................ 21 LESCONCIERGES ............................................................................................... ........................................ 21 TRAVEL GUARD — CONCEIRGE ............................................................................................... ................................................................... 22 COUNSELING ............................................................................................... ......................................... 23 AMERICAN BEHAVIORAL ............................................................................................... .............................. 23 DENTAL
............................................................................................... ................................................ 25 AETNA DENTAL ACCESS ® NETWORK ............................................................................................... .............. 25 CAREINGTON SERIES 500 DENTAL NETWORK ............................................................................................... .......................................... 26 CAREINGTON POS DENTAL NETWORK ............................................................................................... ..................................................... 27 CAREINGTON PLATINUM POS DENTAL NETWORK............................................................................. ..................................................... 28 CAREINGTON PDNP DENTAL NETWORK (POS & CPPS) ................................................................................... 29 CAREINGTON MAXIMUM ACCESS DENTAL NETWORK (C500, POS & CPPS) .......................................................... 30 CAREINGTON MAXIMUM CARE DISCOUNT NETWORK (POS & DENTEMAX) ........................................................... 31 CAREINGTON PPO DENTAL NETWORK ............................................................................................... ..................................................... 32
CAREINGTON PLATINUM PPO DENTAL NETWORK ............................................................................................... .................................. 33 MAXIMUM CARE DENTAL NETWORK (PPO, CPPO, & DENTEMAX ............................................................................................... ..... 34 CAREINGTON (POS) AND DENTAL NETWORK OF AMERICA (SELECT) ............................................................................................... .. 35 DENTEMAX ......................................................................................... ...... ............................................................................................... ...... 36 SIGNATURE DENTAL NETWORK ............................................................................................... ................................................................... 37 DIABETES MANAGEMENT & LIFESTYLE ENHANCEMENT ........................................................................... 38 BETTER LIVING NOW ............................................................................................... .................................. 38 GLOBAL TOTAL HEALTH ............................................................................................... ................................................................................ 39 EMERGENCY MEDICAL INFORMATION
............................................................................................... ...... 40 LIFECARD PLANS ....................................................................................... ........ ....................................... 40 FINANCIAL ............................................................................................... ............................................ 41 ASKAFS ............................................................................................... .................................................. 41 EFINANCIAL LIFE INSURANCE ............................................................................................... ........................ 42 LEGAL CLUB OF AMERICA ............................................................................................... ............................ 43 MEDICALFINANCING.COM ............................................................................... ................ ............................ 44 FUNERAL PLANNING ............................................................................................... .............................. 45 DIGNITY MEMORIAL ............................................................................................... ................................... 45 HEALTH CARE ASSISTANCE
............................................................................................... ..................... 46 ADVANCE MEDICAL ............................................................................................... ................................... 46 TABLE OF CONTENTS Page 4 TABLE OF CONTENTS CARE ADVOCACY ............................................................................................... ....................................... 47 HEALTH ADVOCATE ............................................................................................... ...................................................... 48 OPTUM CARE 24........................................................................................... .............................................................. 49 HEALTH CLUB NETWORK ............................................................................................... ........................ 50
CHOOSEHEALTHY — FITNESS ONLY ............................................................................................... ............... 50 HEALTHWAYS WHOLEHEALTH NETWORK ............................................................................................... ........ 51 HEARING ............................................................................................... ............................................... 52 HEARPO ............................................................................................... ................................................. 52 MIRACLE EAR ........................................................................................... .... ............................................................................................... .. 53 NEWPORT AUDIOLOGY ............................................................................................... ................................................................................. 54 HOTAL & CAR RENTAL ............................................................................................... .......................... 55 UNITED MARKETING GROUP ............................................................................................... ......................... 55 IDENTITY THEFT ............................................................................................... ..................................... 56
ID EXPERTS ............................................................................................... .............................................. 56 ID RESOLUTION ............................................................................................... ............................................................................................. 57 INFOARMOR — MONTIROING AND RESTORATION ............................................................................................ 58 TRAVEL GUARD — ASSISTANCE ............................................................................................... .................................................................. 59 IMAGING ............................................................................. .................. ............................................... 60 GALAXY HEALTH NETWORK ............................................................................................... .......................... 60 DIAGNOSTIC BENEFIT MANAGEMENT ............................................................................................... .............. 61 US IMAGING ............................................................................................... ............................................................................................... .... 62 LABS
