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Making the Most of Teachable Moments: Livening and Enhancing the Virtual Reference Experience LOEX Annual  Conference 2011 Fort Worth, Texas Heidi Steiner Distance Learning Librarian Norwich University @heidisteiner
[object Object]
 Role of learning styles in providing instruction in virtual reference
 Barriers to providing instruction in virtual reference
 Technology to make the most of teachable moments ,[object Object]
Teachable Moment
Reference is instruction and virtual reference is no exception
Learning Styles Visual Auditory Kinesthetic Virtual reference does not address anyof these.
Communication Labor Intensive Barriers Technical Problems Endeavor Lack of Personal Connection
Instructional Strategies “Show, Don’t Tell” “Let Users Drive” Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.
Flexible and free technologies ,[object Object]
 Screen sharing
 Web conferencing,[object Object]
Screenjelly www.screenjelly.com
Screenr www.screenr.com
Screencast-o-matic www.screencastomatic.com
Other  Screencasting Options Jing www.techsmith.com/jing/ GoView www.goview.com ScreenCastle www.screencastle.com
Screen sharing
join.me http://join.me
Presenter
Viewer
ShowMyPC www.showmypc.com
ShowMyPC Presenter Viewer
Mikogo www.mikogo.com
Mikogo Presenter Viewer Robust Options
Online and Distance Students
Research Consultations
http://www.learncentral.org/user/vroomreg
www.tungle.me
Big Marker www.bigmarker.com
Big Marker
Big Marker
Adobe ConnectNow www.acrobat.com
Adobe ConnectNow
References Burkhardt, A. (2011). Don’t Make It Easy For Them. ACRLog.  Retrieved from: http://acrlog.org/2011/01/04/dont-make-it-easy-for-them/ Desai, C.M. & Graves, S.J. (2008). Cyberspace or face-to-face: The teachable moment and changing reference mediums. Reference & User Services Quarterly, 47(3): 242-254.  Elmborg, J.K. (2002). Teaching at the desk: Toward a reference pedagogy. portal, 2(3): 455-464. Jacobsen, M. (January 11, 2011). Screencasting for an audience of one. Library Journal .Retrieved from:  http://www.libraryjournal.com/lj/reviewsreference/888274-283/reference_backtalk_screencasting_for_an.html.csp Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.

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