10. 70% of people over 65 have never used the internet Source: ONS 2008
11. 49% of everybody without internet access are in social grade DE Source: ICM 2008 / Base: 7,655
12. Which is more than double their incidence in the population AB C1 C2 DE 11 26 18 29 21 21 49 24 Source: ICM 2008 / Base: 7,655
13. In 2010: There are 5.3m non-users who are both 55+ and in C2DE social group Source: Freshminds & UK online centres “Digital Engagement – understanding customers” 2010 (Freshminds synthesis of ICM ‘09 and ONS ‘09)
18. Internet users confidence in their ability to find work out-stripped non users by 25% “ Does the internet improve lives?” Freshminds April, 2009
19. Direct financial benefit of using broadband in the home £276 per year (lowest income) Third of households not online foregoing savings of £4.4 billion per year Source: SQW Consulting, September 2008
20. Being able to use a computer and internet commands a salary premium of 3 – 10% Centre for the Economics of Education, 2007
21. If it’s so beneficial why don’t more people use the internet?
22. Why (C2DE) users started using the internet “ Does the internet improve lives?” Freshminds April, 2009
23. Why non-users don’t use the internet “ Does the internet improve lives?” Freshminds April, 2009
24. Barriers to take-up: 2007 analysis of all sources Source: FreshMinds 2007; 2008 Access Skills & Confidence Motivation
25. Barriers remain the same in 2009 “ Does the internet improve lives?” Freshminds April, 2009 Access: 38% Skills & Confidence: 20% Motivation: 34%
30. Only 15% of people living in deprived areas have used a government online service or website in the last year Source: Ofcom, March 2009
31. I (and people like me) shouldn’t have the choice over how I interact with public services
32. I should have to use online channels for all services where there is an online option
33. … and put in place a proper safety net for those who can’t access online service Don’t make most excluded more excluded … deliver them a bespoke service
34. If all UK digitally excluded adults got online and made one digital contact each month, this would save the Government £900 million per year PwC & Martha Lane Fox “ The Economic Case for Digital Inclusion” www.raceonline.org/resources October 2009
35. Saving of £900m a year if we get 10m people online and interacting with public services and shopping, and socialising, and finding information, and learning ….
World Internet User Stats from June 2009 show we’ve moved up the league table, we’re now with the big players (with smaller populations) of Sweden, Finland and Denmark. Also equivalent to Australia, and ahead of the middle of the pack Spain, France, Germany and the US.
In just three years we’ve moved from 1 in 3 offline to 1 in 5, we’ve done well but we need to keep working hard to get 100% of the UK population enjoying the benefits of the internet
(for C2DEs)
In October Martha Lane Fox and PWC produced an excellent document “The Economic Case for Digital Inclusion” which looked at the digital dividend if more people could get online. For example the poorest households can save almost £300 a year by being online and the Government could save £900m a year if all the digital excluded just made one contact a month online
About People – People who we can get online to reap the benefits of the internet. Like Paul 47, from Birmingham had been made redundant twice, and feared he would never be employed again. He had never used a computer nor the internet before. After going to his local UK online centre, he started myguide courses and was able to put his new skills on his CV which allowed him to get a new job at Jaguar