............................................................................................... ..................................................... 63 DIRECT LABS ............................................................................................... ............................................ 63 DIRECT LABS — CARDIO PLUS PROFILE ............................................................................................... .................................................... 64 DIRECT LABS — COMPREHENSIVE WELLNESS PROFILE ............................................................................................... ........................... 65 GALAXY HEALTH NETWORK ............................................................................................... ......................................................................... 66 LIFE LINE SCREENING ............................................................................................... .................................. 67 LEGAL ............................................................................................... .................................................... 69 LEGAL ACCESS PLANS — FAMILY LEGAL PROTECTION PLAN ................................................................................. 69 LEGAL CLUB OF AMERICA — LEGAL REFERRAL PROGRAM ............................................................................................... ..................... 70
ROCKET LAWYER — EASY WILL ............................................................................................... .................................................................. 71 ROCKET LAWYER — FAMILY LEGAL PLAN ............................................................................................... ................................................. 72 LONG TERM CARE ............................................................................................... .................................. 73 HEALTHCARE SYNERGIES........................................................................... .................................................. 73 NURSE LINE — 24 HOUR ............................................................................................... ....................... 74 CARENET ............................................................................................... ................................................. 74 OPTUM NURSE LINE ............................................................................................... ................................... 75 PET DISCOUNTS ............................................................................................... ..................................... 76 PET ASSURE ............................................................................................... ............................................. 76
HEALTH MATTERS INTERNATIONAL — PETMEDS ............................................................................................... 77 PODIATRY ............................................................................................... .............................................. 78 HEALTHCARE NETWORKS OF AMERICA (HNA) ............................................................................................... .. 78 PRESCRIPTION DRUGS ............................................................................................... ............................ 79 AGELITY ............................................................................................... .................................................. 79 CVS CAREMARK ..................................................................................... .......... ............................................................................................ 80 ENVISION ............................................................................................... ............................................................................................... ......... 81 Page 5
MEDIMPACT ............................................................................................... ............................................................................................... .... 82 SUPERIORRX ............................................................................................... ............................................................................................... .... 83 ROADSIDE ASSISTANCE ............................................................................................... ........................... 84 NATION SAFE DRIVERS ............................................................................................... ................................ 84 NATION SAFE DRIVERS — PAY PER USE ............................................................................................... .......... 85 ROADSIDE PROTECT — 4 CLAIMS PER YEAR WITH $100 MAXIMUM BENEFIT/CLAIM .................................................................... 86 ROADSIDE PROTECT — 3 CLAIMS PER YEAR WITH $100 MAXIMUM BENEFIT/CLAIM .................................................................... 87 ROADSIDE PROTECT — 4 CLAIMS PER YEAR WITH $50 MAXIMUM BENEFIT/CLAIM ...................................................................... 88
ROADSIDE PROTECT — 3 CLAIMS PER YEAR WITH $50 MAXIMUM BENEFIT/CLAIM ...................................................................... 89 SLEEP APNEA ............................................................................................... ......................................... 90 AEROFLOW ............................................................................................... ............................................... 90 SHOPPING DISCOUNTS ............................................................................................... ........................... 91 ACCESS DEVELOPMENT ............................................................................................... ................................ 91 CAREINGTON MALL ............................................................................................... .................................... 92 DISCOUNT DEVELOPMENT SERVICES (DDS) ............................................................................................... ............................................. 93 RETAIL BENEFITS ............................................................................................... ............................................................................................ 94 TAX ADVICE ............................................................................................... ........................................... 95
TAX RITE — HOTLINE ............................................................................................... ................................. 95 LEGAL CLUB OF AMERICA — TAX ............................................................................................... .............................................................. 96 TELEMEDICINE ............................................................................................... ........................................ 97 CALLMD ............................................................................................... ................................................. 97 EDOCAMERICA ..................................................................................... .......... .......................................... 98 EDOCAMERICA (DENTAL ONLY) ............................................................................................... ..................... 99 EDOCAMERICA PLUS NURSE LINE ............................................................................................... ................ 100 TELADOC ............................................................................................... .............................................. 101 TRAVEL ASSISTANCE ............................................................................................... ............................ 103
