9. Jobs to be Done(JTBD)
Marketing Malpractice: The Cause and the Cure
http://hbr.org/2005/12/marketing-malpractice-the-cause-and-the-
cure/
Jobs-to-be-Done blog
jobstobedone.org
Critical Path podcast
https://itun.es/i6xz6Nf
Kano Analysis
http://uxmag.com/articles/leveraging-the-kano-model-for-optimal-
results
Stop Designing for âUsersâ: Design for Activities
https://medium.com/design-ux/9c5e582b3ec8
10. People donât want to buy a
quarter-inch drill. They want
a quarter-inch hole.â
Theodore Levitt
Harvard marketing professor
â
http://hbr.org/2005/12/marketing-malpractice-the-cause-and-the-cure/
17. Four Forces & Timeline
Jobs-to-be-Done blog
jobstobedone.org
Jobs-to-be-Done Radio podcast
itun.es/i6xn5bd
Chris Spiek
twitter.com/chriscbs
Bob Moesta
twitter.com/bmoesta
BJ Fogg
bjfogg.com
18. Habit of the present Push of the situation
Anxiety of the new Magnetism of the new
Status Quo Progression
19. Habit of the present Push of the situation
Anxiety of the new Magnetism of the new
Functional
Social
Emotional
This force can trump
all others
People donât like
change
Powerful force
Good enoughââ
Drawbacks of new
Non-consumptionââ