Chris talks about what types of feedback you can collect from your customers and how to use it effectively to improve your business and website.

1. Collecting and using
feedback to improve your
business
By Chris Cousins

2. Content of this talk
Why it’s important to listen
How Heart Internet gather feedback
How you can gather feedback
How to handle feedback
Changes you can make and
when to get in touch with us

3. Why its important to listen

4. How Heart Internet gather feedback

5. How our feedback fits together

6. How you can gather feedback

7. How to handle feedback

8. Deciding how to use feedback

9. Changes you can make and when to contact us

10. In summary

11. Thank you
Chris Cousins