LIFEGUARD SERVICES EMERGENCY TRAVEL ASSIST .......................................................................................... 103 SEVEN CORNERS — INTERNATIONAL TRAVEL AND MEDICAL INSURANCE ........................................................................................104 TRAVEL GUARD — TRAVEL AND MEDICAL ASSISTANCE ............................................................................................... .......................105 VISION ............................................................................................... ............................................... 106 EYEMED PLAN D ............................................................................................... .................................... 106 NATIONAL LASIK NETWORK (LCA-VISION) ............................................................................................... .... 107 NATIONAL VISION ASMINISTRATORS ............................................................................................... ............ 108 QUALSIGHT ............................................................................................... ........................................... 109 VSP ............................................................................................... .................................................... 110
VSP CHOICE ACCESS PLAN ............................................................................................... ....................... 111 VITAMINS & NUTRITIONAL SUPPLEMENTS .......................................................................................... 112 SWANSON ............................................................................................... ............................................. 112 WEIGHT LOSS ...................................................................................... ......... ..................................... 113 GASTRIC BANDING PANEL GROUP — ADVANCED HEALTHCARE PRODUCTS .......................................................... 113 WEIGHT WATCHERS ............................................................................................... ................................. 114 WELLNESS & LIFESTYLE ............................................................................................... ....................... 115 MEALEASY ............................................................................................... ............................................ 116 MYEWELLNESS ............................................................................................... ....................................... 117
TROTTER WELLNESS ............................................................................................... ................................. 118 TABLE OF CONTENTS Page 6 PRODUCT SUMMARIES Accidental Death and Dismemberment Nation Safe Drivers –Travel Club offers accidental death and dismemberment, hospital indemnity and excess acci- dent medical coverage for any injury incurred while driving or riding in a private passenger automobile. Auto and Home Liberty Mutual is the number one sponsored auto and home voluntary benefits program in the industry, offering insurance in all 50 states. Members can receive up to 10% off insurance with guaranteed rates for 12 months. Child & Elder Care Assistance
Aging with Grace, LLC is a national eldercare assistance program that provides THE solution to eldercare stress by educating, coordinating and facilitating senior care options one member at a time. Resources for Living is a comprehensive, confidential program that supports you in balancing your work-life re- sponsibilities. This service includes dependent care consultation, referrals, educational resources, online services and more. Chiropractic and Alternative Medicine ChooseHealthy provides access to a wide variety of specialty health care services including chiropractors, massage therapists, acupuncturists and dietitians. ChooseHealthy plus Fitness provides access to a wide variety of specialty health care services including chiroprac- tors, massage therapists, acupuncturists and dietitians, as well as a minimum 10% discount off participating fitness facilities. Chiropractic Lifecare of America offers high quality chiropractic care with access to one of the largest networks across America with savings of 30% to 60%.
HealthWays Whole Health Network offers cost-effective access to one of the largest networks of chiropractors and other top qualified alternative health care practitioners, as well as discounts on nutritional supplements. Concierge LesConcierges provides members with an array of services including shopping services, information, entertainment arrangements, travel coordination, event planning and much more. Travel Guard – Concierge provides 24/7 personal assistance coordinators to respond to virtually any request no matter how large or small including event ticketing, floral service, travel arrangements, restaurant referrals and reser- vations, weather reports and much more. Counseling American Behavioral provides members with access to My Personal Counselor, a confidential, telephonic counsel- ing and referral service with options of 3 or 6 one-half hour session per household per year. Dental Aetna Dental Access® Network provides one of the largest,
most recognized discount dental networks with sav- ings of 15% to 50%. Over 122,000 available dental access points nationwide. Careington 500 Series Dental Network provides one of the most recognized professional dental network with sav- ings of 20% to 60%. Over 154,000 dental access points nationwide. Careington POS Dental Network provides one of the most recognized professional dental networks with savings of 20% to 50%. Over 169,000 dental access points nationwide. Careington Platinum POS Dental Network provides one of the most recognized professional dental networks with savings of 5% to 40%. Over 191,000 dental access points nationwide. Page 7 PRODUCT SUMMARIES Careington PDNP Dental Network (POS & CPPS) provides one of the most recognized professional dental net-
works with savings of 5% to 20%. Over 200,000 dental access points nationwide. Careington Maximum Access Dental Network (C500, POS, CPPS) provides one of the most recognized profes- sional dental networks with savings of 5% to 60%. Over 200,000 dental access points nationwide. Careington Maximum Care Discount Network (POS & DenteMax) provides one of the most recognized profes- sional dental networks with savings of 20% to 50%. Over 200,000 dental access points nationwide. Careington PPO Dental Network provides one of the most recognized professional dental networks with savings of 20% to 50%. Over 169,000 dental access points nationwide. Careington Platinum PPO Dental Network provides one of the most recognized professional dental networks with savings of 5% to 40%. Over 176,000 dental access points nationwide. Maximum Care Dental Network (PPO,CPPO & DenteMax) provides one of the most recognized professional dental networks with savings of 5% to 50%. Over 200,000 dental access points nationwide. Careington (POS - California Only) and Dental Network of America (Select) provides one of the most recog- nized professional dental networks with savings of 10% to 50%.
Over 31,000 dental access points. DenteMax provides savings on a wide range of services for members and their families at over 156,000 providers nationwide with savings of 20% to 50%. Signature Dental Network provides significant discounts on a wide range of services for members and their fami- lies at over 47,000 providers nationwide with savings of 14% to 35%. Diabetes Management & Lifestyle Enhancement Better Living Now includes a free glucose monitor upgrade and discounts on durable medical equipment, dispos- able medical supplies, nutritional supplements and daily living aids. Global Total Health, LLC provides the highest quality diabetic supplies at vastly reduced prices disbursed through a highly sophisticated distribution channel and offers savings of 52% to 72%. Emergency Medical Information LifeCard Plans provides member’s entire family with emergency access to medical and legal documents from any- where in the world. Members will be able to store key information and documents through an online portal.
