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SPS Boston 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
1. Drive on the Fast Track to SharePoint
and Office 365 End User Adoption
Heather Newman, CMO, Content Panda
2. SPS Boston 2016 is made possible
by our Sponsors
Mindsharp
Contego Cyber
Solutions
3. Visit extaCloud’s booth for Drink Tickets!
Champions Bar
6pm
LOCATED IN BOSTON MARRIOTT CAMBRIDGE
2 Cambridge Center
Cambridge, MA 02142
(1 min walk from Microsoft)
http://www.championscambridge.com/
5. IMPROVEIT! BOOK - ESSAYS ON SHAREPOINT
ANALYTICS & ADOPTION
The paperback and Kindle
editions are available on Amazon.
The free eBook is available here:
http://www.improveit.how
PhotocreditBingImages
6. IT Unity Women in Tech #IStandByYou
Calling all women in
technology to share your
stores and be heard on the
IT Unity Women in Technology
community site.
#I Stand By You Campaign
launched - June 2016
http://www.itunity.com/community/women-in-technology
7. Adopt a Panda
Enter to win a
World Wildlife Fund
Adopt a Panda Kit
(Value $55 USD)
Soft plush version of your adopted animal
5" x 7" formal adoption certificate
5" x 7" full-color photo of your species
Species spotlight card, full of fascinating
information about the animal
Shipped to you post-event
8. Knowledge of Fast Track Program
End User Adoption Checklist
Resources
No Adoption = No Value
Walk Away With
9. Technology
Acceptance
Model
Perceived Usefulness
The degree to which a
person believes that using
a particular system would
enhance his or her
performance
Perceived Ease of Use
The degree to which a
person believes that using
a particular system would
be free from effort
13. Adoption Campaign Checklist
Define Your Vision
Choose Executive Sponsors
Define Key Stakeholders
Define Use Cases/Business Scenarios
Gather Your Champions
Release in Phases
Adoption Communication Plan
End User Training
Look to Experts
Make it Fun - Gamification
Measure, Share, Iterate
16. Focus on new and updated functionality*
Covers what’s coming in the near-term, and some
longer-term
Offers high-level details, including name,
description, status
Not a comprehensive view of all change
17. Define Your Vision
Choose Executive Sponsors
Define Use Cases
20. Serves as a role model
Articulate value proposition
Issue future company-wide
announcements and updates
Executive Support
21.
22. “Use Case” Driven
Look to the Business
Sales and Marketing
R&D, Production and
Operations
Finance and Accounting
Information Technology
HR and Internal
Communications
Legal & Compliance
23.
24. Gather Your Champions/Key Stake Holders
Adoption Communication Plan
Release in Phases
35. Expert Opinions &
Guidance
There is great information out in the
world that exists through sites like IT
Unity.com and Microsoft MVP or
influencers websites. They have been
working on user adoption a long time
and their best practices are excellent.
Sue Hanley, Jennifer Mason, Robert
Bogue, Penelope Coventry
36. Make it Fun - Gamification
Measure, Share, Iterate
37. Make it fun (buck the
company culture)
Use an online scavenger hunt
as a fun way to encourage
usage
Provide recognition for
content contribution or
usage
Gamification
38.
39.
40. Measure Share
Success and Iterate
Broaden Engagement
Create Surveys
Listen to Issues and Pivot on
Them
44. the percentage of organization users
introduced to SharePoint without training…52
percent
the average time spent per day by knowledge
workers searching for information2.5
hours
the percentage of knowledge students
forget 24 hours after training70
percent
45. The ultimate training, support
and user adoption app
Schedule a demo todaywww.contentpanda.com
Map the Office 365 solutions to the business challenges.
Champions help to:
Create the groundswell and enthusiasm that grows adoption of improved ways of working.
Build a circle of influence amongst their teams.
Bring the new ways of working to life across teams.
Identify business challenges and possible solutions.
Provide feedback to the project team and sponsors.
Internal site announcements, department-specific awareness tactics
People learn differently. Training should take on multiple forms to accommodate different learning styles, geographical barriers, and resource constraints. You’ll want to develop a comprehensive training plan that takes into account the technologies being rolled out, the core tasks your audience will need to learn, and the available training budget.
Consider hosting a formal launch event to engage teams. Contests and prizes motivate people to participate. Use print and online materials to showcase features and benefits.
Raising awareness is an essential step to driving adoption as it informs, involves, and inspires your users. An effective awareness campaign shouldn’t just focus on the new features and functionality to come, but should enable end users to understand the business value of Office 365 and how they can personally benefit from using it.
When building your awareness messaging, consider highlighting the vision and business scenarios that you identified in the previous adoption phases, so end users will have an easier time identifying the “What’s in it for me?“
Your awareness campaign should include a variety of tactics to maximize impact and drive adoption such as communications, events and training.
Success criteria should be “SMART”.
As you draft your success criteria, use the SMART mnemonic to guide you:
S - Specific
Clear and unambiguous; answers the questions, “What, why, who, and where?”
M - Measurable
Concrete; clearly demonstrates progress.
A - Attainable
Realistic; not extreme.
R - Relevant
Matters to stakeholders.
T - Timely
Grounded to a specific target date; answers the question, “When?”
I’m going to present you a few factoids that you can use when you are building your plans –these are all from studies done by reputable companies….
The thing is, most of these statistics are true so we are thrilled to partner with Combined Knowledge to be that net or underpinning to support the in person or online training that you have invested in. I’m going to show you a demo of how we do this with Content Panda.