Financial askAFS provides members with a personal, objective, private and actionable solution to their financial concerns. Solution s include credit issues, debt, cash flow, eldercare, education funding, budgeting, taxes, savings, retirement and homeownership. Efinancial works closely to assist members who are searching for affordable life insurance coverage. Members can now shop and compare life insurance quotes from the nation’s top-rate carriers. Legal Club of America provides access to counseling and financial education through a variety of delivery meth- ods including telephone, online tools and live chat sessions.
MedicalFinancing.com assists members in obtaining secure financing for hospital charges, cosmetic surgery, gas- tric bypass, vision correction and other healthcare needs. Funeral Planning Dignity Memorial provides members with a program to create, store, update and communicate their final ar- rangements from the comfort of their own home. Members also receive a 5% discount on all funeral or cremation products and services at over 1,800 funeral homes and cemeteries. Page 8 Health Care Assistance
Advance Medical will collect all available medical information and find experts whose independent assessment can help members and their treating physicians develop a plan that will lead to the best outcome for any medical condi- tion. Carenet Care Advocacy provides one-on-one support for the member and their family as they navigate the healthcare system. Health Advocate, the nation’s leading health advocacy company, helps members and their families navigate through the often confusing world of health care and health insurance systems. Optum Care 24 includes a 24-hour nurse access line, 24-hour wellness and counseling line, professional legal ser- vices, certified financial planning and management counseling.
Health Club Network ChooseHealthy – Fitness Only provides members with either a 10% discount off initiation and/or monthly dues or the best available public rate based on the type of membership selected at over 12,000 fitness clubs and exercise centers nationwide. HealthWays Whole Health Network provides members with savings of 10% to 50% on fitness memberships at nearly 5,000 locations nationwide. Hearing HearPO is the largest provider of audiology and hearing aid services in the United States. They offer over 280 mod- els of hearing aids, including the newest programmable and digital technology.
Miracle Ear offers a 20% discount off the retail price of hearing aids, with over 1,000 locations to choose from na- tionwide. Newport Audiology Hearing

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  • 1. Part 2-A CONDUCT A STRATEGIC GAP ANALYSIS AND IDENTIFY MAJOR ISSUES ASSESS OVERALL FIT AND IDENTIFY KEY ISSUES/PROBLEMS: (ENVIRONMENT STRATEGY ORG. CAPABILITIES) Having worked through each of the individual components of the “criterion of consistency” framework, it is now time to put the various pieces together to assess the overall fit between the current strategy and both the external environment and the org. capabilities (built on resources, management preferences and organization). In doing so, you should also be able to identify the key issues/problems that the firm is facing. If you have done your analysis correctly, the key issues/problems that surface should provide evidence of and an explanation for the current performance of the firm. The process is the same as that used in each of the previous steps – Collect all the needed information (Data Collection), put the information into a form that can be reviewed and studied (Analysis and Organization), and then synthesize and integrate what you have learned so that you can make good decisions (Conclusions and Recommendations). The difference is the levels of analysis. In previous steps you looked at each component of the model. Now, you are going to bring the information and conclusions from previous steps together to gain an overall understanding of the firm’s position. 1. DATA COLLECTION As noted, you have collected the data through your work on each of the previous steps. What is needed now is to simply bring it all together in one place. Review your conclusions
  • 2. from the previous steps on firm performance, environment, strategy, and org. capabilities and jot-down the important information here. Note that you can use “short-hand notes” here, so long as you remember the richness of your ideas in each section and refer back to those when you are analyzing and making decisions on the information in steps 2 and 3 below. THE ENVIRONMENT/INDUSTRY 1. Drivers of change 2. Key survival factors 3. Product/Market and Value Proposition possibilities STRATEGY OF THE FIRM 1. Goals 2. Product focus and market focus 3. Value proposition 4. Core Activities ORGANIZATIONAL CAPABILITIES OF THE FIRM 1. ___________________ 2. ___________________ 3. ___________________ PERFORMANCE OF THE FIRM 1. Financial Performance 2. Market Performance 3. Organizational Health Page 1
  • 3. Quarter 4, 2013 Health Care Dental Vision Chiropractic Laboratory Nurse line Financial Services Financial advice ID Theft protection Legal services Tax Travel & Leisure Car rental Concierge service Dining Hotel Shopping Lifestyle Counseling service
  • 4. Pet care Telemedicine Child & elder care Wellness Alternative health & medicine Diet & weight loss Counseling Vitamins Page 2 Established in 1979, Careington provides affordable solutions to more than eight million members. Dedicated to improving the health and well-being of individuals, Careington's solutions are designed to complement traditional health insurance and provide significant savings for under-insured or uninsured individuals. With our all inclusive discount solutions, we can easily assist consumers, employers, associations,
  • 5. affinity groups, financial institutions, TPAs and health plans. Careington discount ranges vary, depending on the service and region. Careington products and services provide an entirely new and creative way for assisting your clients as they continue to face the ever increasing cost of healthcare. By offering discount programs that include pre-negotiated discounts on dental and vision care, doctor and hospital visits, and prescriptions and many other health and lifestyle services, that can bring significant value and savings to your clients. In addition to our products and services, we provide all of the necessary support to operate the discount program. Careington provides complete "plug & play" administration, so there is no need to hire and train employees to run your program. We work with our clients to install a program that fits their unique needs and provides the most value. Our market is expanding as the cost of providing employee benefits becomes more cost prohibitive. Unlike most insurance programs today with higher deductibles, our products can be used immediately.
  • 6. Traditional Markets we serve Health Plans Insurers Associations & Affinity Groups Financial Institutions—Banks & Credit Unions Employer Groups Special Markets we serve Small to medium sized businesses who do not offer group benefits Self employed & business owners Part-time workers Middle income families Single parent families Senior citizens & retirees Consumer directed health plans/HSAs/FSAs Labor Unions ABOUT CAREINGTON
  • 7. Page 3 ACCIDENTAL DEATH AND DISMEMBERMENT ........................................................................................... 12 NATION SAFE DRIVERS — TRAVEL CLUB ............................................................................................... ......... 12 AUTO AND HOME ............................................................................................... .................................. 13 LIBERTY MUTUAL ............................................................................................... ....................................... 13 CHILD AND ELDER CARE ASSISTANCE ............................................................................. .................. ...... 14 AGING WITH GRACE, LLC ............................................................................................... ........................... 14 RESOURCES FOR LIVING ............................................................................................... ............................................................................... 15 CHIROPRACTIC & ALTERNATIVE MEDICINE
  • 8. ............................................................................................. 17 CHOOSEHEALTHY ............................................................................................... ...................................... 17 CHIROPRACTIC LIFECARE OF AMERICA ............................................................................................... ........................................................ 19 HEALTHWAYS WHOLE HEALTH NETWORK ............................................................................................... ................................................ 20 CONCIERGE ............................................................................................... ............................................ 21 LESCONCIERGES ............................................................................................... ........................................ 21 TRAVEL GUARD — CONCEIRGE ............................................................................................... ................................................................... 22 COUNSELING ............................................................................................... ......................................... 23 AMERICAN BEHAVIORAL ............................................................................................... .............................. 23 DENTAL
  • 9. ............................................................................................... ................................................ 25 AETNA DENTAL ACCESS ® NETWORK ............................................................................................... .............. 25 CAREINGTON SERIES 500 DENTAL NETWORK ............................................................................................... .......................................... 26 CAREINGTON POS DENTAL NETWORK ............................................................................................... ..................................................... 27 CAREINGTON PLATINUM POS DENTAL NETWORK............................................................................. ..................................................... 28 CAREINGTON PDNP DENTAL NETWORK (POS & CPPS) ................................................................................... 29 CAREINGTON MAXIMUM ACCESS DENTAL NETWORK (C500, POS & CPPS) .......................................................... 30 CAREINGTON MAXIMUM CARE DISCOUNT NETWORK (POS & DENTEMAX) ........................................................... 31 CAREINGTON PPO DENTAL NETWORK ............................................................................................... ..................................................... 32
  • 10. CAREINGTON PLATINUM PPO DENTAL NETWORK ............................................................................................... .................................. 33 MAXIMUM CARE DENTAL NETWORK (PPO, CPPO, & DENTEMAX ............................................................................................... ..... 34 CAREINGTON (POS) AND DENTAL NETWORK OF AMERICA (SELECT) ............................................................................................... .. 35 DENTEMAX ......................................................................................... ...... ............................................................................................... ...... 36 SIGNATURE DENTAL NETWORK ............................................................................................... ................................................................... 37 DIABETES MANAGEMENT & LIFESTYLE ENHANCEMENT ........................................................................... 38 BETTER LIVING NOW ............................................................................................... .................................. 38 GLOBAL TOTAL HEALTH ............................................................................................... ................................................................................ 39 EMERGENCY MEDICAL INFORMATION
  • 11. ............................................................................................... ...... 40 LIFECARD PLANS ....................................................................................... ........ ....................................... 40 FINANCIAL ............................................................................................... ............................................ 41 ASKAFS ............................................................................................... .................................................. 41 EFINANCIAL LIFE INSURANCE ............................................................................................... ........................ 42 LEGAL CLUB OF AMERICA ............................................................................................... ............................ 43 MEDICALFINANCING.COM ............................................................................... ................ ............................ 44 FUNERAL PLANNING ............................................................................................... .............................. 45 DIGNITY MEMORIAL ............................................................................................... ................................... 45 HEALTH CARE ASSISTANCE
  • 12. ............................................................................................... ..................... 46 ADVANCE MEDICAL ............................................................................................... ................................... 46 TABLE OF CONTENTS Page 4 TABLE OF CONTENTS CARE ADVOCACY ............................................................................................... ....................................... 47 HEALTH ADVOCATE ............................................................................................... ...................................................... 48 OPTUM CARE 24........................................................................................... .............................................................. 49 HEALTH CLUB NETWORK ............................................................................................... ........................ 50
  • 13. CHOOSEHEALTHY — FITNESS ONLY ............................................................................................... ............... 50 HEALTHWAYS WHOLEHEALTH NETWORK ............................................................................................... ........ 51 HEARING ............................................................................................... ............................................... 52 HEARPO ............................................................................................... ................................................. 52 MIRACLE EAR ........................................................................................... .... ............................................................................................... .. 53 NEWPORT AUDIOLOGY ............................................................................................... ................................................................................. 54 HOTAL & CAR RENTAL ............................................................................................... .......................... 55 UNITED MARKETING GROUP ............................................................................................... ......................... 55 IDENTITY THEFT ............................................................................................... ..................................... 56
  • 14. ID EXPERTS ............................................................................................... .............................................. 56 ID RESOLUTION ............................................................................................... ............................................................................................. 57 INFOARMOR — MONTIROING AND RESTORATION ............................................................................................ 58 TRAVEL GUARD — ASSISTANCE ............................................................................................... .................................................................. 59 IMAGING ............................................................................. .................. ............................................... 60 GALAXY HEALTH NETWORK ............................................................................................... .......................... 60 DIAGNOSTIC BENEFIT MANAGEMENT ............................................................................................... .............. 61 US IMAGING ............................................................................................... ............................................................................................... .... 62 LABS
  • 15. ............................................................................................... ..................................................... 63 DIRECT LABS ............................................................................................... ............................................ 63 DIRECT LABS — CARDIO PLUS PROFILE ............................................................................................... .................................................... 64 DIRECT LABS — COMPREHENSIVE WELLNESS PROFILE ............................................................................................... ........................... 65 GALAXY HEALTH NETWORK ............................................................................................... ......................................................................... 66 LIFE LINE SCREENING ............................................................................................... .................................. 67 LEGAL ............................................................................................... .................................................... 69 LEGAL ACCESS PLANS — FAMILY LEGAL PROTECTION PLAN ................................................................................. 69 LEGAL CLUB OF AMERICA — LEGAL REFERRAL PROGRAM ............................................................................................... ..................... 70
  • 16. ROCKET LAWYER — EASY WILL ............................................................................................... .................................................................. 71 ROCKET LAWYER — FAMILY LEGAL PLAN ............................................................................................... ................................................. 72 LONG TERM CARE ............................................................................................... .................................. 73 HEALTHCARE SYNERGIES........................................................................... .................................................. 73 NURSE LINE — 24 HOUR ............................................................................................... ....................... 74 CARENET ............................................................................................... ................................................. 74 OPTUM NURSE LINE ............................................................................................... ................................... 75 PET DISCOUNTS ............................................................................................... ..................................... 76 PET ASSURE ............................................................................................... ............................................. 76
  • 17. HEALTH MATTERS INTERNATIONAL — PETMEDS ............................................................................................... 77 PODIATRY ............................................................................................... .............................................. 78 HEALTHCARE NETWORKS OF AMERICA (HNA) ............................................................................................... .. 78 PRESCRIPTION DRUGS ............................................................................................... ............................ 79 AGELITY ............................................................................................... .................................................. 79 CVS CAREMARK ..................................................................................... .......... ............................................................................................ 80 ENVISION ............................................................................................... ............................................................................................... ......... 81 Page 5
  • 18. MEDIMPACT ............................................................................................... ............................................................................................... .... 82 SUPERIORRX ............................................................................................... ............................................................................................... .... 83 ROADSIDE ASSISTANCE ............................................................................................... ........................... 84 NATION SAFE DRIVERS ............................................................................................... ................................ 84 NATION SAFE DRIVERS — PAY PER USE ............................................................................................... .......... 85 ROADSIDE PROTECT — 4 CLAIMS PER YEAR WITH $100 MAXIMUM BENEFIT/CLAIM .................................................................... 86 ROADSIDE PROTECT — 3 CLAIMS PER YEAR WITH $100 MAXIMUM BENEFIT/CLAIM .................................................................... 87 ROADSIDE PROTECT — 4 CLAIMS PER YEAR WITH $50 MAXIMUM BENEFIT/CLAIM ...................................................................... 88
  • 19. ROADSIDE PROTECT — 3 CLAIMS PER YEAR WITH $50 MAXIMUM BENEFIT/CLAIM ...................................................................... 89 SLEEP APNEA ............................................................................................... ......................................... 90 AEROFLOW ............................................................................................... ............................................... 90 SHOPPING DISCOUNTS ............................................................................................... ........................... 91 ACCESS DEVELOPMENT ............................................................................................... ................................ 91 CAREINGTON MALL ............................................................................................... .................................... 92 DISCOUNT DEVELOPMENT SERVICES (DDS) ............................................................................................... ............................................. 93 RETAIL BENEFITS ............................................................................................... ............................................................................................ 94 TAX ADVICE ............................................................................................... ........................................... 95
  • 20. TAX RITE — HOTLINE ............................................................................................... ................................. 95 LEGAL CLUB OF AMERICA — TAX ............................................................................................... .............................................................. 96 TELEMEDICINE ............................................................................................... ........................................ 97 CALLMD ............................................................................................... ................................................. 97 EDOCAMERICA ..................................................................................... .......... .......................................... 98 EDOCAMERICA (DENTAL ONLY) ............................................................................................... ..................... 99 EDOCAMERICA PLUS NURSE LINE ............................................................................................... ................ 100 TELADOC ............................................................................................... .............................................. 101 TRAVEL ASSISTANCE ............................................................................................... ............................ 103
  • 21. LIFEGUARD SERVICES EMERGENCY TRAVEL ASSIST .......................................................................................... 103 SEVEN CORNERS — INTERNATIONAL TRAVEL AND MEDICAL INSURANCE ........................................................................................104 TRAVEL GUARD — TRAVEL AND MEDICAL ASSISTANCE ............................................................................................... .......................105 VISION ............................................................................................... ............................................... 106 EYEMED PLAN D ............................................................................................... .................................... 106 NATIONAL LASIK NETWORK (LCA-VISION) ............................................................................................... .... 107 NATIONAL VISION ASMINISTRATORS ............................................................................................... ............ 108 QUALSIGHT ............................................................................................... ........................................... 109 VSP ............................................................................................... .................................................... 110
  • 22. VSP CHOICE ACCESS PLAN ............................................................................................... ....................... 111 VITAMINS & NUTRITIONAL SUPPLEMENTS .......................................................................................... 112 SWANSON ............................................................................................... ............................................. 112 WEIGHT LOSS ...................................................................................... ......... ..................................... 113 GASTRIC BANDING PANEL GROUP — ADVANCED HEALTHCARE PRODUCTS .......................................................... 113 WEIGHT WATCHERS ............................................................................................... ................................. 114 WELLNESS & LIFESTYLE ............................................................................................... ....................... 115 MEALEASY ............................................................................................... ............................................ 116 MYEWELLNESS ............................................................................................... ....................................... 117
  • 23. TROTTER WELLNESS ............................................................................................... ................................. 118 TABLE OF CONTENTS Page 6 PRODUCT SUMMARIES Accidental Death and Dismemberment Nation Safe Drivers –Travel Club offers accidental death and dismemberment, hospital indemnity and excess acci- dent medical coverage for any injury incurred while driving or riding in a private passenger automobile. Auto and Home Liberty Mutual is the number one sponsored auto and home voluntary benefits program in the industry, offering insurance in all 50 states. Members can receive up to 10% off insurance with guaranteed rates for 12 months. Child & Elder Care Assistance
  • 24. Aging with Grace, LLC is a national eldercare assistance program that provides THE solution to eldercare stress by educating, coordinating and facilitating senior care options one member at a time. Resources for Living is a comprehensive, confidential program that supports you in balancing your work-life re- sponsibilities. This service includes dependent care consultation, referrals, educational resources, online services and more. Chiropractic and Alternative Medicine ChooseHealthy provides access to a wide variety of specialty health care services including chiropractors, massage therapists, acupuncturists and dietitians. ChooseHealthy plus Fitness provides access to a wide variety of specialty health care services including chiroprac- tors, massage therapists, acupuncturists and dietitians, as well as a minimum 10% discount off participating fitness facilities. Chiropractic Lifecare of America offers high quality chiropractic care with access to one of the largest networks across America with savings of 30% to 60%.
  • 25. HealthWays Whole Health Network offers cost-effective access to one of the largest networks of chiropractors and other top qualified alternative health care practitioners, as well as discounts on nutritional supplements. Concierge LesConcierges provides members with an array of services including shopping services, information, entertainment arrangements, travel coordination, event planning and much more. Travel Guard – Concierge provides 24/7 personal assistance coordinators to respond to virtually any request no matter how large or small including event ticketing, floral service, travel arrangements, restaurant referrals and reser- vations, weather reports and much more. Counseling American Behavioral provides members with access to My Personal Counselor, a confidential, telephonic counsel- ing and referral service with options of 3 or 6 one-half hour session per household per year. Dental Aetna Dental Access® Network provides one of the largest,
  • 26. most recognized discount dental networks with sav- ings of 15% to 50%. Over 122,000 available dental access points nationwide. Careington 500 Series Dental Network provides one of the most recognized professional dental network with sav- ings of 20% to 60%. Over 154,000 dental access points nationwide. Careington POS Dental Network provides one of the most recognized professional dental networks with savings of 20% to 50%. Over 169,000 dental access points nationwide. Careington Platinum POS Dental Network provides one of the most recognized professional dental networks with savings of 5% to 40%. Over 191,000 dental access points nationwide. Page 7 PRODUCT SUMMARIES Careington PDNP Dental Network (POS & CPPS) provides one of the most recognized professional dental net-
  • 27. works with savings of 5% to 20%. Over 200,000 dental access points nationwide. Careington Maximum Access Dental Network (C500, POS, CPPS) provides one of the most recognized profes- sional dental networks with savings of 5% to 60%. Over 200,000 dental access points nationwide. Careington Maximum Care Discount Network (POS & DenteMax) provides one of the most recognized profes- sional dental networks with savings of 20% to 50%. Over 200,000 dental access points nationwide. Careington PPO Dental Network provides one of the most recognized professional dental networks with savings of 20% to 50%. Over 169,000 dental access points nationwide. Careington Platinum PPO Dental Network provides one of the most recognized professional dental networks with savings of 5% to 40%. Over 176,000 dental access points nationwide. Maximum Care Dental Network (PPO,CPPO & DenteMax) provides one of the most recognized professional dental networks with savings of 5% to 50%. Over 200,000 dental access points nationwide. Careington (POS - California Only) and Dental Network of America (Select) provides one of the most recog- nized professional dental networks with savings of 10% to 50%.
  • 28. Over 31,000 dental access points. DenteMax provides savings on a wide range of services for members and their families at over 156,000 providers nationwide with savings of 20% to 50%. Signature Dental Network provides significant discounts on a wide range of services for members and their fami- lies at over 47,000 providers nationwide with savings of 14% to 35%. Diabetes Management & Lifestyle Enhancement Better Living Now includes a free glucose monitor upgrade and discounts on durable medical equipment, dispos- able medical supplies, nutritional supplements and daily living aids. Global Total Health, LLC provides the highest quality diabetic supplies at vastly reduced prices disbursed through a highly sophisticated distribution channel and offers savings of 52% to 72%. Emergency Medical Information LifeCard Plans provides member’s entire family with emergency access to medical and legal documents from any- where in the world. Members will be able to store key information and documents through an online portal.
  • 29. Financial askAFS provides members with a personal, objective, private and actionable solution to their financial concerns. Solution s include credit issues, debt, cash flow, eldercare, education funding, budgeting, taxes, savings, retirement and homeownership. Efinancial works closely to assist members who are searching for affordable life insurance coverage. Members can now shop and compare life insurance quotes from the nation’s top-rate carriers. Legal Club of America provides access to counseling and financial education through a variety of delivery meth- ods including telephone, online tools and live chat sessions.
  • 30. MedicalFinancing.com assists members in obtaining secure financing for hospital charges, cosmetic surgery, gas- tric bypass, vision correction and other healthcare needs. Funeral Planning Dignity Memorial provides members with a program to create, store, update and communicate their final ar- rangements from the comfort of their own home. Members also receive a 5% discount on all funeral or cremation products and services at over 1,800 funeral homes and cemeteries. Page 8 Health Care Assistance
  • 31. Advance Medical will collect all available medical information and find experts whose independent assessment can help members and their treating physicians develop a plan that will lead to the best outcome for any medical condi- tion. Carenet Care Advocacy provides one-on-one support for the member and their family as they navigate the healthcare system. Health Advocate, the nation’s leading health advocacy company, helps members and their families navigate through the often confusing world of health care and health insurance systems. Optum Care 24 includes a 24-hour nurse access line, 24-hour wellness and counseling line, professional legal ser- vices, certified financial planning and management counseling.
  • 32. Health Club Network ChooseHealthy – Fitness Only provides members with either a 10% discount off initiation and/or monthly dues or the best available public rate based on the type of membership selected at over 12,000 fitness clubs and exercise centers nationwide. HealthWays Whole Health Network provides members with savings of 10% to 50% on fitness memberships at nearly 5,000 locations nationwide. Hearing HearPO is the largest provider of audiology and hearing aid services in the United States. They offer over 280 mod- els of hearing aids, including the newest programmable and digital technology.
  • 33. Miracle Ear offers a 20% discount off the retail price of hearing aids, with over 1,000 locations to choose from na- tionwide. Newport Audiology Hearing